LINE

Friends/Groups

Friend basics

Friend issues

My friend's account appears, but a different person is using it toggle
If you added the friend by syncing your contacts, their name will appear the same as in your phone's contacts list. 
Note: Their LINE display name will appear under their name in your contacts in a smaller font on the profile pop-up.

For this reason, if your friend cancels the phone number you have in your contacts, or if the number in your contacts is wrong, a different person (the current owner of that phone number) will be displayed on your LINE friends list under your friend’s name.

If any of the following cases apply, please check your friend’s phone number by contacting them using a means other than LINE. 

Issues happening on your device
• If an account with your name is appearing on your friends list, please check if you have yourself saved in your contacts with an old phone number.
• If a friend who does not use LINE is appearing on your friends list, please check if your friend’s phone number in your contacts is correct, and if you still have their old phone number.
• If the name of a friend on your friends list suddenly changed, please check if you have changed their name in your contacts.
• If you tried chatting with a friend, but they turned out to be a different friend, please check if you have added multiple phone numbers for that friend in your contacts.

Issues happening on your friend's device
• If you are told by a friend that they see your account even though you don’t have one, please check if your friend has an old phone number of yours in their contacts.
• If you signed up for a new phone number and were displayed as a friend on a stranger's LINE account, the stranger may have the previous owner of your phone number in their contacts.
• If another account with your name is displayed on your friend’s friends list, please check if your friend has an old phone number of yours in their contacts.

If someone you don't know is appearing in your friends list, please remove them after hiding or blocking them. For more information, please see the following Help article:

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My friends don't appear toggle

If all of your friends have stopped appearing

You may have minimized your friend list. Please tap the light gray bar that says "Friends (number)" on the Friends tab to display them all again.

 

If only some of your friends have stopped appearing

It may be for one of the following reasons:

• They deleted their accounts

• You blocked, hid, or deleted their accounts

 

For the steps to unblock an account, see here

For the steps to unhide an account, see here.

Note: You cannot undo deleting a friend. In this case, please add them again.

 

If your friends and groups disappeared after transferring your account, see this Help article.

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I can't add friends using ID Search toggle
If you're not able to add friends using ID search, please check the settings below.

If your friend can't find you:
1. Tap More > Settings > Profile or Edit profile.
2. Turn ON "Allow others to add me by ID".
You can also go to the profile screen here.

If you can't find your friend:
Your friend may not have turned on "Allow others to add me by ID". Please ask them to check their settings.

To prevent the username search feature from being abused, the feature will temporarily be suspended if a username is searched for (or the wrong ID is entered) too many times. Please understand that we cannot provide any details about how long accounts are suspended for due to security reasons.

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I can't add friends via QR code toggle
If a QR code isn't working, try generating a new one by following the steps below.

1. Tap the QR code icon on the right side of the search bar.
2. Tap My QR code.
3. Tap the refresh icon > Confirm.
Note: The search bar appears at the top of the Home/Friends, Chats, and News tabs.

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Contacts on my device don't appear in my friend list toggle
If contacts from your device are not appearing in your friend list, it may be because:
• You or your friend have the “Allow others to add me” setting turned OFF.
• They were added to your Blocked or Hidden users list.
• They are appearing in your friend recommendations. 

For more details, please refer to the following Help pages:

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Why does a blocked or removed friend still appear in my game rankings? toggle
The reason will differ for each game. Please start the game and contact the LINE Games team using the inquiry form found inside the app.

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I have Auto-add friends turned ON, but my contact wasn't added toggle
If you have Auto-add friends turned ON but one of your contacts wasn't added to your friend list on LINE, check the information below.

Your contact's LINE account settings
A contact cannot be automatically added if:
• They turned OFF the "Allow others to add me" setting.
Note: Check to see if they appear in your Friend recommendations.
• They don't have a phone number registered to their LINE account.

Your LINE account settings
The contact might have been added to your Hidden accounts or Blocked users list. 

To check:
1. Go to the Home/Friends or More tab and tap Settings.
2. Tap Friends.
3. Tap Hidden accounts or Blocked users.

If your contact appears in one of these lists, tap Edit and select Unhide or Unblock.
Note: You won't be able to check your contact's account if it was deleted from the Hidden accounts or Blocked users list.

If your contact is still not automatically added to your friend list after checking the above, see this Help article and add them manually.

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I receive the message “The account you are trying to add cannot accept any more friends.” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends.” appears when you try to add a user, it means they cannot be added as a friend because they have already been added by too many other users.

