Help
Viewing broadcasts
You can watch past broadcasts on each channel page.
Note: Some broadcasts may be hidden due to distribution or copyright issues.
To search for past broadcasts:
1. At the top of the Home screen, tap the Search icon.
2. Enter a keyword in the field at the top of the screen, then tap Search.
To use the Data saver feature:
1. Tap the My Page (silhouette) icon at the bottom right of the screen.
1. Tap the My Page (silhouette) icon at the bottom right of the screen.
2. Tap the Settings icon at the top right.
3. Tap Video quality > Data saver.
Note: The Data saver feature is only usable when viewing live broadcasts.
Comments
You can comment on broadcasts by following the steps below.
Note:
- In order to comment, you need to be signed in.
- Comments can only be made during live broadcasts.
1. Tap Join the conversation at the bottom of the broadcast screen.
2. Write a comment in the field, then tap Send.
To enable/disable posts to Twitter:
1. Tap Join the conversation at the bottom of the broadcast screen.
2. Tap the Twitter icon next to the comment entry field and switch the setting ON or OFF.
Note: If the icon is blue, the setting is ON; if it's gray, the setting is OFF.
Items/LIVE Coins
Sending gift items lets you send a large number of points at once, making it easier to get a higher fan ranking.
You can also add messages when you send some gift items. These messages appear on the broadcast screen with an icon or in the comments.
Please understand that messages with icons appear in the order they are sent, so if many viewers are sending gift items, a broadcast may end before your message appears.
LIVE Q
LIVE Q is a quiz game in LINE LIVE in which broadcasters compete to see who can answer the most questions correctly.
Viewers can't answer questions directly, but they can send special gift items to broadcasters to narrow down the choices and make it easier for them to answer correctly.
The viewers of a broadcast will see a quiz pop-up window when a LIVE Q is scheduled to start. From this window, they can help the broadcaster answer the questions by sending special gift items that fill up a gift gauge. When the gift gauge has gone up enough, the choices are narrowed down for the broadcaster, making it easier for them to choose the right one.
Gift items also count towards the broadcaster's cheer points and are reflected in their fan ranking.
Gift items are only valid for the LIVE Q in which they are sent, and cannot be carried over to the next one. However, the broadcaster will receive cheer points for all of the gift items they receive, regardless of whether or not the items were used to fill up the gift gauge during the LIVE Q.
Paid broadcasts
To watch a paid broadcast, you need to use LIVE Coins.
You can see how many LIVE Coins are required on the pop-up before a broadcast starts.
By tapping Watch you will be charged the listed amount of Coins and can immediately start watching the broadcast.
If you use LIVE Coins to watch a paid broadcast, you can watch it again during its viewing period by going to Viewing history at the bottom of the My Page screen or Paid broadcast history.
To see your paid broadcast history:
1. Tap My Page (the silhouette icon) at the bottom right of the screen.
2. Tap the Settings icon at the top right of the screen > Paid broadcast history.
If you use LIVE Coins to watch a paid broadcast, you can rewatch it anytime during the viewing period that's displayed when you make your payment. You can check how much time is left by going to Paid broadcast history.
For the steps to view your paid broadcast history, see this Help article.
Premium channels
There are two ways to subscribe to a premium channel.
From a channel's page:
1. Go to the channel's page and tap Subscribe.
2. Tap the button showing the price at the bottom of the screen.
3. Approve the subscription when you see the App Store payment screen.
From a premium channel broadcast:
1. Tap a broadcast from the premium channel you want to subscribe to.
2. Tap the button showing the price at the bottom of the screen.
3. Approve the subscription when you see the App Store payment screen.
If you subscribed to a premium channel but your status hasn't changed, try tapping Restore subscription at the bottom of the subscription page.
You will not be able to restore your subscription if you subscribed:
• Using a different Apple ID.
• Without signing in with LINE from the LINE LIVE app.
Note: In either of the cases above, please contact Apple Support for assistance.
To cancel a subscription:
1. On your device, tap Settings.
2. Tap iTunes & App Store.
3. Tap your Apple ID at the top of the screen.
4. Tap View Apple ID.
5. Tap Subscriptions.
6. Select LINE LIVE.
7. Tap Cancel Subscription.
8. Tap Confirm on the pop-up.
For more information on how to view, change, or cancel your subscriptions, see this Apple Support page.
To check the status of a subscription:
1. On your device, tap Settings.
2. Tap iTunes & App Store.
3. Tap your Apple ID at the top of the screen.
4. Tap View Apple ID.
5. Tap Subscriptions.
6. Tap LINE LIVE.
Note: LINE LIVE will not appear in the list of subscriptions if the Appe ID you are signed in with hasn't been used to subscribe to a channel.
If you're having trouble subscribing to a premium channel, there may be an issue with your subscription settings.
From your device settings, make sure that:
• Your credit card information was entered correctly.
• Your credit card has not expired.
• You have a sufficient balance on your Apple ID.
• You're not signed in with an Apple ID that already has a premium channel subscription.
• Your device is not restricted from using certain features.
There are two ways to check your membership ID.
From the list of subscribed channels:
1. Tap My Page (the silhouette icon).
2. Tap Subscribed.
3. Check the relevant membership ID.
From a channel's page:
1. Open the page for the channel you want to check the membership ID for.
2. Tap My member ID.
Some premium channels have free trials, which let you experience being a member for a limited time.
The length of a free trial depends on the premium channel. You can see the trial period on the channel's purchase page or check it on your subscriptions page after signing up.
For information on how to check your subscription status, see this Help article.
If you don't cancel your membership at least 24 hours before the free trial ends, it will automatically switch over to a paid subscription. When this happens, the Apple ID you used for signing up will start being charged the subscription fee.
Face2Face
To watch a Face2Face broadcast, you need to:
• Have the serial code shared with you by the broadcaster in advance.
• Have finished creating your channel.
• Be signed in to LINE LIVE.
• Be using a device that supports collabo broadcasts.
Note: With some broadcasts, the broadcaster's side may require identity verification beforehand.
To check whether you can join a Face2Face broadcast:
1. Tap My Page (the silhouette icon) at the bottom right of the screen.
2. Tap Settings at the top right > About LINE LIVE.
If "Enabled" appears next to "Guest broadcast," your device supports Face2Face broadcasts.
Face-offs
There may be lag between the broadcast video and the on-screen display due to the network connection of the broadcaster or viewer. In such cases, the face-off result may appear on the screen before the face-off appears to have ended in the broadcast.