LINE

LINE Out

Information

Basic Information

About LINE Out toggle
LINE Out allows you to make low-cost calls from LINE to landlines, mobile phones, and smartphones. It can be used both for domestic and international calls. Calls between LINE users remain free.

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Using LINE Out overseas toggle
You can use LINE Out overseas if you meet the requirements below.

• You've created a LINE account in a country where LINE Out is available
As of June 2018, LINE Out is available in the countries listed below.
- Asia: Cambodia, India, Japan, Malaysia, Philippines, and Thailand
- Europe: Turkey
- North and South America: Argentina, Chile, Colombia, Mexico, Peru, the United States, and Venezuela
- Oceania: Australia and New Zealand

• You're using a 3G, LTE, or Wi-Fi network connection
Call quality may suffer if you use LINE Out with a weak signal or unstable network connection.

Note: 
- LINE Out can only be used to make phone calls. There are no features for receiving calls.
- Some countries restrict communication services that use an internet connection, so please make sure that LINE Out is allowed by the laws and regulations of your registered country. If the use of LINE Out is legally prohibited in your registered country, you cannot use the service.

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Can I use LINE Out on devices other than a smartphone? toggle
You need to verify a phone number to use LINE Out. For this reason, you can't make LINE Out calls with devices that don't have phone numbers (such as iPads, iPod touch devices, and tablets).

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Using data-only SIM cards toggle
Phone number verification is required to use LINE Out. If your contract allows you to receive SMS messages in order to verify your phone number, you can use the service.

Please note that LINE Out can only be used to make outgoing calls and cannot receive incoming calls.

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Registering a landline toggle
You can only use the phone number of the smartphone you are using LINE Out on.

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Rates and Payment

Domestic and international call rates toggle

There is no basic monthly charge for LINE Out; you pay only for the calls you make.

 

However, as with any other app, using LINE Out will use your data packets. Depending on your price plan, you may also be charged each time you connect to LINE. For this reason, we recommend using a flat-rate data plan.

 

If you're using a flat-rate data plan, you generally will not be charged additional fees when you use LINE Out on a 3G, LTE, or Wi-Fi network. For more details, please check with your mobile service provider.

 

You can check detailed LINE Out call rates using one of the methods listed below.

Note: LINE Out call rates do not change, no matter where the caller is in the world.

 

• Visit the official LINE Out page

 

• Check the LINE Out keypad:

Entering a phone number into the LINE Out keypad will display the cost of your call per minute.

 

• Check the settings screen in the LINE app:

1. Tap the Friends or More tab > Settings.

2. Tap LINE Out > Price table.

 

Tap here to go to LINE Out Settings on your smartphone.

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Ways to make paid calls toggle
There are no basic monthly or initial fees for using LINE Out. You can make calls after purchasing Call Credit or a 30-Day Plan.
Note: You can only use LINE Coins on Android devices.

• LINE Call Credit
Call Credit is a pre-paid digital currency for making LINE Out calls. You can buy it in the LINE app or on LINE STORE.
Note:
- Only some amounts of Call Credit can be purchased from the LINE app.
- The actual currency rate of Call Credit may change depending on Apple’s pricing rules.
- Call Credit purchased on LINE STORE and in LINE for Android can be used for 180 days from its purchase date.

• 30-Day Plans
For 30 days from the date you purchase a 30-Day Plan, you can make calls for a certain number of minutes at a lower rate. You don't need to commit to a long-term contract, and you can adjust your plan every month.
Note:
- 30-Day Plans can only be used to call people in certain countries with certain types of phone lines. Please purchase the plan for the country and type of line that you often call.
- If you purchase both a "landlines" and "landlines & mobiles" plan for the same country, the plan you purchased first will be used first.
- 30-Day Plans are only available on LINE STORE.
- You cannot purchase the same type of 30-Day Plan until the one you have expires.


• LINE Coins (Android only)
If you're using LINE on an Android device, you can use LINE Coins to pay for calls.

