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Viewing broadcasts

Watching past broadcasts toggle
You can watch past broadcasts on each channel page.
Note: Some broadcasts may be hidden due to distribution or copyright issues.

To search for past broadcasts: 
1. At the top of the Home screen, tap the Search icon.
2. Enter a keyword in the field at the top of the screen, then tap Search.

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Turning off background play toggle
To turn off background play: 
1. Tap the My Page (silhouette) icon at the bottom right of the screen.
2. Tap the Settings icon at the top right > Play in background.

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Checking your viewing history toggle
To check your viewing history:
1. Tap the My Page (silhouette) icon at the bottom right of the screen.
2. The broadcasts you have viewed will appear under Viewing history.

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Deleting your viewing history toggle
To delete your viewing history: 
1. Tap the My Page (silhouette) icon at the bottom right of the screen.
2. Tap the Settings icon at the top right > Delete viewing history.

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How can I hide LIVE stickers? toggle
The settings for LIVE stickers are set by the broadcaster. They cannot be hidden by other users.

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What is Data Saver? toggle
Data Saver is a feature that only streams images and audio, saving you up to 90% of data compared to viewing videos.

When you have Data Saver turned ON, the autoplay for live casts at the top of the home screen will be turned OFF.

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Using the Data saver feature toggle
To use the Data saver feature:
1. Tap the My Page (silhouette) icon at the bottom right of the screen.
2. Tap the Settings icon at the top right.
3. Tap Video qualityData saver.

Note: The Data saver feature is only usable when viewing live broadcasts.

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What are the round icons at the top of the broadcast screen? toggle
These icons show viewers who follow the broadcaster, or who have sent hearts, gift items, or comments.

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Comments

Commenting during broadcasts toggle
You can comment on broadcasts by following the steps below.
Note:
- In order to comment, you need to be signed in.
- Comments can only be made during live broadcasts.

1. Tap Join the conversation at the bottom of the broadcast screen.
2. Write a comment in the field, then tap Send.

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How can I delete comments I posted? toggle
You cannot delete comments once they have been posted.

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How to enable/disable posting comments to Twitter toggle
To enable/disable posts to Twitter: 
1. Tap Join the conversation at the bottom of the broadcast screen.
2. Tap the Twitter icon next to the comment entry field and switch the setting ON or OFF.
Note: If the icon is blue, the setting is ON; if it's gray, the setting is OFF.

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Items/LIVE Coins

Sending gift items toggle
You can send gift items by following the steps below.
Note: You need LIVE Coins to send gift items.

1. Tap the gift icon on the right side of the broadcast screen.
2. Select the gift item you want to send.
3. Enter a message, then tap Send.

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What happens when I send gift items? toggle
Sending gift items lets you send a large number of points at once, making it easier to get a higher fan ranking.

You can also add messages when you send some gift items. These messages appear on the broadcast screen with an icon or in the comments.

Please understand that messages with icons appear in the order they are sent, so if many viewers are sending gift items, a broadcast may end before your message appears.

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I can't send gift items toggle
You will be unable to use the gift item feature if the broadcaster has configured their settings to restrict gift items. Your account may also be temporarily restricted from using the feature if you have engaged in prohibited activity.

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The gift item I sent didn't appear on the broadcast screen toggle
Messages with icons appear on the broadcast screen in the order that viewers send gift items.

Please understand that a broadcast may end before your message appears if many viewers are sending gift items.

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LIVE Coins toggle
LIVE Coins are a digital currency that you can use in LINE LIVE to purchase the gift items you want to send.

The LIVE Coins you purchase will never expire. However, LIVE Coins you get for free are only valid for 180 days.

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Purchasing LIVE Coins toggle
To purchase LIVE Coins:
1. Tap the My Page (silhouette) icon at the bottom right of the screen.
2. Tap LIVE Coins.
3. Tap the amount of LIVE Coins you want to purchase.

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I can't send hearts toggle
You will be unable to send hearts if the broadcaster has configured their settings to restrict gift items. Your account may also be temporarily restricted from using the feature if you have engaged in prohibited activity.

