FAQ
Inquiry
Terms of Service
Privacy PolicyInquiry
If paid items that you purchased have not been properly reflected in-game, please include the following information when making your inquiry:
▼ Required information
1. Purchase date and time (Ex. Around 3:30pm, March 22)
2. Price of item(s) and amount bought (Ex. 200 Diamonds at ¥550)
3. Number of purchases made
4. Names and amounts of unreflected items (Ex. 100 Rubies)
5. Document or statement number (Ex. 123456789123)
6. Order number (Ex. MNQKYNF9U7)
7. Date on receipt
8. Total purchase amount
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■ Notes:
- If you purchased the items in-game, you'll receive an email receipt from the iTunes Store.
- There are sometimes delays between the date of purchase and the date you receive your email receipt. The iTunes Store will sometimes combine multiple purchases into one email receipt.
- If multiple purchases are involved, please include the above information from all email receipts that are related to your inquiry, even if some of the items were reflected.
- If we do not receive all the required information, we may have to ask you again for that information.
- If you can't find your receipt(s), please see the link below:
iTunes Store Support
https://support.apple.com/en-us/HT204088
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Many thanks in advance for providing the information outlined above.
We apologize for the trouble caused, but request that you provide this information in order to help us solve your issue as soon as possible.
If you wish to continue playing "LINE BROWN STORIES" after switching to a new device, please carry out the following steps:
1. Carry your LINE account over to the new device.
For more information on how to carry over your account, refer to the following FAQ:
If you have any issues, please inquire though the inquiry form for the main LINE app.
2. After carrying over your LINE account, launch the game app and select LINE login.
Notes:
⋅ It is not possible to carry over in-game currency between devices with different operating systems.
⋅ We are unable to refund any paid-for currency that is not carried over when players switch to a device with a different operating system.
⋅ In-game items bought with in-game currency can be carried over regardless of the operating system of the new device.
⋅ Data accumulated while playing through Guest Login cannot be carried over between devices.
If the game crashes all of sudden or doesn't work properly, it may be due to the heavy burden on the processor.
In this case, please restart your device, and "LINE BROWN STORIES."
If you are using an old version of the device or application, it may be resolved by updating them.
If you are using Wi-Fi, please try 3G or LTE (4G) if possible.
If the problem still remains after trying the methods above, please send us the following information via the inquiry form.
▼Information we need
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(1) The Date and time it occurred :
[e.g., Monday, May 6, 2013, 3:00p.m.]
(2) Process of the problem :
(3) Error message :
(4) Version of the application :
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In the case that your friend has just started the game, it may take some time for the change to take effect on the ranking list.
Please wait and check again later.
Your friend's name may be displayed under the name that they registered on LINE.
In this case, their name is different from the one you are able to see on your address book.
Please also check the following.
▼LINE profile name won’t be displayed correctly if it includes special characters.
▼Please check the [Blocked Users] or [Hidden Users] lists as your friend may have been added to those lists by mistake.
If you can see someone that you don't know on your ranking list, or receive messages from an unknown person, the possible reasons are as below.
The user may be your friend displayed under the name that they registered on LINE.
In this case, their name is different from the one you are able to see on your address book.
If your friends registered you on their address book, they can add you from the friend recommendations list on LINE, and it will also be reflected on the Ranking list.
For this reason, they are able to send you messages in-game.
You can also receive messages from strangers depending on your 'Friends' settings on the LINE app.
If the app can't authorize LINE, it may be due to the heavy burden on the processor.
In this case, please restart your device, and "LINE BROWN STORIES"
If you are using an old version of the device or application, it may be resolved by updating them.
If you are using Wi-Fi, please try 3G or LTE (4G) if possible.
If you are already playing as a guest, you can authorize the app with LINE by tapping the "Friends Invitation" icon.
If your data is deleted after you log-in with a LINE ID again, please contact us again via the inquiry form.
Please check our FAQs before sending your inquiry.
After sending your inquiry you should receive an auto-reply message confirming that we have received it.
From this point it typically takes around 2 business days for our customer service staff to process and reply to an inquiry. However, depending on the nature of your inquiry it may take a few days for us to respond.
If you still have not received a reply from us after some time has passed, then it may be due to one of the following reasons.
◆Possible reasons why you have not received a reply
1. The email software you are currently using is blocking or filtering our reply.
-> Please check your spam folder to ensure that our reply was not accidentally marked as junk mail.
->Add ‘do_not_reply@linecorp.com’ to the list of addresses or domains to receive mail from.
* If you are unsure of how to change your email settings then please contact the provider for more information.
2. There was a typo in the email address you provided in your inquiry.
->As addresses can be case sensitive please double check your email address before sending your inquiry especially when typing upper and lower case letters.
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