LINE

Stickers, Coins, themes, and emoji

Stickers

Issues with Stickers

I can't download or use stickers toggle
If you are having trouble downloading or using stickers, please try the following:

• Restart your device.
• Update the LINE app here.
• Check your network connection.
• Check the available amount of space on your device.
• Download the stickers again.

To delete and re-download your stickers:
1. Go to More > Settings > Stickers > Sticker Options.
2. Tap the red icon next to the sticker set > Delete.
3. Go back to Stickers.
4. Tap Purchase History > select the stickers in question, then tap Download.

If the issue persists after trying the steps above, please contact us using the Inquiry Form.

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Reporting creators' stickers or themes toggle
Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.

1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.

If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.

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How to purchase Stickers

Purchasing stickers toggle
You will need to use Coins to purchase stickers in the LINE app. If you don't have enough Coins, you'll need to purchase some before you can buy stickers.

If you have enough Coins, try purchasing stickers with the following steps:

1. Go to More > Sticker Shop.
2. Select the sticker set you want to buy.
3. Tap Purchase.

Tap here to open the Sticker Shop page from your smartphone.

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How to use Stickers

Viewing your stickers toggle
To view your stickers, please follow the steps below:

1. Go to More > Settings > Stickers.
2. Tap My Stickers.

Tap here to open the My Stickers page from your smartphone.

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Viewing your sticker purchase history toggle
To view your sticker purchase history, please follow the steps below:

1. Go to More > Settings > Stickers.
2. Tap Purchase History.

Tap here to open the Settings menu from your smartphone.

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Sending stickers as gifts toggle
Any sticker set with the Send as gift button on its purchase page can be sent to a friend as a gift.

To send stickers as a gift: 
1. Tap the Wallet or More tab > Sticker Shop.
2. Tap the sticker set you want to send.
3. Tap Send as gift.
4. Choose a friend and tap OK.
5. Choose a gift character and tap Send as gift or Purchase gift.

Tap here to go to the Sticker Shop page from your smartphone.

Note:
- If custom stickers are sent as a gift, only the recipient can edit the caption.
- Users with a version of LINE earlier than 9.4.5 cannot receive custom stickers. If you'd like to send custom stickers to someone using an earlier version, please ask them to update the LINE app.

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Rearranging and deleting stickers toggle
You can rearrange and delete stickers from Sticker Options.

1. Go to More > Settings > Stickers.
2. Tap Sticker Options.

Tap here to open the Settings menu from your smartphone.

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Downloading stickers toggle
If you carry over your LINE account or reinstall the app, you will need to download your stickers again using the steps below: 

1. Go to More > Settings > Stickers.
2. Tap My Stickers.
3. Tap Download all at the bottom, or tap the download icon next to each sticker set.

Tap here to open the My Stickers page from your smartphone.

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Custom stickers toggle
You can use custom stickers that let you enter your own captions from LINE version 9.5.0. (Update LINE to the latest version here.)

To purchase custom stickers: 
1. Tap the Wallet or More tab > Sticker Shop.
2. Tap the custom stickers you want to purchase.
3. Tap Edit caption.
4. Enter your caption and tap Done.
5. Review your caption on the preview screen and tap Purchase.
Note: The character limit for captions varies by sticker set.

You can also make changes to captions for custom stickers after you've downloaded them. For the steps to edit captions, see this Help article.

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Editing captions for custom stickers toggle
You can edit the captions for custom stickers as many times as you like.

To edit a caption:
1. Choose the custom stickers you want to edit from your list of sticker sets in a chat.
2. Tap Edit caption at the bottom of the sticker set.
3. Enter a new caption and tap Done.
4. Tap Save new caption.
Note: The character limit for captions varies by sticker set.

Editing a caption does not affect stickers that have already been sent.

You can also edit captions from the Sticker Shop and My Stickers.

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Using custom stickers you received as a gift toggle
To use custom stickers that were sent to you as a gift: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap Gift Box > the relevant item under Received.
3. Tap Edit caption.
4. Enter your caption and tap Done.
5. Review your caption on the preview screen and tap Download.
Note: The character limit for captions varies by sticker set.

You can also make changes to captions for custom stickers after you've downloaded them. For the steps to edit captions, see this Help article.