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How friends work/Add friends

Automatically adding friends from your contacts toggle
To auto-add the contacts saved on your phone as friends on LINE:
1. Go to the Home/Friends or More tab and tap Settings.
2. Tap Friends.
3. Turn Auto-add friends ON.
Note: If Auto-add friends is already turned ON, tap the refresh icon next to the last auto-add date to manually sync your contacts.

Tap here to open the Settings menu from your smartphone.

If your contacts weren't added to your friend list, see this Help article.

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Re-adding deleted friends toggle
To re-add friends that you deleted, you need to add them manually via ID/phone number search or QR code.
Note: After you've deleted friends, you cannot add them again using the Auto-add friends feature. This includes going to the Home/Friends or More tab > Settings > Friends and tapping the refresh icon next to Last auto-add

Please add them again by searching for their LINE ID or phone number, or using a QR code.

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Friends on LINE toggle
Your contacts on LINE are listed as "friends." When you add someone as a friend, you can chat with them and invite them to groups. If you are mutual friends, you can also make voice calls with each other.

Note: Voice calls are not supported on some devices.

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How friends are initially added after installing the app toggle
Your friends who have phone numbers saved in your contacts list and are using LINE will be added as friends automatically when you first sign up.

To prevent automatically adding friends and being added as a friend, please turn OFF Add Friends or Auto Add Friends, and Allow Others to Add when signing up.

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Maximum number of friends toggle
You can add up to 5,000 friends.

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Adding friends using ID searches toggle
You can add friends by searching for their LINE IDs.

1. In the LINE app, tap the Friends or More tab > Add friends (the silhouette icon).
Note: You can also tap "Open the Add friends screen" below.
2. Tap Search.
3. Choose ID.
4. Enter your friend's ID and tap the search icon.


If you're unable to search for a friend's ID, please see this Help article and check your settings.

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Adding friends via QR code toggle
You can add friends by having them scan your QR code or by scanning theirs.

To add a friend using your QR code:
1. Tap the QR code icon on the right side of the search bar > My QR code, or tap here from your smartphone.
2. Have your friend scan your QR code with their QR code reader.
3. Tap Add.

To add a friend using their QR code:
1. Tap the QR code icon on the right side of the search bar, or tap here from your smartphone.
2. Scan your friend's QR code.
3. Tap Add.

Note: The search bar appears at the top of the Home/Friends, Chats, and News tabs.

You can also send your QR code via email by going to Add friends > Invite. For details, see this Help article.

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Adding members of a chat as friends toggle
To add chat members as friends:
1. Tap the chat room name at the top of the screen.
2. Tap a member icon.
3. A list of members will appear. Tap the member you want to add > Add.

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Adding friend recommendations as friends toggle
To add friend recommendations as friends:
1. Go to the Friends tab, and tap Friend recommendations.
2. Tap "+" to the right of the friends you want to add.

Tap here to access your Friend recommendations from your smartphone.

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Inviting friends toggle
You can invite friends who aren't using LINE yet by following the steps below.
1. Go to More > Add Friends > Invite.
2. Choose Text message or Email.
3. Choose a friend, then tap the Invite button.

If you selected Text message, friends without the LINE icon displayed by their name can be invited. If you selected Email, friends with the Invite icon displayed by their name can be invited.

Important:
- Invitations will be sent using the text message or email feature on your device. If your friends are not receiving the invitations you send them, please check with your mobile service carrier or email service provider.
- The invite message will include your LINE display name.

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Adding friends using phone number searches toggle
You can add friends by searching for their phone numbers.

Your friends need to have the Allow others to add me setting turned ON for you to be able to add them as a friend by searching for their phone numbers. Please have them check their Allow others to add me setting, then follow the steps below:

1. In the LINE app, tap the Friends or More tab > Add friends (the silhouette icon).
Note: You can also tap "Open the Add friends screen" below.
2. Tap Search.
3. Choose Phone number.
4. Select a country and enter your friend's phone number, then tap the search icon.

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I want to exclude certain friends in my contacts list from being automatically added toggle
You can exclude certain friends from being automatically added by adding # in front of their name in your contacts list.

This feature applies to LINE version 5.6.0 or later.

To exclude certain friends from being automatically added:

• Add a # in front of their name in your contacts list. Be sure to enter # as a half-width character (E.g. #John Smith).
• Have friends added automatically from Settings.

