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Prize Payout

Claiming LINE Trivia prizes toggle
Depending on the amount, there are two ways to claim the prizes you win.

For prizes of JPY 100,000 or less
A LINE Pay balance for the prize amount will be transferred to your LINE Pay account.

Prize payments are made every week on Monday, Wednesday, or Friday ("payout dates"). Your prize will be paid on the nearest payout date following the day after you won your prize.
Note: If the nearest payout date is a holiday, your prize will be paid on the following payout date.

Transfers will be reattempted on the following payout date if:
• You don't have a LINE Pay account.
• The prize amount exceeds the balance limit for your LINE Pay account type, and the transfer can't be completed.
• An error occurs during the transfer.

For prizes over JPY 100,000
The prize amount will be transferred to your bank account.

The account must be with a bank in Japan, and the account holder's name must match the prize winner's name.

Any prizes you win in a given month will be transferred to your bank account on the last day of the following month.
Note: In some cases, transfers may be delayed for up to two months.

You'll receive a notification about receiving your prize either in the LINE LIVE app or in a message on LINE from the LINE Trivia Team (LINE トリビアチーム) official account.

If the one-time prize amount that you win exceeds JPY 500,000, it is subject to tax withholding at the source, so the amount paid out will have taxes deducted from it. In this case, we will also obtain the personal information required to issue tax payment records.

Please see the Help articles below for further information:






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Prize payout schedules toggle
For LINE Pay transfers
Prize payments are made every week on Monday, Wednesday, or Friday ("payout dates"). Your prize will be paid on the nearest payout date following the day after you won your prize.
Note: If the nearest payout date is a holiday, your prize will be paid on the following payout date.

For bank account transfers
Any prizes you win in a given month will be transferred to your bank account on the last day of the following month.
Note: In some cases, transfers may be delayed for up to two months.

If you won a prize and didn't receive it on the last day of the following month, please contact us.
Note: We can't provide details about the transfer status of prizes before the transfer deadline has elapsed.

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I don't know how to sign up for a LINE Pay account toggle
For details about how to sign up for LINE Pay, see this website. (Only available in Japanese.)

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Checking prizes you've won toggle
If you participated in a trivia game from the LINE LIVE app:
You'll receive a notification on LINE LIVE if you won a prize.

If you participated in a trivia game from the LINE app:
You’ll receive a notification from the LINEトリビアチーム (LINE Trivia Team) official account on LINE if you won a prize.

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Confirming the status of prizes toggle
For LINE Pay transfers
You'll receive a notification about the status of your prize from the LINE Wallet (LINEウォレット) official account.

For bank account transfers
You can confirm your prize status by checking your bank statement. Any prizes you win in a given month will be transferred to your bank account on the last day of the following month.
Note: In some cases transfers may be delayed for up to two months.

If you won a prize and didn't receive it on the last day of the following month, please contact us.
Note: We can't provide details about the transfer status of prizes before the transfer deadline has elapsed.

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Prize claim deadlines toggle
For LINE Pay transfers
The deadline is 30 days from the last day you won a prize. If you don't claim your prize by the deadline, the prize lapses and you'll lose the right to claim it.

For bank account transfers
LINE will contact you in the LINE LIVE app with a request for the information required to complete a money transfer. If you don't provide us with this information within 30 days of our request, you'll lose the right to claim your prize.

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I can't claim my prize toggle
Please contact us via this Inquiry Form if you can't claim your prize.

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