LINE

Help center

ENGLISH
日本語
한국어
中文(简体)
中文(繁體)
ภาษาไทย
Español
Indonesia

Android
iOS
WindowsPhone

Search Help articles

Discover

There's an inappropriate content in DISCOVER.

Please let us know if there is any content that does not comply with the rational online community guideline.

1. Go to the relevant content page.

2. Take a screenshot of the content.

3. Click "Inquiries" link below. Insert the content screenshot and your reason of reporting.

Inquiries

LINE
TWITTER
FACEBOOK
LINK

STUDIO

Can I uploade my video on STUDIO?

Click the link below and tell us your emaill address and social media account information (Instagram, YouTube, TikTok, etc.).

Our personnel will contact you.

Inquiries

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

There's an inappropriate content in STUDIO.

Please let us know if there is any content that does not comply with the rational online community guideline.

1. Go to the relevant content page

2. Click the arrow button (→)

3. Copy the content link

- iPhone: copy

- Android devices: Get the link by using the most convenient method for you, including Gmail share

4. Click "Inquiries" link below. Insert the content link and your reason of reporting.

Inquiries

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Taking Photos and Videos

Taking photos with the rear-facing camera

Double tap the screen to switch to the rear-facing camera. You can switch the camera back by double tapping the screen again.

You can also switch cameras by tapping the icon at the top right of the screen.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Why is the flash on when I switch to the rear-facing camera?

When you switch to the rear-facing camera, your last flash settings will still be applied.

To change your flash settings:

1. Double tap the screen or tap the icon to switch to the rear-facing camera.

2. Tap the "…" icon at the top of the screen.

3. Tap the Flash icon to switch between different modes (ON, auto, always ON, or OFF).

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Touch mode

Touch mode lets you take photos just by tapping anywhere on the screen.

To turn ON Touch mode:

1. Tap the "…" icon at the top of the screen.

2. Tap Touch.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Reduction mode

Use Reduction mode to take scaled-down photos.

To turn ON Reduction mode:

1. Tap the "…" icon at the top of the screen.

2. Tap Reduction.

Note: You cannot use Reduction mode when taking photo collages.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Adjusting photo brightness

Tap the screen to bring up the brightness slider on the right side of the screen.

Adjust the brightness by moving the slider up or down.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Hands-Free mode

Hands-Free mode lets you shoot up to 60 seconds of video without having to hold down the shutter button.

To switch to Hands-Free mode, scroll through the modes at the bottom of the screen.

Tap the shutter button to start recording, and tap it again to pause the video. While paused, you can change things like filters or stickers, or even switch between the rear and front-facing cameras.

To finish a video before the 60 seconds are up, pause it and tap Done above the shutter button.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Bounce mode

Bounce mode shoots a burst of photos that plays back and forth.

To switch to Bounce mode, scroll through the modes at the bottom of the screen.

Note: You can use the front or rear-facing camera.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Managing filters

You can customize your list of filters by hiding the ones you don’t use often, and showing the ones you want.

To manage your filters:

1. Tap Filter and scroll all the way to the right > tap the + icon.

2. From the list, put a check next to the name of any filters you want to show and uncheck the ones you want to hide.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Beauty effects are not being applied

Beauty effects will not be applied if you're using facial recognition stickers.

Please try using beauty effects after turning off any stickers you were using.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Taking a video with background music

You can take a video with background music with Music mode.

To switch to Music mode, scroll through the modes at the bottom of the screen. You can also switch to Music mode by selecting the music icon above the shutter button in Normal mode.

Select a song to hear a short preview. When you've decided which song to use, tap Apply. Now that you have a song, you can start shooting your video.

You can also select a shooting speed above the shutter button.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Settings

How do I change the B612 watermark?

The B612 watermark appears in the lower right-hand corner of the photos and videos you take with the app. Gently tap the watermark if you want to change it. A whole list of B612 watermark designs are waiting inside. Tap the one you like the best to use that one from now on.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Removing the B612 mark

To remove the B612 mark:

1. Tap the "…" icon at the top of the screen > Settings.

2. Turn OFF B612 mark.

Note: After turning this setting OFF, the B612 mark will no longer appear on photos and videos.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Auto-saving photos and videos

To auto-save photos and videos taken on B612:

1. Tap the "…" icon at the top of the screen.

2. Turn ON Auto-save.

After turning on this setting, photos and videos taken on B612 will automatically be saved to your device’s default photo app.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Gallery

Applying stickers and filters to photos saved on your device

To apply stickers and filters to saved photos:

1. Tap the photo icon at the top left of the screen.

2. Choose a photo to edit.

3. Tap Edit at the bottom right of the screen.

4. Apply a sticker or filter to your photo.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Other

What should I do if the screen turns completely dark?

If the screen turns completely dark, please try restarting your device after closing the app.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Issues with B612

If you're having issues with the B612 app, please contact us at dl_b612_support@snowcorp.com.

Be sure to fill out all of the necessary fields and explain the issue in detail.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK