LINE Pay Japan Help Center

Money transfer requests
If you request money from a friend on LINE, the amount will be deposited in your LINE Pay balance or LINE Pay Light balance when they send you the money.

Important: The features for sending and transferring money among friends on LINE Pay ended on October 22, 2024.

Wire transfers
After you complete a transaction on your smartphone, the transfer will be processed immediately. However the deposit may be received by the bank on the following business day if:
• It's 3 pm or later on a weekday; it's a Saturday, Sunday, or a national holiday; or it's the year-end and New Year holidays.
• It's outside of the bank's processing hours.
• The bank's system is undergoing maintenance.
• The money is not immediately deposited due to the status of the bank account.

Check again to see if the money was deposited the following business day.
Note: "Following business day" refers to the bank's business day, excluding Saturdays, Sundays, holidays, and the year-end/New Year holidays, and not necessarily the following day.

For example, if you made a transfer on Saturday but cannot confirm if the money was deposited to the recipient's account, you need to check on the following business day, which is Monday (or Tuesday if Monday is a holiday).

Please contact your bank for details.

See also:
My wire transfer wasn't deposited in the recipient's bank account the following business day

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You can only make wire transfers if you have a LINE Money account.
Note: As of January 6, 2025, applications for LINE Pay identity verification are no longer being accepted. For this reason, you can no longer convert your LINE Cash account to a LINE Money account.

You can make a wire transfer to a bank designated by you or the recipient by following the steps below.
Note: Some labels may differ depending on the device you're using and your version of the LINE app.

To make a wire transfer to a bank of your designation:
1. From the LINE Pay main menu, tap Bank transfer.
2. Under Transfer to bank account, tap Bank transfer.
3. At the top of the screen, tap the Account number tab.
4. Enter the name registered to the recipient’s account (in full-width katakana characters), as well as the bank name, account type, account number, and your name, then tap Next.
5. Enter the amount you want to transfer, then tap OK.
6. Tap Continue, check the transfer information, then tap OK.
7. Enter your LINE Pay passcode.
8. If necessary, share a screenshot via Share, or tap Close.
Note: If you have an iOS device, this feature requires iOS 15.0 or later.

To make a wire transfer to a bank of the recipient's designation:
1. From the LINE Pay main menu, tap Bank transfer.
2. Tap Text message, email.
3. Enter the recipient's account name (in full-width katakana characters), phone number or email address, and your name, then tap Next.
4. Enter the amount you want to transfer, then tap OK.
5. Tap Continue, check the transfer information, then tap OK.
6. Enter your LINE Pay passcode.
7. If necessary, share a screenshot via Share, or tap Close.

The recipient will get a text message from the phone number "03-4405-6034" or an email from the address "linepay_do_not_reply@line.me".

They can designate a bank after they complete one-time password authentication via the text message or email.
Note: If one-time password authentication fails multiple times, the wire transfer will be canceled.

To check the history or status of your wire transfers:
1. From the LINE Pay main menu, tap Bank transfer.
2. Tap Recent usage.
Note: You need to update LINE to version 10.2 or later to make wire transfers.

See also:
Wire transfers
Wire transfer service charge

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The wire transfer service processes transfers immediately after they are completed on your smartphone; however, depending on the condition of the recipient's bank or bank account, the funds may be deposited into the account on the financial institution's following business day.
Note: "Following business day" refers to the bank's business day, excluding Saturdays, Sundays, holidays, and the year-end/New Year holidays, and not necessarily the following day.

For example, if you made a transfer on Saturday but cannot confirm if the money was deposited to the recipient's account, you need to check on the following business day, which is Monday (or Tuesday if Monday is a holiday).

Additionally, please check if any of the following situations apply to you.

• You've exceeded the daily transfer limit.
• The wire transfer was made outside of the bank's business hours.
• The recipient's bank account cannot be used.
• You're trying to make a transfer to a bank outside of Japan.
• The phone number or email address was not entered correctly.
• The recipient's bank account information was not entered correctly.
Note: If a mistake was made in the bank account information, see I made a mistake in the bank account information for a wire transfer.

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If you tried to make a wire transfer to a bank account that doesn't exist:

The transaction will be canceled seven days after the transfer was made. Once the transaction is canceled, the amount you transferred and the transfer fee will be returned to your LINE Pay balance.

If you made a wire transfer to an existing bank account:

You can apply to have it reversed. If the transfer was made to an email address or phone number, you'll need to check the recipient's bank information.

Note:

- You cannot apply to have a transfer reversed if you don't know the recipient's bank information.

- There is a service fee of JPY 660 (tax included) per transfer reversal.

- In cases where a transfer cannot be reversed (such as when the recipient does not give their consent), you will not be charged the transfer reversal service fee.

- The bank transfer service fee of JPY 176 (tax included) is non-refundable.

To apply to have a transfer reversed, please contact us via this Inquiry Form.

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There are different limits for adding, withdrawing, and spending money depending on whether you're using a LINE Cash or LINE Money account.　However, depending on your account's usage, the actual amounts may differ from the ones shown in the tables below.

