Help center

Not receiving the verification code via text message

If you're not receiving the verification code sent via text message with the LINE and LINE Pay apps, try the following troubleshooting tips.

• Log in to the LINE Pay app again.

Note: There may be a delay in receiving the text message, so try logging into the LINE Pay app multiple times.

• Check your mobile service provider's settings for receiving text messages. If any blocking settings have been applied, disable them temporarily and try again.

• Check your carrier's setting for receiving international text messages and, turn it on if it is switched off.

If you're still not receiving the verification code via text after trying the suggestions above, please contact us here.

Repeatedly failing to verify your identity via text message

If you've repeatedly failed to verify your account via text message and your account was locked, please contact LINE Pay Customer Care. Prepare one of the acceptable documents for verifying your identity listed here and contact us via this Inquiry Form.

Was this page helpful?

Important:

- As of September 16, 2020, temporary restrictions have been placed on registering bank accounts and adding money to LINE Pay for some banks.

- If you see a message saying that service has been restricted when trying to add money, please use a different method.

- For information on which banks are subject to restrictions and other details, see this official LINE Pay blog post. (Only available in Japanese.)

To link a bank account, you need to verify your identity with your smartphone and register your bank account for the linked bank account service beforehand. See About the linked bank account service (needed for adding money from a bank account) for more information. For details about verifying your identity with your smartphone, see the following Help article.

Verifying your identity to use LINE Money

It may take up to a week for your identity verification to be approved. Please understand that you cannot add money to your LINE Pay balance from your bank account until this verification has been completed.

To add money to your LINE Pay balance from a bank account, follow the steps below.

Note: If you haven't set a LINE Pay passcode, you need to set one after agreeing to the Terms of Use.

1. From the LINE Pay main menu, tap "+" > Bank Accounts.

2. Select the bank account that you want to use.

3. Enter an amount and tap Add Money.

4. Enter your LINE Pay passcode.

If you don't have sufficient funds in your bank account, the money will fail to be added and a message will appear in Notifications (the bell icon) at the top of the LINE Pay main menu.

Related Help article:

Is there a way to add money to my LINE Pay Light balance?

Was this page helpful?

There are different limits for adding, withdrawing, and spending money depending on whether you're using a LINE Cash or LINE Money account.　However, depending on your account's usage, the actual amounts may differ from the ones shown in the tables below.

To check the limits for your account, go to the LINE Pay main menu > Settings > Balance Types and Limits.

Note:

- Individual limits may also be applied.

- Limits cannot be lowered below their set amounts.

- The daily limits shown in the tables below are based on a day being from 12 am to 11:59 pm (UTC+9).

- If you've reached a daily limit, please try again from 12 am (UTC+9) on the following day.

Balance limits

	LINE Cash	LINE Money
LINE Pay balance	JPY 100,000	JPY 1,000,000
LINE Pay Light balance	JPY 100,000	JPY 100,000

Limits for adding money

Feature		LINE Cash	LINE Money
From a Seven Bank ATM	Min amount	JPY 1,000	JPY 1,000
From a Seven Bank ATM	Max amount	JPY 100,000 per transaction	JPY 500,000 per transaction
From a Lawson Bank ATM	Min amount	JPY 1,000	JPY 1,000
From a Lawson Bank ATM	Max amount	JPY 100,000 per transaction	JPY 500,000 per transaction
At FamilyMart	Min amount	JPY 1,000	JPY 1,000
At FamilyMart	Max amount	JPY 100,000 per transaction	JPY 299,000 per transaction
From a linked bank account	Min amount	Not available	JPY 1,000
From a linked bank account	Max amount	Not available	JPY 100,000 per day

