1. Update the app.
Issues may occur on older versions of the app. Please update to the latest version.
2. Restart your device.
Some issues are resolved by restarting your device. Steps may differ for each device. Please see your user manual for details.
3. Update your OS.
Issues may occur on older OSes. Please check if your OS has been updated to the latest version using the steps below.
Android OS: Go to the device’s Settings > “About phone” > “Software update.” Please note that the steps may differ depending on the device model.
4. Check your network connection.
Please check if your device is properly connected to the network using your browser.
5. Delete unnecessary apps and data from your device.
The device may not function properly if there is not enough storage space left. Please delete any unnecessary apps or data.
If you are using an Android device, please also try the following. Steps may differ for each device. Please see your user manual for details.
6. Clear your cache.
7. Delete unnecessary apps and data from your SD card.
8. Remove and insert your SD card again.