LINE Pay Japan Help Center

Account deactivation

If you're unable to access your LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request

You can reactivate it on your smartphone. To reactivate your account, start LINE Pay and enter your LINE Pay passcode on the passcode input screen.

If you have forgotten your LINE Pay account passcode, the steps to set a new one differ depending on your registered country (the country code of the phone number you registered to your LINE account). After confirming your country code, please refer to the following:

• If your registered country is Japan, see Resetting your passcode if you forgot it.

• If your registered country is Taiwan, see What should I do if I forgot my LINE Pay passcode? (忘記LINE Pay密碼時該怎麼辦？). (Only available in Traditional Chinese).

• If your registered country is Thailand, see our Help center.

• For all other countries, see I forgot my passcode.

If you haven't set a LINE Pay passcode, you won't be able to reactivate your account yourself. In this case, please contact us via this Inquiry Form.

You transferred your LINE account using a phone number from a different country

When you transfer your LINE account (using your registered email address), use of your LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your LINE Pay account is restricted, you can delete it yourself, or use your existing LINE Pay account again.

• Deleting your LINE Pay account

When you tap Reset Account from the lockout screen, all of the information from the LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the LINE Pay account you were using before

Reinstall the LINE app, then log in using the same phone number you used for verification before. After verifying your account, start LINE and tap the Wallet tab > LINE Pay to use your LINE Pay account again.

Important:

- Before uninstalling the LINE app, we recommend backing up your chat history.

- For more information on verifying your account after reinstalling LINE, see Transferring your LINE account with a phone number.

• If you cannot reset your account and are having issues using it

Please contact us again after referring to this page.

You cannot access your account because you changed your device

When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access your LINE Pay account. You will also be unable to use your LINE Pay account if you cancel your registered email address from your LINE account.

For more information on transferring your account, see the following Help article.

Transferring your LINE account

If you cannot use your LINE Pay account because you changed devices, please contact us via this Inquiry Form.

You transferred your account without setting a passcode and your account was deactivated

If you transferred your LINE account without setting a LINE Pay passcode, your LINE Pay account will be deactivated as a security measure. If you'd like to use LINE Pay again, please contact us via this Inquiry Form.

You cannot access your account because you forgot your passcode or are locked out of your account

If you forgot your passcode or are locked out of your account, see the following Help article.

Resetting your passcode if you forgot it

If you enter the wrong card or bank account information more than five times when trying to reset your passcode, your LINE Pay account will be restricted and you will be unable to reactivate it yourself. In this case please contact us via this Inquiry Form.

You cannot access your account for reasons other than the above

Please contact us via this Inquiry Form.

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If you want to restrict your child from using LINE Pay, please follow the steps in this article on your child’s smartphone.

How do I delete my LINE Pay account?

If you are unable to perform the steps above on your child’s smartphone, or if you want to prevent your child from signing up for a LINE Pay account, please contact us here with the information below.

1. What is your information?

a. Name

b. Relationship with the minor in question 2 (E.g., Mother)

2. What is the information of the child using the device you want to delete the account from?

a. Name

b. Date of birth

c. Phone number registered to LINE

d. Email registered to LINE

Once we have confirmed all the information you provided, we will contact you again with a list of documents necessary. These include your family register and the bills from the mobile service carrier for your child’s phone number for the last three months.

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Account deactivation

Can I deactivate my LINE Pay account?

I want to reactivate my account

Can I stop my child, who is a minor, from using LINE Pay?