Please be aware of the following:

• Friends who are already added as friends on LINE will not be deleted, even if you add a # in front of their name.
• If you add a # in front of the name of a friend who is already added, the name they set on LINE will appear.

If you wish to only add a few friends from your contacts list, you can do so by searching for their phone numbers.

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What is People Nearby? toggle
People Nearby is a feature that allows you to search users around your current location and make new friends. Please note that the use of People Nearby and making friend requests is only available for LINE versions 6.5.0 and later.

From the LINE app, tap More > People Nearby, to start using this new feature.

You will be able to see the profile photos and distance of other users who are also using People Nearby from your location as well as send out a friend request to users who interest you. If they accept your friend request, you will be able to start exchanging messages with each other.

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Do I have to allow access to my location information on Android? toggle
People Nearby uses your current location to help you find new friends near you. For this reason, you need to allow the app to access your location information.

If you have Location Services turned OFF on your device, or if you have not allowed LINE to access your location, please refer to the following steps:

For users with Android OS version 6.0 or later

Please follow the steps below based on the pop-ups that appear:
1. From LINE, go to More > People Nearby.
2-a. From the "Allow location access" pop-up message, tap Allow.
2-b. From the "Enable location services" pop-up message, tap Go to Settings and turn ON location services from the settings menu on your device.

For users with a version of Android OS earlier than 6.0

1. Go to More > People Nearby > from the "Enable location services" pop-up message, tap Go to Settings.
2. Turn ON location services from the settings menu on your device.

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What should I do if I do not want to share my location? toggle
If you do not want to share your location, tap the settings icon at the top of the People Nearby screen to disable location sharing.

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Hiding/blocking/deleting friends

Hiding friends toggle

When you hide a friend: 

 

• You can still receive chat messages from them.
• They won't appear in your friends list, and will be moved to the Hidden users list.
• You'll see their profile and Timeline updates.

 

Hiding a user doesn't remove them completely as a friend or friend recommendation. To do so, please see the following article:
 

Removing friends

 

To hide a friend:

1. Tap the Friends tab.
2. Tap and hold the name of the friend you want to hide.
3. Tap Hide > OK.

 

To unhide a hidden friend:

1. Go to More > Settings.

2. Tap Friends.
3. Tap Hidden users.
4. Tap Edit next to the friend you want to unhide.
5. Tap Unhide to display the friend again.


Tap here to go to the Settings menu from your smartphone.


Note: It may take a while for the changes to take effect.


To archive a chat, please see the following article:
Archiving Chats

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Blocking accounts toggle
The following happens when you block an account:

• You'll no longer be able to receive chats, voice calls, or video calls from the account.
• The account will be moved from your friend list to your Blocked users list.

Blocking an account from your friend list or Friend recommendations will not completely delete it from your account. To do so, please see the following Help article.


To block an account:
1. Tap the Friends tab.
2. Tap and hold the account you want to block.
3. Tap Block > OK.

To unblock an account:
1. Tap More > Settings.
Note: Tap here to open the Settings menu from your smartphone.
2. Tap Friends.
3. Tap Blocked users.
4. Tap Edit next to the account you want to unblock.
5. Tap Unblock

Note: It may take a while for the changes to take effect.

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Deleting hidden or blocked accounts toggle
Unlike hiding or blocking, deleting an account from your friend list cannot be undone. Please keep this in mind if you are thinking of deleting the account of someone who you don't have any other way to contact.

To delete an account:
1. Tap the Home/Friends tab > Settings.
2. Tap Friends.
3. Tap Hidden users or Blocked users.
4. Tap Edit next to the account you want to delete.
5. Tap Delete.

To open the Settings menu from your smartphone, tap here.

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Deleting friends toggle
If you delete a friend from your friend list, they cannot be restored. Please keep this in mind when deleting people who you don’t have any other way to contact.

To delete a friend:
1. Go to your friend list.
2. Tap and hold the friend you want to delete.
3. Tap Delete > Delete.

If there is a chance that you will want to restore a friend later, try hiding or blocking them. 

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Friend recommendations

How friend recommendations work toggle
A user may appear under Friend recommendations because:
• They have your phone number saved in their contacts and are also using LINE (but you don't have their number in your contacts).
• They knew your LINE ID and added you by searching for it on LINE.
• They added you from the member list of a group or multi-person chat you were both in.
• They added you by using your contact information (LINE account information) that was shared in a chat room by a friend of yours.
Note: If your contact information was shared, the user will only be able to see your name registered on LINE, profile photo, and status message.
• They added you using the URL in an invite email, or using your QR code.

