Help center

You can withdraw your LINE Pay balance after verifying your identity and converting to a LINE Money account.
Note:
- You cannot withdraw money from your LINE Pay Light balance as it is only for making payments and sending money to your friends.
- Your LINE Pay balance can only be withdrawn to a bank account registered with the same name as your LINE Pay account.

When registering your bank account, enter the account holder name in Katakana.
Note: You can link an account from any financial institution in Japan.

For information about verifying your identity on LINE Pay, see the following Help article.

Verifying your identity to use LINE Money

To withdraw your LINE Pay balance, follow the steps below.
Note:
- For withdrawing money from a Seven Bank ATM, please see Withdrawing money from a Seven Bank ATM.
- There is a service fee of JPY 220 each time you withdraw money from your LINE Pay balance.

1. From the LINE Pay main menu, tap Settings > Withdrawals.
2. Tap the account you want to send money to, or tap Add Bank Account to register a new account.
3. Enter the amount you want to withdraw and tap Withdraw Money.
4. Enter your LINE Pay passcode.

You may not be able to make withdrawals from LINE Pay if systems are undergoing maintenance.

After you complete a transaction on your smartphone, the transfer will be processed immediately. However the deposit may be received by the bank on the following business day if:
• It's 3 pm or later on a weekday; it's a Saturday, Sunday, or a national holiday; or it's the year-end and New Year holidays.
• It's outside of the bank's processing hours.
• The bank's system is undergoing maintenance.
• The money is not immediately deposited due to the status of the bank account.

Please contact your bank for details.

Was this page helpful?

If you have a LINE Money account, you can use your LINE Pay account to withdraw money. For information on withdrawal limits, see the following Help article.

Note:

- There is a service fee of JPY 220 each time you withdraw money from your LINE Pay balance.

- You cannot withdraw money from your LINE Pay Light balance as it is only for making payments and sending money to your friends.

Limits for adding, spending, withdrawing, and sending money

You won't be able to use this feature if you have a LINE Cash account. By converting your account to a LINE Money account, you can make withdrawals and get access to many other features. For details, see the following Help article.

About LINE Cash and LINE Money

To withdraw money from a Seven Bank ATM:

1. Use either of the following steps to go to the QR code reader screen:

- From the LINE Pay main menu, tap Settings > Withdrawals > SevenBank ATM.

- Tap SevenBank ATM > Withdraw Money.

2. As the Seven Bank ATM menu screen and steps vary by ATM model, follow the steps below that match the screen of the ATM you're using to display the QR code.

Note: The steps and menu screens may differ depending on the ATM model.

• Select スマートフォンでの取引 (Smartphone Transaction).

• Select Deposit/Withdrawal/Money transfers > Scan QR code using smartphone.

3. Scan the QR code on the Seven Bank ATM screen, then enter your LINE Pay passcode.

Note: The company number and a one-time password (OTP) will appear on your smartphone screen.

4. Enter the company number and OTP on the Seven Bank ATM.

5. Enter an amount between JPY 1,000 and the withdrawal limit.

Note: To check your withdrawal limit, go to the LINE Pay main menu > Settings > Balance Types and Limits.

Was this page helpful?

There are different limits for adding, withdrawing, and spending money depending on whether you're using a LINE Cash or LINE Money account.　However, depending on your account's usage, the actual amounts may differ from the ones shown in the tables below.

To check the limits for your account, go to the LINE Pay main menu > Settings > Balance Types and Limits.

Note:

- Individual limits may also be applied.

- Limits cannot be lowered below their set amounts.

- The daily limits shown in the tables below are based on a day being from 12 am to 11:59 pm (UTC+9).

- If you've reached a daily limit, please try again from 12 am (UTC+9) on the following day.

Balance limits

	LINE Cash	LINE Money
LINE Pay balance	JPY 100,000	JPY 1,000,000
LINE Pay Light balance	JPY 100,000	JPY 100,000

Limits for adding money

Feature		LINE Cash	LINE Money
From a Seven Bank ATM	Min amount	JPY 1,000	JPY 1,000
From a Seven Bank ATM	Max amount	JPY 100,000 per transaction	JPY 500,000 per transaction
From a Lawson Bank ATM	Min amount	JPY 1,000	JPY 1,000
From a Lawson Bank ATM	Max amount	JPY 100,000 per transaction	JPY 500,000 per transaction
At FamilyMart	Min amount	JPY 1,000	JPY 1,000
At FamilyMart	Max amount	JPY 100,000 per transaction	JPY 299,000 per transaction
From a linked bank account	Min amount	Not available	JPY 1,000
From a linked bank account	Max amount	Not available	JPY 100,000 per day

Payment limits

Feature		LINE Cash	LINE Money
From your LINE Pay Light balance	Min amount	JPY 1	JPY 1
From your LINE Pay Light balance	Max amount	JPY 100,000 per transaction	JPY 100,000 per transaction
From your LINE Pay balance	Min amount	JPY 1	JPY 1
From your LINE Pay balance	Max amount	JPY 100,000 per transaction	JPY 1,000,000 per transaction
With Add & Pay	Min amount	JPY 1	JPY 1
	Max amount	JPY 100,000 per month	JPY 300,000 per transaction/day*
		JPY 100,000 per month	JPY 500,000 per month
		Your credit card spending limit will apply if it is lower than the limits above. *You can raise your limits by verifying your identity with your smartphone.
With your registered credit card	Min amount	No limits (Your credit card spending limit will apply.)
With your registered credit card	Max amount	No limits (Your credit card spending limit will apply.)
With your Visa LINE Pay prepaid card	Min amount	JPY 11	JPY 11
With your Visa LINE Pay prepaid card	Max amount	JPY 100,000 per transaction/month	JPY 1,000,000 per transaction

Withdrawal limits

Feature		LINE Cash	LINE Money
From a Seven Bank ATM	Min amount	Not available	JPY 1,000
From a Seven Bank ATM	Max amount	Not available	JPY 10,000 per day
From a linked bank account	Min amount	Not available	JPY 1
From a linked bank account	Max amount	Not available	JPY 100,000 per day

Note: There is a service fee of JPY 220 each time you withdraw money from your LINE Money account balance.

Limits for sending money

Feature			LINE Cash	LINE Money
To LINE friends	From your LINE Pay Light balance	Min amount	JPY 1	JPY 1
	From your LINE Pay Light balance	Max amount	JPY 100,000 per day JPY 100,000 per month	JPY 100,000 per day JPY 100,000 per month
	From your LINE Pay balance	Min amount	Money is automatically added to and sent from your LINE Pay Light balance	JPY 1
	From your LINE Pay balance	Max amount		JPY 100,000 per day JPY 1,000,000 per month (Includes the amount sent via wire transfers)
Via wire transfer		Min amount	Not available	JPY 1
Via wire transfer		Max amount	Not available	JPY 100,000 per day JPY 1,000,000 per month (Includes the amount sent to LINE friends)

Note: The limit for wire transfers cannot be raised higher than JPY 100,000 per day.

Limits for payments at PayPay merchants

Payments made at PayPay merchants are subject to the maximum limits set by PayPay.

Feature		LINE Cash	LINE Money
From your LINE Pay Light balance	Min amount	JPY 1	JPY 1
From your LINE Pay Light balance	Max amount	JPY 100,000 per transaction	JPY 100,000 per transaction
From your LINE Pay balance	Min amount	JPY 1	JPY 1
From your LINE Pay balance	Max amount	JPY 100,000 per transaction	JPY 500,000 per transaction
With Add & Pay	Min amount	JPY 1	JPY 1
	Max amount	JPY 100,000 per transaction	JPY 300,000 per transaction*
		JPY 100,000 per transaction	JPY 500,000 per month
		Your credit card spending limit will apply if it is lower than the limits above. *You can raise your limits up to JPY 500,000 by verifying your identity with your smartphone.

You won't be able to make payments at PayPay merchants if you exceed their limits, even if you haven't exceeded the limits set by LINE Pay.

Note: Some PayPay merchants have individually set limits.

The Pay bill feature has a limit of up to JPY 300,000 per tax or other government fee payment (not including utility bills) or up to JPY 49,999 per other bill payment. There is no per month limit to the feature.

Related Help articles:

Verifying your identity to use LINE Money

Changing your limits

Was this page helpful?

If you have a LINE Cash account, you can convert it to a LINE Money account and raise your limits by verifying your identity with your smartphone.

Note: See Limits for adding, spending, withdrawing, and sending money for details about each limit.

If you have a LINE Money account, the limits for how much you can use will depend on whether you see Verify ID when you go to the LINE Pay main menu and tap Settings > Balance Types and Limits.

If Verify ID appears on the Balance Types and Limits screen:

You can use up to the limit displayed. Tap Verify ID and verify your identity with your smartphone if you want to raise your limits.

Note: The limit for wire transfers cannot be raised higher than JPY 100,000 per day.

If Verify ID doesn't appear on the Balance Types and Limits screen:

You can separately raise your limits for adding, sending, or withdrawing money by turning the settings for each of these features on.

Note: You can turn each feature on or off, but you cannot set your own amount limits or set limits below the standard amounts.

Was this page helpful?

You'll see this message if you don't use LINE Pay for a long period. This also applies if you make payments with just LINE Points and there is no change to your LINE Pay balance.

To withdraw money from a SevenBank ATM, either tap Begin verification or tap here to go to the LINE Pay identity verification (Change your basic info) screen from your smartphone and update your information.

Once you've updated your information, you'll be able to withdraw money from a SevenBank ATM.

If you have a My Number Card, updates to your information will be completed as early as the day you make them. If you don't have a My Number Card, or have a name containing alphabetic characters or a middle name, updates to your information will be completed as early as a few days. Once your update is complete, you'll receive a notification from the LINE Pay Identity Verification (LINE Pay本人確認) official account.

About LINE Pay accounts that have been inactive for a long period

In accordance with the Act on Prevention of Transfer of Criminal Proceeds and other such laws, we request that you update details, such as your personal information and purpose for making transactions, when starting to use your LINE Pay account again after a long period of inactivity (e.g. not making payments). This helps us prevent money laundering, financing of terrorism, and proliferation financing, as well as ensure that you can make secure transactions with peace of mind.

If you have received a notice from LINE Pay regarding updating your information, please follow the instructions provided to do so.

We may suspend the use of some features (e.g. payments, withdrawals, sending money) until we can confirm updates to your information.

Was this page helpful?

LINE

Help center

Search Help articles

Withdrawals

What can I do at Seven Bank ATMs?

Withdrawing your LINE Pay balance

Withdrawing money in your LINE Pay balance from a Seven Bank ATM

Limits for adding, spending, withdrawing, and sending money

Checking your history of added money, withdrawals, and payments

Changing your limits

When I try withdrawing from a SevenBank ATM, I see a message saying, "This feature is restricted because of a long period of inactivity."