LINE

Help

Chats, Calls, and Notifications

Chats

FAQ

Chat history disappeared toggle
Your chat history is saved in the app on your device. For this reason, you cannot carry over or restore your chat history in the following cases.

- If you deleted your chat history
- If you uninstalled then reinstalled your LINE app (including restoring the app from backup)
- If you changed to a new device

If you wish to back up your chat history, please refer to the following article.

Backing Up and Restoring Chats

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Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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App crashes toggle
If the app crashes when sending messages, there may not be enough memory on your device. Please try the following steps.

1. Close all running apps
2. Restart LINE
3. Restart your device

If the app crashes only in specific chats, deleting the chat history for those chats may help. Please back up your chat history according to the steps in the article below.

Backing Up and Restoring Chats

If the app crashes every time you open a specific chat, the only way to solve the issue is to delete the chat history. Please back up chats with lots of messages regularly.

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I see a chat message saying “Start chatting with your new friend now!” toggle
We have added a new feature from LINE ver. 5.2.0 that automatically creates a chat room with recently added friends. The first time you open the newly created chat room, you will be asked to send your friend a sticker.

This message may also appear at the top of the chat list when you or your friend switch “Allow Others to Add” ON.
If this message appears from a friend you have not chatted with recently, it is possible your friend has switched “Allow Others to Add” ON.
Please be assured that your account has not been stolen if you see this message.


If you do not want to send a sticker to say hello, simply tap the x button on the top right of the screen.

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Editing and deleting Notes toggle
To edit or delete a post, please follow the steps below.

To edit/delete Notes:  
1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select either Edit or Delete


Note: You can only edit or delete your own posts.

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Deleting an album toggle
To delete an album: 

1. Select the one you want to delete.
 2. Tap the options icon at the top right of the screen.
3. Tap Delete album > OK.

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Possibility of messages being viewed by third parties toggle
As messages sent in chats are covered by the law governing privacy of communications, no LINE employee or third party, besides the chat participants themselves, will be able to view them. LINE treats the chat history and other information of its users as important personal information, and handles them with the maximum level of security possible.

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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Problems with group chats toggle
To create a group, invite members to it, or leave, please see here. For information about group notes and albums, please see this article.

If you are having other problems with group chats, please try the following steps.

1. Update your LINE app using the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the chat list, then open the chat again.

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How to automatically play GIFs in chats toggle
To set GIFs to auto-play: 

1. Go to More > Settings > Photos & videos.
2. Tap Auto-play GIFs.

Note: If your device does not have sufficient space or it's a high resolution GIF, it may not play automatically.

If the GIF is not moving, tap the play icon in the center of the image.

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Chat History

Backing up and restoring chats (iOS) toggle
From LINE version 6.4.0, you can save your chat history by backing it up on iCloud.
Note: In order to use this feature, your device must be running iOS version 8.1 or later.

Check out this video for the steps to back up your chat history.
Note: If the video doesn't play, try opening the link with a different browser.

After updating to the latest version of LINE, sign in to your iCloud account and do the following. 
Note:
- If you want to back up and restore the app from iTunes, please do so at your own risk.
- Some photos and stickers in chats will not be restored, as cache data is not be backed up. If there are any important photos you don’t want to lose, please consider saving them to Albums or Keep on LINE beforehand. 

To manually back up your history on iCloud:
1. Go to More > Settings > Chats.
2. Tap Chat history backup > Back up now.


You can restore your chat history to a new phone from an iCloud backup. Sign in to your iCloud account on your new device and do the following.

To restore your history from iCloud:
1. Start LINE on the new device.
2. Tap Log in and transfer your account.
3. If the screen to restore your chat history appears, tap Restore chat history from backup.

You can also save your chat history as a text file.
Note:
- You cannot save stickers, photos, videos, or voice messages.
- The history for each chat room will be saved; however, it cannot be restored on LINE.
- You can view the saved file on apps that can read text files.

To save your history as a text file:
1. Tap Chats and select the chat room you wish to save.
2. Tap the V icon on the top right > Settings.
3. Tap Export chat history and choose an option to send the file.

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Searching messages inside a chat room toggle
You can now search for messages in a chat room from LINE version 7.6.0.

To search through messages in a chat room:
1. Tap the V icon at the top right > Search.
2. Enter what you want to search for in the Messages field.


You can also search through messages for a specific date by tapping the calendar icon at the top right of the keyboard.


If you want to search through messages in all of your chat rooms, please see this Help article.

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Searching through messages in every chat room toggle
You can search your chats using the search box on the Chats tab.

1. Pull the list of chats down or tap the search icon at the top right.
2. Enter the keywords you wish to search for in the “Search for Chats and Messages” box.

