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Stickers, Coins, and Themes

Stickers

Issues with Stickers

I can't download or use stickers toggle
If you are having trouble downloading or using stickers, please try the following:

1. Restart your device.
2. Update the LINE app from the URL below:
3. Check your network connection.
4. Check the remaining storage space on your device.
5. Download the stickers again.
To delete and re-download your stickers
   a. Go to More > Settings > Stickers > Sticker Options.
   b. Tap the red icon next to the sticker set > Delete.
   c. Go back to Stickers.
   d. Tap Purchase History > select the stickers in question, then tap Download.

If the issue persists after trying the steps above, please contact us using the Problem Report Form.

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How to purchase Stickers

Purchasing stickers toggle
You will need to use Coins to purchase stickers in the LINE app. If you don't have enough Coins, you'll need to purchase some before you can buy stickers.

Check out this video for the steps to purchase stickers.
Note: If the video doesn't play, try opening the link with a different browser.

If you have enough Coins, try purchasing stickers with the following steps:

1. Go to More > Sticker Shop.
2. Select the sticker set you want to buy.
3. Tap Purchase.

Tap here to open the Sticker Shop page from your smartphone.

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How to use Stickers

Viewing your stickers toggle
To view your stickers, please follow the steps below:

1. Go to More > Settings > Stickers.
2. Tap My Stickers.

Tap here to open the My Stickers page from your smartphone.

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Viewing your sticker purchase history toggle
To view your sticker purchase history, please follow the steps below:

1. Go to More > Settings > Stickers.
2. Tap Purchase History.

Tap here to open the Settings menu from your smartphone.

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Sending stickers as gifts toggle
1. Go to the More or “…” tab > Sticker Shop.
2. Tap the stickers you wish to send.
3. Tap “Send as a Gift.”
4. Select a friend to send them to.

Sticker Shop

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Rearranging and deleting stickers toggle
You can rearrange and delete stickers from Sticker Options.

1. Go to More > Settings > Stickers.
2. Tap Sticker Options.

Tap here to open the Settings menu from your smartphone.

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Can stickers purchased on a smartphone be used on the PC version of LINE? toggle
Yes, once you download a set of stickers on the smartphone version of LINE, you will also be able to use it on the PC and iPad versions.

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Themes

Issues with Themes

I can't download or use themes toggle
Themes are only supported on LINE versions 4.0.0 and later for Android and iOS. You cannot use themes on versions of LINE earlier than 4.0.0 or on other devices, such as BlackBerry and Windows Phones.

If you are having trouble downloading or using themes after updating the app, please try the following: 

1. Restart your device.
2. Update your LINE app from the URL below: 
3. Check your network connection.
4. Check the remaining storage space on your device.
5. Change your theme back to Original and download the theme again.
To delete and re-download themes
   a. Go to More > Settings > Themes > My Themes > Edit.
   b. Tap the delete icon > Delete.
   c. Go back to My Themes.
   d. Download the theme again.
   e. Tap Apply.

If the issue persists after trying the steps above, please contact us using the Problem Report Form.

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How to purchase Themes

Purchasing themes toggle
To purchase themes, please follow the steps below:

1. Go to More > Theme Shop.
2. Tap the theme you wish to purchase.
3. Tap Purchase.

Tap here to open the Theme Shop from your smartphone.

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Why doesn't the screen in the theme's first preview image not appear? toggle

The screen in the first preview image only appears on the LINE start-up screen for Android devices. This image will not appear on iOS devices.

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If I purchase a theme, will I also get the stickers that appear in the preview images? toggle

The stickers that appear in the theme preview images are not sold as a set.
 

If you wish to use those stickers, please purchase them from the Sticker Shop in the LINE app or on LINE STORE.

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How to use Themes

Viewing your themes toggle
To view your themes, please follow the steps below: 

1. Go to More > Settings > Themes.
2. Tap My Themes.

Tap here to open the Settings menu from your smartphone.

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Viewing your theme purchase history toggle
To view your theme purchase history, please follow the steps below:

1. Go to More > Settings > Themes.
2. Tap Purchase History.

Tap here to open the Settings menu from your smartphone.

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Downloading themes toggle
To download themes, please follow the steps below:

1. Go to More > Settings > Themes.
2. Tap My Themes.
3. Tap Download.

Tap here to open the Settings menu from your smartphone.

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Coins

Purchasing LINE Coins toggle
To purchase LINE Coins, please follow the steps below:

1. Go to More > Settings > Coins.
2. Tap Charge.
3. Tap the pack of Coins you wish to purchase.

Tap here to open the Settings menu from your smartphone.