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Emoji

Issues with emoji

Why are emoji showing up as text? toggle
If emoji are not showing up properly, update the app to the latest version here.

Please note that purchased emoji are not supported on Timeline.

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I can't download emoji toggle
Try the following if you can’t download or use emoji:

• Restart your device.
• Update LINE here.
• Check your network connection.
• Delete any unnecessary apps and data on your device.

If you’re still experiencing issues after trying the above, we’ll look into it further. Please contact us via the Inquiry Form.

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Purchasing emoji

Purchasing emoji toggle
To purchase emoji: 
1. Tap the Wallet or More tab > Sticker Shop.
2. Tap the Emoji tab.
3. Tap the emoji set you want to purchase.
4. Tap Purchase > OK.

You can also tap and hold emoji in a chat and tap Shop to go to the purchase screen.
Note: If you want to purchase several different emoji sets used in a single message, you need to tap and purchase each set separately.

You need to use Coins to purchase emoji in the LINE app. For information on how to purchase Coins, please see this Help article.

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Using emoji

Can I use purchased emoji on LINE for PC? toggle
Yes, you can use purchased emoji on the latest version of LINE for PC.
Note: You can update LINE for PC here.

If you're not using the latest version of LINE for PC, purchased emoji will show up as text in parentheses.

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Checking your emoji purchase history toggle
To check your emoji purchase history: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap Purchase history.
3. Tap the Emoji tab.

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Downloading emoji toggle
To download emoji: 
1. From the Friends or More tab, tap Settings Stickers.
2. Tap My Stickers.
3. From the Emoji tab, tap the emoji set you want to download.
4. Tap Download.

You can also download all emoji sets at once by tapping Download all at the bottom of your emoji list.

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Changing the order of your emoji sets toggle
To change the order in which your emoji sets appear: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap Sticker set order.
3. Tap the Emoji tab.
4. Tap and hold the icon to the right of an emoji set and move it up or down and set it to the order you want it to be displayed.

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Deleting emoji toggle
To delete emoji: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap Sticker set order.
3. Tap the Emoji tab.
4. Tap the red icon next to the emoji set and tap Delete.
5. Confirm by tapping Delete once again.

To re-download emoji sets you've deleted, go to My Stickers > the Emoji tab.

For steps on how to download emoji sets, please see this Help article.

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Where to view all of your emoji sets toggle
To view your emoji sets: 
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap My Stickers.
3. Tap the Emoji tab.

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Themes

Issues with Themes

I can't download or use themes toggle
If you've updated the LINE app but are still unable to download or use themes, please try the troubleshooting tips below: 

• Restart your device.
• Check your network connection.
• Check how much free space you have on your device.
• Follow the steps below to re-download your themes.  
Note: Apply the Original theme before trying the steps.

1. Go to the Friends or More tab > Settings.
2. Tap Themes > My Themes > Edit.
3. Tap "-" > Delete.
4. Go back to My Themes.
5. Tap Download.
6. Tap Apply.

If you're still having issues after trying the troubleshooting tips above, please contact us via the Inquiry Form.

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Why does my theme look different from the sample image? toggle
Depending on the release version of LINE you’re using and your device, your theme’s design may appear differently from its sample image.

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Reporting creators' stickers or themes toggle
Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.

1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.

If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.

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How to purchase Themes

Purchasing themes toggle
To purchase themes, please follow the steps below:

1. Go to More > Theme Shop.
2. Tap the theme you wish to purchase.
3. Tap Purchase.

Tap here to open the Theme Shop from your smartphone.

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Why doesn't the screen in the theme's first preview image not appear? toggle

The screen in the first preview image only appears on the LINE start-up screen for Android devices. This image will not appear on iOS devices.

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If I purchase a theme, will I also get the stickers that appear in the preview images? toggle

The stickers that appear in the theme preview images are not sold as a set.
 

If you wish to use those stickers, please purchase them from the Sticker Shop in the LINE app or on LINE STORE.

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How to use Themes

Sending themes as gifts toggle
Any theme with the Send as gift button on its purchase page can be sent to a friend as a gift.

To send a theme as a gift: 
1. Tap the Wallet or More tab > Theme Shop.
2. Tap the theme you want to send.
3. Tap Send as gift.
4. Choose a friend and tap OK.
5. Choose a gift character and tap Send as gift.

