LINE Pay Japan Help Center

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Online payments

Please check the delivery status with the shop that you made the purchase.

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With some LINE services (e.g. LINE STORE), you can make payments even if you don't have a LINE Pay account.

To purchase products at online LINE Pay merchants, refer to the steps below.

If you have a LINE Pay account:

1. Select LINE Pay on the merchant's checkout page.

Note: If you receive a payment request in a LINE chat from the merchant, you can pay by accessing the link inside only if you're using LINE with a valid Japanese mobile phone number. For details, see Making payments from LINE chats.

2. LINE Pay will open on your smartphone.

3. From the payment screen, select your payment method, then tap Pay [amount].

4. Tap OK and enter your LINE Pay passcode.

Note:

- Depending on the merchant, you may be taken to a payment completion page where you will be required to take further steps to complete the order.

- Identity verification for online shopping may be required.

If you are not signed up for LINE Pay:

1. Select LINE Pay at checkout.

2. Register a phone number to your LINE account if you have not done so.

Note: You cannot make payments unless you have a phone number registered to your LINE account.

3. Enter your credit card details.

4. Select whether or not you want to sign up for LINE Pay.

Note: If you choose to sign up for LINE Pay, set a passcode.

5. Agree to the conditions.

6. Tap Pay [amount].

Note: Depending on the merchant, you may be taken to a payment completion page where you will be required to take further steps to complete the order.

When the payment has been completed, you'll receive a message on LINE from LINE Pay with the transaction details.

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You can make a payment by accessing the link sent to you in a LINE chat from a LINE Pay merchant.

To make a payment:

1. In the chat, tap 支払う (Pay) or 支払い用URL (Payment URL).

2. LINE Pay will open.

3. Check the amount and tap Pay [amount] on the payment screen that appears.

4. Tap OK and enter your LINE Pay passcode.

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With some LINE services (e.g. LINE STORE), you can make payments without signing up for LINE Pay as long as you're using the LINE app and agree to the necessary terms and conditions of use. For the steps to do so, see this Help article.

When a payment is completed, you'll receive the transaction details via a chat message from the LINE Wallet (LINEウォレット) official account.

For inquiries about delivery status or order cancelation, we ask that you contact the merchant you made the purchase from directly.

For the terms and conditions that need to be agreed to, see below. (Only available in Japanese.)

• LINE Pay Credit Card Terms of Use

• LINE Pay Privacy Policy

• LINE User Info Provision Policy

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If you're not able to make purchases with your credit card, it may be due to one of the following reasons.

• Your card information is invalid.

• There was a temporary error.

• The fraud prevention system was activated.

• Your card expired.

Note: If your card expired, see this Help article.

Make sure that your card can be used for online purchases and that the card information was entered correctly.

If you're still experiencing issues after checking the information above, please contact us via the Inquiry Form.

Note: If you're not able to use Add & Pay, see this Help article.

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If an online payment with LINE Pay fails, it's possible:
• The payment failed for security reasons.
We have various security measures in place as part of our effort to ensure that LINE Pay can be used safely. For this reason, a payment may fail due to your environment at the time of payment.

If you're unable to make a payment immediately, you may be successful after some time has passed; however, if you are in a hurry, please consider using a payment method other than LINE Pay.

• You're using an old version of the LINE app.
Please update the app to the latest version.

• The payment window expired.
Payments need to be completed within 5 or 20 minutes after starting the payment process. If you exceed this time frame, please start the process again from the beginning.

• You're not using a standard browser.
Try making a payment using your smartphone's default browser (e.g. Safari) or the Chrome browser.

• You didn't select Agree on the payment screen.

• You closed the screen in the middle of making a payment.
If you close the screen while you're making a payment, the transaction will fail. In this case, return to the payment screen and select Continue.

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Debit Payments are subtracted immediately from your bank account linked to LINE Pay.

You can make debit payments if the Bank Account option appears on the payment screen.

If you want to change the bank account you use for making debit payments, you can do so by selecting Change from the payment screen.

Important:
- Accepted bank accounts will vary by merchant.
- If the Bank Account option doesn't appear on the payment screen, you will need to register a bank account by selecting Add.
- Due to enhanced security, you may be required to verify your identity with your smartphone when linking a bank account.
- As of January 6, 2025, you can no longer verify your identity with your smartphone. If you didn't verify your identity, you will not be able to make debit payments.

If your balance doesn't appear on the payment screen, it means you linked a bank account that cannot be used for that merchant. Please try again after adding a different bank account.

If you want to receive a refund for a payment that failed due to a bank’s delayed response, please contact Customer Care.

