LINE

Help

Checking/changing your registered information

search delete

Email address/Password

Setting an email address/password

Checking your registered email address toggle
To check your registered email address:
1. Go to the Home tab > Settings > Account.
2. Tap Email address.
3. Your email address will appear below Change your email.
Note: Tap here to open the Account screen from your smartphone.　

For the steps to register your email address, see this Help article.

For the steps to change your email address, see this Help article.

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Registering an email address toggle
Registering an email address to your LINE account makes it possible for you to reset your password in the case that you forget it. 

To register an email address: 
1. Go to the Home tab > Settings > Account > Email address.
2. Enter an email address, then tap Next.
3. Enter the verification code or tap the URL in the email that was sent to you > OK.

Tap here to open the Account screen from your smartphone.

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I can't receive the verification email when registering my email address toggle
If you're not receiving the email with the verification code when registering your email address, it may be that:

• Your email address was not entered correctly.
• The email was sent to your spam, junk, or other folders.
• You have spam filters in place.
Note: In this case, please try again after temporarily disabling them.
E.g. This includes filters for blocking emails that contain URLs, blocking emails from PCs, etc.
• You have settings in place to only receive emails from certain domains.
Note: If you have domain filters in place on your email client, make sure that you allow emails from the domain "line.me".

If the issue persists after checking the above, please try tapping Resend verification code to send the email again.

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Creating a password toggle
To create a password for your LINE account: 
1. From the Home tab, tap Settings.
2. Tap Account > Password.
3. Enter a password.
Note: We recommend using a unique password that you don't use with any other websites or services.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

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Changing your email address/password

Unlocking the screen that appears when trying to change your email address or password toggle
To unlock this screen, use the unlock method you have configured on your device.
Note: This is not the password registered to your LINE account. Your unlock method may require you to enter a PIN code or  passcode, swipe the screen, trace a pattern, or use biometric identification (e.g. fingerprint, face).

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I want to transfer my LINE account, but I don’t know my password toggle
Unfortunately, there is no way to check the password you need to transfer your LINE account. If you don't know your password, follow the steps below to reset it:

1. On your new device, open LINE and tap Log in.
2. Enter your phone number and tap the arrow.
3. Enter the six-digit verification code that's sent to you via text message.
4. Tap Yes, that's my account.
Note: If you see Yes, transfer my account, tap it followed by Log in with previous number or Log in with email address, then enter your registered information.
5. Tap Forgot your password?
6. Enter the email address registered to your LINE account.

If you don't receive the password reset email, see here.
Note: You will not be able to reset your password if you haven't registered an email address to your LINE account.

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I want to transfer my account, but I'm not receiving the password reset email toggle

If you are not receiving the password reset email, please check the following:

 

• Is your registered email address entered correctly?

• Did you enter an email address different from the one you registered?

• Are you trying to send the password reset email repeatedly within a short period of time? Please wait approximately 24 hours between attempts.

• Was the email sent to your spam, junk, or other folders?

• Do you have spam filters in place? Please try disabling them.

• Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.

• Does the email address you are using comply to RFC standards? The following are examples of email addresses that do not comply to RFC standards.

- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com

- Addresses with consecutive dots (.): ab..cd@xxx.com

- Addresses that begin with a hyphen (-): -abcd@xxx.com

 

If your LINE account is linked with Facebook, you will be able to transfer it using your Facebook account.
 

Transferring an account with Facebook

Not Linked with Facebook

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I'm not receiving the password reset email toggle
If you didn't receive the password reset email, please check the following:

• Have you repeatedly tried requesting a password reset email within a short period of time? If so, please wait 24 hours before trying again.
• Was your registered email address entered correctly?
• Did you enter a different email address than the one you registered?
• Was the email sent to your spam, junk, or other folders?
• Do you have spam filters in place? If so, please try disabling them.
E.g. Block emails that contain URLs; Block emails sent from computers
• Do you have settings in place to only receive emails from certain domains? If so, please add "line.me" to your list of accepted domains.