Tap here to open the Theme Shop from your smartphone.

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Viewing your themes toggle
To view your themes, please follow the steps below: 

1. Go to More > Settings > Themes.
2. Tap My Themes.

Tap here to open the Settings menu from your smartphone.

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Viewing your theme purchase history toggle
To view your theme purchase history, please follow the steps below:

1. Go to More > Settings > Themes.
2. Tap Purchase History.

Tap here to open the Settings menu from your smartphone.

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Downloading themes toggle
To download themes, please follow the steps below:

1. Go to More > Settings > Themes.
2. Tap My Themes.
3. Tap Download.

Tap here to open the Settings menu from your smartphone.

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LINE Stickers Premium

Service

About LINE Stickers Premium toggle
LINE Stickers Premium is a flat-rate subscription service that gives you unlimited use of a variety of creators' stickers without having to purchase them.

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Plan types toggle
There are two subscription plans available for LINE Stickers Premium.

• Monthly plan: JPY 240 (tax included)
• Yearly plan: JPY 2,400 (tax included)
Note: A Student plan is also available. For more information, see here.

First-time LINE Stickers Premium subscribers get a free one-month trial. You can also change your plan at any time. For more information, see this Help article.

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Purchasing a subscription plan toggle
To purchase a LINE Stickers Premium plan: 
1. Tap the Home tab > Services > Sticker Shop.
2. In the LINE Stickers Premium area at the center of the screen, tap Try it for free.
3. Select a plan and agree to the Terms and Conditions of Use.
4. Follow the on-screen instructions and continue with your purchase.
5. Tap OK.

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Usage environment

System requirements toggle
LINE Stickers Premium can be used with the following system specifications.

• LINE app version
Android and iOS devices: Versions 9.10.0 and later

• Supported OS versions
- iOS 10.0 or later
- Android 4.4 or later

This service is not supported on:
• Tablets
• PCs
• Other devices that cannot support the use of the LINE app

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Can I use LINE Stickers Premium on multiple devices? toggle
LINE Stickers Premium can only be used with one LINE account on one device.

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What countries can I use LINE Stickers Premium in? toggle
LINE Stickers Premium can only be used with LINE accounts registered in Japan.
Note:
- You can use the service overseas if your device's international roaming setting is turned ON.
- If you move to another country and your registered information changes, you will no longer be able to use LINE Stickers Premium.

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Linking with the LINE App

What happens if I uninstall the LINE app? toggle
You will not be able to transfer any of your LINE Stickers Premium data (such as your plan purchase history and downloaded stickers) unless you re-install the LINE app and transfer your account.

Also, your paid plan will continue to renew automatically even if you uninstall the LINE app during the plan period. If you don't want to use LINE Stickers Premium any more, you need to cancel your plan.

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What happens if I delete my LINE account? toggle
Deleting your LINE account will also delete your LINE Stickers Premium usage history (such as your plan purchase history and downloaded stickers). This data cannot be restored, so please be careful not to delete your LINE account by mistake.

Also, your paid plan will continue to renew automatically even if you delete your LINE account during the plan period. If you don't want to use LINE Stickers Premium any more, you need to cancel your plan.

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What happens if I change devices? toggle
You can keep using all of your LINE Stickers Premium information (even if your new device runs on a different OS) by transferring your LINE account.

If you changed to a device with a different OS and want to change plans or delete your account, you need to cancel your plan on your old OS before transferring your LINE account. To change plans after transferring your account, wait until your canceled plan expires, then sign up for a new one.
Note:
- After canceling your plan, you can keep using it until its remaining days run out.
- For more information on canceling your plan, see this Help article.

Please understand that your LINE Stickers Premium information cannot be transferred to unsupported devices or OSes.

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Transferring your LINE Stickers Premium information to another LINE account toggle
Your LINE Stickers Premium information will be transferred automatically if your Apple ID is the same as before.

If your information isn't transferred automatically, follow the steps below to transfer it: 
1. Tap the Home tab > Settings > Stickers > LINE Stickers Premium.
2. Tap Restore subscription.

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Plans

Plan types toggle
There are two subscription plans available for LINE Stickers Premium.

• Monthly plan: JPY 240 (tax included)
• Yearly plan: JPY 2,400 (tax included)
Note: A Student plan is also available. For more information, see here.

