LINE

Help center

ENGLISH

ENGLISH
日本語
한국어
中文(简体)
中文(繁體)
ภาษาไทย
Indonesia

Android
iOS
Windows
Mac
Chrome
iPad

Search Help articles

Help center
Chats/Calls/Notifications
Notifications
Chats

Issues
Creating/transferring a LINE account
Managing LINE account
Purchasing/using items
Friends/Groups
- Friend basics
- About groups
Chats/Calls/Notifications
Get more out of LINE
Security/Privacy
About Business Alliances
- Inquiries about Business

Chats

Configuring LINE notifications

For information on configuring LINE's general notification settings, see the following Help article.

LINE notification settings

To turn notifications for a specific chat on/off:

1. Open the chat and tap the menu icon at the top of the screen.

2. Tap Mute or Unmute.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Configuring pop-up notifications

To change your pop-up notification settings, see the steps for your device's OS below.

iOS

To show/hide message previews in pop-up notifications:

1. Tap the Home tab > Settings > Notifications.
Note: Tap here to open the Settings menu in the LINE app on your smartphone.
2. Turn Message previews ON or OFF.

Note:
- The profile icons of users that send you messages will appear in pop-up notifications on iOS 15 or later with LINE version 11.18.0 or later.
- If you want to hide user profile icons in pop-up messages, turn Show profile icons OFF.

To configure how and where pop-up notifications appear:

1. On your device, tap Settings > Notifications.
2. Tap LINE in your list of apps.
3. Adjust the settings you want to change.

Android

Android OS versions earlier than 7.0

To show/hide message previews in pop-up notifications:
1. Tap the Home tab > Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications.
4. Under Notifications, turn Message previews ON or OFF.

To choose whether or not pop-up notifications will appear when your screen is on/off:
1. Tap the Home tab > Settings.
Note: Tap here to open the Settings menu in the LINE app on your smartphone.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications.
4. Under Notifications, tap Display pop-ups when screen is on or Display pop-ups when screen is off to turn these settings ON or OFF.

Android OS versions 7.0 and later

You can configure pop-up notifications from your device's Notifications settings.

If you're using Android OS version 8.0 or later and want to display message notifications on your lock screen, see the following Help article.

Displaying message notifications on your lock screen (Android OS version 8.0 or later).

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

I got a message from a company's official account that I didn't add as a friend

You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due.

The name of an official company account has a gray, blue, or green icon next to it. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.

Notification messages let you receive helpful information without having to add the official accounts of individual companies.

Note: This feature is turned on when you tap Agree on the "Regarding Usage of Your Information" screen. For the steps to change your consent settings for providing data, see the following Help article.

Changing your consent settings for providing data

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

How notification messages work

First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered.

The phone number sent from the company is hashed, and the information that LINE Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.

There may be times when we need to verify your identity via text message before we can send a notification or in order to confirm notification content which includes details like your personal information.

Requirements for sending notification messages

Notification messages are sent when they meet the three requirements below:

• The phone number sent from the company matches one registered to an existing LINE account.

Note: We verify your phone number every 180 days for security.

• The LINE account has the Receive notification messages setting turned ON.

• The LINE account has not blocked the official account of the company sending the notification message.

If you received a message not from a company's official account but from someone you don't know, see the following Help article for the steps to stop them from messaging you.

Preventing messages from strangers

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Turning notification messages on and off

To change your settings for receiving notification messages, follow the steps below on the smartphone version of LINE.

Note: For more information on how notification messages work, see the following Help article.

I got a message from a company's official account that I didn't add as a friend

1. Tap the Home tab > Settings.

2. Tap Privacy.

3. Tap Provide usage data.

Note: If you're using an Android device and don't see Provide usage data, try restarting your device after changing its language settings (e.g. from the current language to Japanese and back).

4. Tap LINE notification messages.

5. Turn Allow LINE notification messages ON or OFF.

Turning Allow LINE notification messages off will make it so you are unable to receive notification messages from any company's official account.

