Help Center | LINE GIFTSHOP WEB

FAQs

LINE GIFTSHOP

What is LINE GIFTSHOP? toggle

The Basics

Who can I send gifts to? toggle

How can I send a gift to a friend? toggle

How do I use a coupon I received? toggle

Where can I see the history of gifts? toggle

How many gifts can I send at once? toggle

How many coupons can I purchase at once? toggle

Can I send a coupon I received to someone else? toggle

Can I exchange the Gift Received to a different item? toggle

What should I do if my friend hasn't received the coupon I sent? toggle

Will I still have my coupons after changing devices? toggle

Payments

How do I make payments on LINE GIFTSHOP? toggle

Receipts

Can I have a receipt issued for my gift items? toggle

Can you issue paper receipts? toggle

What happens to the invoice if I cancel my order? toggle

How will I be notified if my receipt is selected for a prize? toggle

Redeemable period

What is the Redeemable period for a purchased or gifted coupon? toggle

What happens to coupons that have passed their Redeemable period? toggle

Who will receive the refund for coupons that have passed their Redeemable period? toggle

What if the item I purchased or received is sold out? toggle

Can I extend the Redeemable period? toggle

Cancellations and Refunds

Can I cancel a gift I sent? toggle

Can I cancel a gift I received? toggle

How do I cancel a coupon? toggle

Where will my refund appear? toggle

I cancelled my coupon but I want it back. toggle

How do I contact the merchant that issued the coupon? toggle

Account

What happens to the Gift Shop coupons if I delete my LINE account? toggle