LINE

Help

Checking/changing your registered information

search delete

Email address/Password

Setting an email address/password

Checking your registered email address toggle
To check your registered email address:
1. Go to the Home tab > Settings > Account.
2. Tap Email address.
3. Your email address will appear below Change your email.
Note: Tap here to open the Account screen from your smartphone.　

For the steps to register your email address, see this Help article.

For the steps to change your email address, see this Help article.

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I can’t use my registered email address and I forgot my password toggle
You can change your registered email address and password yourself from LINE versions 6.9.0 and later.
Note: If your device is locked with a passcode or Touch ID, you will have to enter it when you change your email address.

To change your registered email address and password, please refer to the following Help articles:


Please note that you won’t be able to change your email address or password if you are using a version of LINE earlier than 6.9.0. In this case, please apply to cancel your registered email address from this link.

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Registering an email address toggle
Registering an email address to your LINE account makes it possible for you to reset your password in the case that you forget it. 

To register an email address: 
1. Go to the Home tab > Settings > Account > Email address.
2. Enter an email address, then tap Next.
3. Enter the verification code or tap the URL in the email that was sent to you > OK.

Tap here to open the Account screen from your smartphone.

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I can't receive the verification email when registering my email address toggle
If you're not receiving the email with the verification code when registering your email address, it may be that:

• Your email address was not entered correctly.
• The email was sent to your spam, junk, or other folders.
• You have spam filters in place.
Note: In this case, please try again after temporarily disabling them.
E.g. This includes filters for blocking emails that contain URLs, blocking emails from PCs, etc.
• You have settings in place to only receive emails from certain domains.
Note: If you have domain filters in place on your email client, make sure that you allow emails from the domain "line.me".

If the issue persists after checking the above, please try tapping Resend verification code to send the email again.

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Creating a password toggle
To create a password for your LINE account: 
1. From the Home tab, tap Settings.
2. Tap Account > Password.
3. Enter a password.
Note: We recommend using a unique password that you don't use with any other websites or services.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

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Changing your email address/password

Unlocking the screen that appears when trying to change your email address or password toggle
To unlock this screen, use the unlock method you have configured on your device.
Note: This is not the password registered to your LINE account. Your unlock method may require you to enter a PIN code or  passcode, swipe the screen, trace a pattern, or use biometric identification (e.g. fingerprint, face).

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I want to transfer my LINE account, but I don’t know my password toggle
Unfortunately, there is no way to check the password you need to transfer your LINE account. If you don't know your password, follow the steps below to reset it:

1.On your new device, open LINE and tap Log in.
2. Enter your phone number and tap the arrow.
3. Enter the six-digit verification code that's sent to you via text message.
4. Tap Yes, that's my account.
Note: If you see Yes, transfer my account, tap it followed by Log in with previous number or Log in with email address, then enter your registered information.
5. Tap Forgot your password?
6. Enter the email address registered to your LINE account.

If you don't receive the password reset email, see here.
Note: You will not be able to reset your password if you haven't registered an email address to your LINE account.

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I want to transfer my account, but I'm not receiving the password reset email toggle

If you are not receiving the password reset email, please check the following:

 

• Is your registered email address entered correctly?

• Did you enter an email address different from the one you registered?

• Are you trying to send the password reset email repeatedly within a short period of time? Please wait approximately 24 hours between attempts.

• Was the email sent to your spam, junk, or other folders?

• Do you have spam filters in place? Please try disabling them.

• Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.

• Does the email address you are using comply to RFC standards? The following are examples of email addresses that do not comply to RFC standards.

- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com

- Addresses with consecutive dots (.): ab..cd@xxx.com

- Addresses that begin with a hyphen (-): -abcd@xxx.com

 

If your LINE account is linked with Facebook, you will be able to transfer it using your Facebook account.
 

Transferring an account with Facebook

Not Linked with Facebook

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I'm not receiving the password reset email toggle
If you didn't receive the password reset email, please check the following:

• Have you repeatedly tried requesting a password reset email within a short period of time? If so, please wait 24 hours before trying again.
• Was your registered email address entered correctly?
• Did you enter a different email address than the one you registered?
• Was the email sent to your spam, junk, or other folders?
• Do you have spam filters in place? If so, please try disabling them.
E.g. Block emails that contain URLs; Block emails sent from computers
• Do you have settings in place to only receive emails from certain domains? If so, please add "line.me" to your list of accepted domains.

If you forget your password, but are able to access the account, you can apply to cancel your registered email address. Please tap the link below from within the LINE app of the relevant account.