First-time LINE Stickers Premium subscribers get a free one-month trial. You can also change your plan at any time. For more information, see this Help article.

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About the Student plan toggle
Students currently attending a university, graduate school, junior college, vocational school, technical junior college, high school, or middle school in Japan are eligible for the Student plan.
Note: If you're a minor, you need permission from a parent or guardian to subscribe to this service.

• Student plan: JPY 120/month (tax included)

First-time LINE Stickers Premium subscribers get a free one-month trial. You can also change your plan at any time. For more information, see this Help article.

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About the free one-month trial toggle
First-time subscribers can try out LINE Stickers Premium free of charge for one month. You'll be able to use Premium stickers as soon as you purchase a plan.

To start your free one-month trial: 
1. Tap the Home tab > Services > Sticker Shop.
2. In the LINE Stickers Premium area at the center of the screen, tap Try it for free.
3. Select a plan and agree to the Terms and Conditions of Use.
4. Follow the on-screen instructions and continue with your purchase.
5. Tap OK.

Note: You will not be charged if you cancel your subscription at least one day before the free trial period ends. If less than 24 hours remain before the trial period ends, you will automatically be charged for the following month.

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Making payments toggle
You can pay for your LINE Stickers Premium subscription through:

• The App Store
• Google Play

For details about making payments, please see the link below for your device.


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About auto-renewal subscriptions toggle
An auto-renewal subscription is a billing method that automatically charges you from the day you start making payments.

The period you are billed for will differ depending on your plan.

• Monthly plan
You are charged once a month from the day you start making payments.

• Yearly plan
You are charged once annually from the day you start making payments.

Once your billing cycle begins, you can enjoy using LINE Stickers Premium without having to worry about renewing your plan until you decide to cancel your subscription.

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Checking your subscription plan toggle
You can check your current LINE Stickers Premium subscription plan and its status from the Home tab by tapping Settings > Stickers > LINE Stickers Premium.

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Checking your subscription plan auto-renewal date toggle
You can check the next auto-renewal date of your LINE Stickers Premium subscription plan from the Home tab by tapping Settings > Stickers > LINE Stickers Premium.

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Changing/canceling/restoring plans

Changing your plan toggle
To change your plan: 
1. Tap the Home tab > Settings > Stickers > LINE Stickers Premium.
2. Follow the instructions on the Manage subscription screen to cancel your plan.

Note: When changing to or from a Student plan, please cancel your current plan and subscribe to a new one from the Sticker Shop.

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What happens to the stickers I downloaded if I cancel my subscription plan? toggle
If you cancel your subscription, you will not be able to use your downloaded stickers after the plan expires.

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Using stickers from an expired plan again after re-subscribing toggle
To use stickers you downloaded during a previous subscription: 
1. Tap the Home tab > Settings > Stickers > LINE Stickers Premium.
2. Tap My Premium stickers > Download all.

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Re-subscribing to a canceled plan while it's still valid toggle
If you want to re-subscribe to a plan that was canceled but hasn't expired yet, please restore the subscription on the App Store or Google Play.

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Canceling a subscription toggle
To cancel your subscription: 
1. Tap the Home tab > Settings > Stickers > LINE Stickers Premium.
2. Follow the instructions on the Manage subscription screen to cancel your subscription.

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Features

Checking if sticker sets are offered with LINE Stickers Premium toggle
In the Sticker Shop, you'll see a "P" at the top right of sticker sets that can be used with a LINE Stickers Premium subscription.

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How many Premium sticker sets can I download? toggle
You can download up to five Premium sticker sets at a time. If you already have five sticker sets, you need to delete one before you can download another.

For the steps to delete a sticker set, see this Help article.

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Checking your downloaded Premium stickers toggle
To check your sticker sets: 
1. Tap the Home tab > Settings > Stickers LINE Stickers Premium.
2. Tap Downloaded sets.

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Using your downloaded Premium stickers toggle
You can use your downloaded Premium stickers in chats. If you turn Display suggestions ON in your settings, you can also choose to use Premium stickers that you haven't downloaded when they appear as suggestions.

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Deleting Premiums ticker sets toggle
To delete Premium sticker sets you've downloaded: 
1. Tap the Home tab > Settings > Stickers LINE Stickers Premium.
2. Tap Downloaded sets > Edit.
3. Tap "-" > Delete > Delete.