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LIVE Q

About LIVE Q toggle
LIVE Q is a quiz game in LINE LIVE in which broadcasters compete to see who can answer the most questions correctly.

Viewers can't answer questions directly, but they can send special gift items to broadcasters to narrow down the choices and make it easier for them to answer correctly.

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What are the benefits of supporting broadcasters in LIVE Qs? toggle
The viewers of a broadcast will see a quiz pop-up window when a LIVE Q is scheduled to start. From this window, they can help the broadcaster answer the questions by sending special gift items that fill up a gift gauge. When the gift gauge has gone up enough, the choices are narrowed down for the broadcaster, making it easier for them to choose the right one.

Gift items also count towards the broadcaster's cheer points and are reflected in their fan ranking.

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Checking ranking information toggle
You can check your own ranking and the rankings of broadcasters you support from the dedicated LIVE Q page in the Events tab.

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When do LIVE Qs start? toggle
You can check the schedule for LIVE Qs from the dedicated LIVE Q page in the Events tab.

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What happens if a LIVE Q ends before all of the gift item points are used? toggle
Gift items are only valid for the LIVE Q in which they are sent, and cannot be carried over to the next one. However, the broadcaster will receive cheer points for all of the gift items they receive, regardless of whether or not the items were used to fill up the gift gauge during the LIVE Q.

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Paid broadcasts

Paid broadcasts toggle
Paid broadcasts are live streams that viewers need to pay to watch. The price is paid for in LIVE Coins and specified by the broadcaster.

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Watching paid broadcasts toggle
To watch a paid broadcast, you need to use LIVE Coins.

You can see how many LIVE Coins are required on the pop-up before a broadcast starts.

By tapping Watch you will be charged the listed amount of Coins and can immediately start watching the broadcast.

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Rewatching paid broadcasts toggle
If you use LIVE Coins to watch a paid broadcast, you can watch it again during its viewing period by going to Viewing history at the bottom of the My Page screen or Paid broadcast history.

To see your paid broadcast history: 
1. Tap My Page (the silhouette icon) at the bottom right of the screen.
2. Tap the Settings icon at the top right of the screen > Paid broadcast history.

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Viewing period for paid broadcasts toggle
If you use LIVE Coins to watch a paid broadcast, you can rewatch it anytime during the viewing period that's displayed when you make your payment. You can check how much time is left by going to Paid broadcast history.

For the steps to view your paid broadcast history, see this Help article.

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Premium channels

Premium channels toggle
Subscribing to premium channels gives you access to exclusive broadcasts for a monthly fee.

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Premium channel broadcasts toggle
Premium channel broadcasts are only available to premium members and require a subscription to watch. Broadcasts are also archived for a period of time so premium members can view them when they like.

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Subscribing to a premium channel toggle
There are two ways to subscribe to a premium channel.

From a channel's page:
1. Go to the channel's page and tap Subscribe.
2. Tap the button showing the price at the bottom of the screen.
3. Approve the subscription when you see the App Store payment screen.

From a premium channel broadcast:
1. Tap a broadcast from the premium channel you want to subscribe to.
2. Tap the button showing the price at the bottom of the screen.
3. Approve the subscription when you see the App Store payment screen.

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Viewing premium channel broadcasts toggle
You need to subscribe to view premium channel broadcasts. For information on how to subscribe to a premium channel, see this Help article.

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I can't watch premium channel broadcasts because my status doesn't show up as Subscribed toggle
If you subscribed to a premium channel but your status hasn't changed, try tapping Restore subscription at the bottom of the subscription page.

You will not be able to restore your subscription if you subscribed:
• Using a different Apple ID.
• Without signing in with LINE from the LINE LIVE app.

Note: In either of the cases above, please contact Apple Support for assistance.

