Help center

About WEBTOON

What is WEBTOON? toggle

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Is the WEBTOON app free? toggle

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Which devices does the the WEBTOON app work on? toggle

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Having trouble using the app or experiencing errors? toggle

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Account/Log-in

I can’t log in using my social media account. toggle

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I can't log in - the page says my email is not registered toggle

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How do I reset my password? toggle

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How do I delete my account? toggle

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Can I use Sign in with Apple on Android devices? toggle

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I have two accounts under the same email. toggle

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Can I log in with Google? toggle

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My auto login was disabled, and I can’t remember my WEBTOON account. toggle

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My auto login was disabled and ‘My Series’ history has disappeared. toggle

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I haven’t received a password recovery email. toggle

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Do I have to create an account with my email address? toggle

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How to use

How do I download WEBTOON episodes? toggle

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How do I subscribe to my favorite series? toggle

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How do I manage my WEBTOON activity? toggle

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How do I change my notifications settings? toggle

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I want to stop receiving the WEBTOON newsletter emails. toggle

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How do I share my favorite series on social media? toggle

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How do I report offensive comments? toggle

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How do I report inappropriate content in an episode or series? toggle

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How do I change the app's display language? toggle

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I can’t download the app. toggle

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I can’t connect to WEBTOON. toggle

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The app keeps stopping while loading the series. toggle

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The app froze on a white screen as soon as I launched the WEBTOON app. toggle

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My app display language changed to English after I updated the app. toggle

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The app keeps crashing after I updated the app. toggle

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‘My Series’ and subscriptions suddenly disappeared! toggle

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My history, subscriptions and coins disappeared. toggle

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I can’t download WEBTOON episodes. toggle

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I'm not receiving push notifications. toggle

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I can't turn on push notification settings for New Releases, Notice & Events. toggle

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What is Reading History Sync? toggle

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All of my recently viewed episodes and series disappeared. toggle

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I received a 'Storage Almost Full' error message during the sync. toggle

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An error occurred during the sync. toggle

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Coins/Unlocking Episodes

What are Coins? toggle

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Do I need to create an account to use Coins? toggle

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How old do I have to be to use Coins? toggle

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Can I use Coins to access paid content across multiple languages? toggle

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Are Coins on Android and iOS interchangeable? toggle

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How do I purchase Coins? toggle

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How do I use Bonus Coins? toggle

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How do I check ‘My Coins’ purchase history? toggle

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How do I use Coins? toggle

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Which devices and app versions do I need to purchase and use Coins? toggle

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Can I purchase and use Coins on the WEBTOON mobile/desktop website? toggle

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Can I pay for Coins with a credit card? toggle

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Are my payments secure? toggle

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How do I report Coin purchase payment errors? toggle

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Will I be charged even if a payment is not processed succesfully? toggle

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I keep getting a "Payment in progress" message. toggle

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My Coin balance disappeared after switching my device. toggle

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My Coin balance increased even though I didn’t purchase any Coins. toggle

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How do I cancel my Coin purchases? toggle

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How do I check the status of my cancelled Coin purchases? toggle

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Can I receive a refund for any Coins I've used already? toggle

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What is Fast Pass? toggle

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How do I unlock Fast Pass? toggle

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What types of content can I purchase, and how? toggle

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How much does Fast Pass cost and for how long are they valid? toggle

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How do I check my Fast Pass history? toggle

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Does reading unlocked episodes require data? (Do data rates apply?) toggle

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Can I cancel the Fast Pass I’ve used for an episode? toggle

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How do I get a refund if there is a problem with an unlocked episode? toggle

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Can I delete my history for Fast Pass and Daily Pass (payment history)? toggle

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What happens to my unlocked episodes if the series is discontinued? toggle

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I unlocked an episode, but it’s locked again. toggle

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I unlocked the wrong episode. toggle

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My Coins were charged incorrectly. toggle

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I can’t find Coins I’ve purchased or episodes that I’ve unlocked. toggle

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It says I have exceeded the number of devices I can register. toggle

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What are Free Coins? toggle

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I didn't receive my Free Coins. toggle

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How do I use Free Coins? toggle

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Do Free Coins expire? toggle

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I want to know the status of my “Free Coins”. toggle

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My Free Coins disappeared! toggle

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Which completed series will be locked? toggle

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How many Coins does it take to unlock an episode after a completed series becomes locked? toggle

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What is an Episode Bundle? toggle

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What is Daily Pass? toggle

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How do I use Daily Pass? toggle