In some cases, you'll see how a user added you under friend recommendations.

If you see how a user added you, it will be for the following reasons:
• They added you using your phone number.
• They added you using your QR code.
• They added you using your LINE ID.

If you don’t see how a user added you, it may be because:
• They were in a group with you and added you from it.
• They got your contact information from another one of your friends and added you.

If you have “Auto-add friends” turned on, and someone in your contacts shows up under your friend recommendations, it means they have the following settings configured:
Auto-add friends: ON
Allow others to add me: OFF

The name that appears for a user under your friend recommendations is the name they set on LINE. If an unfamiliar name appears under your friend recommendations, the only way to confirm who they are is to ask them directly.

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Preventing others from adding you toggle

If you do not want to be automatically added as a friend by someone who has your phone number, please follow the steps below.
Note: These steps will not affect existing friends.

 

1. Go to More > Settings.
2. Tap Friends.
3. Turn OFF Allow Others to Add.


To open the Settings menu from your smartphone, tap here.

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Preventing ID search toggle

To prevent others from searching for your ID, please follow the steps below:


1. Go to More > Settings > Profile.
2. Turn OFF Allow Others to Add by ID.


Tap here to access the Profile menu from your smartphone.

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Filtering messages from non-friends toggle

To filter messages from users who are not your friends, please follow the steps below:


1. Go to More > Settings.
2. Tap Privacy.
3. Turn ON Filter Messages.


Tap here to open the Settings menu from your smartphone.

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Blocking users who appear under your friend recommendations toggle
To block users that appear on your Friend recommendations list:
1. Go to the Friends tab, and tap Friend recommendations.
2. Tap and hold the user you want to block.
3. Tap Block.
Note: It may take a while for the changes to take effect.

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Other

Friends' display names and profile photos toggle
Display names
The display names in your friend list will appear in one of the following ways, depending on how the friend was added, what name your friend set, and whether or not you have edited their name.

• Friends that were added by syncing your device's contacts will appear with the names saved in your device.
• Friends that were added using a method other than syncing your contacts (e.g. ID search, QR code) will appear with the names they set for themselves on LINE.
• Friends whose names you changed manually will appear with the names that you set.
Note: The changed names will only appear that way in your friend list.

Profile photos
Your friends' profile photos are the ones they set from the profile screen. You can change your own profile photo any time, but you cannot change your friends' profile photos.

For information on how to change display names or your profile photo, see this Help article.

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Changing display names or your profile photo toggle
To change your display name:
1. Tap the Home/Friends or More tab > Settings > Edit profile.
2. Tap Display name.
3. Enter a new display name, then tap Save.

Tap here to access your profile from your smartphone.

To change a friend's display name:
1. Go to your friend list on the Home/Friends tab and tap the friend's name you want to change.
2. Tap the pencil icon next to their display name.
3. Enter a name and tap Save.

To change your profile photo:
1. Tap your icon or name at the top of the Home/Friends tab.
2. Tap Edit profile.
3. Tap your profile photo.
4. Tap Camera or Select photo or video.
5. Edit the photo any way you like and tap the paper airplane icon or Done.

Tap here to access your profile from your smartphone.

Note:
- You cannot change your friends' profile photos.
- On some devices, only still images can be set as the cover photo.

When you update your profile photo, it will be shared on Timeline and posted to your story. If you want to turn off Timeline notifications or posts to your story, see this Help article.

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My contact's name is displayed differently toggle
If a LINE friend is registered using their phone number, the name that they are saved with in your device’s contacts will be displayed. If they are not registered using their phone number, the display name they set in LINE will be displayed.

If you add a friend who is saved in your contacts using their LINE ID, the display name they set in LINE will be displayed.

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Display names do not appear properly toggle

If the friend whose name does not appear properly is saved in your device's contacts list, it is possible their name contained an emoji when it was saved.


Check your contacts list. If your friend's name was saved with an emoji, please try deleting it.


If the issue persists after trying the above, please refer to the following steps:

1. Go to More > Settings.
2. Tap Friends.
3. Turn ON Auto-add friends

Note: If the option is already turned ON, tap the refresh icon next to the last synced date to manually sync your contacts.


Tap here to open the Settings menu from your smartphone.


 

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Group basics

Deleting albums toggle
To delete an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to delete, or tap the album > the options icon at the top right of the screen.
3. Tap Delete album > Delete.