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Changing your email address toggle
To change your email address: 
1. Tap the Home tab > Settings > Account.
2. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter a new email address, then tap Next.
4. Enter the verification code or tap the URL in the email that was sent to you.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your email address.

If you're not receiving the email address verification email, see this Help article.

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Checking/changing your password toggle
Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.
Note: Be sure to write your new password down so you don’t forget it.

1. Tap the Home tab > Settings > Account.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

If you can’t remember your password and don't have access to your old device when transferring your LINE account, see this Help article.

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Applying to cancel your registered email address toggle
You can change your registered email address and password yourself from LINE versions 6.9.0 and later.


If you're using a version of LINE earlier than 6.9.0, you'll have to apply to cancel your email address.

To cancel your registered email address:
We will cancel the email address and password registered to your account. Please note that we will only cancel your email address and password. Things such as your friends, chat history, and purchase history will not be deleted.

To register an email address and password after your previous one is canceled:
You will have to register a new email address and password yourself after we cancel your email address.


If you are unable to access the relevant LINE account, you will not be able to register an email address or password after we cancel your previous email address. In this case, you will not be able to transfer your LINE account using an email address and password. If you have plans to change your device, please keep this in mind.

Note: You can only register an email address or password from the smartphone version of LINE. You cannot register an email address from the PC version.

To apply to remove your registered email address:
Be sure that the owner of the LINE account in question contacts us with the following steps from the account with the registered email address they want to cancel. If you are unable to access the relevant LINE account, you will not be able to apply to cancel your registered email address.

1. Start LINE and tap Home > Settings > Help.
2. Tap Check/change registered information > Email address & password.
3. Tap I can't use my registered email address and I forgot my password under "Check your email address and password."
4. Tap Apply to cancel registered email address.
5. Answer the questions and tap SEND.

We will require some time to confirm all details to cancel your email address. Once the cancellation has been completed, we'll contact you at the email address indicated in the Reply Email field on your contact form.

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Phone number/Facebook/Apple ID

Linking with Facebook/Apple ID

Linking your Facebook account to LINE toggle

To link your Facebook account to your LINE account: 

1. From the Home tab, tap Settings > Account.

2. Tap Link next to Facebook.


Tap here to open the Account screen from your smartphone.

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Linking your Apple ID to LINE toggle
To link your LINE account with your Apple ID, you need to be using:
• LINE version 10.5.0 or later
• iOS 13 or later

To link your Apple ID: 
1. Tap the Home tab > Settings > Account.
2. Tap Link next to Apple.
Note: Tap here to go straight to the Apple link setting on your smartphone.

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Changing your phone number

Changing your phone number toggle
To change your phone number registered to LINE: 
1. Tap the Home tab > Settings > Account.
2. Tap Phone number.
3. Enter your phone number and tap Next > OK.
4. Enter the verification code you received via text message.
5. Tap OK.

Tap here to open the Account screen from your smartphone.

Note:
- The same phone number cannot be used to create multiple LINE accounts.
- Registering a phone number that was already registered to another LINE account may make the old LINE account inaccessible.

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Profile

LINE Avatar

About LINE Avatar toggle
This feature lets you display yourself as a character in the LINE app. You can create Avatars for yourself and your friends.

The Avatars you create can be used as your LINE profile photo or cover photo, shared with friends, or made to appear in photos and videos using augmented reality (AR) features.

For information on using Avatars, see this Help article.

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Using LINE Avatar toggle
Follow the steps below to create and use Avatars.

To create an Avatar:
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Create.
3. Choose one of the options below:
• Skip: This lets you choose from LINE's default Avatars.
• Facial recognition: Center your face in the frame on the screen to create an Avatar that looks like you.
• Gallery: Create an Avatar based on the photo you select.
4. From the Avatars displayed, select your favorite and tap Add.
Note: After you've created an Avatar, you can add more by tapping "+" on the Your Avatar screen.

To edit an Avatar you created:
Tap the face or clothing icon on the Your Avatar screen. You can change your Avatar's hairstyle, facial features, clothing, and more.

To share an Avatar:
Tap the share icon at the top right of the Your Avatar screen. You can share your Avatars via chats, Keep, Timeline, or other apps.

When you share your Avatar with a friend, they can add it to their collection and edit it.
Note: Even if your friends edit the Avatar you shared, your original Avatar won't change.

To set your main Avatar or delete an Avatar:
1. Tap the drop-down arrow on the Your Avatar screen.
2. Select the Avatar you want to set or delete.
3. Tap Set as main or Delete.

Your friends will be able to use your main Avatar. For information on the setting for allowing friends to use your Avatar, see this Help article.

