LINE

Chats, Calls, and Notifications

Chats

FAQ

Sharing photos and videos posted in chat rooms toggle
To share photos or videos with friends or groups: 
1. Tap the chat room with the photo or video you want to share.
2. Tap the share icon next to the photo or video.
3. Select the friends you want to share with, then tap Send.



To share photos or videos to Timeline or other apps:
1. Tap the chat room with the photo or video you want to share.
2. Tap the photo or video.
3. Tap the share icon at the bottom left of the photo or video.
4. Tap the destination you want to share with.

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Chat history disappeared toggle
Your chat history is saved in the app on your device. For this reason, you cannot carry over or restore your chat history in the following cases.

- If you deleted your chat history
- If you uninstalled then reinstalled your LINE app (including restoring the app from backup)
- If you changed to a new device

If you wish to back up your chat history, please refer to the following article.

Backing Up and Restoring Chats

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Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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App crashes toggle
If the app crashes when sending messages, there may not be enough memory on your device. Please try the following steps.

1. Close all running apps
2. Restart LINE
3. Restart your device

If the app crashes only in specific chats, deleting the chat history for those chats may help. Please back up your chat history according to the steps in the article below.

Backing Up and Restoring Chats

If the app crashes every time you open a specific chat, the only way to solve the issue is to delete the chat history. Please back up chats with lots of messages regularly.

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I see a chat message saying “Start chatting with your new friend now!” toggle
We have added a new feature from LINE ver. 5.2.0 that automatically creates a chat room with recently added friends. The first time you open the newly created chat room, you will be asked to send your friend a sticker.

This message may also appear at the top of the chat list when you or your friend switch “Allow Others to Add” ON.
If this message appears from a friend you have not chatted with recently, it is possible your friend has switched “Allow Others to Add” ON.
Please be assured that your account has not been stolen if you see this message.


If you do not want to send a sticker to say hello, simply tap the x button on the top right of the screen.

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Editing and deleting Notes toggle
To edit or delete a post, please follow the steps below.

To edit/delete Notes:  
1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select either Edit or Delete


Note: You can only edit or delete your own posts.

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Deleting an album toggle
To delete an album:
1. Tap "V" at the top right of the screen > Albums.
2. Select the album you want to delete.
3. Tap the options icon at the top right of the screen > Delete album > OK.

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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

 

If you're experiencing another issue with group chats, please try the following troubleshooting tips:

 

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with. 

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Stopping GIFs from playing toggle
To stop GIFs from playing: 
1. Go to More Settings Photos & videos.
2. Turn the Auto-play GIFs setting OFF.

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Get started chatting!

Sending your location via Chat toggle
To send your location via Chat:
1. Tap "+" next to the message input box, then tap Location.
2. Select your location and tap Share location.

If you can't find the location you want to send, you can search for its name or address in the search field on the location selection screen.

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Editing photos before you send them toggle
To edit a photo before sending it: 
1. Tap the photo icon next to the text box.
2. Tap the photo you want to edit.
3. At the bottom of the screen, choose how to edit the photo.
4. Edit the photo however you like, then tap Send.

You can use the following tools on the editing screen:

Filters (the three-ringed icon)
Choose from a variety of filters to alter the mood of your photos.

Crop (the square icon)
Trim your photos to focus more on a certain area.

Doodle (the pen icon)
Draw on your photos with pens of various colors and thicknesses, or use the icons at the top of the screen to add shapes or a blur/mosaic effect.

Text (the "T" icon)
Add text to photos in the color of your choice.

Stickers (the smiling face icon)
Add emoji, the current date, and other stickers to your photos.

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Sending Live Photos toggle
To send Live Photos in a chat room, follow the steps below.
Note: Available on iPhone 6s/6s Plus and later models, the Live Photos feature lets you take photos that move.

1. Tap the photo icon next to the message input box.
2. Swipe up on the Camera Roll screen.
3. Tap the ORIGINAL icon that appears at the bottom left of the screen.
4. Select the Live Photo you want to send, then tap Send.

Live Photos will appear static on the screens of recipients using non-iOS devices.

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Viewing photos and videos in chats toggle
To view photos and videos in chats:
• Tap them in a chat; or
• View them from the gallery:
1. At the top right of a chat, tap the V icon > Photo/Video.
2. Tap the photo/video you want to view.

You can see other photos or videos in the chat by swiping left or right on the photo or video displayed.

By tapping on the date at the top of a photo or video screen, you can also jump to the message in which it was sent.

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Chatting while watching videos/LINE LIVE or making video calls toggle
To chat while watching videos:
1. Tap the YouTube thumbnail or video that was sent in the chat room.
2. Tap the square icon at the upper right of the screen.

To chat while making video calls/Live streams
1. At the top of a chat room screen, tap the call icon > Video call or Live.
2. Tap the square icon at the top of the screen.

To chat while watching LINE LIVE broadcasts:
1. Tap a LINE LIVE link.
2. Tap the square icon at the upper right of the screen.

You can move the shrunken screen wherever you like!
Note: Tap the arrow to enlarge the screen.

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Replying to a specific chat message toggle
To reply to a specific chat message:

1. Tap and hold the message you want to reply to.
2. Tap Reply.
NoteReply will only appear for text, stickers, emoji, photos, or videos.
3. Enter a message with text/emoji or choose a sticker to send.

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Sending content other than text in chat rooms toggle
In addition to text messages, you can send things like photos, videos, voice messages, your location, and even money (via LINE Pay) in LINE chat rooms. 