To delete photos in an album:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap the album > the options icon at the top right of the screen > Select photos.
3. Select the photos you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.
Note: If you want to select all of the photos, tap Select all.

Please keep in mind that once an album or photo is deleted, it cannot be restored.

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Adding photos to albums toggle
To add photos to an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. At the bottom right of an album, tap "..." > Add photos.
3. Select the photos you want to add, then tap Next > Add.

You can also add photos sent in a chat room to albums. To do so:
1. Tap and hold a photo in a chat, then tap Save to album > Save.
2. Choose the album you want to save the photo in, then tap Add.

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How many albums can I create? toggle
Up to 100 albums can be created per chat.

Additionally, a maximum of 1,000 photos can be added to each album (up to 300 photos at once).
Note: You can select up to 20 photos at a time when saving photos in a chat to an album by tapping and holding them.

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Creating groups toggle
To create a group:
1. Tap the Home/Friends tab > Add friends (the silhouette icon) > Create group.
2. Select the friends you want to add as members, then tap Next.
3. Enter a group name, then tap Create.
Note:
-The friends you invite won't become group members until they select Join in their invitation.
- Group names can be up to 50 characters long.
- You can update to the latest version of LINE here.

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Inviting new members to groups toggle
To invite new members to a group: 
1. Tap the menu icon at the top of the chat screen > Invite.
2. Select the friends you want to invite and tap Invite.

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Maximum friends per group toggle
You can invite up to 499 friends per group, excluding yourself.

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Canceling group invitations toggle
To cancel a group invitation: 
1. Tap the menu icon at the top of the group chat screen > Members.
2. Under Pending members, tap the member whose invitation you want to cancel.
3. Tap Cancel.

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Accidentally declining a group invitation toggle
If you want to be invited to the group again, please tell a member to cancel your invitation and then invite you again.

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Viewing group notes and albums toggle
To view a group's notes and albums: 
1. Tap the group on the Friends tab.
2. Tap Notes or Album.

The number next to the profile icons shows how many members posted photos or videos in the album. Tap this number to see the photos or videos each member added.

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Posting group notes toggle
To post a group note:
1. Tap a group on the Friends tab.
2. Tap Notes.
3. Tap the pencil icon at the bottom right > Write.
4. Tap What's new? and write your note, then tap Post.

If you want to post an image, please use the Album feature, which is specifically for posting and viewing images.

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My group notes appear on my Timeline, but can my LINE friends see them too? toggle
Group notes on your Timeline are only visible to members of the group. Non-members will not be able to see them.

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Deleting group notes or comments and likes on note posts toggle
You can only delete group notes that you created.

To delete group notes:
1. Tap a group under the Friends tab.
2. Tap Notes.
3. Tap "..." at the top right of the note you want to delete.
4. Tap Delete.
5. Tap OK or Delete.

A comment on a note can only be deleted by the person who posted it or the creator of the note.

To unlike a post, just tap the "like" emoji again.
Note: If you rejoin a group with a different LINE account, you will not be able to delete notes (including "likes" and comments on other users' note posts) made by your previous account.

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Leaving groups toggle
Your chat messages, notes, albums, and photos will not be deleted if you leave a group. If there is anything you want to delete, make sure to do so before leaving the group.

When a group member deletes their account or leaves the group, a message appears saying "XXXX left the group."

To leave a group:
1. Tap the menu icon at the top of the group chat screen > Leave.
2. Tap OK.

If every member leaves, all of the content posted in the group will be deleted and cannot be restored.

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What do other users see when I decline a group invitation? toggle
If you decline a group invitation, you will still be displayed as a pending member in the group. To have yourself completely removed from the group, the friend who invited you needs to cancel your invitation. 

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Can a new member in a group view the posts made in it before they joined? toggle
When a user joins a group, they can view Note and Album posts that were made during the time their membership was pending, but will not be able to see any chat messages posted before they joined.

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Deleting notes by previous group members toggle
You cannot delete notes by members who have left a group. 

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Joining groups toggle
To join a group you've been invited to:
1. Tap the Friends tab > the group name.
2. Tap Join.

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Setting a group cover photo toggle
To set a group cover photo:
1. Tap the Friends tab > the group you want to set a cover photo for.
2. Tap and hold the cover photo, then tap Select group cover photo.
3. Select a photo, trim it, and tap Next.
4. Edit the photo any way you like, then tap Done.

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