For details about how to set an Avatar as your profile and animate it, see this Help article.

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Setting an Avatar as your profile and animating it toggle
To set an Avatar you created as your profile or to animate it: 
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Set as profile or Animate Avatar.
3. At the bottom of the screen, tap the photo or video icon > the shutter button.
4. Edit the photo or video any way you like, then tap the download icon or Share.

You can use the following tools on the camera screen:
• Tap Select Avatar at the top of the screen to change which Avatar you want to animate.
• Toggle between the AR/background icons at the top right of the screen to change the background.
• Above the shutter button, move the slider to change where the Avatar is facing.
• Tap the icon at the bottom left of the screen to take a picture/video of yourself with your avatar’s face (with AR selected at the top right), or take a picture/video of your avatar synced to your own facial expressions (with the background icon selected at the top right).
• Tap the icon at the bottom right of the screen to select an animation.

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Blocking/hiding friends' Avatars toggle
To block or hide your friends' Avatars: 
1. On the Your Avatar screen, tap Settings.
2. Tap Friends' Avatars, then tap and hold the Avatar you want to block or hide.
3. Tap Hide/Hide from list or Block.

When you block a friend's Avatar, your Avatar will also disappear from their Avatar screen.
Note: The block features for Avatars and LINE accounts are different. Blocking someone's Avatar does not block their LINE account.

When you hide a friend's Avatar, it will disappear from your Avatar screen, but your Avatar will remain on your friend's Avatar screen.

 To restore hidden or blocked Avatars:
1. On the Your Avatar screen, tap Settings.
2. Tap Hidden Avatars > Unhide, or Blocked Avatars > Unblock.

To prevent your friends from using your Avatar, turn OFF Allow friends to use your Avatar.

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Adding friends' Avatars toggle
To add your friends' Avatars: 
1. On the Your Avatar screen, tap Settings.
2. Tap Friends' Avatars > "+" next to a recommended friends' Avatar.

When your friend accepts the request that is sent, you'll be allowed to use their Avatar.

You can check your friends' Avatars that you added from Friends' Avatars. You can also see the Avatar requests you've sent or received from Avatar requests.

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About the Allow friends to use your Avatar setting toggle
The Allow friends to use your Avatar setting lets you choose whether or not your friends can use your Avatar without your permission. To change this setting, follow the steps below. 

1. On the Your Avatar screen, tap Settings.
2. Turn ON/OFF Allow friends to use your Avatar.

If Allow friends to use your Avatar is turned ON, your friends will be able to use your main Avatar.

If Allow friends to use your Avatar is turned OFF, your Avatar will appear in your Recommended friends' Avatars, but they won't be able to use it without your permission.

If a friend wants to use your Avatar, they will need to send you a request that you need to approve.

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Profile features and settings

Accessing a friend's profile toggle
You can visit a friend’s profile using any of the following methods:

• From your friend list, tap a friend’s name.
• In chats, tap a friend's icon.
• On Timeline, tap a friend's icon or name > the profile icon at the top of the screen.
• Tap the icon or name of a friend who commented or Liked your Timeline post > the profile icon at the top of the screen.

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Accessing your profile toggle
To go to your profile, use one of the following methods:
• Tap your icon or name at the top of the Home tab.
• Tap your icon at the top right of Timeline > your profile at the bottom of the screen > your profile icon at the top of the screen.

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Turning off Timeline notifications and story posts about profile or cover photo updates toggle
To turn off Timeline notifications about updates to your profile and cover photo:
1. Tap the Home tab > Settings > Profile.
2. Turn Share profile media updates OFF.

Even if you turn off Timeline notifications, updates to your profile or cover photo will still be posted to your story. If you don't want an update to be shared in your story, uncheck Share to stories at the bottom of the photo editing screen.

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About status messages toggle
Your status message is a space for sharing your thoughts and feelings on LINE. You can let everyone know how you're doing, or check your friends' status messages from your friend list.

To set your status message: 
1. Tap the Home tab > Settings > Profile.
2. Tap Status message.
3. Enter a message, then tap Save.

To go to the Status message settings on your smartphone, tap here.

When you set or change your status message, it will be posted to your story. If you don't want your status message to be shared in your story, uncheck Share to stories on the entry screen.

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About profile decorations toggle
The Decorate profile feature lets you use different items to add flair to your profile and give it your own unique spin.
Note: This feature is available on iPhone 6s/6s Plus and newer devices.

You can decorate your profile with the following items.

• Profile themes
Choose a theme for your profile. Even with a theme selected, you can add/edit a cover photo and decoration items.

