LINE Help Center

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LINE usage environment/Settings
- LINE usage environment
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- Notification issues
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Helpful features

The QR code reader can scan QR codes for LINE and a variety of other QR code types like the ones below.

• LINE Pay (My Code) payments

• Adding friends via QR Code

• Accessing URLs via QR code

• Displaying text via QR code

• Scanning barcodes

To use this feature, follow the steps below.

From the search bar:

1. Tap the QR code icon on the right side of the search bar.

2. Tap Scan QR code.

Note: You can find the QR code icon in the search bar from the Home or Chats tab.

From the add friends screen:

1. Tap the Home tab > the add friends icon.

2. Tap QR code.

From profile settings:

1. Tap the Home tab > Settings > Profile.

2. Tap My QR code or QR code.

3. Tap Scan QR code.

To scan a photo of a QR code saved on your device, tap the square at the bottom right of the QR code reader screen and select the photo of the QR code.

Note: "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

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Follow the steps below to use LINE from your device's home or lock screen.

Opening specific features from your device's home screen

If you hold down the LINE icon, you can readily access:

• New chat.

• My Code payment.

• QR code reader.

• Mute.

Note: Depending on the launcher app, these features may not appear on Android devices.

(iOS) Using widgets on your home screen
You can add widgets to your home screen on iOS 14 and later.

Adding widgets

1. Tap and hold your device's home screen.
2. Tap the "+" that appears on the screen.
3. Tap LINE from the list of apps.
4. Choose one of the widgets below and tap Add Widget.
• Large: Displays up to four chats in the shortcut that is created
• Small: Displays one chat in the shortcut that is created
• LINE TODAY: Displays up to four stories from a specific category

Editing widgets

1. Tap and hold the widget.
2. Tap Edit Widget.
3. Follow the steps below for the widget you're using.
- Chats shortcuts: Select whether to display pinned chats or manually selected chats.
- LINE TODAY: Select the category of news stories you want to see.

Deleting widgets

1. Tap and hold the widget.
2. Tap Remove Widget.
3. Tap Remove.

(iOS) Using widgets on your lock screen
You can add widgets to your lock screen on iOS 16 and later.

Adding widgets

1. Tap and hold your device's lock screen.
2. Under the wallpaper you want to edit, tap Customize > ADD WIDGETS on your lock screen > LINE from the list of apps.
Note: If you don't see Lock Screen, select Customize Current Wallpaper or tap Add New Wallpaper, choose a wallpaper to add, then add the widget. See the Change the wallpaper on your iPhone Apple Support page for details.
3. Choose one of the widgets below and tap Done.
- LINE: Tapping this widget immediately starts LINE.
- LINE TODAY: Shows one headline on your lock screen. Tapping the widget on your lock screen takes you to the full article.
- LINE service: Tap the added widget, then select from various LINE services to display and keep one tap away on your lock screen.

Editing widgets

1. Tap and hold your device's lock screen.
2. Under the wallpaper you want to edit, tap Customize > Lock Screen > the LINE service icon.
3. Select the service you want shown, then tap Done.

Deleting widgets

1. Tap and hold your device's lock screen.
2. Under the wallpaper you want to edit, tap Customize > "-" on the widget you want to delete on your lock screen > Done.

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LINE Pay is a smartphone digital wallet service offered by LINE. You can use it to shop both online and offline by adding money to your LINE Pay balance in advance or adding a credit card.

For more information, see the LINE Pay Help page below based on the phone number you use with LINE Pay.

• If you're using LINE Pay with a Japanese phone number, see this LINE Pay Help page.

• If you're using LINE Pay with a Taiwanese phone number, see this LINE Pay Help page.

• If you're using LINE Pay with a Thai phone number, see this LINE Pay Help page.

• If you're using LINE Pay with a phone number from a country that's different from the ones above, see this LINE Pay Help page. (Please note that LINE Pay is unavailable in some countries and regions.)

Note:

- Users in Japan, Taiwan, and Thailand can confirm LINE Pay details by tapping the Wallet tab > LINE Pay > Settings > Help.

- Users in other countries can do so by tapping the Home tab > See all next to Services > LINE Pay > Settings > Help.

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Be advised

You cannot create a new LINE account on LINE for PC. To use LINE for PC, first create a new LINE account on a smartphone or iPad. If you can't use LINE on your smartphone, you will not be able to log in to LINE for PC.

To continue using the same LINE account you've been using up to this point, please transfer it to another smartphone.

To use your smartphone's LINE account on a PC or iPad, refer to the following Help articles.

How LINE for PC works
How LINE for iPad works

To disable logins on a PC or iPad:
1. Tap the Home tab > Settings > Account.
2. Turn OFF Allow login.
Note: Tap here to go to the Account screen from your smartphone.

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This feature recognizes words in photos and converts them into text, which can then be copied, translated, and sent in chats.
Note: If the Text scan feature doesn't appear, update LINE to the latest version.

