LINE

Help

About Friends

Friends

What is the Friends list? toggle
The people who you can exchange messages with will be shown under your Friends list.
When you add people to your Friends list you can chat with them, invite them to groups and have fun!
You can also call each other using the Voice Call feature once you become friends with one another. (Currently only available on iPhone & Android versions of LINE)

Was this page helpful?

Yes No

Who are the people that appear on my Friends list after I first install LINE? toggle
LINE uses the phone numbers from your device's contacts to populate the Friends list with people who also have LINE installed on their device.

To prevent LINE from automatically populating your Friends list, uncheck the "Auto Add Friends" and "Allow Others to Add" check boxes when registering to LINE.

Was this page helpful?

Yes No

Who are the people in my Friend Recommendations list? toggle
If a LINE user adds you as a friend, they will be shown under your Friend Recommendations list.

If you wish to remove a user from your friend recommendations, simply follow the steps below.

1. Swipe to Add Friends
2. Tap the name of the user you wish to remove
3. Tap Block
4. Tap "..."
5. Tap Settings
6. Tap Friends
7. Tap Blocked List
8. Tap Edit next to the user you have just blocked
9. Tap Remove

Was this page helpful?

Yes No

If I register to LINE, will I automatically be added to other people’s Friends lists? toggle
LINE is here to connect you with the people that matter to you the most: friends, colleagues, schoolmates and of course family.
This is why people in your phone book will be automatically added to your Friends list if they use LINE too.
*This is only the case when both the other party and yourself have enabled Auto Add Friends and Allow Others to Add under Friends in the Settings.

If both your friend and you have added each other to your phonebooks, your friend will be added to your Friends list automatically, and you will be added to theirs too.
A red badge icon with a white number will be displayed on the main menu bar in such cases.

Was this page helpful?

Yes No

I do not want to be automatically added as a friend to others who have my phone number. toggle
To prevent you from being automatically added to the friends lists of other LINE users who have your phone number, please perform the following steps:

iOS users:
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Friends
4. Tap Contacts
5. Switch off Allow Others to Add

Android users:
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Friends
4. Switch off Allow Others to Add

Firefox Phone
1. Tap Settings on the main menu
2. Tap Friends
3. Tap Invite Friends
4. Switch off Allow Others to Add

If you wish to remove a user whom you have already added as a friend, please see this page.

Was this page helpful?

Yes No

Can other people view my Friends list? toggle
Please rest assured that no other users can view your Friends list.

Was this page helpful?

Yes No

Can I prevent the information in my contacts list from being transmitted to LINE? toggle
To stop your contact list information being sent to LINE, please perform the following steps:

iOS
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Friends
4. Tap Contacts
5. Switch off Auto Add Friends

Android
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Friends
4. Switch off Auto Add Friends

Firefox Phone
1. Tap Settings on the main menu
2. Tap Friends
3. Tap Invite Friends
4. Switch off Auto Add Friends

If you wish to remove existing friends, please see the following Help articles:
For iOS users, see this article
For Android users, see this article
For Blackberry users, see this article

Was this page helpful?

Yes No

Changing/Deleting Friends

Can I remove a friend? toggle
A function to remove friends is available in versions 3.9.0 and above of LINE for iOS and Android OS, and versions 1.10.28 and above of LINE for BlackBerry OS. 

iOS OS users, please see this page for details.

Android OS users, please see this page for details.

BlackBerry users, please see this page for details.

If you are using a device operating on another OS and do not wish to receive messages or calls from a particular friend, please use the block function described on this page instead.

Was this page helpful?

Yes No

I can't remove friends. toggle
To remove a friend, you need to first block or hide them from your friends list.

If you wish to send messages to a removed friend, you will need to add them again via "Search by ID", QR code, or "Shake it!"

To block or hide a friend:
1. Tap Friends on the main menu bar
2. Tap Edit at the top left
3. Tap the friend you wish to block or hide
4. Tap Block or Hide

To remove a blocked or hidden friend:
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Friends
4. Tap Hidden Users or Blocked Users
5. Tap Edit next to the friend you wish to remove, then tap Remove

Please note that you will not be removed from your friend's friends list even if you remove them.

You can still receive messages from friends you remove from the hidden users list. If you do not wish to receive any messages or calls from that friend, please block them before removing them.

Was this page helpful?

Yes No

On what basis do names and pictures appear in the Friends list? toggle
The names in the Friends list are displayed according to the following rules:
- Friends whose names appear in the contacts list of your Smartphone are displayed by their contact name.
- Friends who are added as a result of an ID Search, QR code scan or from the Recommended tab are displayed by their LINE name.

