Is the WEBTOON app free? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Which devices does the the WEBTOON app work on? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Having trouble using the app or experiencing errors? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I can’t log in using my social media account. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I can't log in - the page says my email is not registered toggle Was this page helpful? Yes No Let us know if we can make it better. Send
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My auto login was disabled, and I can’t remember my WEBTOON account. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My auto login was disabled and ‘My Series’ history has disappeared. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
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Do I have to create an account with my email address? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I download WEBTOON episodes? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I subscribe to my favorite series? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I manage my WEBTOON activity? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
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I want to stop receiving the WEBTOON newsletter emails. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I share my favorite series on social media? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I report offensive comments? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I report inappropriate content in an episode or series? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I change the app's display language? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I can’t download the app. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I can’t connect to WEBTOON. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
The app keeps stopping while loading the series. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
The app froze on a white screen as soon as I launched the WEBTOON app. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My app display language changed to English after I updated the app. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
The app keeps crashing after I updated the app. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
‘My Series’ and subscriptions suddenly disappeared! toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My history, subscriptions and coins disappeared. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I can’t download WEBTOON episodes. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I'm not receiving push notifications. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I can't turn on push notification settings for New Releases, Notice & Events. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What is Reading History Sync? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
All of my recently viewed episodes and series disappeared. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I received a 'Storage Almost Full' error message during the sync. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
An error occurred during the sync. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Do I need to create an account to use Coins? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How old do I have to be to use Coins? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I use Coins to access paid content across multiple languages? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Are Coins on Android and iOS interchangeable? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I purchase Coins? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I use Bonus Coins? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I check ‘My Coins’ purchase history? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Which devices and app versions do I need to purchase and use Coins? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I purchase and use Coins on the WEBTOON mobile/desktop website? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I pay for Coins with a credit card? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Are my payments secure? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I report Coin purchase payment errors? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Will I be charged even if a payment is not processed succesfully? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I keep getting a "Payment in progress" message. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My Coin balance disappeared after switching my device. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My Coin balance increased even though I didn’t purchase any Coins. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I cancel my Coin purchases? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I check the status of my cancelled Coin purchases? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I receive a refund for any Coins I've used already? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I unlock Fast Pass? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What types of content can I purchase, and how? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How much does Fast Pass cost and for how long are they valid? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I check my Fast Pass history? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Does reading unlocked episodes require data? (Do data rates apply?) toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I cancel the Fast Pass I’ve used for an episode? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I get a refund if there is a problem with an unlocked episode? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I delete my history for Fast Pass and Daily Pass (payment history)? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What happens to my unlocked episodes if the series is discontinued? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I unlocked an episode, but it’s locked again. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I unlocked the wrong episode. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My Coins were charged incorrectly. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I can’t find Coins I’ve purchased or episodes that I’ve unlocked. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
It says I have exceeded the number of devices I can register. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I didn't receive my Free Coins. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I use Free Coins? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Do Free Coins expire? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I want to know the status of my “Free Coins”. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My Free Coins disappeared! toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Which completed series will be locked? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How many Coins does it take to unlock an episode after a completed series becomes locked? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What is an Episode Bundle? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I use Daily Pass? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How long can I read an episode for free after using a Daily Pass? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What happens to an episode I used Daily Pass on after 14 days? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I've used up all my Daily Pass. When can I use Daily Pass again? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Where can I see the episodes I used Daily Pass on? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I download episodes after using Daily Pass? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I turn off notifications for Daily Pass? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I can't redeem my Free Coins even though I have completed the event. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How can I use my promotion code? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What is Daily Pass Original? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How are DPOs different from DPs? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I start publishing on Canvas? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I put music/gif/animations into my series? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I save a draft? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How old do I have to be to publish? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Who owns the content I publish on Canvas? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What does it mean to be a WEBTOON Original? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How are Originals chosen from Canvas? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Why was my series taken down? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What is the process of restoring my series after it was taken down? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Someone is posting my series on WEBTOON without my permission. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Where is the ‘Publish’ button? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My files aren’t uploading. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I upload CANVAS episodes using Internet Explorer? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What if the file size of my thumbnail is larger than the upload limit? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I create my profile page? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My profile page suddenly disappeared. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I write a post? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My post suddenly disappeared. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
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My profile picture disappeared. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
When do I receive notifications about my profile page? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
My series does not appear on my profile page. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What is the Ad Revenue Sharing Program? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How can I join the Ad Revenue Sharing Program? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How long does the review take? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How is the revenue calculated? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How are payments processed? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Why am I not receiving payment even though there is a balance in my Account? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How can I collect revenue? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I handle taxes? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How can I split my share with my co-creators? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I cancel my participation in the Ad Revenue Sharing Program? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What type of content is allowed for the Ad Revenue Sharing Program? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
When do content reviews take place? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What happens if I violate the policies and/or terms? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Why can't I click the 'Apply' button on Ad-Sharing application? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Why are the 'Current Balance' and the 'Payment' sections not showing up on the 'AD SHARING' tab? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I register the Payment Information? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I change my Payment Method? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
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What should I do if my Payment Information is rejected? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
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Can I change my registered PayPal ID? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I register my Payment Method using Internet Explorer? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I change my Business Type? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What should I do if my Residence Address changed? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What should I do if my nationality changed? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
How do I verify my email address? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What is a USA tax identification number? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Tax for Non-US Creator toggle Was this page helpful? Yes No Let us know if we can make it better. Send
In which format can I upload my Tax Form? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I am a US citizen living outside of the US and I don’t earn income in the US. Which tax form should I fill out? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Does WEBTOON withhold any taxes from my payments? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Will I receive a 1099-MISC form? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Will I receive a 1042-S form? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I get tax advice from WEBTOON? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What language can I use to fill out the application? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can I input my information in Spanish (or other language) when I fill out the application? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Is there any helpful source that I can use for tax related matter? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can children use WEBTOON? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Why are some features restricted? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Can a parent view or delete a child's persoanl information? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
What content will be unavailable to children under the age of 16 residing in Germany? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
A series may be plagiarizing someone else's work. toggle Was this page helpful? Yes No Let us know if we can make it better. Send
Where do I send feedback/suggestions for ideas related to WEBTOON? toggle Was this page helpful? Yes No Let us know if we can make it better. Send
I want to provide a translation for my favorite series. toggle WEBTOON facilitates fan translations in numerous languages for a number of our Featured series. You can contribute your own translation by visiting: https://translate.webtoons.com* You can only contribute your fan translations at: https://translate.webtoons.com Was this page helpful? Yes No Let us know if we can make it better. Send
There’s a mistranslation in an Original or something I want to suggest. toggle Was this page helpful? Yes No Let us know if we can make it better. Send