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How to use LINE Pay card

How do I use my LINE Pay card? toggle
You can only use LINE Pay cards to make a one-time payment. Please note you cannot make split, revolving, two-time, or postponed payments using your bonus from work.

When it comes time to check out, be sure to mention that you are making a one-time JCB card payment. You may be required to sign for your purchase when you use your LINE Pay card.

When you make a payment, you will not be able to combine multiple cards, such as prepaid cards or credit cards.

Note:
- There are some retailers and services that do not accept LINE Pay cards.
- You will need to enter a passcode when you use your LINE Pay card on automated check out machines. Please set a passcode for your LINE Pay card, or use it at a manned cash register.

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Can I make revolving or monthly payments? toggle
You can only make one-time payments. You cannot make split, revolving, two-time, or postponded payments with your work bonus.

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I can't use my LINE Pay card toggle
Please check the following if you are unable to use your LINE Pay card.


If you are unable to resolve the issue after checking the above, please contact customer support.

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Where can I use my LINE Pay card? toggle
You can use LINE Pay cards at participating JCB member stores around the world. 

See here (Japanese only) for a list of participating stores where you can use your LINE Pay card.

Note: Excludes some stores and services.

If your registered LINE Pay account is a LINE Cash account, you will not be able to use your LINE Pay card at physical store locations abroad. You can, however, still use it at online stores all over the world.

Please refer to the following for more information.

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Can I use my LINE Pay card for online shopping? toggle
Yes, you can.

To make purchases online with a LINE Pay card, please follow the steps below.

1. Select Credit Card as your payment method. Be sure to indicate that you are making a one-time payment.
2. Enter the 16 digit card number and expiration date on the front of the card.
3. If the name of the card holder is required, please enter your name.
4. If you need to enter the CVC, please enter the 3 digit CVC on the back of the card.

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Can I use my LINE Pay card abroad? toggle
If you have a LINE Money account, you can use your LINE Pay card at physical and online stores abroad.

If you have a LINE Cash account, you can only make purchases at online stores from retailers overseas.

Fore more details about LINE Money and Cash accounts, please refer to the following Help article.


Using your LINE Pay card abroad will incur a 4% service charge. Please note that the amount that is withdrawn from your account when the payment is confirmed may differ from when you purchased the item due to a change in exchange rates. If the amount is lower than when you purchased the item, the difference will be refunded to your balance. If the amount is higher than when you purchased the item, the added amount will also be withdrawn from your account.

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What happens if I cancel or return an item I purchased? toggle
The amount for the canceled item will be returned to your LINE Pay balance.

Please understand that it takes several days before a return is processed.

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I was charged twice for a payment toggle
If you notice a discrepancy between the deposit or purchase price from the amount you paid when the payment was completed for an item, it is possible you were charged twice. In this case, the duplicated amount will automatically be returned to your LINE Pay balance after 60 days.

If you notice your balance was charged twice, please contact customer support.

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What is a passcode? toggle
A card passcode may be required when using automated machines. 

To set your passcode, please refer to the steps below.

1. From LINE Pay, tap Settings > LINE Pay Card > Card Passcode
2. Enter the CVC on the back of the LINE Pay card and tap OK
3. Enter a 4 digit passcode and tap OK.

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How can I view my LINE Pay card's usage history? toggle
To check your usage history, go to LINE Pay and tap History.

Before sales data is finalized after using your card, LINE Pay Card will appear under the merchant field. Once the sales data has been finalized, the name of the store you used your LINE Pay card at will appear. Please note that it may take up to 2 months before sales data is finalized.

Depending on the merchant, payments may be processed on a later date after they are made. After the payment has been processed, the merchant's name will be displayed.

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What happens to my balance when I use my LINE Pay card? toggle
When you make a payment with your LINE Pay card, the payment will be immediately withdrawn from your LINE Pay balance.

However, there are some member stores that will not immediately withdraw the balance. If you do not have a sufficient balance at the time the payment is withdrawn, you may overdraw your LINE Pay balance. In this case, please add money to bring up your account from a negative balance.

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I didn't use my card, but was still charged toggle
If you sign up as a member at some merchants, they will temporarily check the validity of your card by withdrawing from your account. This amount will be refunded to your balance within 60 days.

Affiliated LINE Pay merchants
Google Play, Google Checkout, etc.

Please note that other stores besides the above may also withdraw from your balance

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I received a payment notification even though I didn't use my card toggle
With some merchants, payments may be processed on a later date after they are made, and not at the time you used your card. (E.g. Payments for the iTunes Store, Amazon, other monthly or annual payments, etc.)

If you find a payment which you do not remember making in your payment history, please contact us via the Problem Report Form.

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I received a notification that a payment failed for JPY 1 toggle
When a merchant confirms the validity of your LINE Pay card, you may receive a notification saying that a payment of JPY 1 failed. In this case, it is possible that your LINE Pay card cannot be used at that merchant.

Note: Depending on the merchant, the test payment may be for between JPY 1 to JPY 9.

If you wish to confirm whether or not your LINE Pay card can be used at a certain merchant, please contact us via the Problem Report Form.

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I have a negative balance toggle
Some LINE Pay merchants do not withdraw payments from your balance at the time of purchase. If you do not have sufficient funds in your balance when the payment is withdrawn, it will result in a negative balance.

Please be sure to add money to you account and bring it up to a positive balance. You will be unable to use your LINE Pay card unless you have a positive balance.

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Can I give a LINE Pay card as a gift? toggle
Yes, you can give a LINE Pay card as a gift.

Please note that the person receiving the LINE Pay card will have to activate it from their LINE Pay account. Once the card is activated, the recipient will be able to use it and the amount you purchased the card for will be added to their LINE Pay balance.

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Why can't I use the LINE Pay card I purchased? toggle
You will not be able to use your LINE Pay card in either of the following cases:

- Your LINE Pay card was not activated.
Note: For steps on how to activate your card, please refer to this link.

- After activating the card in question, a new one was activated on the same LINE Pay account.

If you are unable to resolve your issue after checking the above, please contact us via the Problem Report Form.

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Is there a time frame to activate a purchased LINE Pay card? toggle
Yes, you must activate your LINE Pay card within 6 months of purchasing it.

Note: If you have not activated your card after 6 months, it will become invalid.

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What will happen if I already have a LINE Pay card but purchase another one at a store? toggle
If you have already been using a LINE Pay card and purchased another one at a store, you can choose either of the following options:

- Continue using your current LINE Pay card. 
- Make your current LINE Pay card invalid and change to another LINE Pay card you purchased.
Note: You can only use one LINE Pay card.

If you wish to continue using your current LINE Pay card, the amount of the other LINE Pay card you purchased will be added to the balance on your current card. If you wish to change to the other card you purchased, the balance of your current card will be carried over to the new card.

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