To send photos/videos:
1. Tap the Chats tab.
2. Tap the name of a friend or group.
3. Tap the photo icon next to the text box.
4. Choose the photo or video you want to send, then tap Send.
Note:
- If you don't see the photo or video you want to send on the selection screen, try swiping up to display more options.
- You can send up to 50 photos/videos at once.

To send content other than photos/videos:
1. Tap the Chats tab.
2. Tap the name of a friend or group.
3. Tap "+" next to the text box.
4. Tap the type of content you want to send.

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Taking/editing photos and videos in LINE toggle
With LINE, you can take photos and videos (using filters and effects, if you like) in chat rooms or on Timeline. There are also lots of other convenient features for editing your content.

To take and send photos, videos, or GIFs: 
1. Tap the Chats tab.
2. Tap the name of a friend or group.
3. Tap the camera icon next to the text box.
Note: You can switch between taking photos, videos, and GIFs by tapping or swiping on your camera screen.
4. Tap the round shutter button at the bottom center of the screen.
5. Edit the content however you like and tap Send (the paper airplane icon).

You can use the following tools on the camera screen:

Flash (the zigzag icon)
Turn your camera's flash ON or OFF.

Timer (the stopwatch icon)
Set a photo timer for 3 or 10 seconds after you tap the shutter button.

Aspect ratio
Change the aspect ratio of your photo to 1:1, 3:4, or 9:16.

Effects (the smiling face icon)
Use animated effects to match your expression.

Filters (the three-ringed icon)
Choose from a variety of filters to alter the mood of your photo or video.

Switch cameras (the rotating circle icon)
Switch between your rear-facing camera (for selfies) and forward-facing camera (for shots of the scene in front of you).

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Marking all unread messages as read toggle
You can mark all unread messages in a chat room as read with the following steps.

1. Tap Chats.
2. Swipe left on the chat in which you want to mark all unread messages as read.
3. Tap Read.
Note: Read will not appear if there are no unread messages in the chat.

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Sending voice messages toggle
The voice message feature lets you record and send audio to friends. You can send voice messages with the following steps.

1. Tap Chats.
2. Tap the name of the friend or group.
3. Tap and hold the microphone icon on the right side of the message input box.
4. Record your message while holding the microphone icon.
5. When you have finished recording, remove your finger from the microphone icon to send your message. 
Note: If asked, please allow voice recording or microphone access permission, or turn your microphone ON from your settings.

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Making videos with multiple images and sending them in chats toggle
You can make videos (slideshows or GIF animations) out of multiple images and send them in chat rooms.

What are slideshows/GIFs?
These features let you easily turn your favorite images into videos. A variety of effects are available to help you make the kind of video you want.
Note:
- With slideshows, you can trim images or add music, filters, and effects.
- With GIFs, you can change the image size and playback speed.

To make a slideshow or GIF and send it in a chat room:
1. Tap the picture icon next to the message input box, then swipe up on the image list to browse.
2. Select two or more images and tap the slideshow or GIF icon.
3. Edit the images as you like, then tap Send.

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Chat History

Backing up chats to iCloud toggle
In order to be able to restore your chat history after changing devices, you need to back it up beforehand.

Before backing up your data, make sure you have:
• LINE version 6.4.0 or later
• iOS 8.1 or later
• iCloud Drive turned ON

Important: Images and stickers sent in chats cannot be backed up or restored. If there are images you don't want to lose, you can save them in an Album or Keep.

Check here for a tutorial video with the steps to back up your chat history.

To back up your chats:
1. Go to More > Settings > Chats.
2. Tap Chat history backup > Back up now.

See here for steps to restore your chat history.

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Backing up chats as text files (iOS) toggle
You can save chats as text files.
Note: You cannot restore your chats by saving them with the steps below.


To save a chat:
1. Select a chat.
2. Tap the V icon at the top right of the screen > Settings.
3. Tap Export chat history and choose how you want to send the file.

If you want to restore your chats, you need to first create a backup by following the steps in this Help article.

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Restoring chats (iOS) toggle

To restore your chats, you must turn iCloud Drive ON before logging in to LINE. If you've already logged in, please reinstall the LINE app.

 

Note

- You cannot restore your chats from the LINE app's settings. 

- Images and stickers sent in chats cannot be restored.


To restore your chat history:
1. Turn iCloud Drive ON.
2. On your new device, transfer your account by tapping Log in on the startup screen.
3. If the screen to restore your chat history appears, tap Restore chat history from backup.

To change your iCloud Drive settings:
1. From your iOS device, tap Settings > your name at the top of the screen.
2. Tap iCloud > turn iCloud Drive ON.
3. Turn LINE ON.
Note:
- Make sure to log in to iCloud with the Apple ID you used to back up your chat history. 
- Your display may differ depending on your OS version.

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Searching messages inside a chat room toggle
You can now search for messages in a chat room from LINE version 7.6.0.

To search through messages in a chat room:
1. Tap the V icon at the top right > Search.
2. Enter what you want to search for in the Messages field.


You can also search through messages for a specific date by tapping the calendar icon at the top right of the keyboard.


If you want to search through messages in all of your chat rooms, please see this Help article.

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Searching all of your chat messages toggle
You can search all your chats and messages for keywords by following the steps below:

1. Tap the search box at the top of the Chats screen.
2. Type what you're looking for in the box.

 

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Backing up and restoring chat histories toggle
If you don’t back up your chat history beforehand, it will be deleted when you transfer your account after changing devices.