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Letter Sealing

What is Letter Sealing? toggle
Letter Sealing is a feature that provides End-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

Letter Sealing applies to messages sent in a chat room, location information, and one-on-one free voice calls. We plan to apply Letter Sealing to other types of messages in the future.

If you use the PC version of LINE after turning on Letter Sealing, you will be required to verify you identity the first time you send a message.

To verify your identity, please refer to the following Help article:


To use Letter Sealing, please update LINE to version 5.3.0 or later via this link.

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How to set Letter Sealing toggle
Letter Sealing will be turned ON for the initial setup.

If you are using the iOS version of LINE and Letter Sealing is turned ON, you will not be able to preview messages.

We recommend keeping Letter Sealing turned ON at all times in order to protect your messages. However, if you would like to change the settings, please refer to the steps below. 

Please be sure to follow the steps on the smartphone version of LINE. If you are accessing this Help article from your smartphone, tap here to move to the settings screen.

1. Tap MoreSettings > Privacy.
2. Turn OFF Letter Sealing.

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The screen to verify my identity for Letter Sealing is not appearing toggle
When verifying your identity on the PC version of LINE, if the screen to enter the verification code for Letter Sealing does not appear on the smartphone version of LINE, please try the following:

1. Start the smartphone version of LINE.
2. Go to More > Settings > Privacy.
3. Turn Letter Sealing OFF, then turn it back ON again.

Afterwards, please refer to the following Help article and try verifying your identity once again.

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What are Letter Sealing key fingerprints? toggle
Letter Sealing uses unique, user-specific encryption keys which allow users to safely and securely send messages to one another.

LINE displays a short string, called a “key fingerprint” that uniquely identifies each user’s key.
Note: The actual keys are kept secret and will not appear on LINE.

You can use the key fingerprint to verify the identity of your friend and check that your chat is using end-to-end encryption.
Note: Use of key fingerprints is optional.

To compare key fingerprints, please see the following steps:

1. Open a chat with Letter Sealing turned ON.
2. Tap the V icon at the top-right of the screen > Settings > Encryption keys.
3. Compare the key fingerprints on both you and your friend's devices.

If the key fingerprints match, it means the chat is end-to-end encrypted.

To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

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Groups and multi-person chats

Creating groups toggle
You can create groups to chat together with multiple friends. Unlike multi-person chats, you can name groups and also use notes and albums. Members of a group can also add one another as friends or chat individually. 

Please follow the steps below to create a group:

1. Go to More > Add Friends > Create a Group.
2. Enter a name for the group, then select the friends you want to add.
3. Tap Save.
4. An invitation will be sent to the friends you added. When each friend selects Join, they will become a member of the group. 
Note: Until a friend joins, they will be shown under Pending Members.

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Deleting a group or group members toggle
A group is deleted automatically when all members leave. If there are multiple members in the group, you will need to remove all of them using the steps below before the group can be deleted.

1. Go to the Friends tab.
2. Tap the group you want to delete.
3. Tap the member icons, Posts, or Albums.
4. Tap Members.
5. Tap Edit, then Remove next to each member.



Once you are the only member left, tap “Leave this Group” to leave the group and delete it.

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Inviting new friends to a group toggle
1. Go to the group chat you want to invite new friends to.
2. Tap the icon.
3. Tap Invite.

Note: You can also use the Add button on the group's main page.

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Leaving a group toggle
Your notes, albums, and photos will not be deleted if you leave a group. If there is any data you wish to delete, please do so before leaving the group.

When a group member deletes their account or leaves the group, a message saying "(friend's display name) left the group." will appear.

To leave a group:
1. Tap the name of the group you wish to leave under the Friends tab.
2. Tap either Chat, Notes, or Albums.
3. Tap the Settings icon on the upper right of the screen.
4. Tap Leave > OK.



Once all of the members of a group leave, all data that was posted in it will be deleted. In this case, the data cannot be restored.

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What are multi-person chats? toggle
Multi-person chats are group-like chat rooms created by inviting friends to a 1-on-1 chat.

With normal groups, a user that was invited cannot participate in the group unless they select Join. However, with multi-person chat rooms, you can immediately start chatting with friends who were invited.

Multi-person chats easily allow you to communicate with a number of friends; however, features found in 1-on-1 and group chats (such as Notes and Albums) cannot be used.

If you'd like to share things like information and photos with friends in a multi-person chat room, we suggest making a group out of that multi-person chat.

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Can I change the title of a multi-person chat? toggle
We are sorry to say that you cannot change the title of a multi-person chat.

