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Email address & password

Check your email address and password

I want to change my email address but I forgot my password toggle

If you have forgotten your password, please reset it with a new password that is difficult for third parties to guess.

 

For details on how to reset your password, please see the following Help article:

 

Changing your password

I'm not receiving the password reset email

I can’t use my registered email address and I forgot my password

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How to check your registered email address toggle
You can check your registered email address from the app by following the steps below:

1. Tap More > Settings > Account.
2. Tap Email.
3. Your email address will appear above Change your email.

If you are viewing this article on your smartphone, tap here to move to the Account settings screen.


If you haven’t registered an email address, see here.
If you wish to change your email address, see here.

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I can’t use my registered email address and I forgot my password toggle
You can change your registered email address and password yourself from LINE versions 6.9.0 and later.
Note: If your device is locked with a password or pattern lock, you will be asked to unlock it when you change your email address.

To change your registered email address and password, please refer to the following Help articles:


Please note that you won’t be able to change your email address or password if you are using a version of LINE earlier than 6.9.0. In this case, please apply to cancel your registered email address from this link.

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Registering an email address and password

Registering an email address toggle
Registering your email address to your LINE account gives you access to convenient features such as: 

- The ability to carry over your account when changing to a new device
- LINE STORE
- The PC and iPad versions of LINE

Note: You can still use LINE even if you do not register your email address. 

For help with registering your email address, please see the following articles:

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How to register an email address toggle
You can register an email address by following the steps below: 

1. Tap More > Settings > Account > Email.
2. Enter an email address and password, then tap OK.
3. Enter the verification code or tap the URL in the email that was sent to you.
4. Tap Register.

For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.
 
If you are viewing this article on your smartphone, tap here to move to the Account screen.

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I can't receive the verification email when registering my email address toggle
If you're not receiving the email with the verification code when registering your email address, it may be that:

• Your email address was not entered correctly.
• The email was sent to your spam, junk, or other folders.
• You have spam filters in place.
Note: In this case, please try again after temporarily disabling them.
E.g. This includes filters for blocking emails that contain URLs, blocking emails from PCs, etc.
• You have settings in place to only receive emails from certain domains.
Note: If you have domain filters in place on your email client, make sure that you allow emails from the domain "line.me".

If the issue persists after checking the above, please try tapping Resend verification code to send the email again.

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Changing your email address and password

Changing your email address toggle
To change your email address: 
1. Tap More > Settings > Account.
2. Tap Email > Change your email.
3. Enter a new email address, then tap OK.
4. Enter the verification code or tap the URL in the email that was sent to you.
5. Tap Register.

Note:
- If you cannot register your email address, make sure you did not enter any empty spaces.
- If your device is locked with a password or pattern lock, you will be asked to unlock it when you change your email address.

For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.

 

If you are not receiving the email address verification email, see here.

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How can I check or change my password? toggle
There's no way to check your password on LINE. If you forgot your password, you can change it by following the steps below. 
Note: We recommend writing down your new password so you don't forget it.  

To change your password:
1. Tap More > Settings > Account.
2. Tap Password.
3. Enter your new password two times, then tap OK.
Note: If your device is locked with a password or pattern lock, you'll be asked to unlock it when you change your password.

For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.

If you're viewing this article on your smartphone, tap here to move to the Account screen.


If you want to transfer your LINE account but can't access your old device, see the following Help article:

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I'm not receiving the password reset email toggle
If you didn't receive the password reset email, please check the following:

• Have you repeatedly tried requesting a password reset email within a short period of time? If so, please wait 24 hours before trying again.
• Was your registered email address entered correctly?
• Did you enter a different email address than the one you registered?
• Was the email sent to your spam, junk, or other folders?
• Do you have spam filters in place? If so, please try disabling them.
E.g. Block emails that contain URLs; Block emails sent from computers
• Do you have settings in place to only receive emails from certain domains? If so, please add "line.me" to your list of accepted domains.

If you forget your password, but are able to access the account, you can apply to cancel your registered email address. Please tap the link below from within the LINE app of the relevant account.

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Apply to cancel registered email address toggle
You can change your registered email address and password yourself from LINE versions 6.9.0 and later.


If you're using a version of LINE earlier than 6.9.0, you'll have to apply to cancel your email address.