As chats are stored on your device, you’ll need to back them up before changing to a different one.
Important: You can only transfer your chats between devices running the same OS.

iOS users
You can use iCloud to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

Android users
You can use Google Drive to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

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Deleting your chat history toggle
To delete the history for all your chats:
1. From the Friends or More tab, tap Settings > Chats.
2. Tap Delete data.
3. Check the option for All chat data > tap Delete selected data > Delete data.

To delete a specific room’s chat history:
1. From the Chats tab, select a chat room > tap “V” at the top > Settings.
2. Tap Delete chat history > Delete.

Important: Deleted messages cannot be restored.

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Letter Sealing

What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services)
• Location information
• 1-on-1 free voice calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use the PC version of LINE after turning on Letter Sealing, you will be required to verify your identity the first time you send a message.

To verify your identity, please refer to the following Help article:


In order to use this feature, you need to be using LINE version 5.3.0 or later. If you’re running an older version of the app, you can update it here.

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How to set Letter Sealing toggle
Letter Sealing will be turned ON for the initial setup.

If you are using the iOS version of LINE and Letter Sealing is turned ON, you will not be able to preview messages.

We recommend keeping Letter Sealing turned ON at all times in order to protect your messages. However, if you would like to change the settings, please refer to the steps below. 

Please be sure to follow the steps on the smartphone version of LINE. If you are accessing this Help article from your smartphone, tap here to move to the settings screen.

1. Tap MoreSettings > Privacy.
2. Turn OFF Letter Sealing.

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The screen to verify my identity for Letter Sealing is not appearing toggle
When verifying your identity on the PC version of LINE, if the screen to enter the verification code for Letter Sealing does not appear on the smartphone version of LINE, please try the following:

1. Start the smartphone version of LINE.
2. Go to More > Settings > Privacy.
3. Turn Letter Sealing OFF, then turn it back ON again.

Afterwards, please refer to the following Help article and try verifying your identity once again.

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What are Letter Sealing key fingerprints? toggle
Letter Sealing uses unique, user-specific encryption keys which allow users to safely and securely send messages to one another.

LINE displays a short string, called a “key fingerprint” that uniquely identifies each user’s key.
Note: The actual keys are kept secret and will not appear on LINE.

You can use the key fingerprint to verify the identity of your friend and check that your chat is using end-to-end encryption.
Note: Use of key fingerprints is optional.

To compare key fingerprints, please see the following steps:

1. Open a chat with Letter Sealing turned ON.
2. Tap the V icon at the top-right of the screen > Settings > Encryption keys.
3. Compare the key fingerprints on both you and your friend's devices.

If the key fingerprints match, it means the chat is end-to-end encrypted.

To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

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Groups and multi-person chats

Difference between group chats and multi-person chats toggle
There are several differences between group chats and multi-person chats.

Group chats
Group chats let you set a group name and profile photo, as well as use convenient features like Albums and Notes.

However, the friends you invite need to tap the Join button to participate in the group.

To start a group chat:
1. Tap the Friends tab on the main menu.
2. Select the group name and tap Chat.
Note: If you want to create a group, please see here.

Multi-person chats
With multi-person chats, you can start chatting with multiple friends right after being invited.

Compared to groups, the features you can use are limited, but multi-person chats offer the advantage of letting you easily create chat rooms with multiple friends.

To start a multi-person chat: 
1. From the Chats tab, tap the pencil icon at the top right of the screen.
2. Tap Create chat.
3. Choose the friends you want to chat with, and tap OK.

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Creating groups toggle
To create a group:

1. At the top right of the Friends tab, tap Add friends (the silhouette icon) > Create group.
2. Select the friends you want to invite as group members, then tap Next.
3. Enter a name for the group and tap Done.
Note:
- The friends you invite won't become official group members until they select Join in their invitation.
- If you're using LINE version 8.13.0 or later, your group name can be up to 50 characters long.
- You can update to the latest version of LINE here.

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Deleting a group or group members toggle
A group is deleted automatically when all its members have left. If there are still members in a group, follow the steps below to delete them first. 

1. Open the chat screen of the group you want to delete.
2. Tap "V" at the top right > Settings.
3. Tap Members/Invite friends > Edit.
4. Tap "-" to left of the member you want to delete.
5. Tap Delete.

After all of the other members have been deleted, you can delete the group by leaving it. Please see this Help article for steps on how to leave a group.

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Inviting new friends to a group toggle
1. Go to the group chat you want to invite new friends to.
2. Tap the icon.
3. Tap Invite.

Note: You can also use the Add button on the group's main page.

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Leaving a group toggle
Your chat messages, notes, albums, and photos will not be deleted if you leave a group. If there is anything you want to delete, please do so before leaving the group.

When a group member deletes their account or leaves the group, a message saying "(friend's display name) left the group." will appear.

To leave a group:
1. Tap the name of the group you want to leave from the Friends tab.
2. Tap Chat.
3. Tap "V" at the top right > Settings.
4. Tap Leave groupOK.

If every member leaves the group, all the posts in it will be deleted and cannot be restored.

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What are multi-person chats? toggle
Multi-person chats are group-like chat rooms created by inviting friends to a 1-on-1 chat.

With normal groups, a user that was invited cannot participate in the group unless they select Join. However, with multi-person chat rooms, you can immediately start chatting with friends who were invited.

Multi-person chats easily allow you to communicate with a number of friends; however, features found in 1-on-1 and group chats (such as Notes and Albums) cannot be used.

If you'd like to share things like information and photos with friends in a multi-person chat room, we suggest making a group out of that multi-person chat.

