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About LINE

Verification Codes

I am not getting an SMS with the verification number. toggle
The reasons below could explain why you are having problems receiving the verification number.

1. There may be a mistake with the phone number. Please double-check your phone number.
2. You may experience a delayed receipt of an SMS depending upon the mobile operator.

Automated Call Verification by telephone is only available in Japan.

If you are still experiencing difficulties, please tell us the following information and contact us via the Problem Report Form

1. The information you will register to LINE (country of residence, country code and phone number).
2. Your current network carrier (Softbank, docomo, au etc.)
3. Please tell us about the problem in as much detail as possible.
(e.g., I am not getting the verification SMS)

Thank you!

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Why do errors keep occurring even after typing in the verification number? toggle
We would like to help you get started.

If an error message appears during the verification process, please try restarting the app (and the device, if necessary). Please note that if you stay on the verification screen for too long, you may be shown an error message.

Please see the below information on how to register as a new user. Steps may vary slightly according to the device you are using.

1. Start LINE.
2. Tap New Users. If you wish to carry over your previous LINE account instead, please select LINE User Login.
3. Enter your country and phone number, then tap Next.
4. Read our terms and privacy policy. If you agree, tap Agree with Terms and Verify.
5. Tap OK to send yourself the verification SMS.
6. Enter the verification code received via SMS and tap Next. On some devices, the verification code received will be entered automatically. If the verification SMS does not arrive, tap Resend Verification Code.
7. Select whether or not to use your contacts list to enable your friends who are already using LINE to be automatically added to your Friends list. Please read the instructions and select the appropriate options for Auto Add Friends & Allow Others to Add, then tap OK at the bottom.
8. Enter your display name and a profile photo if you wish to do so, then tap Register.
9. If you want to register your email to LINE, please enter your email address and a password and select Register Now! If you do not want to register one, select Register Later.

Please note that as mentioned in step 6, some Android devices automatically enter the verification code. If you are using LINE without any problems then please rest assured that verification has been completed successfully.

How to register as a new user with your Facebook account:
1. Start LINE
2. Tap New Users
3. Tap Login with Facebook
4. Log in to your Facebook account
5. Check the terms and conditions of the app and tap Login
6. Check the terms and privacy policy and tap Agree to Terms
7. Tap Register
8. Select whether or not to use your contacts list to enable your friends who are already using LINE to be automatically added to your Friends list to complete registration. If you register your phone number to LINE, you can choose to cancel your Facebook registration if you wish to do so.

If you are still experiencing difficulties, even after following the above please answer the following questions and contact us via our Problem Report Form.

Questions
1. What is the phone number you want to register and your country of residence?
E.g., Country/Country code: Japan/81, Phone number: 09012345678
2. Which mobile network carrier are you using?
3. At which step of the verification process above do you experience the problem? Please tell us more details including any error messages.
4. Have you tried restarting LINE and your device?

We look forward to hearing from you soon.

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What should I do if I cannot receive SMS messages? toggle
If you cannot receive SMS messages, we are sorry to say that you will not be able to register to LINE.

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Why do errors keep occurring after typing in the verification number? toggle
If an error message appears during the verification process, please try restarting the app and the device, if necessary. Please note that if you stay on the verification screen for too long, you may be shown an error message.

Please see the below information on how to register as a new user. Steps may vary slightly according to the device you are using.
If you don't know the PIN code after selecting LINE User Login, please see the following Help guides:
For Windows Phone users see this article
For Blackberry users see this article

1. Start LINE.
2. Tap New Users. If you wish to carry over your previous LINE account instead, please select LINE User Login.
3. Enter your country and phone number, then tap Next.
4. Read our terms and privacy policy. If you agree, tap Agree with Terms and Verify.
5. Tap OK to send yourself the verification SMS.
6. Enter the verification code received via SMS and tap Next. On some devices, the verification code received will be entered automatically.
7. Select whether or not to use your contacts list to enable your friends who are already using LINE to be automatically added to your Friends list. Please read the instructions and select the appropriate options for Auto Add Friends & Allow Others to Add, then tap OK at the bottom.
8. Enter your display name and a profile photo if you wish to do so, then tap Register.
9. If you want to register your email to LINE, please enter your email address and a password and select Register Now. If you do not want to register one, select Register Later.

If you are still experiencing difficulties, even after following the above please answer the following questions and contact us via our Problem Report Form.

Questions
1. What is the phone number you want to register and your country of residence?
E.g., Country/Country code: Japan/81, Phone number: 09012345678
2. Which mobile network carrier are you using?
3. At which step of the verification process above do you experience the problem? Please tell us more details including any error messages.
4. Have you tried restarting LINE and your device?

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US Short Code Terms of Service for 65082 toggle

LINE OTP Service 

 

When you opt-in to the service, we will send you an SMS message to confirm your signup.

