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About LINE

Verification Codes

Verification code not delivered toggle

If you do not receive the verification code, please enter your phone number at the Form for Resending Code and send yourself a new code.

If you are still unable to receive the SMS, please consider verifying with your Facebook account. Facebook verification is only available on the iOS and Android versions of LINE.

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I cannot see the place to enter the verification code. toggle

On some devices, the verification code will be entered automatically.

If you can see the main menu bar displaying Friends, Chats etc., it means that the verification has been successful and you should be able to use LINE as normal!

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Verification code not delivered after resending using the Form for Resending Code toggle

If you do not receive the verification code after waiting more than 10 minutes, please contact us using the Problem Report Form.

LINE also offers Facebook verification in addition to SMS verification.
If you have a Facebook account, please consider using it for verification.
*Facebook verification is only available on the iOS and Android versions of LINE.

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Why do errors keep occurring after typing in the verification code? toggle

If an error message appears during the verification process, please try restarting the app or your device. If you stay on the verification screen for too long, you may see an error message.

To register a new LINE account, please see the following steps.

Note: Steps may vary slightly depending on the device you're using.

1. Start LINE and tap New Users.

Note: If you want to transfer your previous LINE account instead, please select LINE User Login.

2. Enter your country and phone number, then tap NEXT.

3. Read our terms and privacy policy. If you agree, tap agree with terms and verify.

4. Tap OK to send yourself the verification SMS.

5. Enter the verification code sent by SMS and tap NEXT.

Note:

- On some devices, the verification code will be entered automatically.

- Some devices can only receive the verification code by phone call.

6. Select whether or not to use your contacts list to add friends.

7. Enter your display name and set a profile photo.

8. You can choose whether or not you want to register an email address.

Note: We recommend registering one as an email address and password will be required if you decide to transfer your account later on.

If you are still experiencing difficulties, even after trying the above, please answer the following questions and contact us via the Problem Report Form.

Questions:

1. What phone number, country and country code did you try to register?

2. What is the name of your mobile service provider?

3. What kind of issue did you experience and during which step of the verification process above?

Note: If you saw an error message, please write it in full.

4. Have you tried restarting the app or your device?

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Cannot receive SMS messages toggle

If you cannot receive SMS messages, please verify using your Facebook account. *Facebook verification is only available on the iOS and Android versions of LINE.

If you cannot receive SMS or verify with Facebook, we are sorry to say that you will not be able to register to LINE.

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US Short Code Terms of Service for 65082 toggle

LINE OTP Service

When you opt-in to the service, we will send you an SMS message to confirm your signup.

You can cancel the SMS service at any time. Just text "STOP" to 65082. After this, you will no longer receive SMS messages from us. Message and data rates may apply. For help or information on this program send "HELP" to 65082.

For additional assistance, contact customer service at https://contact.line.me/

We are able to deliver messages to the following mobile phone carriers:
AT&T®, Boost®, Cellcom®, Cellular South®, Cincinnati Bell®, Cricket®, Get Lisa, Interop, Metro PCS®, nTelos®, Sprint®, T-Mobile®, U.S. Cellular®, Verizon Wireless®, and Virgin®.

T-Mobile is not liable for delayed or undelivered messages

If you have any questions regarding privacy, please read our privacy policy: https://terms.line.me/line_rules

Our Terms and Conditions of Use can be viewed in their entirety at https://terms.line.me/line_terms

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Using LINE on Multiple Devices

Can I use the same LINE account from multiple devices? toggle

We are sorry to say that you cannot access a single account from multiple devices using the app version of LINE. However we do have a PC version of LINE (details follow).

Please note, you cannot use the same account on 2 or more smartphones. Also, for tablets and smartphones, if you have the LINE APP installed on each device, you cannot use the same LINE account for both the LINE apps.
You can only verify one smartphone per mobile phone number/email address.

