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About LINE@

Service

What is LINE@? toggle
LINE@ is a service provided by LINE to allow businesses to communicate with their customers who use LINE.

- Send messages to all users who added your LINE@ account as a friend.
- Use messages to send your friends coupons, research pages, and more.
- Answer your customers' inquiries in real-time through 1-on-1 chats.
- Use the Auto Reply feature when you are unavailable to respond.
- Post various types of content (photos, videos, etc.) to your Home page to advertise your company.
- Purchase a variety of items in the Business Store to manage your account effectively.

For more information, please visit the LINE@ official website for PC.

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How do I register my email address? toggle
In order to create a LINE@ account, you must have an email address registered to your LINE account. Please register your email using the LINE app before signing up for a LINE@ account.

For more information about registering your email address, please see this article.

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What should I do if I forget my LINE password? toggle
Please see this article for how to change your LINE password.

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What are the recommended environments for LINE@? toggle
App Version
- Android 4.1or higher
- iOS 9.3 or higher

LINE@ Manager for PC
Supported OSes: Windows and Mac
Recommended Browsers: Latest version of Google Chrome or Safari

Some features do not function in Internet Explorer. Please ensure you have JavaScript turned on no matter which browser you are using. Tablets are not supported.

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What information do I need to create an account using the LINE@ app? toggle
In order to create an account using the LINE@ app, you must provide the following information.

- Profile picture
- Account display name
- Business category (primary and secondary)

You cannot create an account until you provide all of the required information.

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How to create a new LINE@ account toggle
To create a LINE@ account, please follow the steps below.

From the LINE@ app:
Tap the menu icon at top-left of the screen > + Create Account.

From your PC:
1. Go to the LINE@ page.
2. Click Create a LINE@ Account.

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How can I switch between LINE@ accounts? toggle
To switch between LINE@ accounts:

From the app
Tap the menu icon at the top left of the screen to select an account.

From the PC version
Choose from the list of accounts under Accounts at the top left of the LINE@ Manager for PC.

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How many accounts can I create? toggle
For the limit on the number of accounts that can be created, please refer to the following:

Approved accounts
Up to 104 accounts can be created.

Standard accounts
Up to 10 accounts can be created.

If you create an account using the app, a standard account will be created. To create an approved account, you must apply for review after making a standard account.

Note: If you live in a country other than Japan, Taiwan, Thailand, or Indonesia, you will not be able to make an approved account, as there is no review process in place at this time.

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Can I use the "LIVE chat" feature? toggle
LINE@ account users do not have access to the "LIVE chat" feature available to LINE official accounts.

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Why did I get a LINE message saying that I’ve logged in to LINE@ Manager for PC? toggle
When you log in to LINE@ Manager for PC, a message will be sent to your LINE app to notify you. If you receive a notification message even though you didn't log in, a third party may have logged in using your account information. Please refer to the steps below depending on your situation.

If you can still use your LINE account:
Someone may have fraudulently logged in to LINE@ Manager for PC using your account. Please change the password registered to your LINE account right away.

Please see here for the steps to change your password.

If you cannot use your LINE account anymore:
Your LINE account may have been stolen by a third party. If you log in to your LINE account using the smartphone you were using LINE on within 24 hours of receiving the login notification, you can retrieve your account. 

To log in to the LINE app:
1. Start LINE and tap Log in.
2. Enter the email address and password registered to your account, or tap Log in with Facebook, then tap OK.
Note: Change your password after logging in.

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Account Types

What does the badge displayed in front of names indicate? toggle
The gray badge indicates a standard account, and the navy badge indicates an approved account.

Important: With the exceptions for Japan, Taiwan, Thailand, and Indonesia; all LINE@ accounts created in other countries will appear with a gray badge because we do not have the review process in place for those countries at this time.

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ID

What's the difference between random and Premium IDs? toggle
Random IDs are automatically assigned when a new LINE@ account is created, and consist of a random string of letters and numbers.
Note: Random IDs cannot be changed.

Premium IDs, on the other hand, are made with words you choose yourself, such as your store name or your name.

Premium IDs are available for a fee, and application is required. For more details, please see the Premium ID section of the Price Plans page on the LINE@ official website.

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PC Account Manager

Why can't I upload images with the LINE@ Manager for PC? toggle
Please try uploading images again with the LINE@ Manager for PC using one of the following browser.

Recommended browsers:
• Google Chrome (latest version)
• Safari (latest version)

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LINE@ App

Can I send LINE@ messages without using the LINE@ app? toggle
Yes, you can also send messages using the LINE@ Manager for PC.

To log in to the LINE@ Manager for PC, go to the following URL and enter the email address and password registered to the LINE account that was used to sign up for LINE@.

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Deleting a LINE@ account toggle
You can delete your account by following the steps below.

From the app:
Go to the Manage tab > Manage Members & Accounts > Delete Account.

From the LINE@ Manager for PC:
Go to Account Information Delete account.

If you have multiple LINE@ accounts, make sure that you are logged into the account you wish to delete. 
Note: Once your account is deleted, it cannot be restored.

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Login

Where do I enter the verification code to confirm my identity? toggle

When you log in to the LINE@ Manager for PC, you will need to confirm your identity by entering a verification code. Please enter the 4-digit code that appears on your PC into the app version of LINE.
 

The verification code entry screen will appear on the smartphone version of the LINE account which you used to log in.

Note: Please be sure to access the LINE app and not LINE@.

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I forgot my email address used for logging in to LINE@ toggle
LINE accounts that have been issued login authority are used to log in to LINE@. For this reason, the email address required for logging in to LINE@ is the same as the one registered to your LINE account with login authority.

Please try logging in again after checking the email address registered to your LINE account with login authority.

See here for the steps to check or change your email address.

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Logging in to LINE@ toggle
The email address and password used to log in to LINE@ are the same as those registered to the LINE account that has been issued login authority.

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