If you forget your password, but are able to access the account, you can apply to cancel your registered email address. Please tap the link below from within the LINE app of the relevant account.

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Changing your email address toggle
To change your email address: 
1. Tap the Home tab > Settings > Account.
2. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter a new email address, then tap Next.
4. Enter the verification code or tap the URL in the email that was sent to you.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your email address.

If you're not receiving the email address verification email, see this Help article.

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Checking/changing your password toggle
Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.
Note: Be sure to write your new password down so you don’t forget it.

1. Tap the Home tab > Settings > Account.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

If you can’t remember your password and don't have access to your old device when transferring your LINE account, see this Help article.

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Phone number/Facebook/Apple ID

Linking with Facebook/Apple ID

Linking your Facebook account to LINE toggle

To link your Facebook account to your LINE account: 

1. From the Home tab, tap Settings > Account.

2. Tap Link next to Facebook.


Tap here to open the Account screen from your smartphone.

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Linking your Apple ID to LINE toggle
To link your LINE account with your Apple ID, you need to be using:
• LINE version 10.5.0 or later
• iOS 13 or later

To link your Apple ID: 
1. Tap the Home tab > Settings > Account.
2. Tap Link next to Apple.
Note: Tap here to go straight to the Apple link setting on your smartphone.

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Changing your phone number

Changing your phone number to a number from a different country toggle
To change your phone number registered with LINE to one from a different country: 
1. Register an email address and a password.
3. Uninstall the LINE app.
4. Reinstall the LINE app.
5. Open LINE and tap Log in > Log in with phone number.
6. Select your country, enter your phone number, and tap the arrow.
7. Enter the verification code you received via text message.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me.
8. On the "Do you already have an account?" screen, tap Yes, transfer my account.
9. Select a login method, enter the phone number or email address registered to your account, and tap the arrow.
10. Enter your password and tap the arrow.
11. Confirm the account that is displayed and tap Log in.
12. Choose whether or not to configure other settings.
Note: Depending on the country, additional confirmation or verification may be required.

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Changing your phone number toggle
To change your phone number registered to LINE, follow the steps below.
Note: If you want to change your phone number to one from a different country, see this Help article.

1. Tap the Home tab > Settings > Account.
Note: Tap here to open the Account screen from your smartphone.
2. Tap Phone number.
3. Enter your phone number and tap Next.
4. Enter the verification code you received via text message.
Note:
- The same phone number cannot be used to create multiple LINE accounts.
- Registering a phone number that was already registered to another LINE account may make the old LINE account inaccessible.

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Profile

LINE Avatar

About LINE Avatar toggle
This feature lets you display yourself as a character in the LINE app. You can create Avatars for yourself and your friends.

The Avatars you create can be used as your LINE profile photo or cover photo, shared with friends, or made to appear in photos and videos using augmented reality (AR) features. You can also add Avatars to existing photos and videos.

For information on using Avatars, see this Help article.

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Using LINE Avatar toggle
You can create and use Avatars by following the steps below.

To create an Avatar:
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Start with a selfie.
3. Tap Download.
Note: You only need to do this the first time you follow these steps.
4. Choose one of the following options:
• Skip: This lets you choose from LINE's default Avatars.
• Facial recognition: Center your face in the frame on the screen to create an Avatar that looks like you.
• Gallery: Create an Avatar based on the photo you select.
Note: Tapping Select from default lets you use an Avatar you've already created.
5. From the Avatars displayed, select your favorite.
6. Tap Add, or tap Edit and change your Avatar's facial features and clothes, then tap Done.
Note: After you've created an Avatar, you can add more from the top of the Avatar screen by tapping Settings > Your Avatars > Create Avatar.

To edit an Avatar:
Tap the face, clothing, background, or pose icon on the Avatar screen.

To share an Avatar:
1. At the top right of the Avatar screen, tap Settings > Your Avatars.
2. Tap the Share with icon to the right of the Avatar you want to share.