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Other

I'm having an issue with LINE Stickers Premium toggle
Before sending an inquiry, check the other Help pages to see if you can find a solution there.

If you're still unable to resolve the issue, please contact us via the Inquiry Form.
Note:
- We look into inquiries in the order we receive them, and will work to address yours as quickly as possible.
- We may contact you again with additional questions if we need more information to conduct our investigation.

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Coins

Purchasing LINE Coins toggle
To purchase LINE Coins, please follow the steps below:

1. Go to More > Settings > Coins.
2. Tap Charge.
3. Tap the pack of Coins you wish to purchase.

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Checking your Coin balance toggle
You can check your Coin balance by following the steps below: 

1. Go to More > Settings.
2. Tap Coins.

Tap here to open the Settings menu from your smartphone.

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How LINE Points are automatically exchanged for Coins toggle
If you are short Coins when trying to buy stickers or themes, but have enough Points to make the purchase, they will be automatically exchanged for Coins.

The following versions of LINE will convert the Points you have saved up automatically.

• iOS
LINE version 6.8.5 and later

• Android
LINE version 6.8.2 and later

You can check your Coin balance from your smartphone here.

The amount that appears under My Coins will include your LINE Points converted to Coins.

The exchange rate may differ depending on the country you are using LINE in. You can view the various rates here.

Your balance will appear under My Coins as in the following examples (For countries where 1 Coin = 2 Points):
• If you have 60 Coins and 80 Points, your balance will be 100
• If you have 10 Coins and 100 Points, your balance will be 60
• If you have 0 Coins and 100 Points, your balance will be 50
• If you have 0 Coins and 90 Points, your balance will be 45

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Gifts

Sending stickers and themes as gifts toggle
For information on how to send stickers and themes as gifts, see the Help articles below.
Note: Coins cannot be sent as gifts.

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I can't send items as gifts toggle
If the Send as gift button doesn't appear for the item you've selected, it means that sticker set or theme cannot be sent as a gift.

You will also be unable to send items as gifts if any of the following apply to the recipient:

• They're using a version of the LINE app that doesn't support the item you want to send.
• They've blocked you.
• Their account was registered using a Facebook account for verification.
Note: In this case, the person can receive gifts if they verify their account with a phone number.

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Using stickers that are gifted to you toggle
You need to download stickers that are gifted to you in order to use them. Please follow the steps below to do so.

1. Go to More > Settings > Stickers.
2. Tap Gift Box > the relevant item under Received.
3. Download the stickers.

Tap here to open the Settings menu from your smartphone.

 

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Do gifted stickers expire? toggle
Some sticker sets are only valid for a limited time. The validity period for those stickers will start to count down from the day they are downloaded.

Note: If the above mentioned stickers are sent as a gift, their validity period will start to count down after 16 days from the day they were received.

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Payment method

Purchasing and paying for coins toggle
You can purchase LINE Coins (used for buying stickers and themes) by tapping Settings > Coins > Buy. For instructions on how to purchase LINE Coins, see this Help article.

Payments for LINE Coins are made through the App Store. Please visit the website below for more information on making payments.

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LINE STORE payment methods toggle
For details about payment methods available for use with LINE STORE, please see the following Help article:

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Issues when making purchase

Unable to make purchase

I can't purchase some stickers or themes toggle
You may be unable to purchase stickers and themes in the following cases:

1. The sticker set or theme is only available for a limited period.
You will not be able to purchase it after the period has expired.

2. The sticker set or theme is not available.
Stickers and themes sometimes go on sale at different times in the App Store and Google Play. Additionally, some stickers and themes are only available from certain app stores (the App Store, Google Play) or on LINE STORE.

3. The payment method is not accepted
Google Play payments are not supported in some countries and regions, and on some devices.
In this case, you will not be able to purchase any items from the Sticker and Theme Shops.

4. Some stickers are only available in certain countries.
If the sticker set’s details page says “Not on Sale,” or if you cannot find the set in the Sticker Shop, that means you cannot purchase or download it.

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I cannot purchase Coins toggle

LINE Coin purchases are made through Google and Apple. If you see any errors or are unsure of passwords that you are required to enter when making a purchase, please contact Google or Apple directly.


