Help

Service

About the LINE Token Economy toggle

LINE aims to realize the LINE Token Economy using blockchain and LINK, its own independently-issued crypto asset.

For more information, see the following links (only available in Japanese).

LINE BITMAX Official Blog

LINE Blockchain Official Note

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LINE Blockchain toggle

This is LINE's independently developed blockchain.

For more information about blockchain, see this official LINE BITMAX blog post (only available in Japanese).

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About LINE BITMAX Wallet toggle

LINE BITMAX Wallet is a wallet service that lets you manage your digital assets. You can also use it to send digital assets to friends on LINE or to other wallets.

For details about the digital assets that you can manage, see this Help article.

Note: Crypto assets like LINK and Bitcoin are kept on the LINE BITMAX service.

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Digital assets that can be managed on LINE BITMAX Wallet toggle

You can manage the following digital assets on LINE BITMAX Wallet.

Tokens

Points and currencies that can be used in various services.

Items

Game items and coupons issued through various services.

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Difference between LINE BITMAX and LINE BITMAX Wallet toggle

LINE BITMAX Wallet

LINE BITMAX Wallet is a wallet service that lets you manage your digital assets. See this Help article for details.

LINE BITMAX

LINE BITMAX lets you buy, sell, and transfer crypto assets from the LINE app. For more information, see this Help article.

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Signing up for a LINE BITMAX Wallet account toggle

If you have a LINE account, you can sign up for LINE BITMAX Wallet.

Note: There are no age restrictions for signing up.

To receive LINK, you need to sign up for two services: LINE Pay and LINE BITMAX.

Note:

- You must be at least 20 years of age and under 75 to use LINE BITMAX.

- You'll need to submit documents to verify your identity.

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Smartphones

• iOS: 11.0 or later

• Android OS: 5.0 or later

Note:

- See this Help article as well for LINE's recommended system specifications.

- This service is not supported on tablet devices.

PCs

• Windows 7 or later

• Mac OS X 10.11 or later

Browsers

• Safari

• Google Chrome

• Microsoft Edge

• Mozilla Firefox

• Internet Explorer

Note: Be sure to use the latest version of your browser.

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Can I log in from multiple devices and browsers? toggle

You can only log in to your account from one device or browser at a time.

If you log in to the same account from a different device or browser, you'll need to verify your passcode. After logging in, you'll be logged out from any other device or browser you were using.

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Tokens

About LINK toggle

LINK is the original crypto asset of LINE, first made available in August 2018.

LINK is issued by LINE TECH PLUS PTE. LTD., a subsidiary of LVC Corporation located in Singapore.

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LINK rewards toggle

LINK rewards are tokens that companies participating in the LINK Reward Program issue to users for contributing to their services.

When you receive LINK rewards, you can apply to receive LINK on LINE BITMAX Wallet.

Note: LINK rewards are displayed as exchangeable LINK on LINE BITMAX Wallet.

To receive LINK, you need to open an account for the LINE BITMAX service. Also, you can only receive LINK for a limited period of time, so be sure to receive your LINK before the expiration date.

Note: LINK rewards cannot be exchanged for LINK after the expiration date.

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Checking your LINK rewards toggle

You can check your LINK rewards from the LINE BITMAX Wallet main menu by going to Tokens > Exchangeable LINK.

For questions related to the issuing of LINK rewards, we ask that you contact the issuing service, the provider of the service that you received LINK rewards for, or the campaign provider.

If you have any questions after receiving LINK rewards, please refer to our other Help articles or contact us via the Inquiry Form.

Related Help article:

About the Auto Accept setting

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About the Auto Accept setting toggle

The Auto Accept setting automatically applies to accept LINK for your LINK rewards.

You can configure this setting by going to the LINE BITMAX Wallet main menu and selecting Tokens > Exchangeable LINK under LINK/LN.

If you have any LINK rewards when you turn on Auto Accept, an application will automatically be made to accept LINK for all of them.

Note: If Auto Accept is turned off, you need to apply to accept LINK yourself.

Related Help article:

LINE BITMAX maintenance schedule

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Tokens were added to my account toggle

Tokens are added to your LINE BITMAX Wallet account when:

• You are sent tokens that you earned from using a service.

• Another LINE BITMAX Wallet user sends you tokens.

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Items

About items toggle

Items are issued through various services and include game items and coupons.

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Items were added to my account toggle

Items are added to your LINE BITMAX Wallet account when:

• You are sent items that you earned from a service.

• Another LINE BITMAX Wallet user sends you items.

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All my items are gone toggle

If your LINE BITMAX Wallet becomes empty, it means that all of your items have been used or sent.

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Sent/Received

Sending tokens and items toggle

To send tokens or items:

1. From the LINE BITMAX Wallet main menu, select the digital asset you want to send from Tokens or Items.

2. Enter the amount you want to send.

3. Select where you want to send the digital asset or enter the recipient's Wallet address.

4. Tap Confirm and enter your passcode.

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Can I send items and tokens to friends that don't have a LINE BITMAX Wallet account? toggle

You can send items and tokens to friends on LINE, even if they haven't created a LINE BITMAX Wallet account yet.