The pictures you see are from their LINE profile.
Once you change the name of your contact in the contact list, that change is applied to the names displayed on LINE in accordance with the above.
* It may sometimes take a while before the changes are reflected.

Was this page helpful?

Yes No

Can I change the name or picture of a friend? toggle
The profile photos are set by your friends themselves and therefore cannot be changed. If you friend has not selected one, the default image will be displayed.

You can, however, change your friends' display names by following these steps.

1. Tap Friends on the main menu bar
2. Tap the name of the friend you wish to change the display name of
3. Tap the pencil icon in the menu that pops up
4. Enter the name you wish to use for that friend and tap Save

If the friend is also registered in your device's contact list, they will be displayed with the name they are saved under in that contact list. If they are not registered in your device's contact list, the display name they set for themselves in LINE will be used.

Was this page helpful?

Yes No

If a person no longer uses LINE, will they be displayed on my Friends list? toggle
If the person has stopped using LINE without deleting their account first, their account will remain on your Friends list.
There are cases where people’s accounts are still visible on other user’s Friends lists even though have stopped using LINE.
If this is the case, you can always block or hide the account.

Was this page helpful?

Yes No

Is there a way I can find out if a friend has deleted their account or not? toggle
There are a few ways you can do this.
If the messages you send this person are never shown as being Read, there is a possibility that the person has uninstalled the app without deleting their account first.
Currently there is no definite way of finding out whether the person has deleted their account or not, however the above is a good indicator as to whether the person still uses LINE or not.

Was this page helpful?

Yes No

Blocking Users

Can I block friends and friend recommendations? toggle
Yes, you can block a friend you do not wish to receive messages or calls from. They will not be notified that you have blocked them.

If you wish to remove a friend instead of blocking them, please see this page. BlackBerry users, please see this page.

To block a user, please do the following. Please note that it may take some time before the changes are reflected. Also, the block function is not available for group chats or multiple member chats.

iPhone and Android:
1. Go to the Friends tab.
2. Tap Edit at the top left.
3. Select the friend(s) you wish to block.
4. Tap Block.

BlackBerry:
1. Go to the Friends tab.
2. Select the friend you wish to block.
3. Press the menu button on your device.
4. Tap Block

Windows Phone:
1. Go to the Friends tab.
2. Tap the friends you wish to block.
3. Tap Block.

Firefox Phone:
1. Go to the Friends tab.
2. Tap Edit at the top right.
3. Tap the friend(s) you wish to block.
4. Tap Block.

Was this page helpful?

Yes No

How do I unblock or show a hidden user? toggle
Please see the following on how you can unblock or display your friend.

1. Go to the Settings menu,.
2. Tap Friends.
3. Tap Blocked Users or Hidden Users.
4. Tap Unblock or Display next to the friend you wish to unblock or display.

Please note that it can take some time for the changes to be applied.

Was this page helpful?

Yes No

How will I appear to a blocked user? toggle
When a blocked user sends you a message, it will look like it has been successfully sent. However, the message will not be received by you and there will be no "Read" flag displayed on the sender's screen.

When a blocked user tries to call you, that user will hear the call trying to connect while you will not receive any notification.

The above will also happen if you remove the user after blocking them.

Was this page helpful?

Yes No

Will the other person know if I block them? toggle
When you block a user, the following will happen:

On your device:
You will no longer receive messages from that user, and the person will be deleted from your friends list and added to the blocked users list.

On the blocked user's device:
You name will not be deleted from that person's friends or friend recommendations lists. If you change your profile picture or "What's up?" message (status message), those changes will be reflected on the blocked user's device also. There are no features which allow your name to be deleted from the blocked user's device.

When the blocked user sends you a message, it will appear as though it was sent normally and they will not encounter any pop-ups indicating otherwise.

Since you will not receive messages sent by blocked users, they will not see a Read sign next to their sent messages.

If the blocked user tries to call you, the blocked user will hear the call trying to connect while you will not receive any notification.

Please note that the above will also happen if you remove the user after blocking them, and messages sent by blocked users cannot be accessed even after the user is unblocked.

We hope this helps.

Was this page helpful?

Yes No

Can I change a friend's name or profile image? toggle
As the profile image is set by your friend themselves, it cannot be changed. If they have not set any image, the default image will be shown.

However, you can change your friend’s display name as follows:

1. Go to the Friends tab.
2. Tap the name of the friend you wish to change.
3. Tap the pen icon next to the friend’s name on the pop-up that appears.
4. Enter the name you wish to see them under and tap Save.