Payment limits

Feature		LINE Cash	LINE Money
From your LINE Pay Light balance	Min amount	JPY 1	JPY 1
From your LINE Pay Light balance	Max amount	JPY 100,000 per transaction	JPY 100,000 per transaction
From your LINE Pay balance	Min amount	JPY 1	JPY 1
From your LINE Pay balance	Max amount	JPY 100,000 per transaction	JPY 1,000,000 per transaction
With Add & Pay	Min amount	JPY 1	JPY 1
	Max amount	JPY 100,000 per month	JPY 300,000 per transaction/day*
		JPY 100,000 per month	JPY 500,000 per month
		Your credit card spending limit will apply if it is lower than the limits above. *You can raise your limits by verifying your identity with your smartphone.
With your registered credit card	Min amount	No limits (Your credit card spending limit will apply.)
With your registered credit card	Max amount	No limits (Your credit card spending limit will apply.)
With your Visa LINE Pay prepaid card	Min amount	JPY 11	JPY 11
With your Visa LINE Pay prepaid card	Max amount	JPY 100,000 per transaction/month	JPY 1,000,000 per transaction

Withdrawal limits

Feature		LINE Cash	LINE Money
From a Seven Bank ATM	Min amount	Not available	JPY 1,000
From a Seven Bank ATM	Max amount	Not available	JPY 10,000 per day
From a linked bank account	Min amount	Not available	JPY 1
From a linked bank account	Max amount	Not available	JPY 100,000 per day

Note: There is a service fee of JPY 220 each time you withdraw money from your LINE Money account balance.

Limits for sending money

Feature			LINE Cash	LINE Money
To LINE friends	From your LINE Pay Light balance	Min amount	JPY 1	JPY 1
	From your LINE Pay Light balance	Max amount	JPY 100,000 per day JPY 100,000 per month	JPY 100,000 per day JPY 100,000 per month
	From your LINE Pay balance	Min amount	Money is automatically added to and sent from your LINE Pay Light balance	JPY 1
	From your LINE Pay balance	Max amount		JPY 100,000 per day JPY 1,000,000 per month (Includes the amount sent via wire transfers)
Via wire transfer		Min amount	Not available	JPY 1
Via wire transfer		Max amount	Not available	JPY 100,000 per day JPY 1,000,000 per month (Includes the amount sent to LINE friends)

Note: The limit for wire transfers cannot be raised higher than JPY 100,000 per day.

Limits for payments at PayPay merchants

Payments made at PayPay merchants are subject to the maximum limits set by PayPay.

Feature		LINE Cash	LINE Money
From your LINE Pay Light balance	Min amount	JPY 1	JPY 1
From your LINE Pay Light balance	Max amount	JPY 100,000 per transaction	JPY 100,000 per transaction
From your LINE Pay balance	Min amount	JPY 1	JPY 1
From your LINE Pay balance	Max amount	JPY 100,000 per transaction	JPY 500,000 per transaction
With Add & Pay	Min amount	JPY 1	JPY 1
	Max amount	JPY 100,000 per transaction	JPY 300,000 per transaction*
		JPY 100,000 per transaction	JPY 500,000 per month
		Your credit card spending limit will apply if it is lower than the limits above. *You can raise your limits up to JPY 500,000 by verifying your identity with your smartphone.

You won't be able to make payments at PayPay merchants if you exceed their limits, even if you haven't exceeded the limits set by LINE Pay.

Note: Some PayPay merchants have individually set limits.

The Pay bill feature has a limit of up to JPY 300,000 per tax or other government fee payment (not including utility bills) or up to JPY 49,999 per other bill payment. There is no per month limit to the feature.

LINE

Help center

Search Help articles

Adding money

LINE

Help center

Search Help articles

Adding money

Issues with text message verification

Adding money

I want to add money from a bank account to my LINE Pay balance

What can I do at Seven Bank ATMs?

Adding money from a Seven Bank ATM to your LINE Pay balance

Adding money to your LINE Pay balance at FamilyMart

Limits for adding, spending, withdrawing, and sending money

About auto deposit

Checking your history of added money, withdrawals, and payments

Checking your balances on LINE Pay

I can't add money to my LINE Pay balance from my bank account

Adding money at AINZ & TULPE via QR code/Barcode

Changing your limits

What can I do at Lawson Bank ATMs?

Adding money to your LINE Pay balance from a Lawson Bank ATM

I see a message that says "Please register this device"

An error occurred when registering my device