To cancel your registered email address:
We will cancel the email address and password registered to your account. Please note that we will only cancel your email address and password. Things such as your friends, chat history, and purchase history will not be deleted.

To register an email address and password after your previous one is canceled:
You will have to register a new email address and password yourself after we cancel your email address.


If you are unable to access the relevant LINE account, you will not be able to register an email address or password after we cancel your previous email address. In this case, you will not be able to transfer your LINE account using an email address and password. If you have plans to change your device, please keep this in mind.

Note: You can only register an email address or password from the smartphone version of LINE. You cannot register an email address from the PC version.

To apply to remove your registered email address:
Be sure that the owner of the LINE account in question contacts us with the following steps from the account with the registered email address they want to cancel. If you are unable to access the relevant LINE account, you will not be able to apply to cancel your registered email address.

1. Start LINE and tap More > Settings > Help.
2. Tap Check/change registered information > Email address & password.
3. Tap I can't use my registered email address and I forgot my password under "Check your email address and password."
4. Tap Apply to cancel registered email address.
5. Answer the questions and tap SEND.

We will require some time to confirm all details to cancel your email address. Once the cancellation has been completed, we will contact you at the email address indicated in the Reply Email field on your contact form.

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Phone number/Facebook

Linking with Facebook

Linking a Facebook account to your LINE account toggle

To link your Facebook account to your LINE account, please follow the steps below:

 

1. Go to More > Settings > Account.

2. Tap Link next to Facebook.

You can also open this menu by tapping this link from your smartphone.

 

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Changing your phone number

Changing your registered phone number toggle
You can only change your registered phone number on the following versions of LINE:

• LINE for Android version 6.0.0 or later
• LINE for iOS version 6.2.0 or later

If you're using a version of LINE earlier than those listed above, please update to the latest version here.

To change your registered phone number:
1. From the Friends or More tab, tap Settings > Account.
2. Tap your phone number or the Change button next to it.
3. Follow the onscreen prompts and enter the phone number you want to register.
4. Enter the verification code you receive via text message.
5. Tap New number or New device.
Note: Depending on your device, steps 4 and 5 may not appear.

If you are viewing this Help article from a smartphone, you can also access your Account settings here.

Important: With LINE you cannot create more than one account using the same phone number. If the phone number you enter is already registered to another account, that account will become inaccessible.

Related Help article:

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LINE ID

Setting a LINE ID toggle

To set an ID, please refer to the following steps:

 

1. Go to More > Settings. 

You can also open this menu by tapping this link from your smartphone.

2. Tap Profile > User ID.

3. Enter the ID you want to use and tap Check.

4. Tap Save if you see the message "This ID can be used."

 

 

 Note: 

- LINE IDs cannot be changed or deleted once set. If you see the message "This ID is already in use," please try a different one. 

- Publicizing LINE IDs on the internet for the purpose of meeting a person for sexual encounters is prohibited by our Terms and Conditions of Use.

 

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Can I change my LINE ID? toggle
LINE IDs cannot be changed once set. If you wish to do so, you will need to delete your account and create a new one.

Note: By deleting your account, all of your purchased stickers and Coins, phone number registered to LINE, friends and groups list, chat history, and registrations with integrated apps (such as LINE Game titles and LINE PLAY) will be deleted.

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Checking your LINE ID toggle

To check your LINE ID, please see the following steps:


1. Go to More > tap the profile icon.
2. Your ID will be displayed in the User ID field.

You can also open this menu by tapping this link from your smartphone.


 

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Hiding your LINE ID from search results toggle

To hide your LINE ID from searches, please see the following steps:

 

1. Go to More > tap the profile icon.

2. Turn off Allow Others to Add by ID.

 

You can also open this menu by tapping this link from your smartphone.

 

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I can't set the LINE ID I want to use toggle
If you see the message "This ID is already in use" when trying to set your ID, or if another user shows up when you search the ID you want to use in Add Friends, it means that another user has already taken that ID.

As LINE does not allow duplicates of the same ID, please try setting a different one.

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What characters can be used for LINE ID? toggle

For LINE ID you can use half-width alphanumeric characters as well as these 3 symbols . - _. Please note you cannot use half-width upper case letters.