If you create a group out of a multi-person chat room, you can set any title you’d like as long as it’s within 20 characters.

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How can I create a group from a multi-person chat? toggle
To create a group from a multi-person chat room:

1. Tap Chats.
2. Open the relevant multi-person chat room.
3. Tap the V icon > Create group.
4. Set a name for the group, then tap Save.

Please note that messages exchanged in the multi-person chat will not be transferred to the group. To view those past messages, please check the multi-person chat room.

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Notes and Albums

What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

 

Your friends in the same chat room will also be unable to view the deleted album.

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Editing and deleting Notes toggle
To edit or delete a post, please follow the steps below.

To edit/delete Notes:  
1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select either Edit or Delete


Note: You can only edit or delete your own posts.

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Deleting an album toggle
To delete an album: 

1. Select the one you want to delete.
 2. Tap the options icon at the top right of the screen.
3. Tap Delete album > OK.

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Creating an album toggle
To create a new album, please follow the steps below.

Groups
1. Tap the name of the group you want to create the album in on your friends list.
2. Tap Album on the pop-up.
3. Tap the "+" icon at the bottom right or Create Album.



1-on-1 Chats
1. Open the chat with the friend you want to share the album with.
2. Tap the document icon at the top right.
3. Tap Albums.
4. Tap the "+" icon at the bottom right or Create Album.

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Uploading photos to albums toggle
To upload a photo to an album:

1. From a group or 1-on-1 chat, tap the option icon on the top right.
2. Tap Albums.
3. Select the album you want to add a photo to.
4. Tap the + button on the lower right of the screen.

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Renaming an album toggle
To rename an album:

1. Go to the Friends tab.
2. Tap the name of the friend or group with the album you want to rename.
3. For a 1-on-1 chat, tap Chat > V > Albums. For groups, tap Albums.
4. Select the album you want to rename.
5. Tap the options icon on the top right of the screen.
Note: If a name wasn't set, the date the album was created will appear.
6. Tap Rename album.
7. Enter a new album name and tap Save.

The same album name cannot be used more than once and must be between 1 to 20 characters in length.

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Saving and deleting photos from albums toggle
To save or delete a photo from an album:

1. Tap the V icon at the top right of a group or 1-on-1 chat.
2. Tap Albums.
3. Tap the album containing the photo you want to save or delete, then select the photo.
4. Tap the Save button to save the photo to your device, or tap the menu icon on the bottom left, and then tap Delete photo to delete it from the album.



Note: Any member of a group can save and delete photos. Additionally, photos cannot be restored once they are deleted. Please use discretion when deciding to delete photos.

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Max number of albums toggle
Max number of albums per chat: 100
Max number of photos per album: 1,000
Max number of photos per upload: 100

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Creating a post toggle
To create a post to share with your friends, please follow the steps below.

Groups
1. Tap the name of the group you want to create the post in on your friends list.
2. Tap Posts on the pop-up.
3. Tap the pencil icon at the bottom of the screen.



1-on-1 Chats
1. Open the chat with the friend you want to share the post with.
2. Tap the document icon at the top right.
3. Tap Post.
4. After entering your message, tap the check at the top right.



You can attach stickers, images, videos, URLs, and locations to posts.
- You can attach up to 20 stickers, images, or videos to each post.
- You can attach one URL and location respectively to each post.
- Sound and animated stickers cannot be attached along with normal stickers. Only one can be attached.

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Post and album notifications toggle
Notifications for posts and albums are sent to you as push notifications and to the bell menu on your Timeline. If you do not wish to receive notifications for posts and albums, please follow the steps below.

Groups
1. Go to the group you do not wish to receive post and album notifications from.
2. Tap the gear icon next to the Members tab.
3. Turn off Timeline Notification.



1-on-1 Chats
1. Open the chat you do not wish to receive post and album notifications from.
2. Tap the document icon at the top right.
3. Tap the gear icon next to the Albums tab.
4. Turn off Timeline Notification.

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How notes appear on Timeline toggle
Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Viewing posts added to a group before joining toggle
Newly added group members will be able to see all posts and albums added to the group before they joined, but not previous chat messages.

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Stickers and Sticons (emoji)

About stickers and emoji that appear when entering in letters toggle
The suggestion feature helps you find emoji and stickers that match the words you enter. This feature is currently available for English, Japanese, Spanish, Traditional Chinese, and other languages.We plan to add even more languages in the future.

Only the default free emoji and stickers and some paid stickers are supported. Support for more stickers will be added in the future.

