LINE

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Chats and Friends

Chats

What kind of feature is 1-on-1 chats? toggle
1-on-1 chats allow you to chat individually with users who send your LINE@ account messages, just like in normal LINE chats.

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Can I choose not to receive 1-on-1 chat messages from specific friends? toggle
If you are receiving spam or other unwanted messages from a friend, you can block them to prevent them from sending you further messages.

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How can I tell if the user has read my 1-on-1 chat message? toggle
As with normal LINE chats, a Read sign will be displayed if the user has read your message.

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What if I don’t want to receive 1-on-1 chats? toggle
If you do not want to receive 1-on-1 chats, please turn OFF 1-on-1 Chat Mode using the following steps in the LINE@ app.

Go to the Manage tab > Reply Mode > and turn 1-on-1 Chat Mode OFF.

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Do you offer support for group or multi-person chats? toggle
Group chats and multi-person chats are not supported because they may be used to send spam messages to LINE users or to use the service for illegitimate purposes. For the same reasons, even in 1-on-1 chats, LINE users must send a message to the LINE@ account first in order to start a conversation.

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What kind of feature is Auto Reply? toggle
The Auto Reply feature allows you to send preset messages when users that have added your LINE@ account as a friend try to chat with you. There are 2 kinds of automatic replies - keyword reply messages and normal auto reply messages.

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What are auto reply messages? toggle
Auto Reply Mode allows you to send a random reply from one of several preset messages to users who send messages to your LINE@ account. You can set up to 200 auto reply messages, and use them to direct users to your website or conduct pseudo-communication.

Please note that if 1-on-1 Chat Mode is switched on, auto reply messages will not be sent. If 1-on-1 Chat Mode is switched OFF, Keyword Reply Messages will take precedence when the user’s message contains preset keywords.

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What are keyword reply messages? toggle
Keyword reply messages are a feature that allow you to create a list of keywords that are used to automatically reply to users when they send you messages containing words that match the specific keywords. In addition to text, you can send images, stickers, Coupons & Promotions, research pages, and more. You can also send up to 5 messages at once. You can also use keyword reply messages alongside standard auto reply messages. If part of a message sent by a user matches a specific keyword set in Account Manager, the keyword reply message will take precedence over the standard one and be sent instead.

When 1-on-1 chats are turned on, keyword reply messages will not be sent.

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Why isn't my account auto replying to messages? toggle
When you have 1-on-1 Chat Mode turned ON, both Keyword Reply messages and the Auto Reply feature will be automatically turned OFF. If you have 1-on-1 Chat Mode turned OFF, preset messages will only be sent when messages from users contain exact keywords set in your list. If a message from a particular user does not contain any words that match any keywords on your list, or if Keyword Reply messages are turned OFF, standard Auto Reply messages will be sent instead.

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Do messages sent with the Auto Reply feature count towards my sent messages? toggle
Reply messages sent using both the Keyword Reply and Auto Reply message features are NOT counted towards the set number of messages that can be sent monthly in your usage plan. Please take advantage of these special types of messages.

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What does the Read mark and the time displayed by messages mean? toggle
The Read mark indicates that the recipient has read your message. Depending on the recipient's device, the Read mark may appear at the moment the recipient receives a message notification, so it does not necessarily mean that the recipient has read the message.

The time refers to when the message was sent, not when it was read by the recipient. Please note that the mark may appear at different times depending on the situation.

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How can I send a voice message? toggle
You can send voice messages with the LINE@ app using the following steps.

1. Tap the account you want to send the voice message to on the Chats tab.
2. Tap the “+” at the left of the message input box.
3. Select Voice Message.
4. Tap and hold the button to record.
5. Release the button and the message will be sent automatically.

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How can I send a 1-on-1 message to a friend? toggle
In order for you to message your friend, your friend must send a message to your LINE@ account first.

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Friends

Can I change a friend's name or picture? toggle
You cannot change your friends' profile photo; however, you can change their name by following the steps below.

App
1. From the friends tab, tap the friend’s name you wish to change.
2. Tap the pencil icon.
3. Enter a new name and tap Save.

PC
1. Click 1-on-1 Chats.
2. Click the chat or friends icon.
3. Click on the friend’s name you wish to change.
4. Click your friend’s icon at the top of the screen.
5. Click the pencil icon next to your friend’s name.
6. Enter a new name and hit Enter.

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Can I block friends? toggle
You can block friends by following the steps below. They will not be notified that they have been blocked.

App
1. Tap Friends.
2. Select the friend you wish to block, then tap and hold or slide to the left (depending on your device).
3. Tap Block.

PC
1. Click 1-on-1 Chat.
2. Click the friends icon.
3. Right-click the friend you wish to block.
4. Click Block.

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How can someone add my LINE@ account as a friend? toggle
People can add you as a friend using various methods: ID search, QR code search, and “Shake it!”.

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Other

How can I see who added my account as a friend? toggle
You can see how many users have added your account as a friend, but you can’t see specific user information except in the following cases.

A user contacts you on LINE@ through a 1-on-1 chat:
If you're contacted by a user on LINE@, you'll be able to see their profile information (display name, profile photo, and Status Message).

If your LINE@ account is using a messaging API and a user directly interacts with your account such as adding you as a friend or sending you a message:
In addition to their profile information as mentioned above, you'll also be able to see the internal identifier that we assign to each of our users and send that user a message.

If your LINE@ account is using a messaging API and is added to a group or 1-on-1 chat:
Approved accounts will be able to see the information mentioned above. Standard accounts will also be able to see the same information mentioned above if someone in the group chat sends a message.

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Is there any way I can make original stickers and distribute them through LINE@? toggle
There is no feature that allows you to create and distribute stickers through LINE@. If you wish to create a set of stickers, you can either sign a contract to release your own official account and create a set of sponsored stickers that way, or you can create your own stickers via the Creators Market and ask your friends to use them. 

Creator's stickers cannot be used for commercial purposes such as rewards for events or adding your account as a friend.

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