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Trouble between users

If you are the victim of criminal activity toggle
If you are experiencing problems you believe are related to criminal activity, please contact the relevant authorities, such as the police department's cyber crime division. We will cooperate with police investigations when necessary if requested to do so.

If you are experiencing harassment, please report it based on the relevant content. To report harassment, please refer to the following:

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What should I do if I experience harassment or defamatory remarks? toggle
If you are experiencing harassment, please report it based on the relevant content. To report harassment, please refer to the following:


If you experience trouble, such as harassment, from other users on LINE LIVE, we ask that you please resolve it with the other party. If you are not able to resolve the issue with the other party, please contact the appropriate authorities, such as the police, the police department's cyber crime division or a consumer service center.

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Resolving trouble between users toggle
We are unable to mediate disputes or trouble between users.  We ask that you please resolve the issue with the other party.

To ensure that users can safely enjoy LINE LIVE, we provide rules of use and multiple ways to report inappropriate activity. If you are on the receiving end of harassment or abuse from another user, please refer to the Help articles below.

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Reporting rights violations toggle
If we receive information from a user indicating there is a possibility a rights violation has been cast on LINE LIVE, we will respond according to the Act on the Limitation of Liability for Damages of Specified Telecommunications Service Providers and the Right to Demand Disclosure of Identification Information of the Senders (an Internet Service Provider Law) along with the guidelines established by the Review Council from guidelines such as the Provider Liability Limitations Act.

Although the guideline contains provisions, as a general rule, in order for us to adequately determine the presence of a rights violation, we may consider deletions, only if we receive the request from the rights holder themselves.

In order to handle a deletion request and to ensure there are no errors in the investigation, we ask that you submit the required documents for measures to prevent transmission set forth in the above mentioned Provider Liability Law.

For details regarding the relevant documents, please refer to the Measures to Prevent Transmission Procedures (Japanese only) indicated in the above mentioned Review Council’s website.

Once you have read and understood the above procedures regarding deletion requests, please contact us here.

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Why have I been suspended from using the service? toggle
If users are found violating the Terms and Conditions of Use they may be suspended from using the service. In such a case, you will be notified of the period of suspension and reason via the app.

If you feel you have been wrongly suspended from using the service, please contact us via the Inquiry Form. Please understand that we may be unable to reply to your inquiry.

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