To turn suggestions on or off, please follow the steps below:

1. Go to More > Settings > Chats.
2. Tap Display suggestions, then turn Display suggestions ON or OFF.

Go to Settings

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Hiding and deleting chats

Blocking LINE GAME messages toggle
To block messages from LINE GAME apps, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Authorized Apps.
2. Tap the game you wish to block messages from.
3. Turn off Receive Messages and/or Receive Notifications.

If you turn off Receive Messages, you will not receive messages but will continue to receive any gifts your friends send you.

If you turn off Receive Notifications, you will still receive LINE messages, but will not be notified when they arrive.

Settings

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Archiving chats toggle
To archive a chat, please follow the steps below.

1. Go to the Chats tab.
2. Tap the three dots at the top right, or Edit at the top left.
3. Select the chats you want to archive on the Edit Chat List, then tap Archive at the bottom right.



To view an archived chat again, please follow the steps below.

1-on-1 and Group Chats
1. Select the friend or group from the Friends tab.
2. Tap Chat on the pop-up.



If you cannot find the friend on your friends list because you have not added them, have deleted them, or they have deleted their account, you will not be able to view the chat again.

Multi-Person Chats
Ask one of your friends to send a message in the chat.

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Preventing messages from strangers toggle
To prevent messages from strangers, please refer to the measures below.

Block Messages from Non-Friends
1. Go to the More or "..." tab > Settings > Privacy.
2. Turn on Filter Messages.

Settings



Stop Others from Automatically Adding You
If you do not want to be displayed as a friend or friend recommendation on the accounts of people who have your phone number, please follow the steps below.

1. Go to the More or "..." tab > Settings > Friends.
2. Turn off "Allow Others to Add."

Settings



Stop Others from Adding You by ID
1. Go to the More or "..." tab > Settings > Privacy.
2. Turn off "Allow Others to Add by ID."

Allow Others to Add by ID Settings



If you receive messages from strangers on LINE, please block them using the steps below.

1. Tap the "V" button at the top right of the chat.
2. Tap Block.

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Keep

What is Keep? toggle
Keep is a personal storage service that allows you to upload chat room messages (text), photos, videos and voice messages directly to LINE's servers. It is a great feature that allows you to easily store your content and share them with your friends.

Store up to 1GB of data! However, please be aware that files over 50MB will only be saved for 30 days.

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How to view your saved files toggle
To view your files stored in Keep, go to your Friends list > tap your name > Keep.

You can also view your stored files by going to More > Settings > Profile, and then tap the Keep button beneath your phone number.

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How long can I save files? toggle
Keep has a storage capacity of 1GB with no limit on the storage period.
However, individual files over 50MB are limited to a 30 day storage period. On the list screen, these files will appear with a D-29 mark and the number will countdown daily.

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I can't save my photos toggle
If you are unable to upload photos, please see the following:

1. You may be over Keep's storage limit
Keep has a total storage limit of 1GB. If you have reached the 1GB limit, you will not be able to save any more files. Please try freeing up some space before adding more files.

2. The file size is too large
You cannot save photos over a certain size and resolution.
The following file sizes can be uploaded:
 - 1 file up to 20MB
 - Resolution up to 10,000x10,000 pixels

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I haven't reached my storage limit but still can't save files toggle
You may not be able to upload to Keep if you don't have enough storage space on your device. Please free up space on your device.

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I can't find my saved file toggle
Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle
The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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What are tags? toggle
Adding tags to saved files makes classifying and searching for them more convenient. Up to 10 tags can be added to one file. 

You can tag files by following the steps below:

1. Tap the file you want to tag.
2. Tap the menu icon at the top-right corner > tap Add Tags.
3. Enter a tag name > tap SAVE.

If you want to tag multiple files, please follow these steps:

1. Tap the menu icon at the top-right corner > tap Add Tags.
2. Select the files you wish to tag > tap Add Tags.
3. Enter a tag name > tap SAVE.

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Sharing a file by linking it toggle
You can create a link and share files stored in Keep by following the steps below:

1. Tap the file you want to share.
2. Tap the share icon at the lower-right corner > Copy Link.
3. Send the copied link.

Please be aware that anyone you share a link with will be able to view the file's content. 

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How to stop sharing a file toggle
You can stop sharing a file by following the steps below:

1. Tap the relevant file.
2. Tap the share icon at the lower-right corner > Delete Link > Delete.

After deleting a link, no one will be able to view the file, even if they try to access the link you previously created.

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Issues accessing a link toggle
If you see the error "Unable to Access Link" when trying to open a link, the following are possible:

- The original file has been deleted.
- The link has been deleted. (In this case, if the person who shared the relevant file creates a new link, it can be accessed again.)

If the content of the file has been reported as a spam or malware, it is possible access to the file has been restricted.

