After sending your inquiry you should receive an auto-reply message confirming that we have received it.
From this point it typically takes around 2 business days for our customer service staff to process and reply to an inquiry. However, depending on the nature of your inquiry it may take a few days for us to respond.
If after a few days you have still not received a reply from us then it may be due to one of the following reasons.
◆Possible reasons why you have not received a reply
1. The email software you are currently using is blocking or filtering our reply.
-> Please check your spam folder to ensure that our address was not accidentally marked as junk mail.
->Add ‘do_not_reply@linecorp.com’ to the list of addresses or domains that you want to allow mail to be received from.
* If you are unsure of how to change your email settings then please contact your mobile phone service provider for more information.
2. There was a typo in the email address you provided in your inquiry.
->As addresses can be case sensitive please double check your email address before sending your inquiry and take care when typing upper and lower case letters.
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