LINE

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Verification

Not receiving the verification SMS toggle
If you are not receiving a verification SMS, it may be due to the following.

1. The phone number was entered incorrectly.
2. Depending on the circumstances of your mobile provider, your reception may be weak.

If you have not received an SMS after ten minutes, please try requesting another verification SMS from the Resend Verification Code Form.

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Using LINE on devices unable to receive SMS toggle
You cannot register with LINE if you are unable to receive SMS texts on your device.

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Changing Devices

Carrying over accounts toggle
To contine using your existing LINE account after changing to a new device, you need to have registered an email address on your previous device.

Data that can be carried over
- Friends and Groups lists
- Paid, free and gifted stickers

Data that cannot be carried over
- Paid item purchase history (excluding paid stickers)
- Remaining Coin balance

Steps to carry over your account
1. From the Login screen tap "Log in"
2. Enter the email address and password you registered on your previous device and tap OK

You cannot log in with Facebook on LINE.

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Using LINE on Multiple Devices

Using multiple SIM cards on the same device toggle
You can only verify one phone number on one device. LINE authenticates your account using your device information and phone number. Your account data will reset each time you change your SIM card.

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Using the same account on multiple devices toggle
You cannot use the same LINE account on multiple devices. Only one phone number and email address can be verified on each device. If you verify the same phone number on another device, the account on your previous device will automatically be deleted and you will no longer be able to access it.

You can access the same account you use on your smartphone, using the PC version of LINE.

You can download the PC version of LINE from via the following URL.

LINE for PC

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Security

How LINE utilizes the contact information on your smartphone toggle
LINE accesses information on a device's contacts list to make it easy for users to find their friends. Only phone numbers and email addresses from your contacts list will be transferred to our servers. All information is encrypted. Please follow the steps below if you would like us to use your contacts list to help you easily find friends on LINE.

1. On the registration screen, select "Auto Add Friends" and "Allow Others to Add" option
2. Tap the settings icon > Friends > select "Auto Add Friends"

LINE will add mutual contacts to your Friends list automatically. If only one of you has the other as a contact, the one who has the contact information will be added to the other's Friend Recommendations list, while the other will be added to the Friends list.

Your phone number, and other information obtained from your contacts list (phone numbers and email addresses) will not be disclosed and will be protected as follows:
1. Your contact information will be used only if you agree to the terms & conditions of LINE when signing up. The Terms of Service describes when and how LINE will use your personal information.
2. If you agree to allow LINE to find your friends, the phone numbers and mobile email addresses in your contacts list will be sent to our servers. 
At this time, the contact information will be encrypted and securely transferred to our server.
3. We use encrypted text when comparing your information with existing user information.

For more details on our privacy policy, please see the following article:

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How your contacts list information is stored toggle
When you agree to allow LINE to find your friends, the information sent to our servers from your contacts list (phone numbers and email addresses) will be encrypted and securely stored on our servers. For more information on our privacy policy, please click on the link below.

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Account information that can be viewed by others toggle
Unless you disclose information yourself, your registered phone number, ID and email address will never be disclosed to third parties. 
Only your display name, profile image and 'What’s Up?' messages on LINE can be viewed by other users.

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Service

Recommended system specifications for LINE toggle
We recommend the following system specifications for using LINE:

• iOS devices
Devices running iOS 8.0 or later
Note: Devices running a version of iOS earlier than 8.0 can use LINE up to version 6.7.0.

• Android devices
Devices running Android OS 4.1 or later
Note: Devices running an older version of Android OS can use the following versions of LINE:
- Android OS 4.0.3 - 4.0.4: up to LINE version 7.2.2
- Android OS 2.3.0 - 4.0.2: up to LINE version 5.1.4
- Android OS earlier than 2.3.0: up to LINE version 4.5.4

• Windows Phone
OS 7.5 or later

• Tizen
OS 2.4 or later.

• Feature phone (non-smartphone mobile phones)
DoCoMo, Softbank, au
Note: Only available for use in Japan.

PC:
• Windows
Windows 7 and later

• Mac
OS X10.9 (Mavericks) and later

• Windows 10
Windows 10

• Chrome
Chrome browser version 42 or later

Recommended OSes
 • Windows: 7 and later
 • Mac: OS X10.9 (Mavericks) and later
 • Chrome OS

iPad
• iPad
iPad 2 or later (iOS 7 or later)

• Apple Watch
Watch OS 1.0 or later
Note:
- You cannot create a new account on Apple Watch.
- Please check to make sure the iPhone you are using for pairing is updated to iOS 9 or later.

• Android Wear
Android OS 4.3 or later
Note: You cannot create a new account on Android Wear devices.

The following devices are not supported:
- iPod touch
- WALKMAN
- SmartTV BOX
- Fire OS for Kindle, etc.
- PHS devices
- Simulators/ emulators (virtual environments)

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How to use the PC version of LINE toggle
To use the PC version of LINE, you need to register an email address on the smartphone (or tablet) version of LINE. You cannot register as a new user from the PC version.

1. Refer to the following to register your email address on your smartphone

2. Download LINE on your PC from the following link.

3. Log in to the PC version of LINE using the email address and password registered in step 1

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