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Can I change the title of a multi-person chat? toggle
We are sorry to say that you cannot change the title of a multi-person chat.

If you create a group out of a multi-person chat room, you can set any title you’d like as long as it’s within 20 characters.

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How can I create a group from a multi-person chat? toggle
To create a group from a multi-person chat room:

1. Tap Chats.
2. Open the relevant multi-person chat room.
3. Tap the V icon > Create group.
4. Set a name for the group, then tap Save.

Please note that messages exchanged in the multi-person chat will not be transferred to the group. To view those past messages, please check the multi-person chat room.

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Notes and Albums

Editing and deleting Notes toggle
To edit or delete a post, please follow the steps below.

To edit/delete Notes:  
1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select either Edit or Delete


Note: You can only edit or delete your own posts.

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Deleting an album toggle
To delete an album:
1. Tap "V" at the top right of the screen > Albums.
2. Select the album you want to delete.
3. Tap the options icon at the top right of the screen > Delete album > OK.

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Creating an album toggle
To create an album:
1. At the top right of a chat screen, tap V > Albums.
2. Tap the icon at the bottom right of the screen > Create album.
Note: If you're creating an album for the first time, "Create album" won't appear.
3. Tap the photos you want to save in the album > Choose.
4. Enter an album name and tap Create album.

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Adding photos to albums toggle
To add a photo to an album:
1. Tap "V" at the top right of the screen > Albums.
2. Tap the album you want to add a photo to.
3. Tap the "+" button.
4. Tap the photos you want to add > Choose.
5. Tap Add photo.

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Renaming an album toggle
To rename an album:
1. Tap "V" at the top right of the screen > Albums.
2. Select the album you want to rename.
3. Tap the options icon at the top right of the screen > Rename album.
4. Enter a new album name and tap Save.
Note: The same album name can't be used more than once in the same chat, and the name must be between 1 and 20 characters long.

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Saving and deleting photos from albums toggle
To save or delete photos from an album:
1. Tap V at the top right of a group or 1-on-1 chat.
2. Tap Albums.
3. Tap the album containing the photo you want to save or delete, then select the photo.
4. Tap the Save button to save the photo to your device, or tap the menu icon at the bottom left > Delete photo to delete it from the album.

Important:
- Any member of a group can save and delete photos.
- Please carefully consider whether to delete photos, since they cannot be restored once you delete them.

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Max number of albums toggle
Max number of albums per chat: 100
Max number of photos per album: 1,000
Max number of photos per upload: 100

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Creating notes toggle
To create shared notes in a chat:

1. Open the 1-on-1 or group chat you want to create a note in.
2. At the top right of the chat screen, tap the V icon > Notes.
3. At the bottom right of the screen, tap the pencil icon > Write.
4. Enter the content you want to share, then tap Post at the top right.

You can also attach stickers, photos, videos, web links, and locations to your notes.
Note:
- Up to 20 stickers, photos, or videos can be attached to a note.
- Only one web link or location can be attached to a note.
- Sound/animated stickers can't be attached along with ordinary stickers.
- Only one sound/animated sticker can be attached to a note.

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Turning Note notifications OFF toggle
Notifications for Notes are sent to you as push notifications and can also be checked form the bell menu on Timeline.

If you don't want to receive Note notifications, please follow the steps below:

1. Select a chat.
2. Tap "V" at the top right of the screen > Settings.
3. Turn Note notifications OFF.

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How notes appear on Timeline toggle
Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Can a new member in a group view the posts made in it before they joined? toggle
When a user joins a group, they can view Note and Album posts that were made during the time their membership was pending, but will not be able to see any chat messages posted before they joined.

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Stickers and Sticons (emoji)

Suggest feature for stickers and emoji toggle
The suggest feature lets you quickly choose emoji and stickers that match the text you enter.
Note: Some paid stickers and emoji are not compatible with this feature.

To change the suggest feature settings:
1. From the Friends or More tab, tap Settings > Chats.
2. Tap Display suggestions.
3. Turn the setting for Display suggestions ON or OFF.

You can move to the Display suggestions screen by tapping here on your smartphone.

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Hiding and deleting chats

How can I delete sent messages? toggle
You can delete chat room messages from appearing on your device anytime.
Important: Deleting a message will not remove it from another user's device, and they will still be able to see it in the chat room. 

To delete a message:
1. Tap and hold the message you want to delete.
2. Tap Delete.
3. Tap Delete at the bottom of the screen, and then confirm by tapping Delete once again.

If you don't want others to see a message you sent, you can unsend a message within 24 hours of sending it. For more details, see this Help article.

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Unsending messages toggle
You can remove a message within 24 hours of sending it. To do so, just tap and hold the message, then select Unsend. Even if the message was read, this will remove it from the devices of everyone in the chat room.

Important
- Everyone will still be able to see a notice that shows you removed a message. 
- In order to unsend messages, you need to use one of the following LINE versions:
• LINE version 7.17.0 or later for iOS (on iPad as well)
• LINE version 7.16.0 or later for Android
• LINE version 5.4.0 or later for Windows and Mac

- Keep in mind that your messages will not be unsent from another person’s device if they are using an older version of LINE listed below:
• LINE versions earlier than 5.2.2 for iOS (earlier than 5.9.5 for iPad)
• LINE versions earlier than 6.5.0, as well as 7.15.0 and 7.15.1 for Android
• LINE versions earlier than 5.4.0 for Windows and Mac

With the proper version of LINE you can unsend text messages, stickers, photos, videos, voice messages, song posts shared from LINE MUSIC, URLs, contact information, location information, files, and call histories.