To register LINE for use on a different device, please make sure that you have another phone number or email address available for each device.
★If you access the same LINE account from another device using the same email address/phone number, your LINE account will be automatically deleted from the previous device.

If you wish to use LINE on your PC, you can access the same LINE account as the one on your smartphone by using the PC version of LINE.
To access the PC version of LINE, please register your email address first from the smartphone version of LINE as follows:

▼How to register your email
1) Start LINE on your smartphone
2) Tap More on the main menu bar
3) Tap Settings
4) Tap Email Registration
5) Register your email address and password

After the registration is complete, please access download the client software for the PC version of LINE from the following link and login:

▼PC version of LINE
http://line.me/en/download

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Security

Why does LINE utilize the contact information on my Smartphone? toggle

When users carry out the procedures listed below, LINE will access the information required in the users’ contacts list/address book to make it easy for users to find their close friends: (Only the telephone numbers and mobile email addresses in your contact information will be transferred to our servers. All information will be encrypted.)

1. At the registration screen, when users select OK at the “Your Address Book will be sent to LINE’s server” dialogue.
2. When the Auto Add Friends function is switched ON in Settings or when users push the circular icon next to the Last Auto Add dialogue, and then select OK at the “Your Address Book will be sent to LINE’s server” dialogue.

LINE will add mutual contacts to your Friends list automatically. If only one of you has the other as a contact, the one who has the contact information will be added to the other's Friend Recommendations list, while the recommended person will be added to the other's Friends list.

Your own phone number, and other information obtained from your contacts list/address book (phone numbers and email addresses) will not be disclosed and will be protected as follows:

1. Your contact information will be used only if you agree to the terms & conditions of LINE when signing up. The terms and conditions describe when and how LINE will use your personal information.
2. If you agree to allow LINE to find your friends, the telephone numbers and mobile email addresses in your contacts list/address book will be sent to our servers.
At this time, the required contact information will be encrypted and securely transferred to our server.
3. We use encrypted text when comparing your information with existing user information.

Please visit the following web page for more detailed information on our privacy policy:

http://line.naver.jp/line_rules/en/

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How will my contact information be stored on the servers? toggle

When you agree to allow LINE to find your friends, the information sent to our servers from your contact list (phone numbers and mobile email addresses) will be encrypted and securely stored on our servers. For more information on our privacy policy, please click on the link below.

http://line.naver.jp/line_rules/en/

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Can my phone number, LINE ID, or email be seen by other people? toggle

LINE will never disclose your registered phone number, ID or email address to any third parties. Such information will only be disclosed if you do so yourself.

Only your display name, profile image and 'What’s Up?' messages on LINE are available to be seen by other users.

We hope this helps!

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Can a third party 'peek' what I type in the chat? toggle

No, users who are not in your chat cannot see what you type. LINE is secure.

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Someone is impersonating me on LINE. toggle

If users select to send their phonebook data to LINE’s servers upon registering to LINE, phone numbers in their phone books will be used to search for their friends who are LINE users.
If we find those users, they will appear in the user's [Friends] list under the names registered in the user's phonebook.

Therefore if you have stopped using your number and someone else obtains it, a third party may be registered on your friends' [Friends] list under your name.

Please ensure that your friends do not have you registered under multiple phone numbers/mobile email addresses within their phonebook, and also check that they have not saved you under any details which are out of date such as previous phone numbers.

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I received a login notification but don't remember logging in toggle

Whenever you log in to the PC/iPad version of LINE or LINE STORE, you'll receive a login notification message. If you received a notification but do not remember logging in, we recommend doing the following to strengthen your security.

• Disable login from other devices

If you turn off the Allow Login setting, no one will be able to login to your account from the PC or iPad version of LINE. Also, by turning this setting off, any other device logged in to your account will be automatically logged out.

To change the settings:

1. Tap "..." > Settings > Accounts.

2. Turn Allow Login OFF.

• Change your password

For the steps to change your password, see here.

If you received a message saying you logged in to a smartphone, see here.