For example, if you call a region that costs 3 Credits per minute for 3 minutes, you'll be charged 9 Credits. This is rounded up to 5 Coins (equivalent to 10 Credits).
Note: The exchange rate for LINE Coins and Call Credit is subject to change.

To allow payments with Coins:
1. On the Friends or More tab, tap Settings.
2. Tap LINE Out > Purchase Call Credit.
3. Check the box next to Use LINE Coins for LINE Out.

Tap here to go to LINE Out Settings on your smartphone.

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Purchasing Call Credit or 30-Day Plans toggle
Call Credit and 30-Day Plans can be purchased on LINE STORE or on the LINE app for Android.
Note: You can buy 100 Call Credit at a time in the LINE app.

To purchase Call Credit in the LINE app:
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Purchase Call Credit.
3. Tap Purchase > OK, or Purchase 30-Day Plan.
Note: If you tap Purchase 30-Day Plan, you'll be taken to LINE STORE.

To purchase Call Credit or a 30-Day Plan on LINE STORE:
1. Log in to LINE STORE here.
2. Tap LINE Out in the menu on the left of the screen.
3. Choose a 30-Day Plan or the amount of Call Credit you want to purchase.

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Does Call Credit expire? toggle
Call Credit purchased on LINE STORE and in the Android version of LINE will expire after 180 days from the day they were purchased.

Call Credit purchased in the iOS version of LINE will not expire.

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Checking your remaining minutes for a 30-Day Plan toggle
To check your remaining minutes for a 30-Day Plan: 
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out.
3. Check the remaining minutes in your 30-Day Plan or your Call Credit balance from the settings menu.

Tap here to go to LINE Out Settings on your smartphone.

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Purchasing the same 30-Day Plan toggle
You cannot purchase two of the same 30-day plans within a 30 day period. To make calls after using up your minutes, please purchase Call Credit instead. Android users may also use their LINE Coins to make calls.

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Checking your LINE Out usage history toggle
To check your LINE Out usage history from the LINE app: 
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out.
3. Tap Coin usage history or Usage history.

Tap here to go to LINE Out Settings on your smartphone.

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Canceling auto-recharge toggle
To cancel auto-recharge: 
1. Log in to LINE STORE here.
2. Tap the menu icon at the top left of the screen > Account page.
Note: If you're logging in from a PC, click Account page at the top right of the screen.
3. Tap Purchase history > Subscription plans to check your purchased items.
4. Tap Cancel.

If you don't see "Auto-recharge enabled" or the next "Renewal date" next to the item in question, it means that auto-recharge is not being used.

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Suspending and deleting LINE Out accounts toggle
LINE Out is linked to your LINE account, so there is no way to delete only your LINE Out account.

You can delete your LINE Out account by deleting your LINE account. Doing so will delete all of your data (purchase history, purchased items, charge history, LINE Credit balance, etc.) on the LINE app and on LINE STORE. This data can't be restored once it's deleted, so please make sure you really want to delete your account.

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Usage

Making domestic and international calls on LINE Out toggle
To start LINE Out: 
1. From the LINE main menu, tap Calls.
2. Tap the keypad icon at the top of the screen.

You can change the country code by tapping it on the keypad screen, or entering it directly. (For example: to call a number in the US (country code +1), you need to enter +1 xxx-xxx-xxxx.)  
Note: To enter the "+" sign, tap and hold the "0" key.

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What phone number appears for my LINE out calls? toggle
When you call someone with LINE Out, the way your number will appear to the other person depends on their device, mobile service provider, and how they have your number saved in their contacts. Your number may not be displayed in some countries or with some mobile service providers.

Please understand there is no way to edit how your number will appear to the person you're calling.

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What if I get a call during a LINE Out call? toggle
If you receive a regular incoming call in the middle of a LINE Out phone call, the regular incoming call will be prioritized and the LINE Out phone call will end.

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Deleting your call history toggle
You can delete your call history with the following steps.
Note: You cannot delete your Coin usage history.

