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FAQ

I receive the message “The account you are trying to add cannot accept any more friends.” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends.” appears when you try to add a user, it means they cannot be added as a friend because they have already been added by too many other users.

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Automatically adding friends from your contacts toggle
To automatically add the contacts saved on your phone as friends, please refer to the following steps to confirm your LINE settings:

1. Go to More > Settings.
2. Tap Friends.
3. Turn ON Auto Add Friends.
If the option is already turned on, tap the refresh button next to the last synced date to manually sync your contacts.

Tap here to open the Settings menu from your smartphone.



If any of your contacts are not added, please check the following:

• Is your friend hidden or blocked?
1. Go to More > Settings.
2. Tap Friends.
3. Tap Hidden Users or Blocked Users.

Tap here to open the Settings menu from your smartphone.

Note: If you have removed the friend, you will not find them on either list. Please add them as a friend again.

If you find the friend on either of the lists above, tap Edit then Display or Unblock

• Are your friend’s settings correct?
You will not be able to automatically add your friend in the following cases:

- If they have Allow Others to Add turned OFF.
Note: They may be shown in your friend recommendations. Please see here for more information.

- If they are registered using Facebook and did not verify their phone number.
- If they are using a device that does not have a phone number (e.g., iPad, iPod touch, or tablet).

If none of your friends are added automatically, you can add them manually using the steps listed in the following link:

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Restoring removed friends toggle
If you have removed a friend and want to add them back to your friends list, you cannot use the auto add feature to do so.

Note: Even if you go to More > Settings > Friends, and tap the icon next to Last Auto Add, the friend will not be added back to your friends list.

Please add them manually using ID search, QR code, or “Shake it!”

See this link for information on how to add friends manually. 

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My friend's account appears, but a different person is using it toggle
If you added the friend by syncing your contacts, their name will appear the same as in your phone's contacts list. 
Note: Their LINE display name will appear under their name in your contacts in a smaller font on the profile pop-up.

For this reason, if your friend cancels the phone number you have in your contacts, or if the number in your contacts is wrong, a different person (the current owner of that phone number) will be displayed on your LINE friends list under your friend’s name.

If any of the following cases apply, please check your friend’s phone number by contacting them using a means other than LINE. 

Issues happening on your device
• If an account with your name is appearing on your friends list, please check if you have yourself saved in your contacts with an old phone number.
• If a friend who does not use LINE is appearing on your friends list, please check if your friend’s phone number in your contacts is correct, and if you still have their old phone number.
• If the name of a friend on your friends list suddenly changed, please check if you have changed their name in your contacts.
• If you tried chatting with a friend, but they turned out to be a different friend, please check if you have added multiple phone numbers for that friend in your contacts.

Issues happening on your friend's device
• If you are told by a friend that they see your account even though you don’t have one, please check if your friend has an old phone number of yours in their contacts.
• If you signed up for a new phone number and were displayed as a friend on a stranger's LINE account, the stranger may have the previous owner of your phone number in their contacts.
• If another account with your name is displayed on your friend’s friends list, please check if your friend has an old phone number of yours in their contacts.

If someone you don't know is appearing in your friends list, please remove them after hiding or blocking them. For more information, please see the following Help article:

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My friends don't appear toggle

If all of your friends have stopped appearing
You may have minimized your friends list. Please tap the light gray bar that says “Friends (number)” on the Friends tab to display all your friends again.
 

If only some of your friends have stopped appearing
When a friend deletes their LINE account, they will be removed from your friends list. To find out about the status of your friend's account, please check with them directly.


Please also check if you have blocked or hidden the friend that has stopped appearing using the steps below:


1. Go to More > Settings.
2. Tap Friends.
3. Tap Hidden Users or Blocked Users.


Tap here to open the Settings menu from your smartphone.

Note: You will not be able to see your friends on the lists above if you have already removed them. In this case, please add them again.


If some of your friends stopped appearing after you changed to a new device, please see the following:

Carrying Over Accounts

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