Topics covered

- Converting text in images into text data with Text scan

- Copying and translating text converted with Text scan

Converting text in images into text data with Text scan:
To use Text scan when taking a photo:
1. Tap the camera icon next to the text box in a chat.
2. Swipe right on the shooting modes at the bottom of the screen and select Text scan.
3. Take a photo.
Note: You can also tap "[A]" after taking a photo.

To use Text scan with a photo shared in a chat:
1. Tap a photo shared in the chat or tap the one you want to use from the menu icon at the top of the chat screen > Photos & videos.
2. Tap "[A]".

To use Text scan with a photo saved on your device:
1. Tap the photo icon next to the text box in a chat.
2. Tap the photo you want to use.
3. Tap "[A]".

To use Text scan from the QR code reader:
1. Tap the QR code icon on the right side of the search bar at the top of the Home or Chats tab.
2. Tap Scan text at the bottom of the screen.
3. Take a photo.

Copying and translating text converted with Text scan:
All of the text that was scanned will be automatically selected. You can display translated text on top of the original on-screen text by tapping Overlay translation.

• To change how much text is translated, trace the text that you want with your finger.
• To change the target language, tap the language at the bottom of the translation screen.
• To copy translated text, tap Copy. You can paste copied text anywhere you like, or tap Share to paste it in a chat or in Keep Memo.

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The information in this Help article is for those using an iPad as a secondary device (using the same LINE account on both your smartphone and iPad).

Be advised

If you want to use an iPad as your main device (and use a separate LINE account on your smartphone), tap Create a new account or transfer an account from another device at the bottom of the startup screen on LINE for iPad.
iPad login screen

For more information, refer to Creating a new LINE account or the Help articles in Account transfer basics.
Note: When you transfer your LINE account to your iPad, it will become inaccessible on your smartphone.

Topics covered

- Logging in to LINE for iPad

- Logging out of LINE for iPad

Logging in to LINE for iPad:
You can log in to LINE on your iPad in the following ways.

- Logging in with an email address
- Logging in with a QR code
- Logging in with biometric information (using your main device to log in)

Be advised

A verification code may appear if you're logging into LINE for iPad for the first time or if you reinstalled LINE.

If you see a verification code:
1. Start LINE on your main device.
2. Enter the verification code that appears on LINE for iPad into your main device.
3. Confirm that the device you are trying to log in with is correct, and check the box.
4. Tap Verify.
Note:
- Be sure to enter the verification code that's displayed within three minutes.
- If the screen to enter the verification code doesn't appear on LINE on your main device, restart LINE on your main device and try logging in to LINE for iPad again.

Logging in with an email address

Be advised

To log in with an email address, you must first register an email address on your main device.

1. Start LINE for iPad.
2. Tap Other ways to log in > Log in with email.
iPad login screen

3. Enter your registered email address and password, then tap Log in.

Useful info

- If you forgot your registered email address, check it on your main device.
- If you forgot your registered password, change it on your main device.
Note: After setting your new password, be sure to keep it safe so you don't forget it.

Logging in with a QR code
1. Start LINE for iPad.
2. Select Other ways to log in.
iPad login screen

3. Start the QR code reader on your main device and scan the QR code that appears on LINE for iPad.
4. On your main device, tap Log in > OK.

Useful info

- The location (e.g. prefecture, city) that appears on the login screen is based on the IP address of the device (e.g. PC, iPad) that is trying to log in to your account.
- If the QR code expired, tap Regenerate icon

and log in from the updated QR code.

Logging in with biometric information (using your main device to log in)
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

You can log in with the biometric information (e.g. face, fingerprint) registered to your smartphone when you use an iPad as a secondary device with the same LINE account as your smartphone.

By logging in with your biometric information, you can manage your LINE account more securely than with using an email address and password.
Note: Your biometric information isn't saved on the LINE app or servers.

For the requirements and preparations for logging in with biometric information, refer to the following Help article.

How logins with biometric information work

When logging in to LINE with biometric information for the first time:
1. Start LINE for iPad.
2. Enter your phone number and tap Log in with smartphone.
iPad login screen

3. Tap Show verification code.
4. Start LINE on your main device and tap the Home tab >

> Account > Pair a new device.
Note: Tap here to go to your Account settings from your smartphone.
5. Enter the verification code that appears on LINE for iPad into your main device.
6. Authenticate the login with the biometric information on your main device when prompted to do so.

When logging in after the first time:
1. Start LINE for iPad.
2. Enter your phone number and tap Log in with smartphone.
3. Start LINE on your main device and authenticate the login with the biometric information when prompted to do so.

"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you on your main device.

Useful info

If logins with biometric information have been locked, be sure to enter the passcode or PIN configured on your smartphone, which is not the same as the passcode lock for LINE.

Logging out of LINE for iPad:
1. On LINE for iPad, tap Settings > Account.
2. Tap Log out > OK > OK.

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Helpful features

Topics covered

Helpful features

About the QR code reader

Using LINE from your device's home or lock screen

About LINE Pay

Using and allowing logins on LINE for PC/iPad

Using Text scan

Topics covered

Logging in/out of LINE for iPad