Note:

- You can only send digital assets to friends who are using a Japanese LINE account.

- Some tokens and items cannot be sent.

When you send a friend a token or an item, they will be notified about it in a LINE chat message from LINE BITMAX Wallet. They can check the digital asset that they received after signing up for the LINE BITMAX Wallet service.

Related Help article:

Sending tokens and items

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Can I send LINK to a LINE BITMAX Wallet account? toggle

With LINE BITMAX Wallet, you can only check the amount of LINK that you have. It cannot be used for receiving LINK.

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History

Checking your transaction history toggle

You can check your transaction details from History on the LINE BITMAX Wallet main menu.

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A transaction in my history says it's in progress toggle

It may take some time to send digital assets between LINE BITMAX Wallet accounts. If this status appears, please wait until the process is completed.

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A transaction in my history says it failed toggle

When sending digital assets between LINE BITMAX Wallet accounts, a transaction will appear as failed if it can't be sent for any reason. If a transaction fails, the digital asset will be returned to the sender's LINE BITMAX Wallet account.

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An item or token that I'm sending no longer appears toggle

If an item or token no longer appears as "in progress" in LINE BITMAX Wallet, it could mean either of the following:

• The digital asset was sent successfully.

• The digital asset failed to send and was canceled.

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Account

Deleting your LINE BITMAX Wallet account toggle

Deleting your LINE BITMAX Wallet account will erase all of your account information. We suggest using your digital assets or sending them to another wallet before deleting your account.

Note: If any digital assets remain in an account that is deleted, those assets will belong to LVC Corporation.

To delete your account:

1. From the LINE BITMAX Wallet main menu, tap More > Settings > Delete account.

2. Read the disclaimer and continue to delete your account.

If you're using the LINE BITMAX service, you need to delete your LINE BITMAX account before your LINE BITMAX Wallet account can be deleted.

Related Help article:

Deleting your LINE BITMAX account

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Opening a LINE BITMAX Wallet account again toggle

If you deleted a LINE BITMAX Wallet account and want to open an account again, please complete the regular process to create one.

Note: Please understand that the information from your previous account was deleted and cannot be restored.

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Can I still use other services after deleting my LINE BITMAX Wallet account? toggle

You may no longer be able to use some services if you delete your LINE BITMAX Wallet account. Please inquire with the service provider before deleting your LINE BITMAX Wallet account.

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Can I still use LINE BITMAX Wallet after deleting my accounts for other services? toggle

Yes; you can keep using LINE BITMAX Wallet after deleting your accounts for other services.

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A message appeared saying my country is not supported toggle

LINE BITMAX Wallet is only provided for use in Japan. If you are using LINE in a different country, you will be restricted from using the service.

You can continue using LINE BITMAX Wallet if you start using your LINE account in Japan again.

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What happens to my digital assets when my LINE BITMAX Wallet account is deleted? toggle

Deleting your LINE BITMAX Wallet account while still holding digital assets will relinquish your ownership of those assets. Any relinquished digital assets will belong to LVC Corporation.

Related Help article:

Deleting your LINE BITMAX Wallet account

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Passcode

Changing your passcode toggle

To change your passcode:

From the main menu, tap More > Settings > Change passcode.

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I forgot my passcode toggle

If you forgot your passcode, try resetting it by following the steps below.

To reset your passcode:

1. Tap Forgot your passcode? on the screen to enter your passcode.

2. Tap Send to have a verification code sent to your linked LINE account via chat message.

3. Enter the verification code in the input field that appears on your browser and select Verify.

4. Set a new passcode.

The verification code input field will no longer appear if you close the passcode reset screen before entering the verification code. If you're unable to perform the steps above in the LINE app, try resetting your passcode from LINE BITMAX Wallet for web browsers.

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I was locked out of my account for entering an incorrect passcode too many times toggle

Your account will be locked if you enter the wrong passcode five times. You can reset your passcode after verifying your identity.

To reset your passcode:

1. Tap Reset passcode.

2. Tap Send to have a verification code sent to your linked LINE account via chat message.

3. Enter the verification code that was sent in a LINE chat and set a new passcode.

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NFT Market

About NFTs toggle

A Non-Fungible Token (NFT) is a non-interchangeable digital token stored on a blockchain.

Among the items issued on a blockchain, NFTs have intrinsic value and special attributes. Unlike Fungible Tokens (FTs) like Bitcoin (BTC) and Ethereum (ETH), each NFT is unique.

NFTs can be used to represent things like one-of-a-kind items in games or digital art created by an artist.

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About NFT Market toggle

NFT Market is a marketplace where you can buy and sell the NFTs you own in LINE BITMAX Wallet. You can buy and sell NFTs using LINK.

