LINE

Help

Checking/changing registered information

search delete

Email address & password

Registering an email address and password

Registering an email address toggle
Registering an email address to your LINE account makes it possible for you to reset your password in the case that you forget it. 

To register an email address: 
1. From the main menu, tap the Friends or More tab > Settings > Account > Email address.
2. Enter an email address, then tap OK.
3. Enter the verification code or tap the URL in the email that was sent to you.
4. Tap Register.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

Was this page helpful?

Yes No

I can't receive the verification email when registering my email address toggle
If you're not receiving the email with the verification code when registering your email address, it may be that:

• Your email address was not entered correctly.
• The email was sent to your spam, junk, or other folders.
• You have spam filters in place.
Note: In this case, please try again after temporarily disabling them.
E.g. This includes filters for blocking emails that contain URLs, blocking emails from PCs, etc.
• You have settings in place to only receive emails from certain domains.
Note: If you have domain filters in place on your email client, make sure that you allow emails from the domain "line.me".

If the issue persists after checking the above, please try tapping Resend verification code to send the email again.

Was this page helpful?

Yes No

Creating a password toggle
To create a password for your LINE account: 
1. Go to the Friends or More tab and tap Settings.
2. Tap Account.
3. Tap Password.
4. Enter a password.
Note: We recommend using a unique password that you don't use with any other websites or services.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

Was this page helpful?

Yes No

Checking/changing your email address and password

Checking your registered email address toggle
You can check your registered email address from the app by following the steps below:

1. Tap More > Settings > Account.
2. Tap Email.
3. Your email address will appear above Change your email.

If you are viewing this article on your smartphone, tap here to move to the Account settings screen.

If you haven’t registered an email address, see here.
If you wish to change your email address, see here.

Was this page helpful?

Yes No

Checking/changing your password toggle
There's no way to check your password on LINE. If you forgot your password, you can change it by following the steps below. 
Note: We recommend writing down your new password so you don't forget it.  

To change your password:
1. Tap More > Settings > Account.
2. Tap Password.
3. Enter your new password two times, then tap OK.
Note: If your device is locked with a password or pattern lock, you'll be asked to unlock it when you change your password.

If you're viewing this article on your smartphone, tap here to move to the Account screen.

If you want to transfer your LINE account but can't access your old device, see the following Help article:

Was this page helpful?

Yes No

Changing your email address toggle
From LINE version 6.9.0 or later, you can change your registered email address by following the steps below.
Note: If you're using a version earlier than 6.9.0, update the app to the latest version here.

1. From the Friends or More tab, tap Settings > Account.
2. Tap Email address > Change your email.
3. Enter a new email address, then tap OK.
4. Enter the verification code or tap the URL in the email that was sent to you.
5. Tap Register.

Note:
- If you are unable to register your email address, make sure you didn't enter any extra spaces.
- If your device is locked with a password or pattern lock, you will be asked to unlock it when you change your email address.

For help with not receiving the email address verification email, see here.

Was this page helpful?

Yes No

I'm not receiving the password reset email toggle
If you didn't receive the password reset email, please check the following:

• Have you repeatedly tried requesting a password reset email within a short period of time? If so, please wait 24 hours before trying again.
• Was your registered email address entered correctly?
• Did you enter a different email address than the one you registered?
• Was the email sent to your spam, junk, or other folders?
• Do you have spam filters in place? If so, please try disabling them.
E.g. Block emails that contain URLs; Block emails sent from computers
• Do you have settings in place to only receive emails from certain domains? If so, please add "line.me" to your list of accepted domains.

If you forget your password, but are able to access the account, you can apply to cancel your registered email address. Please tap the link below from within the LINE app of the relevant account.

Was this page helpful?

Yes No

More Close

Phone number/Facebook

Linking with Facebook

Linking a Facebook account to your LINE account toggle

To link your Facebook account to your LINE account, please follow the steps below:

 

1. Go to More > Settings > Account.

2. Tap Link next to Facebook.

You can also open this menu by tapping this link from your smartphone.

Was this page helpful?

Yes No

Changing your phone number

Changing your phone number toggle
To change your phone number registered to LINE: 
1. From the Friends or More tab, tap Settings > Account.
2. Tap Change next to "Phone number."
3. Tap Change phone number.
4. Enter your phone number and tap Next > OK.
5. Enter the verification code you received via text message and tap Next.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

Note:
- The same phone number cannot be used to create multiple LINE accounts.
- Please be aware that registering a phone number that was already registered to another account may make the old account inaccessible.

Was this page helpful?

Yes No

LINE ID

Setting a LINE ID toggle

To set an ID, please refer to the following steps:

 

1. Go to More > Settings. 

You can also open this menu by tapping this link from your smartphone.

2. Tap Profile > User ID.

3. Enter the ID you want to use and tap Check.

4. Tap Save if you see the message "This ID can be used."

 

 

 Note: 

- LINE IDs cannot be changed or deleted once set. If you see the message "This ID is already in use," please try a different one. 

- Publicizing LINE IDs on the internet for the purpose of meeting a person for sexual encounters is prohibited by our Terms and Conditions of Use.

 

Was this page helpful?

Yes No

Can I change my LINE ID? toggle
LINE IDs cannot be changed once set. If you wish to do so, you will need to delete your account and create a new one.

Note: By deleting your account, all of your purchased stickers and Coins, phone number registered to LINE, friends and groups list, chat history, and registrations with integrated apps (such as LINE Game titles and LINE PLAY) will be deleted.

Was this page helpful?