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I received a chat message saying I logged in to LINE on a smartphone toggle

When you log in to your account using your email address, you'll receive a notification chat message from LINE.

If you received a notification but don't remember logging in, it is possible that a third party used your email address and password. Please see the following information that corresponds to your situation.

If you can use your LINE account

A third party may have tried to log in to your LINE account fraudulently on a different smartphone. We recommend changing your password right away to make sure you are the only one who can access your account.

For the steps to change your password, see here.

If you can no longer use your LINE account

It is possible that a third party is using your account. You may be able to use your account again by logging in to it on the smartphone you've been using LINE on within 24 hours of receiving the login notification message.

To log in to your account:

1. Tap Log in or LINE User Login.

2. Enter your registered email address and password, then tap OK.

Note: After logging in, please change your password.

If you received a message saying you logged in to the PC/iPad version of LINE or LINE STORE, see here.

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Service

Does it cost money to use LINE? toggle

The standard features of LINE can be used free of charge. Some items such as Coins and Stickers are chargeable.

However, you will need to pay for the data usage charged by your mobile phone company. You may be charged a data usage fee by your mobile phone company if you do not subscribe to an unlimited data plan, or if you exceed the data usage limit of your plan. We recommend subscribing to an unlimited data plan.

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Is LINE available overseas? toggle

LINE is available anywhere in the world, as long as you can connect to a 3G or Wi-Fi network. You can use the service for free over Wi-Fi, however, as with any other apps, you may be charged a data usage fee on the 3G network, depending on your network usage.

Please check with your phone company about roaming fees before using LINE overseas on your Smartphone.

Of course, LINE is free and will not even charge you for international calls!

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Using LINE for PC toggle

To use LINE for PC, you need to register an email address on the smartphone version of LINE. See here for the steps to register an email address.

After registering an email address, download LINE for PC here.

Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.

If you can't use LINE on your smartphone, you can sign up for a new account on LINE for PC. For more information, see this Help article.

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How can I check which version of LINE I am using? toggle

You can check which version of LINE you are using with the following steps.

1) Start up LINE
2) Open Settings
3) Tap About LINE
4) See the numbers displayed next to Current Version

We hope this helps.

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Recommended system specifications for LINE toggle

We recommend the following system specifications for using LINE.

Smartphones

• iOS: 10.0 or later

Note: LINE cannot be newly installed on earlier versions of iOS. However, earlier iOS versions are compatible with the versions of LINE listed below:

- iOS versions earlier than 8.0: LINE version 6.7.0

- iOS versions 8.0 and earlier than 9.0: Up to LINE version 7.16.0

- iOS versions 9.0 and earlier than 10.0: Up to LINE version 8.13.0

• Android: 4.4 or later

Note: With Android versions earlier than 4.4, LINE cannot be installed from Google Play Store. If you are using an app store provided by your device manufacturer or mobile service provider, you can use up to the following versions of LINE:

- Between Android versions 4.1 and 4.3.1: Up to LINE version 8.11.0.

- Between Android versions 4.0.3 and 4.0.4: Up to LINE version 7.2.2.

• Windows 10 Mobile: OS 10

PCs

• Windows 7 and later

• Mac OS X 10.10 or later

• Chrome browser version 42 or later

Use the Chrome version of LINE with the following OSes.

- Windows: 7 and later

- Mac: OS X 10.9 and later

- Chrome OS

iPads

• iPad 4 or later (iOS 10.0 or later)

Smartwatches

• Android Wear: Android OS 4.3 or later

• Apple Watch: watchOS 4 or later

Note: New accounts cannot be created on smartwatches.

LINE is not supported on the devices below:

- iPod touch

- WALKMAN

- SmartTV BOX

- Fire OS devices such as Kindle

- PHS devices

- Simulators/emulators (virtual environments)

- Android tablets

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When will you support OS and devices that are currently not supported? toggle

For now, LINE service supports iPhone, Android, BackBerry and NOKIA Asha (Series 40).

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