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About LINE@

Service

What is LINE@? toggle
LINE@ is a service provided by LINE to allow businesses to communicate with their customers who use LINE.

- Send messages to all users who added your LINE@ account as a friend.
- Use messages to send your friends coupons, Coupons & Promotions, research pages, and more.
- Answer your customers' inquiries in real-time through 1-on-1 chats.
- Use the Auto Reply feature when you are unavailable to respond.
- Post various types of content (photos, videos, etc.) to your Home page to advertise your company.
- Purchase a variety of items in the Business Store to manage your account effectively.

For more information, please visit the LINE@ official website for PC.

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How do I register my email address? toggle
In order to create a LINE@ account, you must have an email address registered to your LINE account. Please register your email using the LINE app before signing up for a LINE@ account.

For more information about registering your email address, please see this article.

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What should I do if I forget my LINE password? toggle
Please see this article for how to change your LINE password.

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What are the recommended environments for LINE@? toggle
App Version
- Android 4.0.3 or higher
- iOS 8.0 or higher

PC Account Manager
Supported OSes: Windows and Mac
Recommended Browsers: Latest version of Google Chrome or Safari

Some features do not function in Internet Explorer. Please ensure you have JavaScript turned on no matter which browser you are using. Tablets are not supported.

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What information do I need to create an account using the LINE@ app? toggle
In order to create an account using the LINE@ app, you must provide the following information.

- Profile picture
- Account display name
- Business category (primary and secondary)

You cannot create an account until you provide all of the required information.

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How to create a new LINE@ account toggle
To create a new account from the PC and app versions of LINE@, please refer to the steps below:

LINE@ app
Tap the menu icon at top-right of the screen > + Create Account.

PC version of LINE@
1. Log in to LINE Business Center.
2. Select Services > LINE@.
3. Select Start using a Standard Account.

Note: When you create a new account, be sure to register your enterprise information.

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How can I switch between different LINE@ accounts? toggle
How can I switch between different LINE@ accounts?

You can switch between LINE@ accounts using the following steps.

App
Tap on ≡ sign at the top left of your screen to switch accounts.

PC
Switch between accounts from the list of accounts on the top page of the PC Account Manager.

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How many accounts can I create? toggle
For the limit on the number of accounts that can be created, please refer to the following:

Approved accounts
Up to 104 accounts can be created.

Standard accounts
Up to 10 accounts can be created.

If you create an account using the app, a standard account will be created. To create an approved account, you must apply for review after making a standard account.

Note: If you live in a country other than Japan, Taiwan, Thailand, or Indonesia, you will not be able to make an approved account, as there is no review process in place at this time.

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Can I use the "LIVE chat" feature? toggle
LINE@ account users do not have access to the "LIVE chat" feature available to LINE official accounts.

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Why did I get a LINE message saying that I’ve logged in to the PC Account Manager? toggle
'When you log in to the PC Manager, a message will be sent to your LINE app to notify you. If you receive a message like this even though you did not log in, a third party may have logged in using your account information. Please refer to the set of steps below that correspond to your situation.

1. If you can still use your LINE account
Someone may have logged in to the PC Manager using your account. Please change the password registered to your LINE account.

Please see the following articles for how to change your password.
- iOS, Android, Windows Phone, and Firefox OS users: Click here
- BlackBerry and Nokia users: Click here

2. If you cannot use your LINE account anymore
Your LINE account may have been stolen by a third party. If you log in to your LINE account using the smartphone you were using it on within 24 hours of receiving the login notification, you can retrieve your account. Please follow the steps below to log in to the LINE app.

a. Start the LINE app.
b. Tap Login or LINE User Login.
c. Enter the email address and password registered to your account, or tap Facebook, then tap OK.

Please change your password after logging in.

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Account Types

What does the badge displayed in front of names indicate? toggle
The gray badge indicates a standard account, and the navy badge indicates an approved account.

Important: With the exceptions for Japan, Taiwan, Thailand, and Indonesia; all LINE@ accounts created in other countries will appear with a gray badge because we do not have the review process in place for those countries at this time.

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ID

What's the difference between random IDs and Premium IDs? toggle
Random IDs are automatically assigned when a new LINE@ account is created, and consist of a random string of letters and numbers.

Premium IDs, on the other hand, are made with words you choose yourself, such as your store name or your name.

Premium IDs are available for a fee, and application is required. For more details, please see the Premium ID section of the Price Plans page on the LINE@ official website.

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PC Account Manager

Why can't I upload images with the PC version of the Account Manager? toggle
Please try uploading images again using one of the LINE@ Manager’s recommended web browsers.

Recommended Browsers
- Google Chrome (latest version)
- Safari (latest version)

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LINE@ App

Can you send LINE@ messages without using the LINE@ app? toggle
We also have a PC version of the Account Manager.

Please log in using the email address and password registered to LINE when you created your LINE@ account at the URL below.

PC Account Manager

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How do I delete my account? toggle
You can delete your account by following the steps below.

App
Go to the Manage tab > Manage Members & Accounts and Delete Account at the bottom.

PC
Go to Account Information > Delete Account.

If you have multiple LINE@ accounts, please check that you are logged into the account you wish to delete. Please take care as once an account is deleted, it cannot be recovered.

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Login

Where do I enter the verification code to confirm my identity? toggle

When you log in to the LINE@ Manager for PC, you will need to confirm your identity by entering a verification code. Please enter the 4-digit code that appears on your PC into the app version of LINE.
 

The verification code entry screen will appear on the smartphone version of the LINE account which you used to log in.

Note: Please be sure to access the LINE app and not LINE@.

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I forgot my email address used for logging in to LINE@ toggle
LINE accounts that have been issued login authority are used to log in to LINE@. For this reason, the email address required for logging in to LINE@ is the same as the one registered to your LINE account with login authority.

Please try logging in again after checking the email address registered to your LINE account with login authority.

See here for the steps to check or change your email address.

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Logging in to LINE@ toggle
The email address and password used to log in to LINE@ are the same as those registered to the LINE account that has been issued login authority.

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