LINE Help Center

Group-related issues

To prevent spam messages and group invitations from people in your friend recommendations, try configuring the following settings.

Turn on Filter messages

With the Filter messages setting, you can reject messages from people that appear in your friend recommendations. You cannot reject messages from users you've already added as friends on LINE.

To filter messages:

1. From the Home tab, tap Settings > Privacy.

Note: Tap here to go to the Privacy screen from your smartphone.

2. Turn ON Filter messages.

Turn off Allow others to add me by ID

You can prevent people from adding you as a friend with your LINE ID.

To prevent people from adding you by ID:

1. From the Home tab, tap Settings > Profile.

Note: Tap here to go to your profile settings from your smartphone.

2. Turn OFF Allow others to add me by ID.

Turn off Allow others to add me

You can prevent people from adding you based on your phone number by turning off Allow others to add me.

Note: Adding friends based on their phone numbers only applies to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

If you want to add friends with the above-mentioned setting turned off, do so using the ID search option or with a QR code.

To prevent people from adding you with your phone number:

1. From the Home tab, tap Settings > Friends.

Note: Tap here to go to Settings from your smartphone.

2. Turn OFF Allow others to add me.

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Your use of the service may have been restricted due to violating (or being suspected of violating) the Terms and Conditions of Use. Below are the main standards for what constitute violations.

• Posting content that is generally considered unacceptable, such as abusive language, obscene content, or any other obscene expressions.

• Exchanging personal information (e.g. phone number, address, LINE ID), or continually inviting or soliciting others to meet in person.

• Engaging in any unlawful acts, such as the illegal trading of banned substances, stocks, etc.

• Acts of planning or inviting minors to inappropriate meetings or assemblies.

• Acts deemed to be spamming, such as sending multiple stickers or posts in a row over a short period of time.

Note: For security reasons, we do not provide details regarding the basis for what violates our Terms and Conditions of Use, or why the service has been suspended.

The temporary suspension period is between 24 hours and seven days. However, suspensions longer than seven days may be applied depending on the details of the violation.

Note: You can use the suspended feature again once the suspension period is over.

Please refer to Standards regarding posts on LINE on LINE Safety Center and take care not to engage in any activity that could result in your use being suspended in the future.

If you don't remember doing anything that could have violated the Terms of Use:

Be advised

Our response may be the same as this Help article if you still decide to contact us for further details regarding the activity that violated our Terms of Use.

If you would like us to look into the matter, please keep the important points above in mind and contact us via the Inquiry Form.

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Group-related issues

Group-related issues

Preventing chat messages from people you don’t know and group invitations

Someone I don't know joined my group

I get an error when creating/deleting/inviting others to groups