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Checking your Coin balance toggle
You can check your Coin balance by following the steps below: 

1. Go to More > Settings.
2. Tap Coins.

Tap here to open the Settings menu from your smartphone.

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How LINE Points are automatically exchanged for Coins toggle
If you are short Coins when trying to buy stickers or themes, but have enough Points to make the purchase, they will be automatically exchanged for Coins.

The following versions of LINE will convert the Points you have saved up automatically.

• iOS
LINE version 6.8.5 and later

• Android
LINE version 6.8.2 and later

You can check your Coin balance from your smartphone here.

The amount that appears under My Coins will include your LINE Points converted to Coins.

The exchange rate may differ depending on the country you are using LINE in. You can view the various rates here.

Your balance will appear under My Coins as in the following examples (For countries where 1 Coin = 2 Points):
• If you have 60 Coins and 80 Points, your balance will be 100
• If you have 10 Coins and 100 Points, your balance will be 60
• If you have 0 Coins and 100 Points, your balance will be 50
• If you have 0 Coins and 90 Points, your balance will be 45

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Gifts

Sending stickers and themes as gifts toggle
If you are using an iOS device, you can send items as gifts from LINE STORE.

LINE STORE
https://store.line.me/

For steps on how to send items as gifts from LINE STORE, please see this article.

Note: You cannot send items as gifts from the Sticker or Theme Shops on the iOS version of LINE. However, you can send free stickers as gifts where the Send as a Gift button appears.

Coins purchased in the app can only be used to make purchases for yourself. Unfortunately these Coins cannot be used to make purchases on LINE STORE.

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I can't send an item as a gift toggle
If you are using an iOS device, you can send paid items as gifts from LINE STORE.

LINE STORE

For the steps to send paid items as gifts from LINE STORE, please see here.

Please understand you cannot send paid items as gifts from the Sticker Shop or Theme Shop of the iOS version of LINE.
Note: If the Send as a Gift button appears for free stickers, you can send those.

You can use Coins you purchased in the app only to purchase items for yourself. Coins purchased in the app cannot be used on LINE STORE.

If the Send as a Gift button does not appear for the item you select, it means that sticker set or theme cannot be sent as a gift. You will also be unable to send an item as a gift if any of the following apply to the person you wish to send it to:

- The version of the LINE app they are using does not support the item you wish to send.
- They have blocked you.
- They are using a feature phone (a mobile phone that is not a smartphone).
- Their account was registered using a Facebook account for verification.
Note: In this case, the person can receive gifts if they verify their account with a phone number.

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Using stickers received as gifts toggle
To use stickers received as a gift, please see the following steps: 

1. Go to More > Settings > Stickers.
2. Tap Gift Box.
3. Tap the stickers you received.
4. Download the stickers.

Tap here to open the Settings menu from your smartphone.

 

You can receive gifts on Android versions 2.2.0 and later and iOS versions 3.4.0 and later. Please update your OS if necessary before checking your Gift Box.

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Do gifted stickers expire? toggle
Some sticker sets are only valid for a limited time. The validity period for those stickers will start to count down from the day they are downloaded.

Note: If the above mentioned stickers are sent as a gift, their validity period will start to count down after 16 days from the day they were received.

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Payment method

Purchasing and using Coins toggle
Coins used to purchase stickers and themes can be purchased from Settings > Coins > Charge.

For steps on how to purchase Coins, please see this article.

LINE Coins are purchased through the App Store. For details on payment methods, please see the following URL:

iTunes support

Select you country or region, then select iTunes > Billing.

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LINE STORE payment methods toggle
For details about payment methods available for use with LINE STORE, please see the following Help article:

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Issues when making purchase

Unable to make purchase

I can't purchase some stickers or themes toggle
You may be unable to purchase stickers and themes in the following cases:

1. The sticker set or theme is only available for a limited period.
You will not be able to purchase it after the period has expired.

2. The sticker set or theme is not available.
Stickers and themes sometimes go on sale at different times in the App Store and Google Play. Additionally, some stickers and themes are only available from certain app stores (the App Store, Google Play) or on LINE STORE.

3. The payment method is not accepted
Google Play payments are not supported in some countries and regions, and on some devices.
In this case, you will not be able to purchase any items from the Sticker and Theme Shops.

4. Some stickers are only available in certain countries.
If the sticker set’s details page says “Not on Sale,” or if you cannot find the set in the Sticker Shop, that means you cannot purchase or download it.