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other

Possibility of messages being viewed by third parties toggle
As messages sent in chats are covered by the law governing privacy of communications, no LINE employee or third party, besides the chat participants themselves, will be able to view them. LINE treats the chat history and other information of its users as important personal information, and handles them with the maximum level of security possible.

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How to report chats toggle
You can report a user for sending spam messages from the chat room they are sent in.
Note: If you report someone, they won't be notified that you did so.

To report a chat:

1. From the chat screen, tap the V icon on the upper right of the screen.
2. Tap Settings.
3. Tap Report.
4. Select your reason for reporting the chat, then tap Agree & send.

For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.


We will investigate the matter based on your report. If we find that the user is in violation of our Terms and Conditions, we will take the appropriate actions. Please understand that we cannot provide you with the details regarding the results of our investigation or actions taken as it pertains to the privacy of our users.

 

For the steps to report a post on Timeline, see here.

 

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Unknown login notifications toggle
You will receive a notification when you log in to LINE, LINE STORE or some of LINE’s related app services. If you received a login notification even though you did not log in to any of the above, we recommend that you take the following precautions. 

Disable logins from other devices
By turning off Allow Login, you will not be able to log in to other versions of LINE such as PC, iPad, etc.

1. Go to the More tab > tap Settings > Accounts.
2. Turn off Allow Login.

Settings



We also recommend changing your password. To change your password, please see this article.

If you do not recall logging in to your LINE account, a third party may have entered your email address and password.

If you received notifications even though you did not log in to your account, please see the set of instructions below that correspond to your situation.

I. If you can still use your LINE account
A third party may have attempted to log in to your LINE account from another smartphone. Please change your password.

To change your password, please see this article.

II. If you can no longer use your LINE account
A third party may be using your LINE account. You can retrieve your LINE account by logging in to it again on the smartphone you have been using it on within 24 hours of receiving the notification.

To log in to your account, please follow the steps below.

1. Start LINE and tap Log in.
2. Enter the email address and password registered to your account and tap OK, or select Login with Facebook. Please change your password after logging in.

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How do I delete the LINE app’s cache? toggle
If the LINE app is performing slowly or frequently stops working, it may be that there is a buildup of cached (temporary) files.

Please try deleting the cache with the following steps:

1. Tap More > Settings > Chats.
2. Tap Delete data.
3. Check the option next to Cached data > tap Delete selected data > Delete data.
Note: Wait for the process to finish.

Check out this video for the steps to delete the LINE app's cache.
Note: If the video doesn't play, try opening the link with a different browser.

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Setting URL previews toggle
To show URL previews for links shared in chats:

1. Tap More > Settings > Chats.
2. Turn ON the URL previews setting.

Previews will appear for links shared in chats after this setting is turned on.

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Problems with Chats

Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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Chat history disappeared toggle
Your chat history is saved in the app on your device. For this reason, you cannot carry over or restore your chat history in the following cases.

- If you deleted your chat history
- If you uninstalled then reinstalled your LINE app (including restoring the app from backup)
- If you changed to a new device

If you wish to back up your chat history, please refer to the following article.

Backing Up and Restoring Chats

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App crashes toggle
If the app crashes when sending messages, there may not be enough memory on your device. Please try the following steps.

1. Close all running apps
2. Restart LINE
3. Restart your device

If the app crashes only in specific chats, deleting the chat history for those chats may help. Please back up your chat history according to the steps in the article below.

Backing Up and Restoring Chats

If the app crashes every time you open a specific chat, the only way to solve the issue is to delete the chat history. Please back up chats with lots of messages regularly.

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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Problems with group chats toggle
To create a group, invite members to it, or leave, please see here. For information about group notes and albums, please see this article.

If you are having other problems with group chats, please try the following steps.

1. Update your LINE app using the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the chat list, then open the chat again.

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I see a chat message saying “Start chatting with your new friend now!” toggle
We have added a new feature from LINE ver. 5.2.0 that automatically creates a chat room with recently added friends. The first time you open the newly created chat room, you will be asked to send your friend a sticker.

This message may also appear at the top of the chat list when you or your friend switch “Allow Others to Add” ON.
If this message appears from a friend you have not chatted with recently, it is possible your friend has switched “Allow Others to Add” ON.
Please be assured that your account has not been stolen if you see this message.


If you do not want to send a sticker to say hello, simply tap the x button on the top right of the screen.

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Chat Security

Preventing messages from strangers toggle
To prevent messages from strangers, please refer to the measures below.

Block Messages from Non-Friends
1. Go to the More or "..." tab > Settings > Privacy.
2. Turn on Filter Messages.