• Stickers
Add emoji or the stickers you own to your profile.
Note: You can use the stickers listed below.
- LINE and BT21 official stickers
- Creators' stickers
- Custom stickers
- Message stickers
- Effect stickers

• Widgets
The following widgets are available.
- Counter: Display the date of a special event or the number of days left until it happens.
- Photo frame: Frame your photos and hang them on your profile.
- Social media links: Add links to your other social media accounts.

• Text
Add text to your profile in the color and style of your choice.

• Avatars
Choose an Avatar to add to your profile.
Note: For information on using Avatars, see this Help article.

• Effects
Select an effect and apply it to your entire profile background or use it to doodle.

For details about how to decorate your profile, see this Help article.

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Decorating your profile toggle
To decorate your profile: 
1. Tap your icon or name at the top of the Home tab.
2. Tap Decorate.
3. Choose the items that you want to use and decorate your profile.
4. Tap Save.

You can edit the items you added by tapping them > the pencil icon.

To delete decorated items, tap an item > "X" or Remove all at the top of the screen > Remove.

When you decorate your profile, it will be posted to your story. If you don't want your profile decoration to be shared in your story, uncheck Share to stories at the bottom of the Decorate screen.

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Changing your cover photo toggle
Give your profile some extra personality by adding a cover photo. You can use any image you like, or a video that's up to 15 seconds long.

To change your cover photo: 
1. Tap your own name at the top of the Home tab, or tap your profile icon or name on Timeline.
2. Tap your cover photo.
3. At the top of the screen, tap Edit > Take photo or video, Select photo or video, or Decorate profile.
4. Edit the photo or video any way you like, then tap Done.
Note: Decorate profile will appear on iPhone 6s/6s Plus and newer devices. For details about the Decorate profile feature, see this Help article.

If you want to set a video, you need to trim it and choose which part of the video you want to play.

Whenever you set or change your cover photo, it will be posted to your story. If you don't want your cover photo to be shared in your story, uncheck Share to stories on the editing screen.

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Information displayed in profiles toggle
The information below appears in your profile.

• Your profile photo
• Your cover photo (including decoration items)
• Your name
• Part of your Status message
• The song you set as background music with LINE MUSIC

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LINE ID

What characters can be used for LINE ID? toggle

For LINE ID you can use half-width alphanumeric characters as well as these 3 symbols . - _. Please note you cannot use half-width upper case letters.

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Difference between accounts and IDs toggle
A LINE account is defined as the phone number, name, photo, ID, and other information used on LINE. By deleting your account, all of the aforementioned information will be deleted.

An ID is a key used to identify LINE users. This is not configured by default when you first start using the service. You can configure one by going to the Home tab > Settings > Profile.
Important: LINE IDs cannot be changed once configured.

With a LINE ID, users who do not know your phone number can easily find and add you as a friend if you exchange IDs with them. If you do not want other users to find you using your ID, you can turn off Allow others to add me by ID under Profile.

Note: Publicizing LINE IDs on the internet for the purpose of meeting a person for sexual encounters is prohibited by our Terms and Conditions of Use.

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Setting a LINE ID toggle
To set a LINE ID: 
1. Tap the Home tab > Settings > Profile > LINE ID.
2. Enter your preferred ID and tap Check.
3. On the message that says "This ID is available," tap Use.

Tap here to go to the LINE ID setting on your smartphone.

Note:
- Once you set an ID, it cannot be changed or deleted.
- If you see a message saying "This ID is unavailable" in step 3, it means that someone is already using that ID. In this case, please register a different ID.
- As stated in our Terms and Conditions of Use, making your ID public on the internet for the purpose of meeting other people is not allowed.

If an error occurs when you follow the steps above, or if the LINE ID field doesn't change and remains blank, your device information may not be synced with the information on LINE's servers. For more information, see this Help article.

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Can I change my LINE ID? toggle
LINE IDs cannot be changed once set. If you wish to do so, you will need to delete your account and create a new one.

Note: By deleting your account, all of your purchased stickers and Coins, phone number registered to LINE, friends and groups list, chat history, and registrations with integrated apps (such as LINE Game titles and LINE PLAY) will be deleted.

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Can LINE be used without setting a LINE ID? toggle
LINE IDs are optional. You can use LINE without setting a LINE ID.

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Checking your LINE ID toggle

To check your LINE ID:

1. Tap the Home tab > Settings > Profile.
2. Check your ID under LINE ID.

 

Tap here to go to the LINE ID screen on your smartphone.