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I cannot purchase Coins toggle

LINE Coin purchases are made through Google and Apple. If you see any errors or are unsure of passwords that you are required to enter when making a purchase, please contact Google or Apple directly.


If you were not issued Coins after purchasing them, please see the following Help article:


Problems purchasing coins

 

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Problems purchasing Coins toggle

If you experience any issues when purchasing Coins, please contact us via the Problem Report Form.
 

For Android users please see here.

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Duplicate payment/cancelation

Duplicate payments toggle
If you were charged for the same purchase multiple times, we can check your purchase history and cancel the duplicate payments. However, if you have already used the Coins or Credit, we may not be able to do so.

Please inquire below:

Note: If you made your purchase through Apple, we cannot check the purchase history. In this case, please contact Apple directly.

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Cancelling purchases toggle
Purchased items cannot be cancelled or refunded. Items can only be cancelled in the event you are charged more than once for the same item.

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Not receiving items after making a purchase

I haven't received purchased items toggle
The steps for checking on purchased items differ depending on the type of item. Please refer to the relevant article below:


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I haven't received my Coins toggle
Please check your Coin balance and purchase history by following the steps below: 
1. Go to More > Settings.
2. Tap Coins.

Tap here to open the Settings menu from your smartphone.


If there are any problems with your balance or purchase history, please see the following articles:


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I can't use LINE Games items I purchased toggle
If you are having issues with items purchased in LINE Games, please refer to the Help section in the game.

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I didn't receive bonus Coins toggle
When purchasing packs of 500 Coins or more, the bonus Coins are already included in the total number of Coins.

50 Coins
100 Coins
200 Coins
500 Coins (Includes 100 bonus Coins)
800 Coins (Includes 200 bonus Coins)
1,600 Coins (Includes 400 bonus Coins)
3,300 Coins (Includes 900 bonus Coins)

Note: If you purchase a pack of 500 Coins, you are paying for 400 Coins and get 100 bonus Coins for free.

You can see your bonus Coin balance on the Coin management page.

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I didn't receive Coins charged on LINE STORE toggle
The LINE Credit you can charge on LINE STORE is a different currency from LINE Coins. LINE Credit can only be used to purchase items on LINE STORE.

Note: You cannot combine LINE Credit with LINE Coins, or use it to purchase items inside LINE or its family apps. Please use your LINE Credit on LINE STORE.

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I didn't receive the stickers I purchased toggle
First, try checking your sticker purchase history with the steps below:

1. Tap More > Settings > Stickers.
2. Tap Purchase history and check your past transactions.

Tap here to open the settings menu from your smartphone.


If the stickers you thought you purchased don't appear in your Purchase history, it may be that you didn't complete the transaction after purchasing Coins.

Check out this video for the steps to purchase stickers.
Note: If the video doesn't play, try opening the link with a different browser.

If there are any issues with your purchase history, please see the following Help article:



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I didn't receive a purchased theme toggle
Please check your purchase history after purchasing the theme(s).

1. Go to More > Settings > Themes.
2. Tap Purchase History.

Tap here to open the settings menu from your smartphone.


If there are any issues with your purchase history, please see the following article:

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Missing Coins, Stickers, etc.

All my items (Coins, stickers, etc.) are missing after changing to a new device toggle
If you are unable to use your paid items after changing devices, please try the following.

To download your stickers:
1. Tap More > Settings.
2. Tap Stickers > My Stickers > Download All.

To download your themes:
1. Tap More > Settings.
2. Tap Themes > My Themes.

To check your Coin balance:
1. Tap More > Settings > Coins.

Note: You cannot carry over your Coin balance to a device with a different OS (e.g. iPhone to Android and vice versa).

Tap here to open the settings menu from your smartphone.


If you are unable to resolve your issue with the above, it is possible that your account was not carried over successfully.

If your account has not been carried over successfully, the following will not be carried over:

-Paid item purchase history
-Coin balance
-Phone number registered to LINE
-Friends and Groups list
-Chat history
-Registered data for linked apps

Some paid items can be transferred. For more details, please refer to the following article:

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Restoring missing items (Coins, stickers, etc.) toggle
If you were unsuccessful in carrying over your account, we may be able to restore your purchased items.

Items that can be restored:
- The right to use your LINE stickers and themes (including those received as gifts)
- Purchase history and Coin balance
Note: Coins cannot be carried over between different OSes, such as from iPhone to Android and vice versa.
- Credit balance charged from LINE STORE

Please apply to restore your items via the link below after installing the LINE app and creating an account.

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Help Center