Settings



Stop Others from Automatically Adding You
If you do not want to be displayed as a friend or friend recommendation on the accounts of people who have your phone number, please follow the steps below.

1. Go to the More or "..." tab > Settings > Friends.
2. Turn off "Allow Others to Add."

Settings



Stop Others from Adding You by ID
1. Go to the More or "..." tab > Settings > Privacy.
2. Turn off "Allow Others to Add by ID."

Allow Others to Add by ID Settings



If you receive messages from strangers on LINE, please block them using the steps below.

1. Tap the "V" button at the top right of the chat.
2. Tap Block.

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Possibility of messages being viewed by third parties toggle
As messages sent in chats are covered by the law governing privacy of communications, no LINE employee or third party, besides the chat participants themselves, will be able to view them. LINE treats the chat history and other information of its users as important personal information, and handles them with the maximum level of security possible.

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Unknown login notifications toggle
You will receive a notification when you log in to LINE, LINE STORE or some of LINE’s related app services. If you received a login notification even though you did not log in to any of the above, we recommend that you take the following precautions. 

Disable logins from other devices
By turning off Allow Login, you will not be able to log in to other versions of LINE such as PC, iPad, etc.

1. Go to the More tab > tap Settings > Accounts.
2. Turn off Allow Login.

Settings



We also recommend changing your password. To change your password, please see this article.

If you do not recall logging in to your LINE account, a third party may have entered your email address and password.

If you received notifications even though you did not log in to your account, please see the set of instructions below that correspond to your situation.

I. If you can still use your LINE account
A third party may have attempted to log in to your LINE account from another smartphone. Please change your password.

To change your password, please see this article.

II. If you can no longer use your LINE account
A third party may be using your LINE account. You can retrieve your LINE account by logging in to it again on the smartphone you have been using it on within 24 hours of receiving the notification.

To log in to your account, please follow the steps below.

1. Start LINE and tap Log in.
2. Enter the email address and password registered to your account and tap OK, or select Login with Facebook. Please change your password after logging in.

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Blocking LINE GAME messages toggle
To block messages from LINE GAME apps, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Authorized Apps.
2. Tap the game you wish to block messages from.
3. Turn off Receive Messages and/or Receive Notifications.

If you turn off Receive Messages, you will not receive messages but will continue to receive any gifts your friends send you.

If you turn off Receive Notifications, you will still receive LINE messages, but will not be notified when they arrive.

Settings

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Free Voice and Video Calls

Problems with Free Voice and Video Calls

Cannot make free voice calls toggle
If you are having problems with free voice calls, the following may be to blame.

1. Your friend is not a LINE user.
2. You may be using an older version of LINE.
3. One of you may be blocking the other.
4. You have "Receive Voice Calls" turned off.
5. You are not mutual friends. Voice calls cannot be made if only one of you has the other as a friend.

If you are still having problems after checking the above, please try the following steps.

1. Update the app to the latest version.
http://line.me/update
2. Restart your device.

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I can't make video calls toggle
If you are experiencing issues with video calls, it may be because:

• Your friend is not a LINE user.
• You are using an older version of LINE.
• One of you has blocked the other.
• You have Allow voice calls turned OFF in the LINE settings.
• You have not both added each other as friends.
Note: Video calls cannot be made if only one of you has added the other as a friend.
• Your device does not meet the recommended specifications.
Note: Video calls can only be made on iOS 6.0 or later, Android 2.3 or later, or Windows Phone 8.0 or later.

If you are still experiencing issues after checking the above, please try the following:

• Update the app to the latest version here.
• Restart your device.

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Why can't my friend and I hear each other in calls? toggle
As voice and video calls are made over an internet connection, you may not be able to hear the other party, or they may sound broken up in the following cases. Please ensure that you have a stable internet connection.

The following are the main causes for such problems.
- You are connected to a Wi-Fi network accessible by the general public. (We recommend using a 3G or 4G network.)
- You are updating apps, or uploading or downloading files.
- The signal is weak.
- Some router settings are affecting your connection.

Both parties should try the following.

1. Update the app to the latest version.
http://line.me/update
2. Restart the device.
3. Turn your speaker off and on again, and try adjusting the volume.
4. Turn on "Receive Voice Calls" in LINE. Details can be found here.
5. For iOS users, check the Microphone settings. Details can be found here.

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Issues with receiving calls and notifications toggle
Notifications for incoming and outgoing voice and video calls may not appear correctly depending on your connection. Please ensure that you have a stable internet connection.

Your notification settings may also be incorrect. Please refer to the articles below for more details:

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Free Voice and Video Calls

Using free voice and video calls toggle
LINE users can make free voice and video calls with their friends.