1. Tap Calls on the main menu.
2. Tap and hold the history you want to delete.
3. Tap Delete call history.

To delete your entire call history, tap the option icon at the top right of the screen and select Delete call history.

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Forwarding and holding calls toggle
LINE Out can only be used to make outgoing calls, and therefore has no call-forwarding feature. There is also no way to hold calls.

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What are the suggestions that appear when dialing a phone number? toggle
This is a feature in LINE Out that helps you search through your contacts to make calls more efficiently.

Entering a single digit will show you phone number suggestions from your recent call history, and entering 2 to 4 digits will show you phone numbers from your contacts list.

With this feature, you will no longer need to enter a contact's entire phone number.

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Changing the currency shown on the keypad screen toggle
To set which currency appears on LINE Out: 
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Currency display settings.
3. Tap the currency you want to set. 
Note: The rate per minute displayed on the keypad and your Call Credit balance will be changed to the currency you selected.

Tap here to go to LINE Out Settings on your smartphone.




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Why do my friends' phone numbers appear on their profiles? toggle
Your friends' phone numbers will appear on their LINE profiles if:

• Their phone numbers are saved in your device's contacts.
• You have the "Call LINE friends from profiles using LINE Out" setting turned on.
• You have the "Auto-add friends" setting turned on.

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What happens if I register a new contact on LINE Out? toggle
When you register a new contact on LINE Out, it will also be registered to your device’s contacts list.

The Contacts list in LINE Out is linked with the contacts list on your device.
Note: If you’re using LINE Out on the iOS version of LINE, you will not be able to register new contacts from LINE Out.

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Issues

Purchase and Payment Issues

Call Credit not received toggle
To check your Call Credit and purchase history: 
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Purchase history.

Tap here to go to LINE Out Settings on your smartphone.

If there are any issues with your balance or purchase history, please refer to the Help article below that corresponds to your situation.

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I didn't receive my 30-Day Plan toggle
If you didn't receive your 30-Day Plan, first check your purchase history.

To check your purchase history:
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Purchase history.

Tap here to go to LINE Out Settings on your smartphone.

After checking your purchase history, choose the link below for your situation:

• If the plan you purchased isn't in your purchase history, please contact us via this Inquiry Form.
• If the plan appears in your purchase history, but you can't make a call, please see this Help article.

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I didn't receive an item I purchased in the app toggle

If you didn't receive an item you purchased using an Android device, try restarting your device and checking the transaction status on Google payment center

Note: If you're unsure of your login information, please contact Google.


If trying the above doesn't solve the issue, please contact us again via the Inquiry Form with the order number from Google payment center. 

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I added Credit on LINE STORE but can’t use LINE Out toggle
LINE Credit and Call Credit are different virtual currencies. After adding LINE Credit to your account, you can use it to purchase Call Credit or a 30-Day Plan.
Note: LINE Credit is the virtual currency used to make payments on LINE STORE. Call Credit is the virtual currency used for making calls via LINE Out.

For steps on how to purchase Call Credit or 30-Day Plans on LINE STORE, please refer to this Help article.

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Issues making purchases toggle
In-app Call Credit purchases are made through Google and Apple's systems. If you see any errors or don’t know the password that needs to be entered when making a purchase, please contact Google or Apple directly.

If you didn't receive the Call Credit or 30-Day Plan you purchased, please refer to the following Help articles.


If you experience any issues when making purchases on LINE STORE, please contact us from this Inquiry Form.

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Duplicate payments toggle
If you were charged for the same payment more than once, we can check your purchase history and cancel any duplicate payments.

Contact us via this Inquiry Form.

Note:
- We cannot check the details of payments made through Apple. If your payment was made through Apple, please contact them directly.
- It may not be possible to cancel a duplicate payment if you've already used the Credit.

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My Call Credit disappeared toggle
Call Credit purchased on LINE STORE and on LINE for Android will expire 180 days from the date it was purchased. Any remaining Call Credit will be lost after 180 days.

To check your LINE Out purchase history, please refer to the steps in this Help article.

