If your phone is lost or stolen, please do the following. Please note that to do steps 2 and 3, you will need a mobile device on which you can install LINE.
1. Contact your mobile service carrier.
Inform your mobile service carrier of your situation and have them suspend your phone number or remotely lock your phone.
2. Carry over your LINE account.
LINE allows you to remotely retrieve the LINE account on your lost or stolen phone.
To do so, you will have to carry over the account. Please see the following article on how to do so.https://help.line.me/line/ios/categoryId/50000439/
The LINE app for smartphones does not allow the same account to be accessed by multiple devices. Therefore, if you install LINE on another device and log in to it using the information of the account on your lost phone, the account will become unavailable on your lost phone automatically.
3. Verify again using the same phone number.
If you cannot carry over your account using step 2, you can remotely disable your LINE account by verifying a new account using the same phone number used on the lost or stolen device. If you are verified using Facebook instead of a phone number, please use step 2 instead.
For more details on creating a new account using phone number verification (and disabling the account on your lost or stolen device), please see the following article.https://help.line.me/line/ios/?contentId=20001192IMPORTANT
By deleting your account, all data associated with it, such as your purchased items, LINE Coins, phone number registered to LINE, friends and groups list, chat history, and registration with integrated apps (such as LINE GAME and LINE PLAY), will be deleted and cannot be restored.
4. Disable the account forcefully.
Accounts verified using phone numbers can be disabled forcefully. If you want us to do so, please inquire with us so we can provide you with a list of the documents required.
Thank you for your feedback.
Was this page helpful?