LINE Pay Japan Help Center

There are two ways to use the Pay bill feature in LINE Pay: Scan to pay and Paperless. For details, select the method you want to check.

Scan to pay

Pay your bills by scanning their barcodes with the LINE or LINE Pay app.

Note: Service charges may apply depending on the issuer of the bill. For more information, see this Help article.

To pay a bill from the LINE app:

1. From the LINE Pay main menu, tap Pay bill > Scan to pay.

2. Scan the barcode on the bill.

3. Confirm the information that appears, check the box next to "I've confirmed the payment recipient and amount," and then tap Pay.

To pay a bill from the stand-alone LINE Pay app:

1. On the barcode display screen, tap Read QR code and scan the barcode on the bill.

2. Confirm the information that appears, check the box next to "I've confirmed the payment recipient and amount," and then tap Pay.

Paperless

Make paperless bill payments with bill issuers that accept them.

Note: Currently, only Tokyo Gas accepts this payment method.

To use this service, you need to link your LINE account on the bill issuer's homepage in advance. Check with your service/utility provider for details about how to sign up.

To make a paperless payment:

1. From the LINE Pay main menu, tap Pay bill > Paperless.

Note: You can also tap Pay in the details of the bill you received via chat message from LINE Wallet (LINEウォレット).

2. Confirm the information that appears, check the box next to "I've confirmed the payment recipient and amount," and then tap Pay.

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You cannot use the Pay bill feature if:
• The bill issuer doesn't accept Pay bill payments.
See here for a list of major bill issuers that accept Pay bill payments, or here for a list of public and utility fees that can be paid with Pay bill. (Only available in Japanese.)

• The amount due is JPY 50,000 or more and exceeds the bill's payment limit.
Depending on the bill issuer, there may be a set maximum payment limit that restricts Pay bill payments of JPY 50,000 or more.

• The municipality you're making a payment to has migrated to eL-QR.
eL-QR (unified QR codes for local taxes) cannot be scanned with LINE Pay.

• There are issues with your smartphone's network connection.

• You haven't updated the LINE or LINE Pay app to the latest version.

• The payment is overdue.

If you are unable to use Pay bill, please make the payment in person at one of the participating locations listed on the back of the bill.

If you're making a paperless payment:
You can check your bills by going to the LINE Pay main menu and tapping Pay bill > Paperless.
Note: You need to sign up for paperless payments with the bill issuer in advance.

If you've signed up for paperless payments but cannot confirm your bills, check with the service or utility provider to make sure your application has been accepted.

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LINE

Help center

Search Help articles

Pay bill/Scan bill payments

LINE

Help center

Search Help articles

Pay bill/Scan bill payments

About the Pay bill feature

Bills that can be paid with Pay bill

I can't make payments with Pay bill

Can I get a receipt after using the Pay bill feature?

Earning Points for Pay bill payments

Using a credit card with the Pay bill feature

I can't scan the barcode on a bill

Are there service charges for paying bills?

Using Points for making payments