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Refunds/Unfamiliar payments

If you were charged twice for a payment, it may be because:

• One of the payments was a deposit (i.e. security money for a payment).

• We received payment data from the merchant multiple times (e.g. because the amount was revised).

• The original purchase amount didn't match the amount of the finalized payment.

One of the transactions will automatically be refunded to your LINE Pay balance or LINE Pay Light balance within 60 days of making the payment.

Note: Payments using your LINE Pay Light balance may be refunded to your LINE Pay balance.

Below are some examples of payments you may be charged for twice.

• Hotel stay deposits

• Reserved items that haven't been shipped

• Plane ticket purchases

• Ticket lotteries

• Purchases with revised amounts

Note: You'll be refunded the original amount at a later date.

If you've been charged twice, and you haven't been refunded for one of the transactions after a few days have passed, please contact Customer Care.

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Some merchants do not charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date.

Some examples of payments that you may be charged for later include:

• Purchases made on the iTunes Store or Amazon

• Monthly service fees (payment will begin once your free trial period has ended)

• Small payments to make sure your card is valid, such as when you sign up for a service

• Preorders of products scheduled for sale

• Transactions for which you received duplicate refunds

• Orders that are split up into separate shipments

Transactions that don't have a "Transaction complete" date in their payment details will automatically be refunded after 60 days.

Note: To check your payment details, go to the LINE Pay main menu and tap Payment history.

If the merchant name appears:

Please contact the relevant merchant for details.

If the merchant name doesn't appear:

Check whether you remember making the payment based on the amount or other details.

Note: It may take some time for the merchant name to appear.

If you don't remember making a payment, please contact Customer Care.

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Refunds/Unfamiliar payments

I was charged twice for a payment

I didn't get a refund after returning/canceling my purchase

I didn't use my Visa LINE Pay prepaid card, but I received a payment notification

I have a negative LINE Pay balance