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Deleting chats toggle
You can delete chats by following the steps below.
Note: Chats cannot be restored after you delete them.

1. Tap the Chats tab > Edit.
2. Choose the chat you want to delete.
3. Tap Delete.

If you need to save your messages before deleting a chat, see the Help articles below on how to back up chat history:

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Blocking LINE GAME messages toggle
To block messages from LINE GAME apps, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Authorized Apps.
2. Tap the game you wish to block messages from.
3. Turn off Receive Messages and/or Receive Notifications.

If you turn off Receive Messages, you will not receive messages but will continue to receive any gifts your friends send you.

If you turn off Receive Notifications, you will still receive LINE messages, but will not be notified when they arrive.

Settings

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Archiving chats toggle
To archive a chat, please follow the steps below.

1. Go to the Chats tab.
2. Tap the three dots at the top right, or Edit at the top left.
3. Select the chats you want to archive on the Edit Chat List, then tap Archive at the bottom right.



To view an archived chat again, please follow the steps below.

1-on-1 and Group Chats
1. Select the friend or group from the Friends tab.
2. Tap Chat on the pop-up.



If you cannot find the friend on your friends list because you have not added them, have deleted them, or they have deleted their account, you will not be able to view the chat again.

Multi-Person Chats
Ask one of your friends to send a message in the chat.

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Preventing messages from strangers toggle
You can stop strangers from messaging you with the following steps.

1. On the More or Friends tab, tap Settings > Privacy.
2. Turn on the option for Filter messages.



With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

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Keep

What is Keep? toggle
Keep is a personal storage service that allows you to upload chat room messages (text), photos, videos and voice messages directly to LINE's servers. It is a great feature that allows you to easily store your content and share them with your friends.

Store up to 1GB of data! However, please be aware that files over 50MB will only be saved for 30 days.

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How to view your saved files toggle
To view your files stored in Keep, go to your Friends list > tap your name > Keep.

You can also view your stored files by going to More > Settings > Profile, and then tap the Keep button beneath your phone number.

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How long can I save files? toggle
Keep has a storage capacity of 1GB with no limit on the storage period.
However, individual files over 50MB are limited to a 30 day storage period. On the list screen, these files will appear with a D-29 mark and the number will countdown daily.

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I can't save my photos toggle
If you are unable to upload photos, please see the following:

1. You may be over Keep's storage limit
Keep has a total storage limit of 1GB. If you have reached the 1GB limit, you will not be able to save any more files. Please try freeing up some space before adding more files.

2. The file size is too large
You cannot save photos over a certain size and resolution.
The following file sizes can be uploaded:
 - 1 file up to 20MB
 - Resolution up to 10,000x10,000 pixels

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I can't find my saved file toggle
Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle
The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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What are tags? toggle
Adding tags to saved files makes classifying and searching for them more convenient. Up to 10 tags can be added to one file. 

You can tag files by following the steps below:

1. Tap the file you want to tag.
2. Tap the menu icon at the top-right corner > tap Add Tags.
3. Enter a tag name > tap SAVE.

If you want to tag multiple files, please follow these steps:

1. Tap the menu icon at the top-right corner > tap Add Tags.
2. Select the files you wish to tag > tap Add Tags.
3. Enter a tag name > tap SAVE.

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Sharing a file by linking it toggle
You can create a link and share files stored in Keep by following the steps below:

1. Tap the file you want to share.
2. Tap the share icon at the lower-right corner > Copy Link.
3. Send the copied link.

Please be aware that anyone you share a link with will be able to view the file's content. 

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How to stop sharing a file toggle
You can stop sharing a file by following the steps below:

1. Tap the relevant file.
2. Tap the share icon at the lower-right corner > Delete Link > Delete.

After deleting a link, no one will be able to view the file, even if they try to access the link you previously created.

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Issues accessing a link toggle
If you see the error "Unable to Access Link" when trying to open a link, the following are possible:

- The original file has been deleted.
- The link has been deleted. (In this case, if the person who shared the relevant file creates a new link, it can be accessed again.)

If the content of the file has been reported as a spam or malware, it is possible access to the file has been restricted.

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Can I share photos and videos saved in Keep to other apps? toggle
Yes, you can share files such as photos and videos saved in Keep to other apps.

To send a file:
1. Go to the Friends tab > tap your profile > Keep.
2. Choose a file and tap the share icon at the bottom right of the screen.
3. Tap Share in other app > select the app to share with.

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Deleting items from Keep toggle
To delete multiple items from Keep:
1. Go to the Friends tab > tap your profile > Keep.
2. Select either All, Photos, Text, or Files to find what you want to delete.
3. Tap the options icon at the top right of the screen > Delete.
4. Select what you want to delete, then tap Delete.

To delete items one by one:
1. Go to the Friends tab > tap your profile > Keep.
2. Select either All, Photos, Text, or Files to find what you want to delete.
3. Tap what you want to delete.
4. Tap the trash can icon on the lower left of the screen > tap OK or Delete.

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Uploading text, photos, videos, or other files to Keep toggle
To upload text, photos, videos, or other files to Keep:
1. On the Friends tab, tap your profile > Keep.
2. Tap the "+" icon and select the type of data you want to upload:

• For Text, enter text directly and tap Save.
• For Photo/Video, choose the photo or video you want to upload from the camera roll and tap Choose.
• For Camera, take a photo or video and then tap Use Photo or Use Video.
• For File, select the file you want to upload from the iOS Files app.