You can cancel the SMS service at any time. Just text "STOP" to 65082. After this, you will no longer receive SMS messages from us. Message and data rates may apply. For help or information on this program send "HELP" to 65082.

For additional assistance, contact customer service at https://contact.line.me/

We are able to deliver messages to the following mobile phone carriers:
AT&T®, Boost®, Cellcom®, Cellular South®, Cincinnati Bell®, Cricket®, Get Lisa, Interop, Metro PCS®, nTelos®, Sprint®, T-Mobile®, U.S. Cellular®, Verizon Wireless®, and Virgin®. 

 

T-Mobile is not liable for delayed or undelivered messages

If you have any questions regarding privacy, please read our privacy policy: https://terms.line.me/line_rules

Our Terms and Conditions of Use can be viewed in their entirety at https://terms.line.me/line_terms 

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Carrying Over

What does it mean to carry over a LINE account? toggle
If you have registered an email address, when you change or reformat your device, you can carry over and continue using the account you have been using.

Please note that you cannot carry over your device by linking your Facebook account on Windows Phone, Blackberry, Nokia and Firefox OS smartphones.

Account carry over Help articles:

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What data can be transferred via account carry over? toggle
Please refer to the lists below for data that can and cannot transferred via account carry over.

Can be transferred
- Friends list (including groups)
- Profile settings (profile photo, name, Status Message, ID)
- Timeline
- Right to use LINE stickers (including gifted stickers)

Cannot be transferred
- Chat history
- Data from inegrated apps (LINE GAME, LINE PLAY etc.)

Please note integrated apps cannot be used on Windows Phone, Blackberry, Nokia and Firefox OS smartphones.

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How do I carry over my account with an email address? toggle
Please register an email address on your device before carying over your account.

- Windows Phone, Firefox OS registration steps.
- Blackberry, Nokia registration steps.

To carry over your account:
1. Start LINE and tap LINE User Login.
2. Enter the email address and password you registered on your previous device and tap Login or Load.
3. Enter the verification code.

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Security

Why does LINE utilize the contact information on my Smartphone? toggle
When users carry out the procedures listed below, LINE will access the information required in the users’ contacts list/address book to make it easy for users to find their close friends: (Only the telephone numbers and mobile email addresses in your contact information will be transferred to our servers. All information will be encrypted.)

1. At the registration screen, when users select OK at the “Your Address Book will be sent to LINE’s server” dialogue.
2. When the Auto Add Friends function is switched ON in Settings or when users push the circular icon next to the Last Auto Add dialogue, and then select OK at the “Your Address Book will be sent to LINE’s server” dialogue.

LINE will add mutual contacts to your Friends list automatically. If only one of you has the other as a contact, the one who has the contact information will be added to the other's Friend Recommendations list, while the recommended person will be added to the other's Friends list.

Your own phone number, and other information obtained from your contacts list/address book (phone numbers and email addresses) will not be disclosed and will be protected as follows:

1. Your contact information will be used only if you agree to the terms & conditions of LINE when signing up. The terms and conditions describe when and how LINE will use your personal information.
2. If you agree to allow LINE to find your friends, the telephone numbers and mobile email addresses in your contacts list/address book will be sent to our servers.
At this time, the required contact information will be encrypted and securely transferred to our server.
3. We use encrypted text when comparing your information with existing user information.

Please visit the following web page for more detailed information on our privacy policy:

http://line.naver.jp/line_rules/en/

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Can a third party 'peek' what I type in the chat? toggle
No, users who are not in your chat cannot see what you type. LINE is secure.

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Someone is impersonating me on LINE. toggle
If users select to send their phonebook data to LINE’s servers upon registering to LINE, phone numbers in their phone books will be used to search for their friends who are LINE users.
If we find those users, they will appear in the user's [Friends] list under the names registered in the user's phonebook.

Therefore if you have stopped using your number and someone else obtains it, a third party may be registered on your friends' [Friends] list under your name.

Please ensure that your friends do not have you registered under multiple phone numbers/mobile email addresses within their phonebook, and also check that they have not saved you under any details which are out of date such as previous phone numbers.

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Why did I receive a login notification that I don't recognize? toggle

If you received a message saying that you have logged in to a smartphone, please see this article.

 

If you log in to LINE using the PC or Windows 8 version, you will receive a login notification on your smartphone. If you do not recognize the login notification, we recommend taking the following measures to protect your account’s security.

 

1. Disable logins from other devices

By turning the “Allow Login” setting to OFF using the smartphone version of LINE, you can disable logins from PC or Windows 8 versions.

In addition, your account will be logged off from all other devices as soon as this setting is set to OFF.

 

Steps:

a. Go to More > Settings > Accounts.

b. Set Allow Login to OFF.

 

Please Note: These links only work on smartphones.

