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About Logging In/Out

Logging in and out

Logging in to the PC or Windows 8 version of LINE toggle
There are three ways to log in to the PC or Windows 8 version of LINE. 

Please reference the following Help article that corresponds to your situation:


Note: 
- Logging in with a QR code is not available on the Windows 8 version of LINE.
- You can only log in with a phone number if you signed up from the PC version of LINE.

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How do I log out of LINE? toggle
On the PC version:
There are two ways to log out of LINE:
1. Click on the Settings icon at the top of the screen and select Log Out.
2. Right-click the LINE icon on the right hand side of the task bar, and select Log Out from the menu window.

On the Windows 8 version:
Click on your profile name at the top-right of the main screen to access your profile, then select Log Out at the bottom of the screen.

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LINE has just logged me out. Why is this? toggle
You may be logged out automatically from the PC or Windows 8 versions of LINE under the following circumstances:

1. If you log into the PC or Windows 8 version of LINE from another device.
2. If you change your email address or password from the smartphone version of LINE.
3. If you log out using the Device Manager on the smartphone version of LINE.
4. If you delete your account using the smartphone version of LINE.
5. If a network error or a system failure occurs.
6. If the app remains unused for a given amount of time.

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Logging in with an email address

What should I do if I forgot my password? toggle
If you are using the PC version of LINE, you can reset your password by following the steps below:

1. At the bottom of the login screen, click Reset Password?
2. Enter your registered email address and click OK.

If you registered your email address on the smartphone version of LINE, you can also reset your password from the app. 

To reset your password, please refer to the following Help article relevant to your device:

- iOS

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Logging in with an email address toggle
In order to log in using an email address, you need to register one beforehand. For details on how to register an email address, please refer to the following Help article:


To log in with an email address, please follow the steps below:

1. Download the PC version of line.

2. Start the PC or Windows 8 version of LINE.
3. Click Email Login.
4. Enter your registered email address and password and click Login.

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How to register an email address toggle
If you signed up for LINE from your smartphone and wish to use the PC or Windows 8 version of LINE, you will need to register an email address beforehand.

If you signed up for LINE using the PC version, we recommend registering an email address as a more reliable method of logging in. 

For users who signed up for LINE using a smartphone, please refer to the following Help article that is relevant to your device to register an email address:

- iOS

If you did not register an email address when you signed up for LINE on the PC version, please do so by following the steps below:

1. Click the settings icon > Settings.
2. Click the Basic tab on the left side of the screen > Register Email.
3. Enter the email address you wish to register and click Next.
4. Enter the verification code sent to your email address and click Next.

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I forgot my registered email address toggle
If you are using the PC version of LINE, you can check your registered email address by referring to the following:

1. Click the settings icon > Settings.
2. Check the email address that appears next to Email in the Basic tab.

If you registered an email address with the smartphone version of LINE, you can check or change your email address from the app.

Please refer to the following Help article that is relevant to your device:

- iOS

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Do I have to enter my ID and password every time? toggle
No you don’t!

On the PC version:
Check the "Log me in automatically" option on the login screen, or go to Settings > Basic tab and check the "Log me in automatically" option, to stay logged in.

On the Windows 8 version:
Check the Auto Login option at the Login screen, or go to Settings > Basic tab and check the Auto Login option, to stay logged in.

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Login errors

I get an error when I enter my email address or password toggle
If you encounter an error after entering your email address or password when you log in to the PC or Windows 8 version of LINE, it is possible you may have accidentally entered the wrong information.

Please follow the steps below to make sure there are no mistakes with your login information and try logging in once again.

1. Enter your email address and password in a notepad app and ensure the following:
- Make sure there are no extra spaces.
- Enter your password in half-width characters.
- As the letters are case sensitive, make sure you entered them correctly.

2. Copy the email address and password you entered in a notepad app.
3. Start the PC version of LINE and paste your email address and password into their respective fields, then log in.

If you are unable to resolve the issue with the method above, it is possible the login information you entered and the information registered with your LINE account may be different.

If you registered an email address with the smartphone version of LINE, you can check your registered email address by referring to the following Help article relevant to your device.

- iOS

Note: If you signed up for LINE using the PC version, you cannot check or change your email address before logging in. 

If you are still unable to log in with the correct email address, it is possible you may have accidentally entered the wrong password. In this case, please refer to the following Help article to change your password:

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Logging in and performance issues toggle
If you are experiencing logging in or performance issues, first check which version of LINE you can use on your PC from here, then try the following. 

Windows, Windows 8, and Mac version of LINE
- Uninstall the PC version of LINE and then reinstall it
- Restart your PC
-Disable any security software or firewalls you have in place temporarily, or allow the LINE application to be used.
-Disable any resident software or customization software such as WindowsBlinds, etc.

Windows 10 version of LINE
- Update the PC version of LINE
- Restart your PC
-Disable any security software or firewalls you have in place temporarily, or allow the LINE application to be used.
-Disable any resident software or customization software such as WindowsBlinds, etc.

Chrome version of LINE
- Uninstall the Chrome version of LINE and then reinstall it
- Update the Chrome browser. If you are using Chrome OS, please also try updating the OS.
- Disable background transmitting apps and extensions
- Clear data such as the cache and browser history

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I got an error regarding the Allow Login setting toggle
If you encounter an error related to the Allow Login setting when logging in to the PC version of LINE, please turn this setting ON from your smartphone.

1. Go to More > tap Settings > Account.
2. Turn the Allow Login setting ON.

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I see an error that says I am unable to log in due to network issues toggle
If you see an error that says "Unable to login due to network issues." when logging in to the PC version of LINE, it is possible you do not have a stable network connection.

Please refer to the following Help article.

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I see an error that says I am unable to be logged in toggle
If you see an error that says "We are currently unable to log you in." when logging in to the PC version of LINE, it is possible you do not have a stable network connection.

Please refer to the following Help article.

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I can't log in to the PC version of LINE toggle
If you are unable to log in to the PC version of LINE, please refer to the following Help article that is relevant to your situation.

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