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If you’re unable to make debit payments, see this Help article.

Please note that a LINE Money account is required to make debit payments. For more information about LINE Money accounts, see this Help article.

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The pre-approved payment feature lets you make payments automatically, so you don't have to verify your LINE Pay passcode each time you use a vending machine or make regular payments at an online merchant.

Note: When using this feature at a participating merchant for the first time, you need to accept the terms of agreement.

You can set your payment method the first time you make a pre-approved payment at a merchant. Depending on which methods the merchant offers, you can choose to use:

• Your balance.

• Add & Pay.

• Debit payments.

At merchants that accept payments using Points, you can also choose to use your Points first. However, if you want to change your payment method or the Point usage setting, you need to unlink the pre-approved payment by going to Settings on the LINE Pay main menu > Pre-approved payment and set your payment method again.

If you've read the information above and still can't change a merchant's payment settings, please configure your settings from the merchant's app or web page.

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If a pre-approved payment fails, you'll be notified of the name of the merchant or relevant service via a chat message from the LINE Wallet (LINE ウォレット) official account.

If a LINE Pocket Money repayment fails

If the repayment could not be withdrawn from your account, please refer to the following Help article for other repayment methods.

I want to know more about repayments in case they cannot be withdrawn from my account (Only available in Japanese.)

If the repayment method that you set (bank account for repayment, LINE Pay balance) has a balance greater than the repayment amount, but the repayment still fails, it's possible that the repayment method is invalid. For more information, please refer to the following Help article.

When I access the main page, the Set a repayment method (返済方法の設定) screen appears (Only available in Japanese.)

For other inquiries about LINE Pocket Money, contact us via the LINE Credit Inquiries (LINE Credit お問い合わせ) official LINE account. (Only available in Japanese.)

If other payments fail

You can check the status of your pre-approved payment method setting by tapping Settings from the LINE Pay main menu > Pre-approved payment.
Note: Tap here to go to the Pre-approved Payment screen from your smartphone.

After checking your pre-approved payment method, check the reason your payment failed below.
Note: You won't be able to check your set payment method for some merchants from the Pre-approved Payment menu. In this case, check the settings screen on the merchant's service.

Nothing appears on the Pre-approved Payment menu

Your pre-approved payment will be canceled if a certain period of time has passed since you set it or the last payment was made.

If nothing appears in the Pre-approved Payment menu, it means your pre-approved payment link was canceled due to the pre-approved payment period expiring. Please link your pre-approved payment again on the merchant's page.
Note: For information on making a payment again after linking your pre-approved payment again, please contact the merchant directly.

You set your LINE Pay balance as the payment method

Make sure to check your LINE Pay balance and add enough money to make your payment.
Note: For information on making a payment again after adding money to your balance, please contact the merchant directly.

You set debit payment as the payment method

Make sure to check your bank account balance and add enough money to make your payment.
Note: For information on making a payment again after adding money to your balance, please contact the merchant directly.

For inquiries related to LINE Pocket Money, contact us by adding the LINE Credit お問い合わせ (LINE Credit inquiries) official account as a friend on LINE.
Note: Support is only available in Japanese.

If you set your registered credit card as your payment method

Check the expiration date on your credit card to see if it expired. If you have a new card, try registering it after deleting the expired card. For the steps to add/delete a credit card, see the following Help article.

Adding/deleting a credit card
Note: For information on making a payment again after adding a new credit card, please contact the merchant directly.

If your credit card hasn't expired, it's possible you exceeded your spending limit, or the fraud prevention system was activated. In any of these cases, please contact your credit card company directly.

The merchant/amount in the chat message you received were unfamiliar

Please check with your credit card company or the service provider for details.

If you want to change or cancel your pre-approved payment method, see the following Help article.

About pre-approved payments

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You can give priority to using your Points by turning them on for the payment method you're using.

Note: One Point is equal to JPY 1.

Using Points with online payments and Pay bill payments

Bring up the payment screen and enter the number of Points you want to use.

Using Points with My Code payments

From the payment screen, turn ON Use LINE Points.

Note: You cannot use Points when making payments at some merchants. See the following Help article for details.

I couldn't use my Points when making a payment

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Help center

Search Help articles

Online payments

Online payments

Can I check the delivery status of my purchase?

Making online purchases with LINE Pay

Making payments from LINE chats

Making payments without signing up for LINE Pay

I can't make purchases with my credit card registered to LINE Pay

I can't make online payments

Debit Payments

I can't make debit payments

About pre-approved payments

I'm having issues making online payments

I received a chat message saying a pre-approved payment failed

Using Points for making payments