LINE PokoPokoLINE Help Center

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Unlimited Clovers granted in events that activate Unlimited Clovers are applied 1 time only at the time of your first login within the event period.

The effects activate at the time of the login, and it is not possible to choose when you would like for them to begin.

When the period of the effect runs out, the item effect will end whether or not you played the game during that period.

You can view the countdowns for currently active effects at the top left of the screen where Clovers are displayed.

When the effect runs out, it changes back to showing your currently owned Clovers.

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Unlimited Items granted in the POKOTArot Card Event take effect immediately (you can't choose when to use them).

When the period of the effect runs out, the item effect will end whether or not you played the game during that period.

You can view the countdowns for currently active effects in the below locations for each item.

▼ Unlimited Clovers

You can see a free play countdown for the amount of time you received at the top left of the screen where Clovers are displayed.

When the effect runs out, it changes back to showing your currently owned Clovers.

▼ Unlimited Items

You can see a countdown for the amount of time you received on the item select screen that appears after you select a stage.

When the effect runs out, it changes back to showing your owned items or the price to purchase items.

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If the game terminates all of sudden or doesn't work properly, it may be due to heavy burden on the processor.

In this case, please reboot your device, and reboot "LINE PokoPoko."

If you are using old version of device or application, it may be resolved by updating them.

If you are using Wi-Fi, please try 3G or LTE (4G) if possible.

If the problem still remains after trying the methods above, please tell us the following information via the inquiry form.

▼Information we need
----------------------------------------------
(1) The Date and Time it occurred :
[e.g., Monday, May 6,2013,3:00p.m.]

(2) Process of the problem :

(3) Error message :

(4) Version of the application :
----------------------------------------------

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In case your friend has just started the game, it may take some time for the change to take effect on the ranking list.

Please confirm again after a while.

Your friend's name may be displayed under the name that they registered herself/himself on LINE.

In this case, their name is different from the one you are able to see on your phone book.

Please also check the following.

▼LINE profile name won’t be displayed correctly if it includes characters such as symbols.

▼Please check [Blocked Users] or [Hidden Users] lists as your friend may have been added to those lists by mistake.

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If you can see someone who you don't know on your ranking list, or received messages from unknown person, please see the following.

The user may be your friend displayed under the name that they registered herself/himself on LINE.

In this case, their name is different from the one you are able to see on your phone book.

If your friend registered you on their phone book, they can add you from a friend recommendations list on LINE, and it will also be reflected on the Ranking list.

For this reason, they are able to send you massages in the game.

In case you accept "Search by ID," you possibly be searched and sent messages from unknown person.

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If the app can't authorize LINE, it may be due to heavy burden on the processor.

In this case, please reboot your device, and reboot "LINE PokoPoko"

If you are using old version of device or application, it may be resolved by updating them.

If you are using Wi-Fi, please try 3G or LTE (4G) if possible.

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We have more information in FAQs.

Please check the FAQs before sending your inquiry.

>>Please tap here to go to the FAQ.

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After sending your inquiry you should receive an auto-reply message confirming that we have received it.

From this point it typically takes around 2 business days for our customer service staff to process and reply to an inquiry. However, depending on the nature of your inquiry it may take a few days for us to respond.

If after a few days you have still not received a reply from us then it may be due to one of the following reasons.

◆Possible reasons why you have not received a reply

1. The email software you are currently using is blocking or filtering our reply.

-> Please check your spam folder to ensure that our address was not accidentally marked as junk mail.

->Add ‘do_not_reply@linecorp.com’ to the list of addresses or domains that you want to allow mail to be received from.

* If you are unsure of how to change your email settings then please contact your mobile phone service provider for more information.

2. There was a typo in the email address you provided in your inquiry.

->As addresses can be case sensitive please double check your email address before sending your inquiry and take care when typing upper and lower case letters.

Inquiries

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You can delete (cancel) your account for this app, but in doing so, all account information for this app including in-game currencies, in-game items and other content, play data, your username, as well as all usage rights to this app's content will be deleted, and you will no longer be able to play this app.

You will not be able to carry over or restore any data that has been deleted. Also, we will not be able to provide any reimbursement or compensation in such an event.

If you would like to delete (cancel) your app account after taking the above into consideration, tap the gear icon on this app's main screen to go to the Options screen, then tap Delete Account.

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Inquiry

Inquiry

Unlimited Clovers for logging in are not reflected.

I can't get POKOTArot Card Event unlimited items.

Game not working properly / Game suddenly terminates

Some friends are missing on the ranking list

I can see someone I don't know in the game/I received a message from someone I don't know

The application can't authorize LINE

I have more questions

Inquiry

I want to delete (cancel) my account on this app