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other

Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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How to report chats toggle
You can report a user for sending spam messages from the chat room they are sent in.
Note: If you report someone, they won't be notified that you did so.

To report a chat:

1. From the chat screen, tap the V icon on the upper right of the screen.
2. Tap Settings.
3. Tap Report.
4. Select your reason for reporting the chat, then tap Agree & send.

For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.


We will investigate the matter based on your report. If we find that the user is in violation of our Terms and Conditions, we will take the appropriate actions. Please understand that we cannot provide you with the details regarding the results of our investigation or actions taken as it pertains to the privacy of our users.

 

For the steps to report a post on Timeline, see here.

 

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Unknown login notifications toggle
Whenever you log in to LINE, LINE STORE, or certain other LINE app related services, you'll receive a login notification. If you received a notification but don't remember logging in, we recommend doing the following to strengthen your security.

Disable logins from other devices
If you turn off the Allow login setting (which allows LINE to be accessed from other devices), your account will no longer be accessible from other versions of LINE, such as LINE for PC and iPad. Also, any other device logged in to your account will be automatically logged out once you've turned this setting off.

1. From the Friends or More tab, tap Settings > Account.
2. Turn Allow login OFF.

You can also move to the Allow login settings by tapping here on your smartphone.


Change your password (recommended)
If you received a notification but don't remember logging in, it's possible that a third party used your email address and password. In this case, please refer to the following information relevant to your situation:

• If you can use your LINE account:
A third party may have tried to log in to your LINE account fraudulently on a different device. Please change the password registered to your LINE account right away.

To change your password, please see this article.

• If you cannot use your LINE account:
Your LINE account may have been stolen by a third party. If you log in with the smartphone you’ve been using your LINE account on within 24 hours of receiving the login notification chat, you'll be able to use your account again.

To log in: 
1. Start LINE and tap Log in or Existing user login.
2. Enter the email address and password registered to your account, or tap Log in with Facebook, then tap OK.
Note: Be sure to change your password after logging in.

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Making LINE more efficient toggle
If you're using LINE regularly, cached data and chat data start to build up. This is one reason why the app may get bulkier or slower, so we recommend deleting such data from time to time.

Please use the methods below to delete built-up data.

To delete the LINE app's cache:
1. From the Friends or More tab, tap Settings > Chats.
2. Tap Delete data > Cached data.
3. Tap Delete selected data > Delete data.

To delete data from each chat:
1. On the Chats tab, tap the chat you want to delete data from.
2. Tap "V" at the top of the chat.
3. Tap Settings > Delete data.
4. Tap Delete selected data > Delete data.

Check out this video for the steps to delete the LINE app's cache.
Note: If the video doesn't play, try opening the link with a different browser.

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Setting URL previews toggle
To show URL previews for links shared in chats:

1. Tap More > Settings > Chats.
2. Turn ON the URL previews setting.

Previews will appear for links shared in chats after this setting is turned on.

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Announcing chat messages, polls, or events you've sent/received to members toggle
Please follow the steps below to "announce" (permanently display) messages, polls, or events you've sent/received/created at the top of a chat.

To announce messages:
1. Tap and hold the message you want to announce.
2. Tap Announce.

To announce polls:
1. Tap "+" at the bottom of the chat screen.
2. Tap Poll and then the poll you want to announce.
3. Tap Announce > OK.
Note: The Poll feature is available in group chats and multi-person chats.

To announce events:
1. Tap "V" at the top of the chat screen.
2. Tap Events and then the event you want to announce.
3. Tap Set as announcement > OK.

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Setting chat wallpaper toggle
To set a chat room's wallpaper: 
1. From the Chats tab, select a chat room > tap “V” at the top.
2. Tap Settings > Chat wallpaper.
3. Choose one of the options to set a wallpaper.

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Problems with Chats

Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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Chat history disappeared toggle
Your chat history is saved in the app on your device. For this reason, you cannot carry over or restore your chat history in the following cases.

- If you deleted your chat history
- If you uninstalled then reinstalled your LINE app (including restoring the app from backup)
- If you changed to a new device

If you wish to back up your chat history, please refer to the following article.

Backing Up and Restoring Chats

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App crashes toggle
If the app crashes when sending messages, there may not be enough memory on your device. Please try the following steps.

1. Close all running apps
2. Restart LINE
3. Restart your device

If the app crashes only in specific chats, deleting the chat history for those chats may help. Please back up your chat history according to the steps in the article below.

Backing Up and Restoring Chats

If the app crashes every time you open a specific chat, the only way to solve the issue is to delete the chat history. Please back up chats with lots of messages regularly.

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

 

If you're experiencing another issue with group chats, please try the following troubleshooting tips:

 

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with. 

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I see a chat message saying “Start chatting with your new friend now!” toggle
We have added a new feature from LINE ver. 5.2.0 that automatically creates a chat room with recently added friends. The first time you open the newly created chat room, you will be asked to send your friend a sticker.

This message may also appear at the top of the chat list when you or your friend switch “Allow Others to Add” ON.
If this message appears from a friend you have not chatted with recently, it is possible your friend has switched “Allow Others to Add” ON.
Please be assured that your account has not been stolen if you see this message.


If you do not want to send a sticker to say hello, simply tap the x button on the top right of the screen.

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Chat Security

Preventing messages from strangers toggle
You can stop strangers from messaging you with the following steps.