Note: The beta version of NFT Market is available as of June 30, 2021.

If you don't see the Market tab after logging in to LINE BITMAX Wallet, see this Help article.

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Which crypto assets can be used to make purchases/sales? toggle

Only LINK can be used to make purchases and sales on NFT Market. Other crypto assets are not accepted.

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NFT Market fees toggle

There are no fees for registering items for sale or for making purchases. However, you will be charged a sales fee if one of your registered items is purchased.

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NFTs that can be registered for sale toggle

In services that use LINE Blockchain, you can only buy/sell NFTs that are approved by LVC Corporation.

To see the NFTs that you can register for sale, tap the Market tab on the LINE BITMAX Wallet main menu > Register item.

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Recommended system specifications toggle

The recommended system specifications for NFT Market are the same as those for LINE BITMAX Wallet, which you can check here.

Purchases cannot be made in NFT Market from a non-smartphone browser. Make sure to use NFT Market on your smartphone when you want to make a purchase.

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Can I use MetaMask? toggle

MetaMask cannot be used with LINE BITMAX Wallet or any of its related services.

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Can I buy/sell NFTs from other blockchains on LINE BITMAX Wallet's NFT Market? toggle

You can only buy/sell NFTs that are on the LINE Blockchain.

Note: Other token types (e.g. ERC-721 tokens) are not supported.

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Purchasing NFTs that are registered for sale toggle

To purchase an NFT, log in to LINE BITMAX Wallet on your smartphone and follow the steps below.

1. From the LINE BITMAX Wallet main menu, tap the Market tab > the NFT you want to purchase.

2. Tap Purchase.

3. Confirm the details and tap Purchase.

4. After you're redirected to the LINE BITMAX screen, enter your passcode.

Note: If you're not redirected automatically, tap Continue.

If you don't see the Market tab after logging in to LINE BITMAX Wallet, see this Help article.

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Searching the NFTs that are registered for sale toggle

To search the NFTs that are available, go to the LINE BITMAX Wallet main menu and select the Market tab > the drop-down filter under Register item.

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Can I cancel my purchase? toggle

Purchases of NFTs cannot be canceled, as they are immediately paid for and written on the blockchain once they're completed.

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Important points about making NFT purchases toggle

To purchase NFTs, be sure to log in to LINE BITMAX Wallet from your smartphone.

Also, you need to sign up for a LINE BITMAX account to make purchases.

Note:

- You can sign up for an account if you're at least 20 years of age and younger than 75.

- You cannot make purchases when LINE BITMAX is undergoing maintenance.

Related Help article:

LINE BITMAX maintenance schedule

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Registering NFTs for sale toggle

To register an NFT for sale:

1. From the LINE BITMAX Wallet main menu, tap the Market tab > Register item.

2. Tap the NFT you want to register for sale.

3. Confirm the details and tap Sell.

4. Enter a price and tap Sell.

5. Confirm the details and warning, then tap Sell.

6. Enter your LINE BITMAX Wallet passcode.

If you don't see the Market tab after logging in to LINE BITMAX Wallet, see this Help article.

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Important points about registering NFTs for sale toggle

Once you finish registering an NFT for sale, it is immediately written on the blockchain.

While your NFT is for sale, you can change its price or cancel its sale. However, you cannot change or cancel the sale of an NFT after it has been sold.

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Canceling the sale of NFTs toggle

You can cancel the sale of an NFT you registered if no one has purchased it.

1. From the LINE BITMAX Wallet main menu, select the Market tab > the NFT that you want to remove from sale.

2. Tap Cancel Sale.

3. Tap Cancel Sale on the confirmation screen.

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Changing NFT prices toggle

You can change the price of an NFT you registered if no one has purchased it.

1. From the LINE BITMAX Wallet main menu, select the Market tab > the NFT that you want to change the price of.

2. Tap Change.

3. Reset the price and tap Sell.

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I can't register an NFT for sale toggle

You cannot register NFTs for sale if:

• You haven't finished signing up for a LINE BITMAX account.

• You don't have any NFTs that can be registered for sale.

Note: To see the NFTs that you can register for sale, tap the Market tab on the LINE BITMAX Wallet main menu > Register item.

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Can I use an item that is currently registered for sale with other services? toggle

NFTs cannot be used with other services while they are registered for sale. You need to cancel the sale of an NFT if you want to use it with another service.

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Can I send an item that is currently registered for sale to a friend? toggle

NFTs cannot be sent while they are registered for sale. You need to cancel the sale of an NFT if you want to send it to someone.

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Using the NFTs you purchased toggle

While usage differs depending on the NFT, you can use NFTs in various games and other services. For details about the intended purpose of an NFT and how to use it, we ask that you check with the service that issued the NFT.

As of June 30, 2021, only NFTs that were distributed to users who met certain criteria can be bought/sold. These are commemorative NFTs that cannot be used in games or other services.

Note: We are unable to reply to individual inquiries about these NFTs.

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