Making Calls from the Friends List
1. Tap the friend you want to call on your friends list.
2. Tap Free Call or Video Call on the pop-up that appears.



Making Calls from Chats
You can make calls from chats using any of the following methods.
- Tap the call button next to the message entry bar, then Free Call.
- Tap your friend’s profile photo, then Free Call or Video Call on the pop-up window.
- Tap “V” at the top right of the chat, then Free Call or Video Call.



If you are using a 3G or 4G network, you may be charged for the data used for the call. We recommend using a flat-rate data plan. If the call quality is low, please try using a Wi-Fi connection.

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Required specs for free voice and video calls toggle
The following specs are required to use LINE's free voice and video calls.
Note: Support is not offered for devices with Intel Atom processors.

Free voice calls
Smartphone
- iOS: 8.0 or later
- Android: OS 4.1 or later
- Windows Phone: OS 8.0 or later with LINE version 3.9.0 or later

iPad
- iPad 2 or later running iOS 7 or later

PC
- Windows 7 or later

Mac
- OS X 10.9 Mavericks or later

Video calls
Smartphone
- iOS: 8.0 or later
- Android: OS 4.1 or later
- Windows Phone: OS 8.0 or later with LINE version 3.9.0 or later

PC
- Windows 7 or later

Mac
- OS X 10.9 Mavericks or later

Note:
- If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.
- If the call quality is low, please try using a Wi-Fi connection.

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Required specifications for using effects and filters for video calls toggle
You can use effects and filters for video calls with the following system specifications:

Android
Devices running Android OS 4.4 or later along with LINE versions 6.8.0 or later
Note: You may not be able to use effects and filters on some devices.

iOS
iPhone 6 or later
iPad Air or later
iPad Mini 4 or later
The above mentioned devices must also be running LINE versions 6.8.0 or later.

Even if you fulfill the above stated conditions, you may not be able to use effects and filters depending on the performance of your device. In this case, the smiley face icon for the actual feature will not appear.

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Are all free voice and video calls free? toggle
LINE's basic features, including voice calls, video calls, and chats (sending of text, images, and locations, and the use of bots such as the translation or weather bots) are free to use. Some stickers and Coins are available at a fee.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data used. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

If you are using a flat-rate plan, you should not be charged extra for using 3G, 4G LTE, or Wi-Fi data, but please check with your mobile service carrier for details.

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Blocking calls toggle
To block voice or video calls, please follow the steps below:

1. Go to More > Settings > Calls.
2. Turn Allow voice calls OFF.

Go to Settings

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Using Bluetooth toggle
When using external devices via Bluetooth, the performance of the external device is dependent on the main device. We cannot guarantee that they will function properly.

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How do I start a group call? toggle
You can enjoy making a group call via group chats or multi-person chats. To start a group call, please follow the steps below.

1. Open the group or multi-person chat.
2. Tap the phone icon on the top right > Start.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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How do I invite a friend who has not joined a call to a group call? toggle
You can invite friends who have not joined a call to a group call via a group or multi-person chat.

1. Start or join a group call.
2. Tap the person icon on the top right of the call screen.
3. Select the members you wish to invite and tap Invite.

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I don't want LINE calls to appear in my iPhone's call history toggle
If you do not want calls made from LINE to appear in your iPhone's call history, please follow the steps below:

1. Tap More > Settings > Calls.
2. Turn Integrated calling OFF.

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Pressing the iPhone power button ends my call toggle
If you do not want your calls to end when you press the power button on your iPhone, please see the following steps:

1. Tap More > Settings > Calls.
2. Turn Integrated calling OFF.

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Required specs for group video calls toggle
You can use group video calls with the following system specifications:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 6.9.1 or later
• Android: Android OS 4.1 or later, with LINE version 6.9.2 or later (group video calls are not supported on some devices)

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Switching between friends in group video calls with more than 5 people toggle
If you make a group video call with more than 5 people, you can switch which friends are displayed using the following methods:

• Change with split screen display
Tap and hold on a friend from the call members listed on the right side of the screen, then drag them to the screen of the friend you want to switch out.

• Change with full screen display
Tap the friend you want to switch to from the members listed on the bottom of the screen.

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Live videos

What is the Live feature? toggle
The Live feature lets you make and view live videos in group and multi-person chats. Up to 200 people can participate in a live video.

To use the Live feature: 
1. Tap a group chat or multi-person chat.
2. Tap the call icon on the top of the screen > Live.