 

2. Change your password.

 

Please refer to the help guide here for a detailed explanation of how to change your password.

 

If you are using an iOS, Android, Windows Phone, or Firefox OS device, please see this article.

 

If you are using a BlackBerry or Nokia, please see this article.

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I received a chat message saying I logged in to a smartphone. toggle
If you received a message saying that you have logged into the PC or Windows 8 version of LINE or LINE STORE, please see this article.

If you log in using your email address, you will receive a chat message on LINE.

If you don't remember logging in, there is a possibility that a third party has logged in using your email address and password. If you received the chat message even when you haven't logged in, please confirm the below:

If you can use your LINE account
There is a possibility a third party has logged into your account using another smartphone. Please change your password immediately.
For instructions on how to change your password, please see the following Help articles:

For iOS, Android, WindowsPhone, and Firefox OS see this article

For Blackberry and Nokia see this article

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Service

Does it cost money to use LINE? toggle
The standard features of LINE can be used free of charge. Some items such as Coins and Stickers are chargeable.

However, you will need to pay for the data usage charged by your mobile phone company. You may be charged a data usage fee by your mobile phone company if you do not subscribe to an unlimited data plan, or if you exceed the data usage limit of your plan. We recommend subscribing to an unlimited data plan.

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Is LINE available overseas? toggle
LINE is available anywhere in the world, as long as you can connect to a 3G or Wi-Fi network. You can use the service for free over Wi-Fi, however, as with any other apps, you may be charged a data usage fee on the 3G network, depending on your network usage.

Please check with your phone company about roaming fees before using LINE overseas on your Smartphone.

Of course, LINE is free and will not even charge you for international calls!

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How do I use the PC version of LINE? toggle
To use the PC version of LINE you will need to register an email to your LINE account on your smartphone or tablet using the steps below. You cannot register as a new user from PC version.

1. Register your email address on your smartphone following these instructions.

2. Download LINE on your PC from the following webpage.
http://line.me/en/download

3. Log in to the PC version of LINE using the email address and password registered in step 1.

A list of OSes supported by LINE is available here.

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Recommended system specifications for LINE toggle
We recommend the following system specifications for using LINE:

• iOS devices 
Devices running iOS 8.0 or later
Note: Devices running a version of iOS earlier than 8.0 can use LINE up to version 6.7.0.

• Android devices  
Devices running Android OS 4.0.3 or later
Note: Devices running a version of Android OS earlier than 2.3.0 can use LINE up to version 4.5.4. Devices running a version of Android OS earlier than 4.0.3 can use LINE up to version 5.1.4.

• Windows Phone
OS 7.5 or later

• Blackberry
OS 5, 6, 7
Note: OS 10 is not supported.

• Nokia
Asha (Excepting some device models)

• Firefox
OS 1.1 or later

• Tizen
OS 2.4 or later

• Feature phone (non-smartphone mobile phones)
DoCoMo, Softbank, au
Note: Only available for use in Japan.

PC
• Windows
Windows Vista 7, 8, 8.1, 10 (32/64 bit)  
Note: Windows XP can be used, although it is not a recommended OS.

• Mac
10.7 Lion - 10.11 El Capitan
Note:
- If you are using 10.8 Mountain Lion, please go to Settings > Security & Privacy, then select Anywhere under Allow applications downloaded.
- The Video Call and video playing features cannot be used with 10.6 Snow Leopard.

• Windows 8
Windows 8.0, 8.1 (x86, x64, ARM)
Note: You cannot create a new account with Windows 8.0 or 8.1.

• Windows 10
Windows 10

• Chrome
Chrome browser version 42 or later

Recommended OSes
- Windows: Vista or later (32/64 bit)
- Mac: 10.7 Lion or later
- Chrome OS
Note: Windows XP and Chromium OS can be used, but they are not recommended OSes.

Devices
• iPad
iPad 2 or later (iOS 7 or later)

• Apple Watch
Watch OS 1.0 or later
Note:
- You cannot create a new account on Apple Watch.
- Please check to make sure the iPhone you are using for pairing is updated to iOS 9 or later.

• Android Wear
Android OS 4.3 or later
Note: You cannot create a new account on Android Wear devices.

The following devices are not supported:
- iPod touch
- WALKMAN
- SmartTV BOX
- Fire OS for Kindle, etc.
- PHS devices
- Simulators/ emulators (virtual environments)

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What are the restrictions in Firefox OS 1.0? toggle
Some devices running on Firefox OS 1.0 do not support the following features:

1. Background mode
A mode that enables the LINE app to function when it is not in the foreground.

2. Push notifications.
A service that enables LINE to notify you of new messages when the LINE app is in background mode.

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Why is LINE not running in the background? toggle
LINE may terminate when running in background mode if the device is low on memory. 

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