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Canceling a premium channel subscription toggle
To cancel a subscription:
1. On your device, tap Settings.
2. Tap iTunes & App Store.
3. Tap your Apple ID at the top of the screen.
4. Tap View Apple ID.
5. Tap Subscriptions.
6. Select LINE LIVE.
7. Tap Cancel Subscription.
8. Tap Confirm on the pop-up.

For more information on how to view, change, or cancel your subscriptions, see this Apple Support page.

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Checking the status of a premium channel subscription toggle
To check the status of a subscription: 
1. On your device, tap Settings.
2. Tap iTunes & App Store.
3. Tap your Apple ID at the top of the screen.
4. Tap View Apple ID.
5. Tap Subscriptions.
6. Tap LINE LIVE.

Note: LINE LIVE will not appear in the list of subscriptions if the Appe ID you are signed in with hasn't been used to subscribe to a channel.

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I can't subscribe to a premium channel toggle
If you're having trouble subscribing to a premium channel, there may be an issue with your subscription settings.

From your device settings, make sure that:
• Your credit card information was entered correctly.
• Your credit card has not expired.
• You have a sufficient balance on your Apple ID.
• You're not signed in with an Apple ID that already has a premium channel subscription.
• Your device is not restricted from using certain features.

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Checking your membership ID toggle
There are two ways to check your membership ID.

From the list of subscribed channels:
1. Tap My Page (the silhouette icon).
2. Tap Subscribed.
3. Check the relevant membership ID.

From a channel's page:
1. Open the page for the channel you want to check the membership ID for.
2. Tap My member ID.

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Checking your membership number toggle
Your membership number can be found on your membership ID.

For information on how to check your membership ID, see this Help article.

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About free trials for premium channels toggle
Some premium channels have free trials, which let you experience being a member for a limited time.

The length of a free trial depends on the premium channel. You can see the trial period on the channel's purchase page or check it on your subscriptions page after signing up.

For information on how to check your subscription status, see this Help article.

If you don't cancel your membership at least 24 hours before the free trial ends, it will automatically switch over to a paid subscription. When this happens, the Apple ID you used for signing up will start being charged the subscription fee.

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Face2Face

About Face2Face toggle
The Face2Face system lets you watch collabo broadcasts by entering a serial code.

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Watching Face2Face broadcasts toggle
To watch a Face2Face broadcast, you need to:
• Have the serial code shared with you by the broadcaster in advance.
• Have finished creating your channel.
• Be signed in to LINE LIVE.
• Be using a device that supports collabo broadcasts.

Note: With some broadcasts, the broadcaster's side may require identity verification beforehand.

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Getting serial codes toggle
The way serial codes are distributed depends on the broadcaster. For information on how to receive a code, contact the operator of the broadcast directly.

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Checking if your device can join Face2Face broadcasts toggle
To check whether you can join a Face2Face broadcast: 
1. Tap My Page (the silhouette icon) at the bottom right of the screen.
2. Tap Settings at the top right > About LINE LIVE.

If "Enabled" appears next to "Guest broadcast," your device supports Face2Face broadcasts.

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Face-offs

I can't send gift items or hearts toggle
Gift items and hearts cannot be sent during the one-minute cooldown period after the winner of a face-off is determined. You can send them again after the one-minute cooldown has ended.

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The result of a face-off appeared before it finished toggle
There may be lag between the broadcast video and the on-screen display due to the network connection of the broadcaster or viewer. In such cases, the face-off result may appear on the screen before the face-off appears to have ended in the broadcast.

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Other

I would like to be notified when a broadcast starts. toggle
To receive notifications when a broadcast starts, please refer to the following steps:

Setting notifications for a channel
1. Tap the relevant channel or broadcast.
2. Tap Follow on the channel page or on the broadcast screen.

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Searching for programs or broadcasters toggle
To search for a program or broadcaster: 
1. At the top of the Home screen, tap the Search icon.
2. Enter a keyword in the search field at the top of the screen, then tap Search.

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Checking the number of viewers/views for a broadcast toggle
You can check the number of viewers for a broadcast, or the total number of views after a broadcast has ended, at the top or bottom of the broadcast screen.

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