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Hiding your LINE ID from search results toggle

To hide your LINE ID from searches:

1. Go to the Home tab > Settings > Profile.

2. Turn OFF Allow others to add me by ID.

 

Tap here to open the Profile settings from your smartphone.

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I can't set my preferred LINE ID toggle
If the "This ID is unavailable." message appears when you try to set a LINE ID, or if another user appears when you search for that ID in Add friends, it means that someone is already using it.

With LINE, you cannot set the same ID as another user. Please try setting a different ID.

If you see a different error message, or if the LINE ID field doesn't change and remains blank, your device information may not be synced with the information on LINE's servers. For more information, see this Help article.

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Manually syncing the settings/profile on your device with the information on LINE's servers toggle
Your device automatically syncs with LINE's servers when it can connect to a network. This keeps your account up to date.

However, if your device cannot successfully sync for some reason and its information differs from the information on LINE's servers, you can sync the information manually.

If the following issues occur and you are unable to fix them by updating LINE to the latest version or restarting the app, please try syncing your device information manually.

• Friend and group information differs from the information your friends see
- Affected information: Friends, groups, group invitations, friend recommendations, favorites, hidden accounts, and blocked accounts
- Example: The group name you see differs from the name your friends see; You receive chat messages from someone whose account you've blocked.

• Profile screen information differs from the information your friends see, or changes to settings don't appear
- Affected information: Profile photo, display name, status message, LINE ID, birthday, LINE Profile+, and other settings
- Example: The profile photo you set differs from the one your friends see on their LINE accounts.

To access the syncing screen, tap one of the links below from the smartphone that you use with LINE.
Note: Do not sync your information multiple times in succession.

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Account deletion

My friends are seeing duplicates of my account toggle
If you create a new LINE account on a new device without deleting the account on your previous device, you will end up having two accounts.

Your old account cannot be deleted if you are unable to use your previous device anymore. Please ask your friends to block your old account in this case.

Please see the following article for help with blocking friends:

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Deleting your account toggle
First read the important notes below, then delete your LINE account by following the steps at the end of this article.

Important:
- Uninstalling or deleting the LINE app will not delete your account.
- When you delete your account, all related data will also be deleted, including your purchased stickers, Coins, registered phone number, friends, groups, chat history, and registration with other authorized apps (e.g. LINE games, LINE PLAY).
- If you registered your email address to LINE, you will no longer be able to use it to log in to LINE for PC.
- Even if you reinstall LINE, you will not be able to transfer your account as data cannot be restored from a deleted account.
- If you have a LINE Pay account, you will need to delete it before deleting your LINE account. For the steps to delete your LINE Pay account, see this Help article.

To delete your LINE account:
1. Tap the Home tab > Settings > Account.
2. Tap Delete account at the bottom of the screen > Next.
3. After reading and agreeing to the warnings, tap Delete account > Delete.

Tap here to open the Account screen from your smartphone.

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Can I restore a deleted account? toggle
A deleted LINE account cannot be restored. By deleting your account, all of your purchased stickers and Coins, phone number registered to LINE, friends and groups list, chat history, and registrations with integrated apps (such as LINE Game titles and LINE PLAY) will be deleted. 

IDs will become available for use again once the accounts they are registered to have been deleted.

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Why wasn't my account deleted when I deleted the app? toggle
Your account will not be deleted just by uninstalling or deleting the LINE app.

To delete your LINE account, verify your phone number from the same device you've been using or transfer your current account to a new device, then delete the account.

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I can't delete my account toggle
If you cannot delete your account for any reason (e.g. unable to log in), you can delete it by using the specifications built-in to LINE.

Please note deleting your account will delete all data such as your purchased items, friends and groups list, chat history and registrations with other integrated apps (such as LINE Games and LINE PLAY). This data cannot be recovered.

If you can use the phone number or Facebook account registered to the LINE account you wish to delete, you can automatically delete the account by:
- Creating a new LINE account using your phone number or Facebook account.
- Registering your phone number or Facebook account to an existing LINE account.

If you have both your phone number and Facebook account registered to the LINE account you wish to delete, you will need to register both details to the other LINE account.

If you no longer wish to use LINE after you have completed the above steps, please see here for steps on how to delete your account.

If you can no longer use the phone number or Facebook account registered to the LINE account you wish to delete, you can delete the account yourself if you fulfill the following requirements:

1. You are in possession of the device which was used for the LINE account you wish to delete.
2. You have not uninstalled LINE from this device.
3. You have not created a new LINE account on this device.
4. You can connect to the internet on this device (You can connect via Wi-Fi if you are not connected on a mobile network).

Start LINE while connected to the internet, then see here for steps on how to delete your account.

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