To check the limits for your account, go to the LINE Pay main menu > Settings > Balance Types and Limits.
Note:
- Individual limits may also be applied.
- Limits cannot be lowered below their set amounts.
- The daily limits shown in the tables below are based on a day being from 12 am to 11:59 pm (UTC+9).
- If you've reached a daily limit, please try again from 12 am (UTC+9) on the following day.

Balance limits

	LINE Cash	LINE Money
LINE Pay balance	JPY 100,000	JPY 1,000,000
LINE Pay Light balance	JPY 100,000	JPY 100,000

Limits for adding money

Feature		LINE Cash	LINE Money
From a Seven Bank ATM	Min amount	JPY 1,000	JPY 1,000
From a Seven Bank ATM	Max amount	JPY 100,000 per transaction	JPY 500,000 per transaction
From a Lawson Bank ATM	Min amount	JPY 1,000	JPY 1,000
From a Lawson Bank ATM	Max amount	JPY 100,000 per transaction	JPY 500,000 per transaction
At FamilyMart	Min amount	As of September 30, 2024, money can no longer be added.
At FamilyMart	Max amount	As of September 30, 2024, money can no longer be added.
From a linked bank account	Min amount	Not available	JPY 1,000
From a linked bank account	Max amount	Not available	JPY 100,000 per day

Payment limits

Feature		LINE Cash	LINE Money
From your LINE Pay Light balance	Min amount	JPY 1	JPY 1
From your LINE Pay Light balance	Max amount	JPY 100,000 per transaction	JPY 100,000 per transaction
From your LINE Pay balance	Min amount	JPY 1	JPY 1
From your LINE Pay balance	Max amount	JPY 100,000 per transaction	JPY 1,000,000 per transaction
With Add & Pay	Min amount	JPY 1	JPY 1
	Max amount	JPY 100,000 per month	JPY 300,000 per transaction/day*
		JPY 100,000 per month	JPY 500,000 per month
		Your credit card spending limit will apply if it is lower than the limits above. Note: You can raise your limits if you verified your identity with your smartphone.
With your registered credit card	Min amount	No limits (Your credit card spending limit will apply.)
With your registered credit card	Max amount	No limits (Your credit card spending limit will apply.)
With your Visa LINE Pay prepaid card	Min amount	Ended on Jan 30, 2025
With your Visa LINE Pay prepaid card	Max amount	Ended on Jan 30, 2025

Withdrawal limits

Feature		LINE Cash	LINE Money
From a Seven Bank ATM	Min amount	Not available	JPY 1,000
From a Seven Bank ATM	Max amount	Not available	JPY 10,000 per day
From a linked bank account	Min amount	Not available	JPY 1
From a linked bank account	Max amount	Not available	JPY 100,000 per day

Note: There is a service fee of JPY 220 each time you withdraw money from your LINE Money account balance.

Limits for sending/transferring money and wire transfers

Feature			LINE Cash	LINE Money
To LINE friends	From your LINE Pay Light balance	Min amount	Ended on Oct 22, 2024
	From your LINE Pay Light balance	Max amount
	From your LINE Pay balance	Min amount
	From your LINE Pay balance	Max amount
Via wire transfer		Min amount	Not available	JPY 1
Via wire transfer		Max amount	Not available	JPY 100,00 per day JPY 1,000,000 per month

Note: The limit for wire transfers cannot be raised higher than JPY 100,000 per day.

Limits for payments at PayPay merchants

Payments made at PayPay merchants are subject to the maximum limits set by PayPay.

Feature		LINE Cash	LINE Money
From your LINE Pay Light balance	Min amount	JPY 1	JPY 1
From your LINE Pay Light balance	Max amount	JPY 100,000 per transaction	JPY 100,000 per transaction
From your LINE Pay balance	Min amount	JPY 1	JPY 1
From your LINE Pay balance	Max amount	JPY 100,000 per transaction	JPY 500,000 per transaction
With Add & Pay	Min amount	JPY 1	JPY 1
	Max amount	JPY 100,000 per transaction	JPY 300,000 per transaction*
		JPY 100,000 per transaction	JPY 500,000 per month
		Your credit card spending limit will apply if it is lower than the limits above. Note: You can raise your limits if you verified your identity with your smartphone.

You won't be able to make payments at PayPay merchants if you exceed their limits, even if you haven't exceeded the limits set by LINE Pay.

Note: Some PayPay merchants have individually set limits.

The Pay bill feature has a limit of up to JPY 300,000 per tax or other government fee payment (not including utility bills) or up to JPY 49,999 per other bill payment. There is no per month limit to the feature.

See also:
Verifying your identity to use LINE Money
Changing your limits

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Wire transfers

Wire transfers

When are deposits made for transfer requests/wire transfers?

About wire transfers

Making wire transfers

Wire transfer service charge

My wire transfer wasn't deposited in the recipient's bank account the following business day

I made a mistake in the bank account information for a wire transfer

Limits for adding, spending, withdrawing, and sending money