LINE

Help

Tickets

Canceling

Canceling a subscription (auto-renewal) toggle
The steps to cancel a subscription differ depending on the payment method that you used. 

To check the payment method that was used for your plan:
1. Go to LINE MUSIC in your browser.
2. Click Log in.
Note: If you're using a smartphone web browser, tap the menu icon > Log In.
3. Click your account (profile) name > Member Info.
Note: If you're using a smartphone web browser, tap the menu icon > Member Info.
4. Check your purchase method under the plan name in Purchase History.
Note: To check on the LINE MUSIC app, see the Help article for iOS or Android

Canceling your subscription
To cancel your subscription, follow the steps in the Help article for the payment method that you used.


Important:
- Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.

Was this page helpful?

Yes No

Can I use LINE MUSIC without purchasing a ticket? toggle
If you don't have a paid LINE MUSIC plan, you can listen to 30-second previews of each song.

Purchasing a ticket lets you play full songs.

Was this page helpful?

Yes No

Canceling LINE STORE payments toggle
To cancel a LINE STORE payment: 
1. Go to LINE STORE.
2. Click Log in at the top right of the screen and Log in.
Note: If you're using a smartphone web browser, tap the menu icon > Log in.
3. Click Account page > Subscription plans.
Note: If you're using a smartphone web browser, tap the menu icon > Account page > Purchase history > Subscription plans.
4. Scroll down to the LINE MUSIC section.
5. Under LINE MUSIC, select Disable auto-renewal to the right of your plan > OK.

You can also cancel your subscription by going directly to the Subscription plans screen here and clicking Disable auto-renewal to the right of your plan > OK on the LINE MUSIC section at the bottom.
Note: If the Disable auto-renewal button does not appear, auto-renewal has been canceled.

Important:
- Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged.
- Be sure to cancel your current plan at least 24 hours before it is set to expire.
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.

Was this page helpful?

Yes No

Purchasing

Can I change a ticket purchased in the LINE MUSIC app to a LINE STORE ticket? toggle
You may incur duplicate charges if you purchase a ticket on LINE STORE while you are using a ticket purchased in the LINE MUSIC app.

We recommend canceling the ticket you purchased in the LINE MUSIC app, then waiting until it is no longer valid before purchasing a ticket on LINE STORE.

Was this page helpful?

Yes No

Checking how long a ticket is valid for and the next payment date toggle
To check how long the ticket you're currently using is valid for and the next automatic renewal payment date: 
1. Log in to LINE MUSIC.
2. Click your account name/profile photo at the top left of the screen.
3. Click 会員情報 (My Membership).

Was this page helpful?

Yes No

About subscription plans toggle
A subscription plan (auto-renewal) is a payment method that automatically charges you every month from the day you start making payments.

Once you make a payment, you can use LINE MUSIC and not have to worry about renewing your plan until you decide to cancel your subscription.
Note:
- If you're transferring your account to a device running a different OS, please cancel your auto-renewal subscription in advance.
- Tickets purchased on LINE STORE can be transferred between devices running different OSes.

Was this page helpful?

Yes No

Purchasing tickets toggle
You can purchase a ticket on the LINE MUSIC app or on LINE STORE.

To bring up the LINE STORE purchase screen from LINE MUSIC for web browsers: 
1. Log in to LINE MUSIC.
2. Click your account name/profile photo at the top left of the screen.
3. Click 会員情報 (My Membership).
4. Click プラン登録 (Register plan) on the 会員情報 (My Membership) screen.

You can also bring up the purchase screen by selecting プラン登録 (Register plan) at the bottom left of the screen.
Note: You cannot restore tickets that you purchase as a guest user, so make sure to purchase a ticket after logging in to LINE MUSIC.

Was this page helpful?

Yes No

What will happen to the tickets I've purchased if I don't use the service? toggle
Whether you utilize the service or not, use of a ticket will automatically begin in the order it was purchased in. Tickets can only be used until their designated expiration date.

Was this page helpful?

Yes No

Plans

What is a Premium Plan? toggle

A Premium Plan allows you to stream as much music as you like, and use everything the LINE MUSIC service has to offer with no restrictions for one month.

Note: You will be charged on the same day of every month from the day you made your purchase.

 

Once you purchase a Premium Plan, you will be able to conveniently use LINE MUSIC and not have to worry about renewing your plan until you decide to cancel your subscription.

 

For more information about Premium Plans purchased in the LINE MUSIC app, please refer to the following Help page for your device:

 

iOS

Android

Was this page helpful?

Yes No

Will I be charged for anything during the free trial period? toggle
You will not be charged during the free trial period.

Keep in mind, however, that once your free trial has ended, it will be renewed as the paid plan you selected when you signed up. Once your paid plan begins, you will start being charged automatically.

If you want to cancel your plan before payments start, make sure to do so at least 24 hours before your plan is due to expire. For the steps to cancel your subscription, see this Help article.

Was this page helpful?

Yes No

Can I use LINE MUSIC without purchasing a ticket? toggle
If you don't have a paid LINE MUSIC plan, you can listen to 30-second previews of each song.

Purchasing a ticket lets you play full songs.

Was this page helpful?

Yes No

Help Center
TOP