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How long can I read an episode for free after using a Daily Pass? toggle

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What happens to an episode I used Daily Pass on after 14 days? toggle

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I've used up all my Daily Pass. When can I use Daily Pass again? toggle

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Where can I see the episodes I used Daily Pass on? toggle

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Can I download episodes after using Daily Pass? toggle

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How do I turn off notifications for Daily Pass? toggle

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I can't redeem my Free Coins even though I have completed the event. toggle

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How can I use my promotion code? toggle

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What is Daily Pass Original? toggle

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How are DPOs different from DPs? toggle

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Publishing on WEBTOON Canvas

What is Canvas? toggle

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How do I start publishing on Canvas? toggle

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How do I put music/gif/animations into my series? toggle

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How do I save a draft? toggle

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How old do I have to be to publish? toggle

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Who owns the content I publish on Canvas? toggle

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What does it mean to be a WEBTOON Original? toggle

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How are Originals chosen from Canvas? toggle

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Why was my series taken down? toggle

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What is the process of restoring my series after it was taken down? toggle

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Someone is posting my series on WEBTOON without my permission. toggle

Please contact us at Customer Care for help with the following information:

• Name of the infringing Series

• URL of the infringing Series

• Proof of ownership of content (i.e. link to original posting or PSD file)

We will review your report and take the necessary actions.

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Where is the ‘Publish’ button? toggle

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My files aren’t uploading. toggle

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Can I upload CANVAS episodes using Internet Explorer? toggle

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What if the file size of my thumbnail is larger than the upload limit? toggle

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How do I create my profile page? toggle

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My profile page suddenly disappeared. toggle

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How do I write a post? toggle

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My post suddenly disappeared. toggle

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How do I edit my profile? toggle

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My profile picture disappeared. toggle

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When do I receive notifications about my profile page? toggle

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My series does not appear on my profile page. toggle

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Ad Revenue Sharing Program

What is the Ad Revenue Sharing Program? toggle

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How can I join the Ad Revenue Sharing Program? toggle

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How long does the review take? toggle

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How is the revenue calculated? toggle

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How are payments processed? toggle

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Why am I not receiving payment even though there is a balance in my Account? toggle

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How can I collect revenue? toggle

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How do I handle taxes? toggle

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How can I split my share with my co-creators? toggle

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How do I cancel my participation in the Ad Revenue Sharing Program? toggle

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What type of content is allowed for the Ad Revenue Sharing Program? toggle

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When do content reviews take place? toggle

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What happens if I violate the policies and/or terms? toggle

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Why can't I click the 'Apply' button on Ad-Sharing application? toggle

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Why are the 'Current Balance' and the 'Payment' sections not showing up on the 'AD SHARING' tab? toggle

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How do I register the Payment Information? toggle

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Can I change my Payment Method? toggle

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Can I delete my Payment Method? toggle

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How is my Payment Information handled? toggle

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What should I do if my Payment Information is rejected? toggle

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Can I edit my Payment Information? toggle

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Can I change my registered PayPal ID? toggle

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Can I register my Payment Method using Internet Explorer? toggle

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Can I change my Business Type? toggle

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What should I do if my Residence Address changed? toggle

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What should I do if my nationality changed? toggle

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How do I verify my email address? toggle

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What is my Tax ID? toggle

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What is a USA tax identification number? toggle

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Tax for US Creator toggle

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Tax for Non-US Creator toggle

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Download Tax form toggle

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In which format can I upload my Tax Form? toggle

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I am a US citizen living outside of the US and I don’t earn income in the US. Which tax form should I fill out? toggle

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Does WEBTOON withhold any taxes from my payments? toggle

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Will I receive a 1099-MISC form? toggle

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Will I receive a 1042-S form? toggle

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Can I get tax advice from WEBTOON? toggle

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What language can I use to fill out the application? toggle

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Can I input my information in Spanish (or other language) when I fill out the application? toggle

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Is there any helpful source that I can use for tax related matter? toggle

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WEBTOON for Children

Can children use WEBTOON? toggle

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Why are some features restricted? toggle

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Can a parent view or delete a child's persoanl information? toggle

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Other

What content will be unavailable to children under the age of 16 residing in Germany? toggle

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A series may be plagiarizing someone else's work. toggle

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Where do I send feedback/suggestions for ideas related to WEBTOON? toggle

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I want to provide a translation for my favorite series. toggle

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There’s a mistranslation in an Original or something I want to suggest. toggle

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