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Coupons and Events

Overview

I can't create coupons or prize drawing pages from the LINE@ app toggle
Prize drawing pages, polls & surveys, and rich messages can only be created on LINE@ Manager for PC.

Note:
- Rich messages are only available for users with paid plans.
- Coupons can be created on both the LINE@ app and LINE@ Manager for PC.

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Creating and sending content such as coupons and events toggle
To create and send coupons and events (e.g. prize drawings and polls & surveys), please refer to the following:

Creating content on the LINE@ Manager for PC
1. Log in to the LINE@ Manager for PC.
2. On the left side of the screen, click Create coupon or event.
3. Click the content you want to distribute.
4. On the right side of the screen, click Create new.
5. Set the relevant fields and click Save.

To distribute created content
1. On the left side of the screen, click Compose message.
2. Set the fields such as Date and time and Post message to Timeline (Home), then select the content you created.
3. Click Send.

Creating coupons on the LINE@ app
1. Start the LINE@ app.
2. From the Manage tab, tap Coupon.
3. Tap + and create a new coupon.
4. Set the relevant fields and tap Preview > OK.

To distribute a coupon
1. From the Manage tab, tap Broadcast > Create New Message > Edit Message.
2. Tap + > Coupon > select the coupon you created > Done.
3. Set options such as Reserve for Sending or Post to Home.
4. Tap Submit.

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Editing coupons and events toggle
To edit coupons, prize drawing pages, or polls & surveys, please refer to the following:

On the LINE@ Manager for PC
1. Click Create coupon or event.
2. Click the coupon or event you want to edit.
3. Click the content you created.
4. Edit the relevant fields and click Save.

On the LINE@ app
1. From the Manage tab, tap Coupon.
2. Tap the coupon you want to edit.
3. Set the relevant fields and tap Preview > OK.
Note: Only coupons can be edited on the LINE@ app.

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My edits to the coupon and prize drawing pages do not appear in messages toggle
You cannot change the image, title or expiration date for the coupon and prize drawing pages in messages once they have been sent. However, your edits will appear in the links for the coupon and prize drawing details page.

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Coupons

Will the details of an expired coupon continue to appear? toggle
Expired coupons will no longer appear on the account page or coupon book.

For more information about the coupons that appear in the account page, please see here.

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What types of coupons are there? toggle
There are five types of coupons - Discount, Free, Gift, Rebate and Other.

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Can I set my own coupon codes? toggle
Yes, you can set any string of up to 16 alpha-numeric characters.

You can also set it so the coupon code is hidden.

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Is there a limit for a coupon's expiration date? toggle
No, there is no limit. In fact you can even extend a coupon's expiration date after you have set one.

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Can users besides my friends use the Coupon and Prize drawing page? toggle
Only your LINE@ account friends can use these features. If users who are not your friend try to access those pages, they will be prompted to add the account as a friend.

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Prize Drawing Page

What is the Prize drawing page? toggle
The Prize drawing page lets you set the winning odds and maximum number of winners for a drawing, as well as send prize coupons to users. 

The prize coupon can be created from Create coupon or event > Coupon and then selected when you create a Prize drawing page. The coupon can be opened from the results page and from the message you receive when a winner is selected.

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I can't select a prize coupon on the prize drawing page toggle
From Display settings, please check whether the coupon was set to Hide or Hide (allow coupon sharing).

Note:
- For prize drawing pages, you can only select coupons that were set to Hide or Hide (allow coupon sharing) under Display settings.
- If a coupon that was set to Hide is used as the prize for a prize drawing page, it can only be used by users who have won.
- If a coupon that was set to Hide (allow coupon sharing) is used as the prize for a prize drawing page, users who have won will be able to share it with friends.

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Polls & Surveys

Can I access detailed information about friends that respond to my surveys and polls? toggle
In order to protect the privacy of users who respond to questionnaires, you are only allowed to acquire info about your friends' gender, age, and place of residence with research pages.

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What are research pages (Polls & Surveys)? toggle
Research pages allow you to deliver participation-based content such as surveys and popularity polls to users. Conduct surveys on your company's products and services, or simply find out more about your customers by asking them to respond to age and gender-related questions. You can also set incentives (coupons) as rewards for questionnaire respondents, encouraging even more users to participate in your surveys.

Participating users can also share research pages with other users. You can even view the statistics inside the Account Manager for the number of times your surveys have been shared on the Home or Timeline.

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