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Checking your LINE Out purchase history toggle
You can check your LINE Out purchase history via one of the methods below.

To check your history from the LINE app:
1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Purchase history.
Note: You can check your purchase history of Call Credit on the LINE app and on LINE STORE.

Tap here to go to LINE Out Settings on your smartphone.

To check your history on LINE STORE:
1. Log in to LINE STORE here.
2. Select Account page.
3. Select Purchase history.
Note: You will only see the items you purchased through LINE STORE.

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I see a 30-Day Plan in my purchase history, but I can't make calls toggle
Different 30-Day Plans are available for certain regions and types of phone lines. For example, if you're calling Japan, there are two possible plans: one for calling landlines only, and one for both mobile and landlines.

You cannot use your 30-Day Plan for calling regions or phone line types other than the ones specified in your plan. If you try to do so, you'll see a message about purchasing Call Credit.

To check the country LINE Out is set to call and the details of the 30-Day Plan you purchased, please follow the steps below.

To check the country LINE Out is set to call:
1. Tap Calls on the main menu.
2. Tap the keypad icon at the top of the screen.
3. Make sure that the country and country code (for example, +81) at the top of the screen are set to the country you want to call.
Note: With LINE Out, you can make international calls by simply selecting a country and entering a phone number.

To check your 30-Day Plan:
1. Tap the Friends or More tab > Settings.
2. Your 30-Day Plan will appear at the top of the screen. Check the call destination country and phone line types.

If you've checked everything above but still can't make calls, please try:
• Updating to the latest version of the LINE app here.
• Restarting your device.

If you're still having issues after trying the troubleshooting tips above, please contact us via the Inquiry Form.

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Call Issues

My number appears as unknown toggle
If your phone number appears as unknown when making calls, it may be because:

• There is a restriction due to the recipient’s device or carrier
Your caller ID depends on the recipient’s device. For some device models, your name will appear as it's registered in the device's contacts list. On other devices, your phone number may appear in an international format or as an unknown number.

Also, if the mobile service provider of the person you're calling has caller ID spoofing countermeasures in place, your phone number will appear as unknown or private, even if you've verified your number to allow others to see it.
Note: To find out if a mobile service provider is implementing caller ID spoofing countermeasures, we ask that you contact them directly.

• You didn't verify your phone number
If you don’t see a phone number at the top of the screen after going to the Friends or More tab > Settings > LINE Out, it means that your phone number hasn't been verified and will appear as unknown.

For help with verifying your phone number, see the following Help article:

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Enabling caller ID toggle
To enable caller ID, you need to verify your phone number.

You can verify your phone number by following the steps below.
Note: You won't be able to verify a phone number with a device that doesn't have a phone number (e.g. iPad, iPod touch, tablets) or if you're using a data-only SIM card that can't send or receive text messages.

1. Tap the Friends or More tab > Settings.
2. Tap LINE Out > Verify phone number.
3. Enter your phone number > tap Verify phone number, and confirm.
4. Enter the verification code that was sent via text message and complete the verification process.
Note: On some Android devices, the verification code sent to you via text message will be entered automatically.

Tap here to go to LINE Out Settings on your smartphone.

If you’re still unable to verify your phone number after trying the above, please contact us via the Inquiry Form

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Low call quality toggle
Call quality may suffer if you use LINE Out with a weak signal or unstable network connection, so make sure to call from an area with a strong connection.

If there is no problem with your network connection and you're still experiencing issues, please try the following: 
• Update to the latest version of the LINE app here.
• Restart your device.
• Make sure there are no restrictions on your internet connection speed.
Note: If your internet connection speed is restricted (e.g. because of the data limit for a flat-rate packet plan), you may not be able to use the call feature properly with 3G and 4G (LTE) connections.

If you're still having issues after trying the troubleshooting tips above, please contact us via the Inquiry Form.

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I can't use LINE Out (first time user) toggle
When you use LINE Out for the first time, the initial use screen will be displayed, so please tap Start at the bottom of the screen.

This screen will not appear again after the first time.

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