When you share your Avatar with your friends, they can add it to their collection and edit it.
Note: Even if your friends edit the Avatar you shared, your original Avatar won't change.

To set your main Avatar:
1. Tap your Avatar on the Avatar screen.
2. Swipe left or right and choose your favorite Avatar.
3. Tap Set as main Avatar.

Your friends will be able to use your main Avatar.

To delete an Avatar:
1. At the top right of the Avatar screen, tap Settings > Your Avatars.
2. Select the Avatar you want to delete.
3. Tap Delete > Delete.

For information on the setting for allowing friends to use your Avatar, see this Help article.

See here for details about how to set an Avatar as your profile and animate it.

For more about adding Avatars to photos or videos, see this Help article.

See here for information on taking photos or videos with your Avatar.

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Setting an Avatar as your profile toggle
To set an Avatar you created as your profile: 
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Set as profile.
3. Customize your Avatar and tap Next.
Note:
- Moving the slider in the center of the screen left or right lets you change where your Avatar is facing.
- You can also animate your Avatar with it synced to your own facial expressions by tapping the face icon at the bottom left and centering your face in the frame that appears.
4. Edit the length of the animation you want to set as your profile.
5. Tap Next > Done.
Note: If you don't want the changes you made to be shared in your story, uncheck Share to stories on the editing screen.

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Blocking/hiding friends' Avatars toggle
To block or hide a friend's Avatar: 
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Friends' Avatars.
3. On the Friends' Avatars screen, tap and hold the Avatar you want to block or hide.
4. Tap Block or Hide.

If you block someone's Avatar, it will no longer appear on your Avatar screen. Your Avatar will also disappear from their Avatar screen.
Note: The block features for Avatars and LINE accounts are different. Blocking someone's Avatar does not block their LINE account.

When you hide someone's Avatar, it will disappear from your Avatar screen, but your Avatar will remain on their Avatar screen.

To unhide/unblock an Avatar:
1. Tap Settings at the top of the Avatar screen.
2. Tap Blocked Avatars > Unblock or Hidden Avatars > Unhide.

If you want your friends to only be able to use your Avatar after they send a request and you accept it, turn off Allow friends to use your Avatar.

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Adding friends' Avatars toggle
To add a friend's Avatar: 
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Friends' Avatars.
3. Tap "+" next to the Avatar you want to add > Send. 

When your friend accepts your request, you'll be allowed to use their Avatar. You can check you friends' Avatars that you added from Friends' Avatars.

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About the Allow friends to use your Avatar setting toggle
The Allow friends to use your Avatar setting lets you choose whether or not your friends can use your Avatar without your permission.

To configure the Allow friends to use your Avatar setting: 
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Settings at the top right.
3. Turn ON/OFF Allow friends to use your Avatar.

Your friends will be able to use your main Avatar if Allow friends to use your Avatar is turned on.

If Allow friends to use your Avatar is turned off, your Avatar will appear in your Recommended friends' Avatars, but they won't be able to use it without your permission. In this case, if a friend wants to use your Avatar, they need to send you a request that you need to accept.

To accept a request to use your Avatar: 
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Settings at the top right.
3. Tap Avatar requests.
4. Under Pending, tap Accept next to the friend who made the request > OK.

For more information on adding your friends' Avatars, see this Help article.

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Taking photos/videos with your Avatar toggle
You can take a photo/video with your Avatars using one of the methods below.

To take a photo/video with your Avatar on the camera screen:
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Open AR camera.
3. Aim the camera at a flat surface and display your Avatar.
4. Above the shutter button, move the slider to change where the Avatar is facing.
5. Tap the photo or video icon > the shutter button.
6. Edit the photo or video any way you like, then tap Done > the download icon or Share.

To take a photo/video with your Avatar's face superimposed:
1. Tap your icon or name at the top of the Home tab.
2. Tap Avatar > Open AR camera.
3. Tap the face icon at the bottom left of the screen.
4. Position the camera so that your face is centered in the frame on the screen, then tap the photo or video icon > the shutter button.
5. Edit the photo or video any way you like, then tap Done > the download icon or Share.

On the camera screen, you can:
• Change which Avatar to animate from Select another Avatar at the top of the screen.
• Switch from augmented reality (AR) mode to a standard background by tapping the background icon under AR at the top right of the screen.
• Choose your favorite pose by tapping the icon at the bottom right of the screen.

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Profile features and settings

Accessing your profile toggle
To go to your profile, use one of the following methods:
• Tap your icon or name at the top of the Home tab.
• Tap your icon at the top right of LINE VOOM > your profile icon at the top of the screen > your profile icon at the top of the screen.

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Turning off story posts about profile or cover photo updates toggle
Updates to your profile or cover photo are posted to your story by default. If you don't want an update to be shared in your story, uncheck Share to stories at the bottom of the photo editing screen.

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About status messages toggle
Your status message is a space for sharing your thoughts and feelings on LINE. You can let everyone know how you're doing, or check your friends' status messages from your friend list.

To set your status message: 
1. Tap the Home tab > Settings > Profile.
2. Tap Status message.
3. Enter a message, then tap Save.

To go to the Status message settings on your smartphone, tap here.

When you set or change your status message, it will be posted to your story. If you don't want your status message to be shared in your story, uncheck Share to stories on the entry screen.

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About profile decorations toggle
The Decorate profile feature lets you use different items to add flair to your profile and give it your own unique spin.
Note: This feature is available on iPhone 6s/6s Plus and newer devices.

You can decorate your profile with the following items.

• Profile themes
Choose a theme for your profile. Even with a theme selected, you can add/edit a cover photo and decoration items.

• Stickers
Add emoji or the stickers you own to your profile.
Note: You can use the stickers listed below.
- LINE and BT21 official stickers
- Creators' stickers
- Custom stickers
- Message stickers
- Effect stickers

• Widgets
The following widgets are available.
- Counter: Display the date of a special event or the number of days left until it happens.
- Photo frame: Frame your photos and hang them on your profile.
- Social media links: Add links to your other social media accounts.

• Text
Add text to your profile in the color and style of your choice.

• Avatars
Choose an Avatar to add to your profile.
Note: For information on using Avatars, see this Help article.

• Effects
Select an effect and apply it to your entire profile background or use it to doodle.

For details about how to decorate your profile, see this Help article.

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Decorating your profile toggle
To decorate your profile: 
1. Tap your icon or name at the top of the Home tab.
2. Tap Decorate.
3. Choose the items that you want to use and decorate your profile.
4. Tap Save.

You can edit the items you added by tapping them > the pencil icon.

To delete decorated items, tap an item > "X" or Remove all at the top of the screen > Remove.

When you decorate your profile, it will be posted to your story. If you don't want your profile decoration to be shared in your story, uncheck Share to stories at the bottom of the Decorate screen.

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Changing your cover photo toggle
Give your profile some extra personality by adding a cover photo.

To change your cover photo: 
1. Tap your profile icon at the top of the Home tab.
2. Tap your cover photo.
3. Tap Edit at the top of the screen > Open camera, Select photo or video, or Decorate profile.
4. After making the necessary edits, tap Done or Save.

Note: Decorate profile will appear on iPhone 6s/6s Plus and newer devices. For details about the Decorate profile feature, see this Help article.

If you want to set a video, you need to trim it and choose which part of the video you want to play.

Whenever you set or change your cover photo, it will be posted to your story. If you don't want your cover photo to be shared in your story, uncheck Share to stories on the editing screen.

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Information displayed in profiles toggle
The information below appears in your profile.

• Your profile photo
• Your cover photo (including decoration items)
• Your name
• Your birthday
Note:
- Your birthday won't appear to other users if you haven't set it or if you chose not to show it.
- For information about setting your birthday, see this Help article.
• Part of your Status message

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Viewing friends' profiles toggle
You can view a friend's profile using one of the following methods.

• Tap the friend’s name in your friend list.
• In a chat, tap the friend's icon or their name at the top of the screen.

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Setting your birthday toggle
If you register your birthday and choose to show it, your friends will be able to see it in your profile.

When your birthday is near, it will be displayed in Notifications in the Home tab so your friends can send you birthday cards and gifts.
Note: Your birthday information will not appear to people on your LINE VOOM following/followers lists who are not your LINE friends.

To set your birthday: 
1. Tap the Home tab > Settings >Profile.
2. Tap Birthday.
3. Set your birthday and tap Done.
Note: If you don't want to display your birthday, turn OFF Show my birthday.

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LINE ID

What characters can be used for LINE ID? toggle

For LINE ID you can use half-width alphanumeric characters as well as these 3 symbols . - _. Please note you cannot use half-width upper case letters.

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Difference between accounts and IDs toggle
A LINE account is defined as the phone number, name, photo, ID, and other information used on LINE. By deleting your account, all of the aforementioned information will be deleted.

An ID is a key used to identify LINE users. This is not configured by default when you first start using the service. You can configure one by going to the Home tab > Settings > Profile.
Important: LINE IDs cannot be changed once configured.

With a LINE ID, users who do not know your phone number can easily find and add you as a friend if you exchange IDs with them. If you do not want other users to find you using your ID, you can turn off Allow others to add me by ID under Profile.

Note: Publicizing LINE IDs on the internet for the purpose of meeting a person for sexual encounters is prohibited by our Terms and Conditions of Use.

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Setting a LINE ID toggle

To set your LINE ID: 

1. Tap the Home tab > Settings > Profile > LINE ID.

Note: Tap here to go to the LINE ID setting on your smartphone.

2. Enter your preferred ID and tap Check.

3. If you see the "This ID is available" message, tap Use.

Note:

- Once you set an ID, it cannot be changed or deleted.

- If you see a message saying "This ID is unavailable" in step 3, it means that someone is already using that ID. In this case, please register a different ID.

 

If an error occurs when you follow the steps above, or if the LINE ID field doesn't change and remains blank, your device information may not be synced with the information on LINE's servers. For more information, see this Help article.

 

If you want to copy and share your ID, tap Copy to the right of your LINE ID. You can paste the copied ID by tapping a message text box, note, or other place to enter text > Paste.

Note: As stated in our Terms and Conditions of Use, making your ID public on the internet for the purpose of meeting other people is not allowed.

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Can I change my LINE ID? toggle
LINE IDs cannot be changed once set. If you wish to do so, you will need to delete your account and create a new one.

Note: By deleting your account, all of your purchased stickers and Coins, phone number registered to LINE, friends and groups list, chat history, and registrations with integrated apps (such as LINE Game titles and LINE PLAY) will be deleted.

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Can LINE be used without setting a LINE ID? toggle
LINE IDs are optional. You can use LINE without setting a LINE ID.

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Checking your LINE ID toggle

To check your LINE ID:

1. Tap the Home tab > Settings > Profile.
2. Check your ID under LINE ID.

 

Tap here to go to the LINE ID screen on your smartphone.

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Hiding your LINE ID from search results toggle

To hide your LINE ID from searches:

1. Go to the Home tab > Settings > Profile.

2. Turn OFF Allow others to add me by ID.

 

Tap here to open the Profile settings from your smartphone.

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I can't set my preferred LINE ID toggle
If the "This ID is unavailable." message appears when you try to set a LINE ID, or if another user appears when you search for that ID in Add friends, it means that someone is already using it.

With LINE, you cannot set the same ID as another user. Please try setting a different ID.

If you see a different error message, or if the LINE ID field doesn't change and remains blank, your device information may not be synced with the information on LINE's servers. For more information, see this Help article.

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Manually syncing the settings/profile on your device with the information on LINE's servers toggle
Your device automatically syncs with LINE's servers when it can connect to a network. This keeps your account up to date.

However, if your device cannot successfully sync for some reason and its information differs from the information on LINE's servers, you can sync the information manually.

If the following issues occur and you are unable to fix them by updating LINE to the latest version or restarting the app, please try syncing your device information manually.

• Friend and group information differs from the information your friends see
- Affected information: Friends, groups, group invitations, friend recommendations, favorites, hidden accounts, and blocked accounts
- Example: The group name you see differs from the name your friends see; You receive chat messages from someone whose account you've blocked.

• Profile screen information differs from the information your friends see, or changes to settings don't appear
- Affected information: Profile photo, display name, status message, LINE ID, birthday, LINE Profile+, and other settings
- Example: The profile photo you set differs from the one your friends see on their LINE accounts.

To access the syncing screen, tap one of the links below from the smartphone that you use with LINE.
Note: Do not sync your information multiple times in succession.

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Account deletion

My friends are seeing duplicates of my account toggle
If you create a new LINE account on a new device without deleting the account on your previous device, you will end up having two accounts.

Your old account cannot be deleted if you are unable to use your previous device anymore. Please ask your friends to block your old account in this case.

Please see the following article for help with blocking friends:

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Deleting your account toggle
First read the important notes below, then delete your LINE account by following the steps at the end of this article.

Important:
- Uninstalling or deleting the LINE app will not delete your account.
- When you delete your account, all related data will also be deleted, including your purchased stickers, Coins, registered phone number, friends, groups, chat history, and registration with other authorized apps (e.g. LINE games, LINE PLAY).
- If you registered your email address to LINE, you will no longer be able to use it to log in to LINE for PC.
- Even if you reinstall LINE, you will not be able to transfer your account as data cannot be restored from a deleted account.
- If you have a LINE Pay account, you will need to delete it before deleting your LINE account. For the steps to delete your LINE Pay account, see this Help article.

To delete your LINE account:
1. Tap the Home tab > Settings > Account.
2. Tap Delete account at the bottom of the screen > Next.
3. After reading and agreeing to the warnings, tap Delete account > Delete.

Tap here to open the Account screen from your smartphone.

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Can I restore a deleted account? toggle
A deleted LINE account cannot be restored. By deleting your account, all of your purchased stickers and Coins, phone number registered to LINE, friends and groups list, chat history, and registrations with integrated apps (such as LINE Game titles and LINE PLAY) will be deleted. 

IDs will become available for use again once the accounts they are registered to have been deleted.

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Why wasn't my account deleted when I deleted the app? toggle
Your account will not be deleted just by uninstalling or deleting the LINE app.

To delete your LINE account, verify your phone number from the same device you've been using or transfer your current account to a new device, then delete the account.

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I can't delete my account toggle
If you're unable to normally delete your LINE account for any reason (e.g. you can't log in), you can automatically delete it by doing either of the following:
Note:
- You need to be able to use the phone number, Facebook account, or Apple ID registered to the LINE account.
- Deleting your account will also delete all of its registered data, which cannot be restored. This includes your purchased items, friends, groups, registration with other authorized apps (e.g. LINE games, LINE PLAY), and chat history.

• Create a new LINE account using the same phone number or Apple ID.
• Register the same phone number, Facebook account, or Apple ID to an existing LINE account.

If you have a phone number, Facebook account, and Apple ID registered to the account you want to delete, you will need to register all of them to the LINE account you create.

After you register your information to a different account, you can delete that account by selecting Delete account if you don't want to use it.

If you can't use the phone number, Facebook account, or Apple ID registered to the LINE account you want to delete, you will only be able to delete the account if you meet the following conditions: 
• You still have the device you were using the account you want to delete on.
• You haven't uninstalled the LINE app from the device.
• You're not using a new LINE account on the device.
• You can connect to the internet from the device.
Note: If you've canceled your internet service, use a Wi-Fi connection.

If you meet all of the conditions above, you can delete your account by selecting Delete account in LINE.

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