By default, the name the friend is saved under in your device’s contact list will be shown. If the friend is not saved in your phone book, then the display name set by that user on LINE will be shown.

Was this page helpful?

Yes No

Adding Friends

How do I add a friend? toggle
LINE users who are mutual contacts will be automatically added to one another's Friends lists.
Friends you may know will appear in the Add Friends tab. If you find a friend here, you can add them to your Friends list.

Alternatively, you can add friends using the following features:

QR code reader
1. Swipe to Add Friends
2. Tap QR Code and scan your friend's QR code

Search by ID
1. Swipe to Add Friends
2. Tap the search icon
3. Enter your friend's LINE ID and tap Search
4. Tap Add

When you add a friend, you will appear in their Friend Recommendations list. Your LINE ID or phone number will not be visible to friends. 
Please note that disclosing your ID online for matchmaking purposes is prohibited by our Terms and Conditions of Use. Please refrain from such actions.

Was this page helpful?

Yes No

Do I need confirmation from the person I want to add as a friend? toggle
Your friends will not be notified when you add them as a friend. If the person you added as a friend has not added you as a friend, your name will appear in that person's Friend Recommendations.
The only exception to this is the Shake It feature. If you're using this, you must both add each other as a friend to become each other's friends.

Was this page helpful?

Yes No

Can I add Facebook friends to LINE? toggle
Facebook friends cannot be added to LINE automatically. If your Facebook friends’ phone numbers or email addresses are saved in your contacts list, then you can add them to your LINE friends by synching your contacts list.

Was this page helpful?

Yes No

How do I invite a friend? toggle
To invite a friend to join LINE, please do the following:

For iPhone (iOS) and Android Users
1. Go to More > Add Friends > Invite.
2. Select whether to invite your friend by SMS or Email.

For Windows Phone Users
1. Slide to the Add Friends screen.
2. Tap the phonebook icon at the bottom left.

For BlackBerry Users
1. Tap Add Friends on the top menu.
2. Tap Add Friends > Invite Friends.

If you have selected a phone number, an SMS will be sent; for an email address, an email will be sent.

If you choose to send an email, the message will contain an URL that your friend can click after signing up for the service to be automatically added to your friends list. Please ensure that your friends can accept emails from the domain “@naver.jp”. SMS invitation messages will not contain the URL.

Was this page helpful?

Yes No

How do I add a friend by QR code? toggle
You can directly add a friend by scanning their QR code on the Add Friends page using the following steps:

1. Select Add Friends > QR Code. This will bring up the QR Code Reader window.
2. Scan the QR code (the one found in LINE) of the person you wish to add as a friend. That person's profile and picture will be automatically displayed.
3. Select Add to add that person as a friend.

To find your own QR code, use the following steps:

1. Select Add Friends > QR Code to bring up the QR code reader and tap My QR Code located at the bottom-right corner
2. You can perform the following actions by tapping the ... button located at the top-right corner of the QR Code page.
a. Send by Email: Sends your QR code via email.
b. Save to Camera Roll/Gallery: Saves the QR code to your phone.
c. Generate New QR Code: Creates a new QR code. If you create a new QR code, the old code and all invitations with the URL that refers users to that code will become invalid.

QR code is a registered trademark of Denso Wave, Inc.

Was this page helpful?

Yes No

I can't use the ID search function anymore. toggle
To prevent the ID search function from being misused, there are restrictions on how many times you can search for an ID in one go. If you have made a number of mistakes searching for a friend’s ID, please wait for an hour and the restrictions shall be lifted.

Please try searching again after the hour has passed.

Was this page helpful?

Yes No

Groups

How do I create a group? toggle
You can create a group of close friends, family members or colleagues so you can all chat together. To create a group, perform the following steps:

iOS and Android
1. Go to the Friends tab.
2. Select the + button located at the top-right corner and tap Create a Group.
3. Name the group and add your desired members.
4. Tap Save.
5. A group invitation notification will be sent to the people you invite. The invited members will be added to your group once they select Join.

Firefox OS
1. Go to the Friends list.
2. Tap the friend icon at the top-right corner.
3. Name the group and add your desired members.
4. Tap Save.
5. A group invitation notification will be sent to the people you invite. The invited members will be added to your group once they select Join.

Invited members who have not yet selected Join will be shown under Pending Members. You can cancel your invitation to someone when the person is still pending.

We hope you enjoy chatting together!

Was this page helpful?

Yes No

Help Center