1. On the More or Friends tab, tap Settings > Privacy.
2. Turn on the option for Filter messages.



With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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Blocking LINE GAME messages toggle
To block messages from LINE GAME apps, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Authorized Apps.
2. Tap the game you wish to block messages from.
3. Turn off Receive Messages and/or Receive Notifications.

If you turn off Receive Messages, you will not receive messages but will continue to receive any gifts your friends send you.

If you turn off Receive Notifications, you will still receive LINE messages, but will not be notified when they arrive.

Settings

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Free Voice and Video Calls

Problems with Free Voice and Video Calls

Cannot make free voice calls toggle
If you are having problems with free voice calls, the following may be to blame.

1. Your friend is not a LINE user.
2. You may be using an older version of LINE.
3. One of you may be blocking the other.
4. You have "Receive Voice Calls" turned off.
5. You are not mutual friends. Voice calls cannot be made if only one of you has the other as a friend.

If you are still having problems after checking the above, please try the following steps.

1. Update the app to the latest version.
http://line.me/update
2. Restart your device.

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I can't make video calls toggle
If you're experiencing issues with video calls, it may be because:

• The friend you're calling isn't a LINE user.
• You're using an older version of LINE.
• You've blocked the friend you're calling, or they've blocked you.
• LINE's settings for Allow voice calls are turned OFF.
• You haven't added the person you're calling as a friend, or they haven't added you.
Note: Video calls cannot be made if only one of you has added the other as a friend.
• Your device doesn't meet the recommended system requirements.

If you've confirmed everything above, but are still experiencing issues, please try the troubleshooting tips below:

• Update to the latest version of the LINE app here.
• Restart your device.

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My friend and I can't hear each other in calls toggle
As voice and video calls are made over an internet connection, you may not be able to hear the other party, or they may sound broken up in the cases listed below. Please ensure that you have a stable internet connection.

You and your friend may have trouble hearing each other in calls if:
• You are connected to a Wi-Fi network accessible by the general public. (We recommend using a 3G or 4G network.)
• You are updating apps, or uploading or downloading files.
• The signal is weak.
• Some router settings are affecting your connection.

To resolve the issue, please try the following (along with your friend):
1. Update the app to the latest version here.
2. Restart your device.
3. Turn your speaker off and on again, and try adjusting the volume.
4. Turn on "Receive Voice Calls" in LINE. For more information, see here.
5. If you're an iOS user, check the Microphone settings. For more information, see here.

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Issues with receiving calls and notifications toggle
Notifications for incoming and outgoing voice and video calls may not appear correctly depending on your connection. Please ensure that you have a stable internet connection.

Your notification settings may also be incorrect. Please refer to the articles below for more details:

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Free Voice and Video Calls

Making free voice and video calls toggle
Users who are friends on LINE can enjoy making free voice and video calls.

Calling from the friend list
1. Tap the friend you want to call in the friend list.
2. Tap Free call or Video call.

Calling from chats
There are several ways to make calls from a chat that includes the friend you want to call. Please use one of the methods below.

• At the top right of the chat, tap the phone icon > Free call or Video call.
• Tap your friend's profile photo > Free call or Video call.

If you're using a 3G or 4G network, packet communication charges may apply during a call. We recommend using a flat-rate data plan.

If the call quality is low, please try using a Wi-Fi connection.

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Recommended system specifications for free voice and video calls toggle
Please see this Help article for information about the recommended system specifications for free voice and video calls offered by LINE.
Note: These calls are not supported by devices with Intel Atom processors.

Since you may be charged for the data used during calls if you're using a 3G or 4G network, we recommend using a flat-rate data plan. If the call quality is low, please try using a Wi-Fi connection.

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Required specifications for using effects and filters for video calls toggle
You can use effects and filters for video calls with the following system specifications:

Android
Devices running Android OS 4.4 or later along with LINE versions 6.8.0 or later
Note: You may not be able to use effects and filters on some devices.

iOS
iPhone 6 or later
iPad Air or later
iPad Mini 4 or later
The above mentioned devices must also be running LINE versions 6.8.0 or later.

Even if you fulfill the above stated conditions, you may not be able to use effects and filters depending on the performance of your device. In this case, the smiley face icon for the actual feature will not appear.

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Are all free voice and video calls free? toggle
LINE's basic features, including voice calls, video calls, and chats (sending of text, images, and locations, and the use of bots such as the translation or weather bots) are free to use. Some stickers and Coins are available at a fee.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data used. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

If you are using a flat-rate plan, you should not be charged extra for using 3G, 4G LTE, or Wi-Fi data, but please check with your mobile service carrier for details.

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Blocking calls toggle
To block voice or video calls, please follow the steps below:

1. Go to More > Settings > Calls.
2. Turn Allow voice calls OFF.

Go to Settings

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Starting a group call toggle
To make calls within a group or multi-person chat:
1. Open a group or multi-person chat.
2. At the top right of the chat, tap the phone icon > Voice call or Video call.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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How do I invite a friend who has not joined a call to a group call? toggle
You can invite friends who have not joined a call to a group call via a group or multi-person chat.

1. Start or join a group call.
2. Tap the person icon on the top right of the call screen.
3. Select the members you wish to invite and tap Invite.

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Pressing the iPhone power button ends my call toggle
If you do not want your calls to end when you press the power button on your iPhone, please see the following steps:

1. Tap More > Settings > Calls.
2. Turn Integrated calling OFF.

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Required specs for group video calls toggle
You can use group video calls with the following system specifications:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 6.9.1 or later
• Android: Android OS 4.1 or later, with LINE version 6.9.2 or later (group video calls are not supported on some devices)

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Switching between friends in group video calls with more than 5 people toggle
If you make a group video call with more than 5 people, you can switch which friends are displayed using the following methods:

• Change with split screen display
Tap and hold on a friend from the call members listed on the right side of the screen, then drag them to the screen of the friend you want to switch out.

