To check the phone number and email address registered to your LINE Pay account:
1. Open the LINE app and tap the Wallet tab.
2. Tap LINE Pay.
3. Tap Settings > My info.
If you want to change your phone number or email address, you can do so by updating your LINE account's registered information. For details, see the following Help articles.
As of January 6, 2025, applications for LINE Pay identity verification and changes to registered information are no longer being accepted. The services provided by LINE Pay will be phased out by April 2025.
If you want to change your phone number or email address, see the following Help articles and update the registered information of your LINE account.
Changing the registered information of your Visa LINE Pay credit card/Visa LINE Pay credit card (P+)
You can change your registered information via the Vpass online service. (Only available in Japanese.)
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You won't be able to transfer your LINE Pay account if you aren't able to transfer your LINE account.
Note: LINE Pay accounts can no longer be created as of November 29, 2024.
If you had a balance left over on your previous LINE Pay account, please apply to have it transferred via this Inquiry Form.
After you contact us from the form above, we'll assist you with the documents required for us to transfer your balance after we verify your phone number and other information.
Please understand that you won't be able to transfer the payment details from your previous LINE Pay account.
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Let us know if we can make it better.
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