LINE Pay Japan Help Center

This message appears for users who currently have a negative LINE Pay balance. Starting from June 2025, we will send a text message to the phone number registered to your LINE Pay account. Please pay off your negative balance in accordance with the provided information.

About the negative balance
You were charged at a later date from a merchant you previously used.
Note: With some merchants, payments are processed at a later date rather than at the time of purchase. If there isn't enough money in your LINE Pay balance at that time, it may result in a negative balance.

You will receive a text message from the following phone number:

03-6898-2340

Note: On SoftBank phones, the phone number will appear as "253008" instead of the one above.

We will never contact you about payments from any phone number other than the ones listed above. Also, we will never ask you to enter your credit card information, phone number, or LINE password. If you receive a text message or email pretending to be from LINE Pay, please do not access any included links.

Was this page helpful?

You were contacted to pay the amount your balance was insufficient for payments made with the LINE Pay account you used in the past.

You can make the payment at a convenience store (FamilyMart, Daily Yamazaki) or through online banking (Pay-easy), with no additional service charge. Please follow the steps below to make a payment using your preferred method.

At FamilyMart

1. Open the link in the text message to proceed with the payment process, then select FamilyMart for the convenience store you'll use.
2. Make a note of the company code (the first number, 企業コード) and the order number (the second number, 注文番号) shown on the screen.
3. Go to a nearby FamilyMart and select Payment/Charge (代金支払い) on the multi-copy machine's main screen.
4. Select 番号入力 (Number entry).
5. Enter the company code (企業コード).
6. Enter the order number (注文番号).
7. Read the important notes, then select 同意して進む (Agree and continue).
8. Check the payment details, then select 確認 (Confirm).
9. Take the payment slip issued from the multi-copy machine.
10. Show the payment slip at the register and pay the amount.
11. Collect your receipt.

At Daily Yamazaki

1. Open the link in the text message to proceed with the payment process, then select Daily Yamazaki for the convenience store you'll use.
2. Make a note of the online payment number (オンライン決済番号) shown on the screen.
3. Go to a nearby Daily Yamazaki and tell the cashier that you're making an online payment.
4. Enter the 11-digit online payment number (オンライン決済番号) on the screen at the register, and tap 確定 (OK) if a confirmation screen is shown.
5. Check the payment details, then select 確認 (Confirm).
6. Pay at the register.
7. Collect your receipt.

Online banking (Pay-easy)

1. Open the link in the text message to proceed with the payment process, then select Pay-easy as your payment method.
2. Select the bank that you use for online banking.
3. Log in to your online banking account.
4. Confirm the payment information.
5. Select 支払（払込）(Pay (Payment)).

For more information, see the ”Payment through a merchant’s payment page” section on the Pay-easy website.

Was this page helpful?

If your balance was insufficient for payments made with the LINE Pay account you used in the past, we will send you information via text message. We ask that you pay off your negative balance.

About the negative balance
You were charged at a later date from a merchant you previously used. We ask that you contact the merchant directly for the payment details.
Note: With some merchants, payments are processed at a later date rather than at the time of purchase. If there isn't enough money in your LINE Pay balance at that time, it may result in a negative balance.

About making the payment
You can make the payment at a convenience store (FamilyMart, Daily Yamazaki) or through online banking (Pay-easy), with no additional service charge.

You will receive a text message from the following phone number:
03-6898-2340

Note: On SoftBank phones, the phone number will appear as "253008" instead of the one above.

Was this page helpful?

If your balance was insufficient for payments made with the LINE Pay account you used in the past, we will send you a text message from June 2025.

About the negative balance
You were charged at a later date from a merchant you previously used. We ask that you contact the merchant directly for the payment details.
Note: With some merchants, payments are processed at a later date rather than at the time of purchase. If there isn't enough money in your LINE Pay balance at that time, it may result in a negative balance.

You will receive a text message from the following phone number:
03-6898-2340

Note: On SoftBank phones, the phone number will appear as "253008" instead of the one above.

After tapping the link, enter the verification code you receive via text message. We will never ask you to enter your LINE ID, password, or credit card information. If you receive a text message that you don't recognize, please contact LINE Pay Customer Care via this Inquiry Form.
Note: We are unable to offer support with the above phone number via replies to our text messages or over the phone.

Was this page helpful?

LINE

Help center

Search Help articles

Visa LINE Pay prepaid card

Visa LINE Pay prepaid card

I have a negative LINE Pay balance

I see the "About your balance" message in the Wallet tab

Steps to follow after receiving a payment request via text message

My balance was insufficient for payments made with my LINE Pay account

I received a text message from LINE Pay