Yes No

Can LINE be used without setting a LINE ID? toggle
LINE IDs are optional. You can use LINE without setting a LINE ID.

Was this page helpful?

Yes No

Checking your LINE ID toggle

To check your LINE ID, please see the following steps:


1. Go to More > tap the profile icon.
2. Your ID will be displayed in the User ID field.

You can also open this menu by tapping this link from your smartphone.


 

Was this page helpful?

Yes No

Hiding your LINE ID from search results toggle

To hide your LINE ID from searches, please see the following steps:

 

1. Go to More > tap the profile icon.

2. Turn off Allow Others to Add by ID.

 

You can also open this menu by tapping this link from your smartphone.

 

Was this page helpful?

Yes No

I can't set the LINE ID I want to use toggle
If you see the message "This ID is already in use" when trying to set your ID, or if another user shows up when you search the ID you want to use in Add Friends, it means that another user has already taken that ID.

As LINE does not allow duplicates of the same ID, please try setting a different one.

Was this page helpful?

Yes No

What characters can be used for LINE ID? toggle

For LINE ID you can use half-width alphanumeric characters as well as these 3 symbols . - _. Please note you cannot use half-width upper case letters.

Was this page helpful?

Yes No

Difference between accounts and IDs toggle

A LINE account is defined as the phone number, name, photo, ID, and other information used on LINE. By deleting your account, all of the aforementioned information will be deleted.
 

An ID is a key used to identify LINE users. This is not configured by default when you first start using the service. You can configure one by going to More > Settings > Profile.
 

Important: LINE IDs cannot be changed once configured.
 

With a LINE ID, users who do not know your phone number can easily find and add you as a friend if you exchange IDs with them. If you do not want other users to find you using your ID, you can turn off Allow Others to Add by ID under Profile in the Settings menu.
 

Note: Publicizing LINE IDs on the internet for the purpose of meeting a person for sexual encounters is prohibited by our Terms and Conditions of Use.

Was this page helpful?

Yes No

More Close

Status Message

About the status message toggle
The status message is a space for users to share their thoughts and feelings on LINE. You can let others know how you're doing, or check your friends' status messages from your friend list.

To set your status message:
1. Tap Settings > Profile.
2. Tap Status message.
3. Enter a message, then tap Save.

Tap here to go to the Status message settings on your smartphone.

Was this page helpful?

Yes No

Delete account

My friends are seeing duplicates of my account toggle
If you create a new LINE account on a new device without deleting the account on your previous device, you will end up having two accounts.

Your old account cannot be deleted if you are unable to use your previous device anymore. Please ask your friends to block your old account in this case.

Please see the following article for help with blocking friends:

Was this page helpful?

Yes No

Deleting your account toggle
First read the important notes below, then delete your LINE account by following the steps at the end of this article.

Important:
- Uninstalling or deleting the LINE app will not delete your account.
- When you delete your account, all related data will also be deleted, including your purchased stickers, Coins, registered phone number, friends, groups, chat history, and registration with other authorized apps (e.g. LINE games, LINE PLAY).
- If you registered your email address to LINE, you will no longer be able to use it to log in to LINE for PC.
- Even if you reinstall LINE, you will not be able to transfer your account, as data cannot be restored from a deleted account.
- If you have a LINE Pay account, you will need to delete it before deleting your LINE account. See this Help article for the steps to delete your LINE Pay account.

To delete your LINE account:
1. Tap the Home/Friends or More tab > Settings > Account.
2. Tap Delete account at the bottom of the screen > Next.
3. After reading and agreeing to the warnings, tap Delete account > Delete.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

Was this page helpful?

Yes No

I can't delete my account toggle
If you cannot delete your account for any reason (e.g. unable to log in), you can delete it by using the specifications built-in to LINE.

Please note deleting your account will delete all data such as your purchased items, friends and groups list, chat history and registrations with other integrated apps (such as LINE Games and LINE PLAY). This data cannot be recovered.

If you can use the phone number or Facebook account registered to the LINE account you wish to delete, you can automatically delete the account by:
- Creating a new LINE account using your phone number or Facebook account.
- Registering your phone number or Facebook account to an existing LINE account.

If you have both your phone number and Facebook account registered to the LINE account you wish to delete, you will need to register both details to the other LINE account.
If you no longer wish to use LINE after you have completed the above steps, please see here for steps on how to delete your account.

If you can no longer use the phone number or Facebook account registered to the LINE account you wish to delete, you can delete the account yourself if you fulfill the following requirements:

1. You are in possession of the device which was used for the LINE account you wish to delete.
2. You have not uninstalled LINE from this device.
3. You have not created a new LINE account on this device.
4. You can connect to the internet on this device (You can connect via Wi-Fi if you are not connected on a mobile network).

Start LINE while connected to the internet, then see here for steps on how to delete your account.

Was this page helpful?

Yes No

Can I restore a deleted account? toggle
A deleted LINE account cannot be restored. By deleting your account, all of your purchased stickers and Coins, phone number registered to LINE, friends and groups list, chat history, and registrations with integrated apps (such as LINE Game titles and LINE PLAY) will be deleted. 

IDs will become available for use again once the accounts they are registered to have been deleted.

Was this page helpful?

Yes No

Why wasn't my account deleted when I deleted the app? toggle

Your account will not be deleted just by uninstalling or deleting the LINE app.

 

To delete your LINE account, verify your phone number from the same device you've been using or transfer your current account to a new device, then delete the account.

 

Deleting your account

Was this page helpful?

Yes No

More Close
Help Center
TOP