If you don't want to get notification messages from the official account of a certain company, please block that company's official account.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Configuring chat mention notifications

To turn notifications for chat mentions on or off:

1. Tap the Home tab > Settings > Notifications.

2. Turn Notifications ON.

3. Turn Mentions ON or OFF.

Note:

- If this setting is turned on, you'll be notified whenever you're mentioned in a chat, even if chat notifications are turned off.

- If the person you're chatting with is using the Silent messaging feature available in LINE Labs, you will not receive notifications when they send you chat messages.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Temporarily disabling notifications

To temporarily disable notifications:

1. Go to the Home tab > Settings > Notifications.

Note: Tap here to open the Settings menu from your smartphone.

2. Tap Mute, then select Mute for one hour or Mute until 8 am.

Note: To enable notifications again, tap Mute again and select Off or Unmute.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

LINE notification settings

To set up LINE notifications, follow the steps below.

Note:

- These steps and labels may differ depending on your Android OS version and device.

- On some devices, the default sound may play instead of the LINE notification sound.

Android OS version 9.0 or later

LINE settings:
1. Tap the Home tab > Settings > Notifications.
2. Turn ON Notifications at the top of the screen.
3. Tap Notification settings.
4. Turn All LINE notifications ON.
5. Tap Message notifications.
6. Turn Show notifications ON.
7. Turn each setting ON or OFF as needed.

Android OS versions 8.0 - earlier than 9.0

LINE settings:
1. Tap the Home tab > Settings > Notifications.
2. Check the box next to Notifications at the top of the screen.
3. Tap Notification settings.
4. Turn ON the setting at the top of the App notifications screen.
5. Tap Message notifications.
6. Turn ON the setting at the top of the Notification category screen.
7. Tap Importance and select Urgent.
8. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed.

Android OS versions earlier than 8.0

You need to configure notifications on both your device and LINE.

Device settings:
1. On your device, tap Settings > Application Management or Apps.
2. Tap LINE in your list of apps.
3. Check the Notifications settings.
Note: Make sure that Block all is turned OFF.

LINE settings:
1. Tap the Home tab > Settings > Notifications.

Note: Tap here to go to LINE's Notifications settings on your smartphone.

2. Check the box next to Notifications at the top of the screen.
3. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Changing your notification sounds

To change your notification sounds, follow the steps below.

Note: These steps and labels may differ depending on your device.

Android OS version 8.0 or later

1. Go to the Home tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications, and turn Notification settings ON.
4. Tap Add LINE notification sounds to device > Allow.
Note: LINE notification sounds cannot be installed on some devices.
5. Tap Message notifications.
6. Configure each of the following settings:

• Turn Message notifications ON.
• Tap Importance and select High or Urgent.
• Tap Sound and select a notification sound.

To delete the LINE notification sounds added to your device, tap Remove LINE notification sounds from device > OK.

Android OS versions earlier than 8.0

1. Go to the Home tab and tap Settings.
2. Tap Notifications.

Note: Tap here to go to LINE's Notification settings on your smartphone.

3. At the top of the screen, check the box next to Notifications.
4. Check the box next to Sound, then select a notification sound.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Displaying message notifications on your lock screen (Android OS version 8.0 or later)

To display message notifications on your device's lock screen, you need to turn lock screen preferences ON in your device's settings, and then turn LINE notifications ON. For the detailed steps, see below.

Note: Menu displays may differ depending on your device.

• Device settings:

1. On your device, tap Settings.

2. Tap Security & location.

3. Under Device Security, tap Lock screen preferences.

4. Select any lock screen notification settings other than Don't show notifications at all.

• LINE settings:

1. Go to the Home tab and tap Settings.

2. Tap Notifications.

3. At the top of the screen, make sure that the box next to Notifications is checked, and that Notification settings is turned ON.

4. Tap Message notifications.

5. Configure each of the following settings:

• Turn Message notifications ON.

• Tap Importance and select Medium or over.

• Tap On lock screen and select anything other than Do not show notifications.

Tap here to go to LINE's Notification settings on your smartphone.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK