Chats/Calls/Notifications

Chat basics

Chat issues

Manually syncing the chat list/history on your device with the information on LINE's servers toggle

Your device automatically syncs with LINE's servers when it can connect to a network. This keeps your account up to date.

However, if your device cannot successfully sync for some reason and its information differs from the information on LINE's servers, you can sync the information manually.

If any of the following issues occur and you are unable to fix them by updating LINE to the latest version or restarting the app, please try syncing your device information manually.

• Your chat list information is incorrect (e.g. a chat no longer appears even though you did not delete it)

- Affected information: Chat list

• Your chat history differs from what other users see (e.g. the content of your chat is different from your friend's chat)

- Affected information: Chat history

Note:

- You can select up to ten chats in your chat list each time you manually sync your chat history.

- Chat messages can no longer be synced manually after a certain period of time has passed. (We are unable to provide details about the exact length of time.)

To access the syncing screen, tap one of the links below from the smartphone that you use with LINE.

Note: Do not sync your information multiple times in succession.

Repair your chat list

Repair your chat history

Important: Be sure to back up your chat history before manually syncing it. If your chat history is encrypted and you don't back it up before doing a manual sync, you will no longer be able to see your chat messages.

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Problems sending or receiving messages toggle

If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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My chat messages disappeared toggle

Your chat messages are saved in the LINE app on your device. For this reason, you cannot restore missing chat messages if:

• You deleted the chat they were in.

• Your device has changed (e.g. because you had it repaired or switched to a new device).

• You deleted (or uninstalled) the LINE app.

However, you can restore your chat messages if you backed them up beforehand.

If you backed up your messages, you can restore them even if they were deleted from a chat. To do so, uninstall and then reinstall the LINE app.

Note: When you uninstall the app, all of your chat messages are deleted from your device.

You cannot restore chat messages that weren’t successfully backed up, or that weren’t backed up at all.

We strongly recommend regularly backing up your important chats. For information about backing up and restoring your chat history, see this Help article.

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App crashes toggle

If the app crashes when you are in a chat, there may not be enough memory on your device. Please try the troubleshooting tips listed below.

• Close all running apps.

• Restart the LINE app.

• Restart your device.

• Ensure that you have more than 2 GB of free space on your device.

• Clear the LINE app's cache. (See here for information on how to do so.)

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Problems with images, videos, and audio messages toggle

It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

If you're experiencing another issue with group chats, please try the following troubleshooting tips:

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with.

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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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I received a chat message saying "Start chatting with your new friend now!" toggle

With LINE, chat rooms are automatically created for recently added friends. "Start chatting with your new friend now!" is always the first message in these chats.

Also, if you or your friend turn the "Allow others to add me" setting ON, your chat room may be recreated and appear at the top of your chat list.

If a chat with a friend you haven't messaged recently appears at the top of your chats, it may be because that friend turned their "Allow others to add me" setting ON.

Rest assured that this message does not mean an account is being impersonated or has been stolen.

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How chats work/Using chats

About Unread messages below toggle

"Unread messages below" is a bookmark-like feature that appears in chats with one or more unread messages. It shows where your Read messages end and your Unread messages begin.

Note: "Unread messages below" does not appear in chats with LINE official accounts.

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Sending content other than text in chat rooms toggle

In addition to text messages, you can send photos, videos, voice messages, your location, and even money (via LINE Pay) in LINE chat rooms.

Sending photos/videos

Follow the steps below to send up to 50 photos/videos at once.

1. Tap the Chats tab > the name of the chat room you want to send photos/videos to.

2. Tap the photo icon next to the text box.

3. Choose the photos/videos you want to send, then tap the paper airplane icon.

Note:

- Swiping up on the thumbnail images will display all of your photos/videos.

- The number of photos/videos you've selected appears at the bottom of the screen. Tapping this number lets you confirm and reorder them.

Sending content other than photos/videos

Follow the steps below to send things like voice messages, your location, and money.

1. Tap the Chats tab.

2. Tap the name of the friend or group you want to send something to.

3. Tap "+" next to the text box.

4. Tap and send the content of your choice.

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Stopping GIFs from playing toggle

To stop GIFs from playing:

1. Go to the Home tab > Settings > Photos & videos.

2. Turn OFF Auto-play GIFs.

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Marking all unread messages as read toggle

To mark all the messages in a specific chat as read:

1. Tap the Chats tab.

2. Swipe left on the chat.

3. Tap Read.

To mark all the messages in all your chats as read:

1. Tap the Chats tab.

2. Tap Edit > Read all.

3. Tap OK.

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Sending voice messages toggle

The voice message feature lets you record and send audio to friends. You can send voice messages with the following steps.

1. Tap Chats.

2. Tap the name of the friend or group.

3. Tap and hold the microphone icon on the right side of the message input box.

4. Record your message while holding the microphone icon.

5. When you have finished recording, remove your finger from the microphone icon to send your message.

Note: If asked, please allow voice recording or microphone access permission, or turn your microphone ON from your settings.

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Creating animated GIFs from photos and sending them in chats toggle

The GIF feature lets you use your own photos to create simple animations, which can then be sent in chats.

To make a GIF and send it in a chat:

1. Tap the photo icon next to the text box, then tap the photo list icon at the bottom right of the screen.

2. Select the photos you want to use and tap the GIF icon.

Note: The photos you select will appear at the bottom of the screen in the order they were selected. You can reorder them by tapping and holding them, then dragging them to the order of your choice.

3. Edit the content any way you like and tap the paper airplane icon to send it.

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Sending your location via Chat toggle

To send your location via Chat:

1. Tap "+" next to the message input box, then tap Location.

2. Select your location and tap Share location.

If you can't find the location you want to send, you can search for its name or address in the search field on the location selection screen.

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Editing photos and videos before you send them toggle

To edit a photo or video before sending it:

1. Tap the photo icon next to the text box.

2. Tap the photo or video you want to edit.

3. Edit the photo or video any way you like and tap the paper airplane icon to send it.

You can use the following tools on the editing screen.

Filters (the three-ringed icon)

Choose from a variety of filters to alter the mood of your photos and videos.

Crop (the square icon)

For photos, tap the crop icon to trim them and focus on a certain area. For videos, tap the scissors icon to trim the part of the video you want to send.

Doodle (the pen icon)

Draw with pens of various colors and thicknesses or add shapes.

Pixelate & blur (the pixelate icon)

You can pixelate or blur photos by tapping the relevant icons.

Text (the "T" icon)

Add text to photos and videos in the color and style of your choice.

Stickers (the sticker icon)

Add emoji, the current date and time, your location, and stickers to your photos and videos.

Note: You can use the stickers listed below.

• Creators' stickers

• Some LINE official stickers

Avatars (the Avatar icon)

Add Avatars to photos and videos. You can use your own Avatars or ones that were shared by friends. For more information about Avatars, see this Help article.

Note: Avatars are not supported on iPads or iPhone 6 and earlier.

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Sharing messages, photos, and videos in chat rooms with friends toggle

To share messages, photos, or videos to friends or groups:

1. Tap the chat room with the message, photo, or video you want to share.

2. Tap and hold the message, photo, or video, then tap Share > Share.

Note: You can send multiple contents at the same time.

3. Select a recipient and tap Share, or choose an option at the bottom of the share screen.

You can send a message together with the content if you're sharing it with a friend or group. Just enter your message in the text box, then tap Share.

You can also share a single photo/video that was sent in a chat (or a group of multiple photos that were sent together) by tapping the Share with icon next to it.

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Sending Live Photos toggle

To send Live Photos in a chat room, follow the steps below.

Note: Available on iPhone 6s/6s Plus and later models, the Live Photos feature lets you take photos that move.

1. Tap the photo icon next to the message input box.

2. Swipe up on the Camera Roll screen.

3. Tap the ORIGINAL icon that appears at the bottom left of the screen.

4. Select the Live Photo you want to send, then tap Send.

Live Photos will appear static on the screens of recipients using non-iOS devices.

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Chatting while watching videos/LINE LIVE or making video calls toggle

To chat while watching videos:

1. Tap the YouTube thumbnail or video that was sent in the chat room.

2. Tap the square icon at the upper right of the screen.

To chat while making video calls/Live streams

1. At the top of a chat room screen, tap the call icon > Video call or Live.

2. Tap the square icon at the top of the screen.

To chat while watching LINE LIVE broadcasts:

1. Tap a LINE LIVE link.

2. Tap the square icon at the upper right of the screen.

You can move the shrunken screen wherever you like!

Note: Tap the arrow to enlarge the screen.

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Replying to specific chat messages toggle

To reply to a specific chat message:

1. Tap and hold or swipe left on the message you want to reply to.

Note: If you tap and hold the message, tap Reply.

2. Enter text/emoji or choose a sticker, then send your message.

Note: The steps above can only be used to reply to text, stickers, emoji, photos, or videos.

The "Swipe messages to reply" feature can be turned ON or OFF on Android devices.

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Taking/editing photos and videos in LINE toggle

With LINE, you can take photos and videos (using filters and effects, if you like) in chats or on Timeline. There are also lots of other convenient features for editing your content. For information about editing photos and videos, see this Help article.

To take, edit, and send photos, videos, or GIFs:

1. Tap the Chats tab > the name of the chat you want to send content in.

2. Tap the camera icon next to the text box.

3. Tap the round shutter button at the bottom center of the screen.

Note: You can switch between taking photos, videos, and GIFs by tapping or swiping on your camera screen.

4. Edit the content any way you like and tap the paper airplane icon to send it.

You can use the following tools on the camera screen.

Flash (the lightning bolt icon)

Turn your camera's flash ON or OFF.

Effects (the glitter icon)

Apply a variety of effects, including ones that recognize and move with your face.

Note: You can select from many more effects by tapping the four-ringed icon.

Switch cameras (the rotating circle icon)

Switch between your rear-facing camera (for selfies) and forward-facing camera (for shots of the scene in front of you).

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Checking all of the photos, videos, links, and files shared in a chat toggle

You can check all of the content that has been shared in a chat at once. Just tap the menu icon at the top of the chat screen and select Photos & videos, Links, or Files.

From Photos & videos:

Tapping Select at the top right of the screen lets you choose photos and videos to share or delete. You can also save them to an album, your device, or Keep. It's also possible to save a group of photos in a chat all at once by tapping one of the photos > the save icon at the bottom of the screen.

Swiping left or right on the photo or video you're viewing lets you see other photos or videos in the chat.

You can also jump to the message in which a photo or video was sent by tapping the date at the top of it.

From Links:

Tap a link to go to that website. You can also tap "..." to the right of the link for the Share, Save in Keep, and Jump to message options.

From Files:

Tap "..." to the right of a file for the Share, Save in Keep, and Jump to message options.

You can check the content you sent to your Keep Memo chat on Keep.

For more information about Keep Memo, see this help article.

See this Help article for information about opening Keep.

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Taking screenshots of chats toggle

To take a screenshot of a chat:

1. Tap and hold the first chat message you want to include in the screenshot.

2. Tap Capture.

3. Tap the last message you want to appear in the screenshot.

Note: If you want to hide the display names and profile photos of your friends in the chat, tap Hide info.

4. Tap Capture.

After taking a screenshot, you can edit it with the doodle feature and save it to your device.

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Reacting to chat messages toggle

To react to a chat message:

1. Tap and hold a chat message.

2. Select a reaction.

Tap the reactions directly below a message to see the full list of who reacted to it.

To undo your own reaction, tap it again.

Note: You cannot remove your friends' reactions.

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About reactions toggle

You can show how you feel about chat messages using special emoji reactions.

Note: This feature is available with the latest version of LINE. You can update the app here.

For information on how to react to chat messages, see this Help article.

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Chat history

I can't restore my chat history from iCloud toggle

If you're having issues restoring your chat history from iCloud, try the troubleshooting tips below.

Note: If you want to back up and restore from iTunes, please do so at your own risk.

• Update the OS of the device you want to restore your chat history on to the latest version.

• Restart your device.

• Sign in to iCloud.

• Uninstall the LINE app and then reinstall it from the App Store.

• Transfer your LINE account.

• Tap Restore chat history from backup.

Important: If you back up your chat history on a new device, the backup file will be overwritten without any chat history and cannot be restored.

If you've tried everything above but are still unable to restore your chat history, it may not have been backed up properly. Unfortunately, there will be no way to restore your chat history if it has been lost for any reason.

Please understand that backups and restorations made with iTunes or iCloud are not part of the LINE service, so we cannot offer support or guarantee that you’ll be able to recover your chat history properly.

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Searching all of your chat messages toggle

You can search all your chats and messages for keywords by following the steps below.

1. Tap the search box at the top of the Chats screen.

2. Type what you're looking for in the box.

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Manually backing up chats to iCloud toggle

If you want to restore your chat history after changing devices, you need to back it up in advance.

To manually back up your chats to iCloud, follow the steps below.

Note: For information on enabling auto-backup, see this Help article.

1. From the Home tab, tap Settings > Chats.

2. Tap Chat history backup > Back up now.

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Backing up and restoring chat histories toggle

If you're an iOS user:

You can use iCloud to back up your chats.

For details on how to back up your chats, see this Help article. For information on how to restore your chats, see this Help article.

If you're an Android user:

You can use Google Drive to back up your chats.

For details on how to back up and restore your chats, see this Help article.

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Searching messages in a chat toggle

To search the messages in a chat:

1. Tap the search icon at the top of the chat screen.

2. Enter what you want to search for in the Messages field.

You can search the messages from a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search the messages in all of your chats, see this Help article.

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Can I transfer my chat history to a device running a different OS? toggle

No, you cannot transfer your chat history between devices running different OSes (e.g. Android to iOS or vice versa).

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Backing up chats as text files toggle

You can save the messages in a chat as a text file by following the steps below.

Note: You cannot restore your chat history on LINE from a text file backup.

1. Tap the menu icon at the top of the chat screen > Other settings.

2. Tap Export chat history and choose how you want to send the file.

For information on how to restore your chat history when transferring your account or reinstalling LINE, see this Help article.

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Restoring chats on iOS toggle

To restore your chats, turn iCloud Drive ON before transferring your LINE account. If you've already transferred your account, please reinstall the LINE app.

Note:

- You cannot restore your chats from the LINE app's Settings.

- Images and stickers that were sent in chats cannot be restored.

To restore your chat history:

1. Turn iCloud Drive ON.

2. Transfer your LINE account to a new device.

3. Once the screen to restore your chat history appears, tap Restore chat history.

To change your iCloud Drive settings, please follow the steps below.

Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.

1. From your iOS device, tap Settings > your name at the top of the screen.

2. Tap iCloud > turn iCloud Drive ON.

3. Turn LINE ON.

Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.

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Deleting your chat history toggle

To delete the history for all your chats:

1. From the Home tab, tap Settings > Chats.

2. Tap Delete data.

3. Check the option for All chat data > tap Delete selected data > Delete data.

To delete a specific room’s chat history:

1. From the Chats tab, select a chat room > tap the menu icon > Other settings.

2. Tap Delete chat history > Delete.

Important: Deleted messages cannot be restored.

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Automatically backing up chats to iCloud toggle

If you want to restore your chat history after changing devices, you need to back it up in advance.

To automatically back up your chats to iCloud, follow the steps below.

Note:

- Auto-backup is available on iOS 13 and later.

- For information on manually backing up your chats, see this Help article.

1. Tap the Home tab > Settings > Chats.

2. Tap Chat history backup > Back up how often.

3. Turn ON Enable auto-backup.

4. Select how often you want to back up your chats.

Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.

• Your device is plugged into an outlet.

• Your device is connected to the internet.

• The Background App Refresh setting on your device is ON.

Note: For details on how to turn ON Background App Refresh see this link.

If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more information about this notification, see this Help article.

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Backing up chats to iCloud toggle

If you want to restore your chat history after changing devices, you need to back it up in advance.

Before backing up your chats, be sure to:

• Turn iCloud Drive ON.

• Update LINE and iOS to the latest versions.

Note:

- Auto-backup is available on iOS 13 and later.

- Photos and stickers sent in chats cannot be backed up or restored. If there are photos you'd like to save, consider saving them to Albums or Keep.

There are two methods available for backing up your chats to iCloud.

Manually back up chats to iCloud

Use this option to manually back up your chat history whenever you need to. For more information, see this Help article.

Automatically back up chats to iCloud

Choose how often you want your chats to be automatically backed up. For more information, see this Help article.

You won't be able to back up your chats if you don't have enough free space on your device or iCloud drive. Be sure to regularly check how much free space you have and whether your chats were successfully backed up or not. For information on how to check your free space, see here.

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I received a notification saying an auto-backup to iCloud failed toggle

If an auto-backup fails because you don't have enough free space on iCloud or your device, the LINE official account will send you a chat notification.

Note: You will not receive a notification if an auto-backup fails for another reason.

If you receive this kind of notification, or if periodic backups on the LINE app haven’t been completed, make sure that you have enough free space on iCloud and your device, then see if next scheduled auto-backup is successfully completed. For information on how to check your free space, see here.

We recommend regularly checking the app to make sure your chat history is successfully backed up.

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Group/multi-person chats

Hiding/deleting chats

Displaying hidden chats toggle

To display a hidden chat:

1. Tap the Home tab > the relevant group or friend under Groups or Friends.

2. Tap Chat from the pop-up.

You won't be able to display a chat with someone if they don't appear in your friend list for one of the following reasons:

• You haven't added them as a friend on LINE.

• You deleted them from your friend list.

• They deleted their LINE account.

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Deleting chats toggle

To delete a chat: Note:

1. Tap the Chats tab > Edit (the three lines and a check mark) at the top of the screen.

2. Choose the chat you want to delete.

3. Tap Delete > Delete.

Note:

- Chats cannot be restored after you delete them.

- You cannot delete the Keep Memo chat.

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Hiding chats toggle

To hide a chat:

1. Tap the Chats tab.

2. Tap Edit (the three lines and a check mark) at the top of the screen.

3. On the Edit chats screen, select the chats you want to hide and tap Hide at the bottom right of the screen.

4. Tap Hide.

To hide chats individually, swipe left on the chat you want to hide on the Chats screen and then tap Hide > Hide.

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Deleting chat messages toggle

You can delete messages in chats so they don't appear on your device anytime.

Important: Deleting messages by following the steps below will only delete them on your device, and they will still be visible to any other users in the chat room.

To delete a message:

1. Tap and hold the message you want to delete.

2. Tap Delete or Delete messages.

3. Tap Delete and confirm by tapping Delete once again.

You can unsend messages so that other users can no longer see them if 24 hours haven't passed since they were sent (regardless of whether they have been read or not). For more information about unsending messages, see this Help article.

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Will other people know if I delete a message or chat room? toggle

No one will be notified if you delete a message or chat room.

However, if a message is unsent, everyone will be able to see a notice saying “~ unsent a message” in the chat room.

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Preventing messages from strangers toggle

To stop strangers from messaging you:

1. On the Home tab, tap Settings > Privacy.

2. Turn on the option for Filter messages.

Tap here to open the Privacy settings from your smartphone.

With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

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Blocking LINE Game messages toggle

To block messages from LINE Game apps:
1. Go to the Home tab > Settings > Notifications > Authorized apps.
2. Tap the game you want to block messages from.
3. Turn off Messages and/or Notifications.
Note:
- If you turn off Messages, you will not receive messages but will continue to receive any gifts your friends send you.
- If you turn off Notifications, you will still receive LINE messages but will not be notified when they arrive.

Tap here to open the Authorized apps screen from your smartphone.

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Unsending messages toggle

You can unsend a message within 24 hours of sending it. This removes the message so that it can no longer be seen by anyone in the chat where it was sent, even after it has been read. To unsend a message, just tap and hold it, then select Unsend.

Important:

- Even if you unsend a message, everyone in the chat will still be able to see a notification saying that you unsent it.

- Anything (e.g. text messages, photos) deleted in a chat room cannot be unsent.

- We will not be able to recover or unsend anything deleted from a chat room.

You can unsend text messages, stickers, photos, videos, voice messages, songs shared from LINE MUSIC, URLs, contact information, location information, and files.

Note: This feature cannot be used for call histories from LINE version 9.16.0 and later for Android.

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I accidentally deleted a message instead of unsending it toggle

There is no way to unsend anything (e.g. text messages, photos) that has already been deleted from a chat.

Please also understand that LINE is unable to recover, delete, or unsend messages on your behalf.

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Letter Sealing

About Letter Sealing key fingerprints toggle

Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.

Note: The actual keys are kept secret and will not appear in LINE chat rooms.

If your key fingerprint matches your friend's, it means your chat is securely encrypted. To check whether your key fingerprints match, follow the steps below.

Note: Key fingerprint confirmation is optional.

1. Tap the menu icon at the top of the chat screen.

2. Tap This chat is protected with Letter Sealing at the bottom of the screen.

3. Compare the key fingerprints on your device and your friend's device.

Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing" doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, follow the steps in this Help article.

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The lock icon no longer appears at the top of a chat toggle

To check whether a chat is protected with Letter Sealing, tap the menu icon at the top of the chat screen.

If Letter Sealing is enabled, you'll see "This chat is protected with Letter Sealing" at the bottom of the screen.

Note: You'll also see a lock icon at the beginning of the sentence.

If "This chat is protected with Letter Sealing" doesn't appear, see this Help article.

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About Letter Sealing toggle

Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)

• Location information

• 1-on-1 voice/video calls

Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC with Letter Sealing enabled on the smartphone version of LINE, you will be required to verify your identity the first time you send a message.

For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.

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"This message can't be decrypted" appears and I can't see sent/received chat messages toggle

If you see any of the following messages after transferring your account on a smartphone, you may not be able to view past chat messages.

- "This message can't be decrypted"

- "This message wasn't backed up and restored from your previous device. Unfortunately, there's no way to read it on your current device."

- "Unable to display message as it couldn't be decrypted."

If any of these messages appear and you cannot view your past chat messages, there is unfortunately no way to re-display them. In this case, please ask the other person in the chat to send you any old messages that you need.

The messages above appear when:

• You transfer your account to a device with the same OS (e.g. iOS to iOS) without backing up and restoring your chat messages.

Note: To view old chat messages on a new device, you need to back them up in advance and restore them.

⋅You transfer your account to a device with a different OS (e.g. iOS to Android).

Note: If you transfer your account to a device with a different OS, you cannot transfer your past chat messages.

⋅You receive chat messages while transferring your account.

Note: Any chat messages you receive while transferring your account cannot be transferred to your new device.

Related Help article:

What is Letter Sealing?

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The Letter Sealing identify verification screen isn't appearing toggle

If you're trying to verify your identity so you can use Letter Sealing on LINE for PC, but the verification code entry screen isn't appearing in LINE on your smartphone, restart the smartphone app and try verifying your identity again by referring to this Help article.

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Turning on Letter Sealing toggle

Letter Sealing is now turned on by default when you download LINE. As part of our efforts to strengthen the app's security, we've made it so this setting can no longer be turned off.

If you've been using LINE since before these specification changes were made and have Letter Sealing turned off, you can protect your messages by turning Letter Sealing on manually from the smartphone version of LINE.

To turn Letter Sealing on:

1. Tap the Home tab > Settings > Privacy.

2. Turn ON Letter Sealing.

Tap here to go to the Settings menu from your smartphone.

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Get more out of chats

Schedules

Can I delete events? toggle

You can only delete events that you created yourself. Please also note if an event is not updated within a month from the last day it was edited, it will automatically be deleted.

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Can anyone edit an event? toggle

Anyone that was invited to an event can make edits.

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Can anyone send invites to an event? toggle

Yes, anyone can send invites to an event.

You can also send up to 30 invites at once.

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What is Send Message to Respondents? toggle

Send Message to Respondents allows you to send a chat message to all your friends that replied to your event invitation. However, if a respondent is not your friend on LINE you will not be able to send them a chat message.

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The friends that were invited to an event are not receiving the message I sent toggle

If the friends that were invited to an event appear but are not receiving your chat message, it is possible that they have the Unauthorized Apps setting turned OFF.

Messages sent from LINE Schedule can be received by following the steps below.

1. Go to the Home tab > Settings > Notifications.

2. Turn ON Unauthorized apps.

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Notes/Albums

Deleting albums toggle

To delete an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "..." at the bottom right of the album you want to delete, or tap the album > the options icon at the top right of the screen.

3. Tap Delete album > Delete.

To delete photos in an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap the album > the options icon at the top right of the screen > Select photos.

3. Select the photos you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.

Note: If you want to select all of the photos, tap Select all.

Please keep in mind that once an album or photo is deleted, it cannot be restored.

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Adding photos to albums toggle

To add photos to an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. At the bottom right of an album, tap "..." > Add photos.

3. Select the photos you want to add, then tap Next > Add.

You can also add photos sent in a chat room to albums. To do so:

1. Tap and hold a photo, then tap Album > Save.

2. Choose the album you want to save the photo in, then tap Add.

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How many albums can I create? toggle

Up to 100 albums can be created per chat.

Additionally, a maximum of 1,000 photos can be added to each album (up to 300 photos at once).

Note: You can select up to 20 photos at a time when saving photos in a chat to an album by tapping and holding them.

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Creating notes toggle

To create a note:

1. Tap the menu icon at the top of the chat screen > Notes.

2. Tap "+" at the bottom right of the screen > Write.

3. Enter the content you want to share, then tap Post at the top right.

You can also attach stickers, photos, videos, web links, and locations to your notes.

Note:

- Up to 20 stickers, photos, or videos can be attached per note.

- Only one location can be attached per note.

- Sound/animated stickers cannot be attached along with ordinary stickers.

- Only one sound/animated sticker can be attached per note.

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Editing and deleting notes toggle

To edit or delete a note, follow the steps below.

Note: You can only edit or delete your own posts.

1. Tap "…" at the top right of the note you want to edit or delete.

2. Select Edit post or Delete > Delete.

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Creating albums toggle

To create an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "+" at the bottom right of the screen.

3. Select the photos you want to save, and tap Next.

4. Enter an album name and tap Create.

Note:

- You can enter up to 50 characters for an album name.

- If you don't enter an album name, the name will be the date the album was created by default.

- The same album name can't be used more than once in the same chat.

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Saving photos from albums toggle

You can save specific photos or save the whole album.

To save an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "..." at the bottom right of the album you want to save, or tap the album > the options icon at the top right of the screen.

3. Tap Download album.

To download specific photos:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Select the album, and tap the options icon at the top right of the screen > Select photos.

3. Select the photos you want to save, and tap the download icon at the bottom right of the screen.

Note: To save your selected photos to Keep, tap the second icon from the right at the bottom of the screen.

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Turning Note notifications OFF toggle

Notifications for notes are sent to you as push notifications. You can also check them from the bell menu on Timeline.

To turn Note notifications OFF:

1. Tap the menu icon at the top of the chat screen > Other settings.

2. Turn Note notifications OFF.

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How notes appear on Timeline toggle

Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Renaming albums toggle

To rename an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "..." at the bottom right of the album you want to rename, or tap the album > the options icon at the top right of the screen.

3. Tap Rename album.

4. Enter an album name and tap Rename.

Note:

- You can enter up to 50 characters for an album name.

- The same album name cannot be used more than once in the same chat.

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What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

Your friends in the same chat room will also be unable to view the deleted album.

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Sharing photos in an album toggle

You can share photos saved in albums with friends/groups, on Timeline, or with other apps.

Note: You can share up to 20 photos at a time.

To share photos:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Select the album, and tap the options icon at the top right of the screen > Select photos.

3. Select the photos you want to share, then tap the share icon at the bottom of the screen.

4. Choose a friend/group to share with and tap Share, or select Share on Timeline, Share in other app, Save in Keep, or Share to stories.

You can send a message at the same time if you're sharing with a friend or group. Just enter your message in the text box, then tap Share.

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Searching chat room notes toggle

To search notes:

1. Tap the menu icon at the top of the chat screen > Notes.

2. Type what you're looking for in the search box at the top of the screen.

You can search for:

• Text

• Members who created notes (by entering "@" followed by a username)

• Hashtags (by entering "#" followed by a keyword)

Note: The search bar only appears on the Notes menu screen.

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Polls

Creating polls toggle

To create a poll:

1. Open the group chat that you want to make a poll in.

2. At the bottom of the chat screen, tap "+" > Poll.

If you've created polls in the same chat before:

3. Tap "+" at the bottom right of the list to create a new poll.

If you want to let every group member know about the poll you made, see this help article.

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What kind of polls can I create? toggle

On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

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Editing polls toggle

If no one has voted in a poll yet, it can still be edited by the person who created it. After someone has answered a poll, it can no longer be edited.

You can allow anyone in the chat room to add poll options by checking "Allow new options" when you create a new poll.

Note: In this case, options can be added even after people have answered the poll.

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How can I view polls created by other users? toggle

When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.

You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.

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What happens when a poll ends? toggle

A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

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Can I delete a poll? toggle

You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

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Other

Announcing sent/received chat messages, polls, or events to other members toggle

You can "announce" things like messages you've sent and received, polls you created, and events so they permanently appear at the top of a chat.

To announce messages:

1. Tap and hold the message you want to announce.

2. Tap Announce.

To announce polls:

1. Tap "+" at the bottom of the chat screen.

2. Tap Poll and then the poll you want to announce.

3. Tap Announce > OK.

Note: The Poll feature is available in group chats.

To announce events:

1. Tap the menu icon at the top of the chat screen.

2. Tap Events and then the event you want to announce.

3. Tap Set as announcement > OK.

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Notifications

Notification issues

I got a notification but didn't receive any messages toggle

After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, try the following troubleshooting tips.

• Go back to the list of chats and then reopen the chat room you're having issues with.

• Restart your device.

• Update the LINE app to the latest version here.

• Check or disable any web limiting or filtering services you may have in place.

Note: Consult your mobile service provider for more information about web limiting and filtering services.

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Notifications are delayed or not received toggle

If you're not receiving notifications properly, please see the following Help articles and make sure your LINE notification settings are configured correctly.

General LINE notification settings

Device notification settings

Pop-up notification settings

Notifications may be delayed or not arrive at all depending on the strength of your network or Wi-Fi connection.

You may also have issues with notifications if there is not enough memory available on your device.

If you're still having trouble after checking the information above, try the following troubleshooting tips.

• Delete any unnecessary apps and data on your device.

• Restart your device.

• Update the LINE app to the latest version here.

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Issues with notification sounds and vibrations toggle

First, check if the setting for your notification sounds is configured correctly.

General LINE notification settings

Device notification settings

Please understand that on some devices, the default sound may be used instead.

If you're still having trouble after checking the information above, try the following troubleshooting tips.

• Delete any unnecessary apps and data on your device.

• Restart your device.

• Update the LINE app to the latest version here.

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Issues with the appearance of the "N" mark and notification badges toggle

Depending on the strength of your network or Wi-Fi connection, the badge icon may be delayed or not appear at all.

Usually, the badge or "N" icon will stay displayed until you start the app or check any new information that's been added.

If badge icons are not showing up properly, try the following troubleshooting tips.

• Delete any unnecessary apps and data on your device.

• Restart your device.

• Update the LINE app to the latest version here.

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I have notifications turned on but I'm not receiving them toggle

If you're not receiving notifications even though there are no issues with your network connection or your app/device settings, it means that the issue is not with LINE and must be with Apple's push notification service (APNs).

In this case, we will work with Apple to help find a solution for the issue. In the meantime, try offloading and reinstalling the LINE app to see if it fixes the problem.

To offload and reinstall LINE:

1. On your phone, tap Settings > General > iPhone Storage.

2. Tap LINE in your list of apps.

3. Tap Offload App > Offload App.

Note: Only the app will be offloaded and your data will remain intact.

4. After offloading the app, tap Reinstall App.

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Notification settings

Device notification settings toggle

Your device needs to be set up correctly for you to receive LINE notifications smoothly. Follow the steps below to configure the settings on your device.

Notification settings

1. On your device, tap Settings > Notifications.

2. Tap LINE in your list of apps.

3. Turn ON Allow Notifications and configure each of the other settings.

Sound settings

1. On your device, tap Settings > Sounds & Haptics.

2. Configure each setting.

Note: You won't be able to hear notification sounds if your device is in silent mode.

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I got a message from a company's official account that I didn't add as a friend toggle

You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due.

The name of an official company account has a gray, blue, or green icon next to it. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.

Notification messages let you receive helpful information without having to add the official accounts of individual companies.

Note: This feature is turned on when you tap Agree on the "Regarding Usage of Your Information" screen. You can turn it off separately in your settings.

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

How notification messages work

First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered.

The phone number sent from the company is hashed, and the information that LINE Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.

There may be times when we need to verify your identity via text message before we can send a notification or in order to confirm notification content which includes your personal information.

Requirements for sending notification messages

Notification messages are sent when they meet the three requirements below:

• The phone number sent from the company matches one registered to an existing LINE account.

• The LINE account has the Receive notification messages setting turned ON.

• The LINE account has not blocked the official account of the company sending the notification message.

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Home Notifications toggle

By tapping Notifications (the bell icon) at the top of the Home tab, you can see all of the updates to your Home.

You can configure the types of notifications you receive by tapping the settings icon at the top of the Notifications screen.

In Notifications, you can check the following information.

• Birthday updates

- Birthday messages from LINE

- Birthday cards and balloons from friends

- Birthday card likes

• Friend updates

- Friends you've added/friends who have added you

- New friend recommendations

- Friends with birthdays

• Updates about Favorited friends

- Changed display names

- New profile photos/profile cover photos

- Updated status messages

Note: To add someone to your Favorites, tap the star icon on their profile screen.

• Group updates

- Group invites

- Groups you're in that all of the members have joined

- Groups you're in that new members have joined

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General LINE notification settings toggle

To configure your general notification settings:

1. Tap the Home tab > Settings > Notifications.

2. Turn Notifications ON.

3. Turn In-app sounds, In-app vibration, or any of the other settings ON or OFF as needed.

Note: Tap here to go to Notifications from your smartphone.

To configure your settings for incoming voice call notifications:

1. Tap the Home tab > Settings > Calls.

2. Turn Allow voice calls ON or OFF.

Note: Tap here to go to Calls on your smartphone.

To configure your settings for chat notifications:

1. Tap the menu icon at the top of the chat screen.

2. Tap Mute or Unmute.

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Pop-up notification settings toggle

You can change your pop-up notification settings by following the steps below.

To show/hide message previews in pop-up notifications:

1. Tap the Home tab > Settings > Notifications.

2. Tap Message previews to turn the setting ON or OFF.

Tap here to open the Settings menu from your smartphone.

To configure how and where pop-up notifications appear:

1. On your device, tap Settings > Notifications.

2. Tap LINE in your list of apps.

3. Adjust the settings you want to change.

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Authorized apps notification settings toggle

To configure notification settings for LINE authorized apps:

1. Tap the Home tab > Settings > Notifications > Authorized apps.

2. Select the app you want to configure notification settings for.

3. Turn Messages and Notifications ON or OFF.

Tap here to open the Authorized apps screen on your smartphone.

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Temporarily disabling notifications toggle

To temporarily disable notifications:

1. Go to the Home tab > Settings > Notifications.

2. Tap Mute, then select Mute for one hour or Mute until 8 am.

Note: To enable notifications again, tap Mute again and select Off.

Tap here to open the Settings menu from your smartphone.

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Timeline notification settings toggle

To configure your Timeline notification settings:
1. Go to the Home tab > Settings > Notifications.
2. Tap Timeline Notification to switch notifications ON or OFF.

Tap here to open the Settings menu on your smartphone.

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LINE Pay notification settings toggle

To configure your LINE Pay notification settings:
1. Go to the Home tab > Settings > Notifications.
2. Tap LINE Pay to switch notifications ON or OFF.

Tap here to open the Settings menu on your smartphone.

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Turning notification messages on and off toggle

To change your settings for receiving notification messages:

1. Tap the Home tab > Settings.

2. Tap Privacy.

3. Tap Provide usage data.

4. Tap LINE notification messages.

5. Turn Allow LINE notification messages ON or OFF.

Turning Allow LINE notification messages OFF will make it so you are unable to receive notification messages from any company's official account.

If you don't want to get notification messages from the official account of a certain company, please block that company's official account.

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Voice/video calls

Voice/video call issues

I can't make voice/video calls toggle

If you're experiencing issues with voice/video calls, it may be because:

• You're using an older version of LINE.

• You've blocked the friend you're calling, or they've blocked you.

• LINE's settings for Allow voice calls are turned OFF.

• You haven't added the person you're calling as a friend, or they haven't added you.

Note: Voice/video calls cannot be made if only one of you has added the other as a friend.

• Your device doesn't meet the recommended system requirements.

• The friend you're trying to call isn't using LINE.

If you've confirmed everything above but are still experiencing issues, try the troubleshooting techniques below:

• Update to the latest version of the LINE app here.

• Restart your device.

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My friend and I can't hear each other in calls toggle

This Help article is for iOS users. For Android users, see this Help article.

LINE voice and video calls are made over an internet connection, so make sure the connection you're using is stable.

If a call has no sound or is broken up, it may be because:

• You're connected to a Wi-Fi network being used by many people.

Note:

- We recommend using a 3G or 4G network.

- If you use a 3G or 4G network, you will be charged for the data used during calls.

• The signal is weak.

• You're updating apps or uploading/downloading files while on a call.

• Some router settings are affecting your connection.

If you've checked everything above but are still experiencing issues, try the following troubleshooting tips, and have your friend do the same.

• Update LINE to the latest version here.

• Restart your device.

• Close all running apps.

• Delete any unnecessary apps and data on your device.

• Try using a stronger network connection.

• Turn your 3G, 4G, or Wi-Fi OFF and ON again.

• Check if you can access the internet using other apps without any issues.

• Turn your speaker and mic OFF and ON.

• Try adjusting the volume on your device.

• Check the microphone settings on your device.

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Issues with receiving calls and notifications toggle

Notifications for incoming and outgoing voice and video calls may not appear correctly depending on the strength of your device's signal. Be sure to use a stable network connection.

You may also have issues if your notification settings are not configured correctly. For more details, see the Help articles below.

General LINE notification settings

Device notification settings

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Making voice/video calls

Making voice/video calls toggle

You can make voice and video calls with your friends on LINE.

To make a call from your friend list:

1. Tap the friend you want to call.

2. Tap Voice call or Video call.

3. Tap Start.

To make a call from a chat:

Use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.

• Tap your friend's profile icon > Voice call or Video call > Start.

If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

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Are all voice/video calls free? toggle

Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Using Bluetooth devices with LINE toggle

Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Switching between friends in group video calls with seven or more people toggle

Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.

Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

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Starting group calls toggle

To make a call in a group chat, follow the steps below.

To start a voice call:

1. Open a group chat.

2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:

1. Open a group chat.

2. At the top right of the chat, tap the phone icon > Video call.

3. Set a background, filter, or Avatar on the preview screen.

Note: If you haven't created an Avatar, see this Help article for information on how to create one.

4. Tap Join with video.

Note: Your profile photo will be displayed when you tap Join without video.

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How do I join an ongoing group call? toggle

Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.

- When you receive the message that the call is starting tap Join > OK.

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Sharing your screen in video calls toggle

To share your screen in a video call:

1. Tap the share screen icon at the bottom right of the screen.

2. Tap Your screen.

3. Tap Start Broadcast.

4. Go to the screen you want to share.

To stop sharing your screen, tap the red status bar at the top of the screen > Stop, or go back to the LINE app and tap End screen sharing > Stop Broadcast.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Changing your background in video calls toggle

To change your background in a 1-on-1 or group video call:

1. Tap the video call screen.

2. At the bottom of the screen, tap the effects icon > Backgrounds.

3. Select a background photo.

You can set a photo saved on your device as your background by tapping "+". Choose a photo, edit it any way you like, then tap Done.

To remove a background, tap the effects icon > the background icon, then select the no background icon at the top left.

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Requirements for sharing YouTube videos or your screen in voice/video calls toggle

You can share your screen and YouTube videos in voice/video calls if your device meets the following requirements.

Sharing YouTube videos

In group voice/video calls: LINE version 10.11.0 or later for iOS and Android

1-on-1 video calls: LINE version 10.21.0 or later for iOS and Android

Sharing your screen

In group video calls:

• iOS: iOS 12 or later and LINE version 10.7.0 or later

• Android: LINE version 10.7.0 or later

Note: This feature cannot be used on some Android devices.

1-on-1 video calls:

• iOS: iOS 12 or later and LINE version 10.21.0 or later

• Android: LINE version 10.7.0 or later

Note: This feature cannot be used on some Android devices.

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Sharing a YouTube video in a voice/video call toggle

To share a YouTube video in a voice/video call, use one of the methods below.

Note: Some videos cannot be played.

Copy and share a URL

1. Exit the voice/video call screen and copy the YouTube video or playlist URL you want to share.

2. Go back to the voice/video call screen.

3. Tap the video that appears at the bottom of the screen.

4. Tap Share.

Search for a video and share it

1. Tap the share screen icon at the bottom right of the screen (and tap YouTube if you're in a video call).

2. Enter text in the search field and tap Search or the magnifying glass.

3. Tap the video you want to share.

4. Tap Share.

To stop sharing a YouTube video, tap "X" at the top right of the screen > Stop sharing.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Can I stop a screen or video that's being shared in a video call? toggle

There is no way to stop a screen or video that someone else is sharing in a video call.

If you don't want to see a shared screen or video, hide it by tapping "V" at the top right of the screen.

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Reporting people in LINE meetings toggle

You can report someone in a meeting for inappropriate behavior or for sharing inappropriate photos/videos.

Note: Rest assured that if you report someone, they won't be notified that you did so.

To report someone in a meeting:

1. Tap and hold the person you want to report > Report.

2. Select the relevant reason > Report.

3. Choose whether or not to remove the person you reported.

You can also report someone by tapping the options icon at the top of the screen > Report. If a screen is being shared, tap the Report icon at the top of the screen.

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Using stickers in video calls toggle

To use a sticker in a video call:

1. Tap the video call screen.

2. At the bottom of the screen, tap Effects > Stickers.

3. Select the sticker you want to use.

You can use the following sticker types:

⋅LINE and BT21 official stickers

⋅Effect stickers

⋅Message stickers

⋅Custom stickers

⋅Big stickers

⋅Creators' stickers

⋅Animated stickers

⋅Pop-up stickers

Note: Sound stickers, emoji, and some other sticker sets cannot be used.

Stickers used in video calls appear on the screen for five seconds. Animated stickers appear until their animation finishes.

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Blocking calls toggle

To block voice or video calls:
1. Go to the Home tab > Settings > Calls.
2. Turn Allow voice calls OFF.

Tap here to open the Settings menu from your smartphone.

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Recommended system specifications for using video call effects and filters toggle

We recommended the following system specifications for using video call effects and filters.

Smartphones

• iPhone 6S or later (with iOS 12.0 or later)

Note: Effects and filters are not available on devices equipped with processors earlier than the Apple A9.

• Android 7.0 or later (not available on some devices)

iPads

• iPad mini 5th generation or later

• iPad Air 3rd generation or later

• iPad Pro

• 5th generation or later of all other iPad models

Note:

- All iPad models should be running iOS 12.0 or later.

- Effects and filters are not available on devices equipped with processors earlier than the Apple A9.

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I don't want LINE calls to appear in my iPhone's call history toggle

To prevent LINE calls from appearing in your iPhone's call history:

1. Tap the Home tab> Settings > Calls.
2. Turn Integrated calling OFF.

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