If you were not issued Coins after purchasing them, please see the following Help article:


Problems purchasing coins

 

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I'm having a problem purchasing Coins toggle

If you experience any issues when purchasing Coins, please contact us via the Inquiry Form.

 

Android users, please see here.

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Duplicate payment/cancelation

Duplicate payments toggle
If you were charged for the same purchase multiple times, we can check your purchase history and cancel the duplicate payments. However, if you have already used the Coins or Credit, we may not be able to do so.

Please inquire below:

Note: If you made your purchase through Apple, we cannot check the purchase history. In this case, please contact Apple directly.

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Cancelling purchases toggle
Purchased items cannot be cancelled or refunded. Items can only be cancelled in the event you are charged more than once for the same item.

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Not receiving items after making a purchase

I haven't received purchased items toggle
The steps for checking on purchased items differ depending on the type of item. Please refer to the relevant article below:


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I haven't received my Coins toggle
Please check your Coin balance and purchase history by following the steps below: 
1. Go to More > Settings.
2. Tap Coins.

Tap here to open the Settings menu from your smartphone.


If there are any problems with your balance or purchase history, please see the following articles:


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I can't use LINE Games items I purchased toggle
If you are having issues with items purchased in LINE Games, please refer to the Help section in the game.

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I didn't receive bonus Coins toggle
When purchasing packs of 500 Coins or more, the bonus Coins are already included in the total number of Coins.

50 Coins
100 Coins
200 Coins
500 Coins (Includes 100 bonus Coins)
800 Coins (Includes 200 bonus Coins)
1,600 Coins (Includes 400 bonus Coins)
3,300 Coins (Includes 900 bonus Coins)

Note: If you purchase a pack of 500 Coins, you are paying for 400 Coins and get 100 bonus Coins for free.

You can see your bonus Coin balance on the Coin management page.

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I didn't receive Coins charged on LINE STORE toggle
The LINE Credit you can charge on LINE STORE is a different currency from LINE Coins. LINE Credit can only be used to purchase items on LINE STORE.

Note: You cannot combine LINE Credit with LINE Coins, or use it to purchase items inside LINE or its family apps. Please use your LINE Credit on LINE STORE.

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I didn't receive the stickers I purchased toggle
First, try checking your sticker purchase history with the steps below:

1. Tap More > Settings > Stickers.
2. Tap Purchase history and check your past transactions.

Tap here to open the settings menu from your smartphone.


If the stickers you thought you purchased don't appear in your Purchase history, it may be that you didn't complete the transaction after purchasing Coins.

If there are any issues with your purchase history, please see the following Help article:

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I didn't receive a purchased theme toggle
Please check your purchase history after purchasing the theme(s).

1. Go to More > Settings > Themes.
2. Tap Purchase History.

Tap here to open the settings menu from your smartphone.


If there are any issues with your purchase history, please see the following article:

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Missing Coins, Stickers, etc.

All my items (Coins, stickers, etc.) are missing after changing to a new device toggle
Please try the troubleshooting tips below if you are unable to use the items you previously purchased after changing devices.

Download your stickers again:
1. Go to the Friends or More tab > Settings.
2. Tap Stickers > My Stickers > Download all.

Download your themes again:
1. Go to the Friends or More tab > Settings.
2. Tap Themes > My Themes.
3. Tap Download next to each theme.

Check your Coin balance:
1. Go to the Friends or More tab > Settings > Coins.
Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).

Tap here to go to LINE's settings on your smartphone.
 
If the tips above do not resolve your issue, it is possible that your account was not transferred successfully. In this case, the following data will not be carried over:

• Your item purchase history
• Your Coin balance
• The phone number registered to your LINE account
• Your friends and groups
• Your chat history
• The registered data of each app linked to your LINE account

It may still be possible to transfer some of your paid items. For more information, please see this Help article.

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Restoring missing items (Coins, stickers, etc.) toggle
If you were unable to transfer your account, we may be able to restore your purchased items.

We can restore:
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and LINE Point/Coin balance
Note: Coins cannot be carried over between different OSes, such as from iPhone to Android and vice versa.
- Your Credit balance charged from LINE STORE

Please apply to restore your items via the link below after installing the LINE app and creating an account.


Important: For LINE game items and data, please send an inquiry from within the relevant game app.

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