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About Chats

How do I delete a chat? toggle
To delete a chat please follow the steps below.

1. Click the chat icon on the left menu bar.
2. Right-click on the chat you wish to delete.
3. Click Delete.

Please note deleting chats on the Windows 10 version of LINE will also delete the chats from the smartphone version of LINE. Once deleted, it cannot be recovered.

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How do I save chats? toggle
To save chats please follow the steps below.

1. Click the chat icon on the left menu bar.
2. Click on the chat you wish to save.
3. Click on the three dots at the top of the screen.
4. Click Save Chat.

You can save your chat history in text format. Images and stickers cannot be saved.

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Can I send location information on the Windows 10 version of LINE? toggle
Yes, you can send location information or search for specific locations and share them. To send location information, follow these steps.

1. Click on the paperclip icon at the bottom left of a chat room.
2. Click Share location.
3. On the map click the location you wish to share, or click the search button at the top right of the screen and search for a location.
4. Click Share location.

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How do I start a multi-person chat? toggle
You can start a multi-person chat by following the steps below.

1. Click the chat icon on the left menu bar.
2. Click on + at the top right of the chat list screen.
3. Click OK.

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What is a group note? toggle
Group note is a notice board which you can use with group members to share stickers, images, videos and URL links. You can also post images in a group album to share with all members.

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How do I create a group note? toggle
Please follow the steps below to post group notes.

1. Click on the group from your friends or chats list, and open the group chat.
2. Click on the note icon at the top of the chat room.
3. Click on the Notes tab.
4. Click on either the Post, Photo or Sticker tab.
5. Check the details of your post and click Done at the top right of the screen.

If you are not currently in a group, please create a group and invite your friends.

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How do I view a group note? toggle
You can view a group note by following either of the steps below.

- Click on the group photo from your friends list which will display the group profile, then click on the note or album icon.

- Click on the note icon on the top left of the group chat room.

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What can I post in group notes? toggle
You can attach and post stickers, images, videos and URL links in group notes.

- You can attach up to 20 stickers, images and videos to each post.
- You can attach one URL link per post.
- You can attach one sound/animation sticker per post. You cannot combine this with regular stickers.

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How do I edit or delete group posts? toggle
Please follow the steps below to edit or delete group posts. Please note you can only edit or delete posts that you created.

1. Click on the post you wish to edit.
2. Click on the three dots at the top right of the screen.
3. Click on Edit or Delete.

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Where can I see new group posts? toggle
You can see new group posts from push notifications or the notifications icon on the top right of the timeline screen.

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I don't want to receive notifications for group notes and albums toggle
You can set the notifications so you don't receive notifications for notes or albums for certain groups by following the steps below:

1. Click the friends icon on the left menu bar.
2. Right-click on the group.
3. Click Group Settings.
4. Turn the timeline notifications Off.

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Can friends who are not members of a group view group notes in the timeline? toggle
The group notes that appear on the timeline can only be seen by group members. 

Please be assured that they will not appear for friends who are not in the group.

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How do I add a photo to an existing post? toggle

You cannot add images to a note that has already been posted. You can however add photos to an existing album.

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How do I create a new album? toggle
Please follow the steps below to create a new album.

1. Click on the friends icon on the left menu bar > group photo.
2. From the group profile screen, click the albums icon.
3. Click + Create Album.
4. Enter an Album Name and upload photos by selecting +.

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How do I save photos from an album? toggle
Please follow the steps below to save photos from an album.

1. Click on the friends icon on the left menu bar > group photo.
2. From the group profile screen, click the albums icon.
3. Click on the album.
4. Click the photos you wish to save.
5. Click on the arrow button at the top right of the screen.

If you wish to save all photos from the album, after step 3 click the arrow button at the top left > Save All.

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How do I add photos to an album? toggle
Please follow the steps below to add photos to an album.

For group albums:
1. Click on the friends icon on the left menu bar > group photo.
2. From the group profile screen, click the albums icon.
3. Click on the album.
4. Click on the + to the right of the album name.
5. Select the photos you wish to add.

For 1-on-1 chat albums:
1. Click on the notes icon at the top of the chat room with your friend.
2. Click on the Albums tab.
3. Click on the + to the right of the album name.
4. Select the photos you wish to add.

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I want to delete an album toggle
Please follow the steps below to delete an album. Albums can be deleted by any member of the group. Please be aware that once an album is deleted it cannot be recovered.

For group albums:
1. Click on the friends icon on the left menu bar > group photo.
2. From the group profile screen, click the albums icon.
3. Click on the album.
4. Click on the three dots to the right of the album name.
5. Click Delete Album.

For 1-on-1 chat albums:
1. Click on the note icon at the top of the chat room with your friend.
2. Click on the albums tab.
3. Click on the album you wish to delete.
4. Click on the three dots to the right of the album name.
5. Click Delete Album.

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How do I delete album photos? toggle
Please follow the steps below to delete album photos. Posts can be deleted by any member of the 1-on-1 chat or the group.

For group albums:
1. Click on the friends icon on the left menu bar > group photo.
2. From the group profile screen, click the albums icon.
3. Click on the album.
4. Click on the photo you wish to delete.
5. Click on the three dots at the top right > Delete Photo.

For 1-on-1 chat albums:
1. Click on the note icon at the top of the chat room with your friend.
2. Click on the albums tab.
3. Click on the album.
4. Click on the photo you wish to delete.
5. Click on the three dots at the top right > Delete Photo.

Please note that deleted photos cannot be recovered. When a post is deleted, there will be a notification in the chat room to indicate who deleted the post.

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Can I recover an album photo I deleted? toggle
No, you cannot recover an album photo that has been deleted.

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How do I change an album name? toggle
Please follow the steps below to change an album name.

For group albums:
1. Click on the friends icon on the left menu bar > group photo.
2. From the group profile screen, click the albums icon.
3. Click on the album.
4. Click on the three dots to the right of the album name > Rename Album.

For 1-on-1 chat albums:
1. Click on the note icon at the top of the chat room with your friend.
2. Click on the albums tab.
3. Click on the album.
4. Click on the three dots to the right of the album name.
5. Click Rename Album.

An album name must be between 1 to 20 characters, and you cannot use the same album name twice.

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Is there a limit on the number of albums I can post? toggle
Please note the following limits on posting albums.

- 100 albums per chat room.
- 1000 photos per album.

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I want to turn off sound notifications toggle
To turn sound notifications off, follow the steps below.

1. Click on the settings icon on the left menu bar.
2. Click Settings > Notifications tab.
3. Turn Notify by Sound Off.

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I want to turn off popup notifications toggle
To turn off popup notifications follow the steps below.

1. Click on the settings icon on the left menu bar.
2. Click Settings > Notifications tab.
3. Turn Notify by Popup Off.

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Can I turn notifications off for a specific chat? toggle
To turn notifications off for a specific chat, follow the steps below.

1. Click on the chats icon on the left menu bar.
2. Click on the chat.
3. Click on the three dots at the top of the screen.
4. Click Turn off Alert.

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How to change the key to send a message toggle
To change the key assigned to send a message:

1. Click the settings icon at the bottom of the screen.
2. Click Settings > Chats & Voice Calls.
3. In Chat Settings, select your preferred option under Send Key.

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How to insert a line break toggle
Depending on your chat settings, the way to insert a line break will vary.

Check your current chat settings and try either of the methods below. For steps on how to check your chat settings, see this Help article.

To insert a line break:
• If the Enter key is set as your Send Key: press Shift + Enter
• If Alt + Enter are set as your Send Key: press Enter

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