LINE Pay Japan Help Center

Due to the nature of prepaid cards, there may be instances where you are temporarily charged twice.

Below are some examples of payments you may be charged for twice.

• Hotel stay deposits (i.e. security money for a payment)
• Reserved items that haven't been shipped
• Plane ticket purchases
• Raffles for tickets
• Purchases with revised amounts
Note: You'll be refunded the original amount at a later date.

See also the method for handling each of the cases below.
Note:
- Transactions that don't have a "Transaction Complete" date in their payment details on LINE Pay will automatically be refunded after 60 days.
- To check your payment details, go to the LINE Pay main menu and tap Payment history.
- Payments using your LINE Pay Light balance may be refunded to your LINE Pay balance.

• If you are charged again for an amount that is different from the initial payment:
Confirm the details with the merchant and request a refund.

• If you are charged again for the same amount as the initial payment:
And you haven't been refunded for one of the transactions after a few days have passed, please contact Customer Care.

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A refund cannot be issued until the cancellation has been processed by the merchant. You can check the cancellation status in your purchase history with the merchant.

Refer to the following Help article for information regarding refunds.

How many days does it take for my Visa LINE Pay prepaid card to be refunded?

See also the method for handling each of the cases below.

If you don't see a "Transaction Complete" date on a payment's purchase details from the LINE Pay main menu > Payment history

Please wait a bit longer as a refund will be processed as soon as we receive refund information from the merchant. Even if we don't receive the refund information, the payment will be automatically refunded around 60 days after being deducted.

If you see a "Transaction Complete" date on a payment's purchase details from the LINE Pay main menu > Payment history

It means the payment was completed so we cannot process a refund for you. If you haven't received a refund after waiting a month, please check with the merchant again to see if they are in the process of cancelling the payment.

If you received a notification saying "Unable to cancel payment"

It means there was an error with the refund information we received from the merchant and your refund is failing to process. In this case, please contact Customer Care.

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Some merchants do not charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date.

Some examples of payments that you may be charged for later include:
• Purchases made on the iTunes Store or Amazon
• Monthly service fees (payment will begin once your free trial period has ended)
• Small payments to make sure your card is valid, such as when you sign up for a service
• Preorders of products scheduled for sale
• Transactions for which you received duplicate refunds
• Orders that are split up into separate shipments

Transactions that don't have a "Transaction Complete" date in their payment details will automatically be refunded after 60 days.
Note: To check your payment details, go to the LINE Pay main menu and tap Payment history.

If the merchant name appears:
Please contact the relevant merchant for details.

If the merchant name doesn't appear:
Check whether you remember making the payment based on the amount or other details.
Note: It may take some time for the merchant name to appear.

If you don't remember making a payment after contacting the merchant or if you're not able to contact them, please contact Customer Care.

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First, please check the charges made to your account by going to the LINE Pay main menu and tapping Payment history.

Some merchants don't charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date. If there isn't enough money in your LINE Pay account at that time, it may result in a negative balance. You cannot make purchases with a negative balance, so be sure to add money to your LINE Pay account.

If the merchant name appears:

Please contact the relevant merchant for details.

If the merchant name doesn't appear:

Check whether you remember making the payment based on the amount or other details.

Note: It may take some time for the merchant name to appear.

If you don't remember making a payment, please contact Customer Care.

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Refunds/Unfamiliar payments

LINE

Help center

Search Help articles

Refunds/Unfamiliar payments

I was charged twice for a payment

I didn't get a refund after returning/cancelling the item I purchased

I didn't use my Visa LINE Pay prepaid card, but I received a payment notification

I have a negative LINE Pay balance

I was charged again after my Visa LINE Pay prepaid card was refunded