• Change with full screen display
Tap the friend you want to switch to from the members listed on the bottom of the screen.

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Live videos

What is the Live feature? toggle
The Live feature lets you make and view live videos in group and multi-person chats. Up to 200 people can participate in a live video.

To use the Live feature: 
1. Tap a group chat or multi-person chat.
2. Tap the call icon on the top of the screen > Live.

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What are the system requirements to use the Live feature? toggle
You can use the Live feature with the following:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 7.9.0 or later
• Android: Android OS 4.1 or later, with LINE version 7.9.0 or later (some devices may not be able to use the feature)

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What are the system requirements for using effects and filters in live videos? toggle
You can use effects and filters in live videos if your device meets the following requirements:

• iOS: iPhone 6 or later, iPad Air or later, iPad Mini 4 or later, with LINE version 7.9.0 or later
• Android: Android OS 4.4 or later, with LINE version 7.9.0 or later (some devices may not be able to use the feature)

Even if you fulfill the conditions above, you may not be able to use effects and filters depending on the performance of your device. In this case, the smiley face icon used for the feature will not appear.

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Notifications

Problems with Notifications

I got a notification but didn't receive any messages toggle
After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, please try the following:

• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Update the LINE app here.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile phone carrier for more information about web limiting and filtering services.

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Notifications delayed or not received toggle
Please check if your notifications settings are configured correctly first.

General LINE Notification Settings
Notification Settings on Your Device
Pop-Up Notification Settings

Notifications may be delayed or not received depending on your network or Wi-Fi connection.

Notifications may also be delayed or not received if there is insufficient memory on your device. Please try the following.

1. Delete any unnecessary apps or data on your device.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update

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Issues with notification sounds and vibrations toggle
First, check if the setting for your notification sounds is configured correctly.


Please understand that on some devices, the default sound may be used instead.

If you're still having trouble after checking the above, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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Issues with the appearance of the "N" mark and notification badges toggle
Depending on the strength of your network or Wi-Fi connection, the badge icon may be delayed or not appear at all.

Usually, the badge or "N" icon will stay on display until you start the app or check any new information that's been added.

If they're not showing up properly, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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I have notifications turned ON, so why am I not receiving them? toggle
If you’re still not receiving notifications even though there are no issues with your network connection as well as the settings on the app and your device, it's possible there are issues with Apple’s push notification service (APNs).

This is not an issue caused by LINE; however, we will work with Apple to help find a solution for it.

In the meantime, please try the following workaround to see if it resolves the issue:

1. Back up your chat history to iCloud.
2. Delete the LINE app and then reinstall it from the App Store.
3. Transfer your account, and then restore your chat history.

If you’re not sure how to back up your chats or transfer your account, please see the following Help articles:


Note: The issue won't be resolved if you restore backed up LINE data from iTunes. After deleting the LINE app, please make sure to re-install it from the App Store. 

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Notification Settings

General LINE notification settings toggle

Please refer to the following for information about general notification settings on LINE.

 

General notification settings

1. From the Friends or More tab, tap Settings > Notifications.

2. Turn Sound, Vibration, or any of the other settings ON or OFF as needed.

Note: Tap here to go to the Notifications settings on your smartphone.

 


 

Incoming voice call notification settings

1. From the Friends or More tab, tap Settings > Calls.

2. Turn the Allow voice calls setting ON or OFF.

Note: Tap here to go to the Allow voice calls settings on your smartphone.

 


 

Chat room notification settings

1. Tap the Chats tab.

2. Tap the chat you want to change the settings for.

3. Tap "V" at the top right of the chat.

4. Tap Mute chat or Unmute chat.

 

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Device notification settings toggle
Your device needs to be set up correctly in order for you to receive LINE notifications smoothly. Please follow the steps below to configure your device settings.

Notification settings
1. On your device, tap Settings > Notifications.
2. Tap LINE in your list of apps.
3. Adjust the settings you want to change.



Sound settings
1. On your device, tap Settings > Sounds.
2. Adjust the settings you want to change.
Note: You will not be able to hear notification sounds if your device is in Silent mode.



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Pop-Up Notification Settings toggle
To configure pop-up notification settings, please follow the steps below.

Showing Messages in Pop-Ups
You can choose whether to display messages in pop-up notifications.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap Show Preview to switch previews on or off.

Settings



Changing Pop-Up Settings
Configure when to show pop-up notifications.

1. Go to your device’s Settings > Notifications.
2. Select LINE from the list of apps.
3. Configure the settings as needed.



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Linked apps notification settings toggle
To configure notification settings for apps linked with LINE, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Additional Services.
2. Select the app you wish to configure notification settings for.
3. Select whether to Receive Messages and Receive Notifications.

Settings

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Temporarily disabling notifications toggle
To temporarily disable notifications, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications
2. Tap Mute, then select "Mute for 1 hour" or "Mute until 8 AM."

Settings



To enable notifications again, tap Mute again and select Un-mute.

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Timeline notification settings toggle
To configure Timeline notification settings, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap Timeline Notification to switch notifications on or off.

Settings

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LINE Pay notification settings toggle
To configure LINE Pay notification settings, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap LINE Pay to switch notifications on or off.

Settings

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