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What are the system requirements to use the Live feature? toggle
You can use the Live feature with the following:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 7.9.0 or later
• Android: Android OS 4.1 or later, with LINE version 7.9.0 or later (some devices may not be able to use the feature)

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What are the system requirements for using effects and filters in live videos? toggle
You can use effects and filters in live videos if your device meets the following requirements:

• iOS: iPhone 6 or later, iPad Air or later, iPad Mini 4 or later, with LINE version 7.9.0 or later
• Android: Android OS 4.4 or later, with LINE version 7.9.0 or later (some devices may not be able to use the feature)

Even if you fulfill the conditions above, you may not be able to use effects and filters depending on the performance of your device. In this case, the smiley face icon used for the feature will not appear.

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Notifications

Problems with Notifications

I got a notification but didn't receive any messages toggle
After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, please try the following:

• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Update the LINE app here.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile phone carrier for more information about web limiting and filtering services.

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Notifications delayed or not received toggle
Please check if your notifications settings are configured correctly first.

General LINE Notification Settings
Notification Settings on Your Device
Pop-Up Notification Settings

Notifications may be delayed or not received depending on your network or Wi-Fi connection.

Notifications may also be delayed or not received if there is insufficient memory on your device. Please try the following.

1. Delete any unnecessary apps or data on your device.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update

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Issues with notification sounds and vibrations toggle
First, check if the setting for your notification sounds is configured correctly.


Please understand that on some devices, the default sound may be used instead.

If you're still having trouble after checking the above, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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Issues with the appearance of the "N" mark and notification badges toggle
Depending on the strength of your network or Wi-Fi connection, the badge icon may be delayed or not appear at all.

Usually, the badge or "N" icon will stay on display until you start the app or check any new information that's been added.

If they're not showing up properly, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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I have notifications turned ON, so why am I not receiving them? toggle
If you’re still not receiving notifications even though there are no issues with your network connection as well as the settings on the app and your device, it's possible there are issues with Apple’s push notification service (APNs).

This is not an issue caused by LINE; however, we will work with Apple to help find a solution for it.

In the meantime, please try the following workaround to see if it resolves the issue:

1. Back up your chat history to iCloud.
2. Delete the LINE app and then reinstall it from the App Store.
3. Transfer your account, and then restore your chat history.

If you’re not sure how to back up your chats or transfer your account, please see the following Help articles:


Note: The issue won't be resolved if you restore backed up LINE data from iTunes. After deleting the LINE app, please make sure to re-install it from the App Store. 

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Notification Settings

General LINE notification settings toggle

To configure general LINE notification settings, please follow the steps below.

General LINE Notification Settings

1. Go to More > Settings > Notifications.
2. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed. 

Go to Settings

 



Incoming Voice Call Notification Settings

1. Go to More > Settings > Calls.

2. Turn Allow voice calls ON or OFF.


Go to Settings

 



Notifications for Individual Chats


1-on-1 and Multi-Person Chats:
1. Go to the Chats tab.
2. Tap the chat you wish to configure the settings for.
3. Tap the V button at the top right.
4. Tap Mute chat or Unmute chat

 



Group Chats:
1. Tap the group on your friends list.
2. Tap Group Chat.
3. Tap the V button at the top right.
4. Tap Mute chat or Unmute chat.

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Device Notification Settings toggle
To receive notifications from the LINE app, you need to configure your device's notification settings correctly. Please follow the steps below for your device type.

iOS

Notifications
1. Go to Settings > Notifications.
2. Select LINE from the list of apps.
3. Configure each item.



Microphone
1. Go to Settings > Privacy > Microphone.
2. See if LINE is checked.



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Pop-Up Notification Settings toggle
To configure pop-up notification settings, please follow the steps below.

Showing Messages in Pop-Ups
You can choose whether to display messages in pop-up notifications.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap Show Preview to switch previews on or off.

Settings



Changing Pop-Up Settings
Configure when to show pop-up notifications.

1. Go to your device’s Settings > Notifications.
2. Select LINE from the list of apps.
3. Configure the settings as needed.



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Linked apps notification settings toggle
To configure notification settings for apps linked with LINE, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Additional Services.
2. Select the app you wish to configure notification settings for.
3. Select whether to Receive Messages and Receive Notifications.

Settings

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Temporarily disabling notifications toggle
To temporarily disable notifications, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications
2. Tap Mute, then select "Mute for 1 hour" or "Mute until 8 AM."

Settings



To enable notifications again, tap Mute again and select Un-mute.

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Timeline notification settings toggle
To configure Timeline notification settings, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap Timeline Notification to switch notifications on or off.

Settings

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LINE Pay notification settings toggle
To configure LINE Pay notification settings, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap LINE Pay to switch notifications on or off.

Settings

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Help Center