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Difference between accounts and IDs toggle

A LINE account is defined as the phone number, name, photo, ID, and other information used on LINE. By deleting your account, all of the aforementioned information will be deleted.
 

An ID is a key used to identify LINE users. This is not configured by default when you first start using the service. You can configure one by going to More > Settings > Profile.
 

Important: LINE IDs cannot be changed once configured.
 

With a LINE ID, users who do not know your phone number can easily find and add you as a friend if you exchange IDs with them. If you do not want other users to find you using your ID, you can turn off Allow Others to Add by ID under Profile in the Settings menu.
 

Note: Publicizing LINE IDs on the internet for the purpose of meeting a person for sexual encounters is prohibited by our Terms and Conditions of Use.

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Status Message

About the status message toggle
The status message is a space for users to share their thoughts and feelings on LINE. You can let others know how you're doing, or check your friends' status messages from your friend list.

To set your status message:
1. Tap Settings > Profile.
2. Tap Status message.
3. Enter a message, then tap Save.

Tap here to go to the Status message settings on your smartphone.

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Delete account

My friends are seeing duplicates of my account toggle
If you create a new LINE account on a new device without deleting the account on your previous device, you will end up having two accounts.

Your old account cannot be deleted if you are unable to use your previous device anymore. Please ask your friends to block your old account in this case.

Please see the following article for help with blocking friends:

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Deleting your account toggle
To delete your LINE account, please follow the steps below.

Note: Uninstalling or deleting the LINE app will not delete your account.

Important:
1. Your phone number registered to LINE, friends and groups list, chat history, registrations with integrated apps (such as LINE Game titles and LINE PLAY), and all of your purchased stickers and Coins will be deleted.
2. If you have an email address registered to your account, you will no longer be able to log in to the PC version of LINE with it.
3. Even if you reinstall LINE after deleting your account, you will not be able to carry over the account because your data cannot be restored.
4. If you have a LINE Pay account, you will need to delete it before deleting your LINE account. Please see this article regarding how to do so.

To delete your LINE account, please refer to the following steps:

Android users
1. Go to More > Settings > Account.
2. Tap Delete My Account at the bottom of the page.

You can also open the Settings menu by tapping this link from your smartphone.



Windows Phone and BlackBerry users
1. Go to Settings > Profile.
2. Tap Delete account at the bottom of the page.

Firefox Phone users
1. Go to Settings > Profile.
2. Tap Delete Account at the bottom of the page.

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I can't delete my account toggle
If you cannot delete your account for any reason (e.g. unable to log in), you can delete it by using the specifications built-in to LINE.

Please note deleting your account will delete all data such as your purchased items, friends and groups list, chat history and registrations with other integrated apps (such as LINE Games and LINE PLAY). This data cannot be recovered.

If you can use the phone number or Facebook account registered to the LINE account you wish to delete, you can automatically delete the account by:
- Creating a new LINE account using your phone number or Facebook account.
- Registering your phone number or Facebook account to an existing LINE account.

If you have both your phone number and Facebook account registered to the LINE account you wish to delete, you will need to register both details to the other LINE account.
If you no longer wish to use LINE after you have completed the above steps, please see here for steps on how to delete your account.

If you can no longer use the phone number or Facebook account registered to the LINE account you wish to delete, you can delete the account yourself if you fulfill the following requirements:

1. You are in possession of the device which was used for the LINE account you wish to delete.
2. You have not uninstalled LINE from this device.
3. You have not created a new LINE account on this device.
4. You can connect to the internet on this device (You can connect via Wi-Fi if you are not connected on a mobile network).

Start LINE while connected to the internet, then see here for steps on how to delete your account.

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Can I restore a deleted account? toggle
A deleted LINE account cannot be restored. By deleting your account, all of your purchased stickers and Coins, phone number registered to LINE, friends and groups list, chat history, and registrations with integrated apps (such as LINE Game titles and LINE PLAY) will be deleted. 

IDs will become available for use again once the accounts they are registered to have been deleted.

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Why wasn't my account deleted when I deleted the app? toggle

Deleting the LINE app will not delete your account.


To delete your LINE account, please verify the same phone number on the same device you were using the account on or carry over the account by selecting Log in, then delete it manually.

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