LINE Pay Japan Help Center

Touch to verify (scan My Number Card)

The following devices can be used to scan My Number Cards.

• Devices that meet the recommended system specifications for LINE Pay

• NFC enabled smartphones compatible with My Number Cards

For more information about LINE Pay's recommended system specifications, see this Help article.

See also the "マイナンバーカードに対応したスマートフォン一覧" PDF under the "スマートフォン（Android/iPhone）から申請する" section at the bottom of the Public Certification Service for Individuals portal site for a detailed list of compatible devices.

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Foreign residents (excluding those with Special Permanent Residence status), cannot apply to verify their identities using their My Number Cards. Please be sure to apply with your residence card, as we need to confirm your period of stay and other details.

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Please check the following troubleshooting tips.

• Make sure you're holding your smartphone correctly over the IC chip in your My Number Card.

Note: The way to read your My Number Card with your smartphone differs depending on your device model. See this page on the Public Certification Service for Individuals portal site for the proper way to scan your My Number Card.

• Keep your smartphone close to your My Number Card until it has finished scanning.

• Do not move your My Number Card until it has finished being scanned.

• You may have an easier time scanning your My Number Card by removing any cases/sleeves from it or your smartphone.

• You may not be able to scan your My Number Card if it's on a metal desk or if metal objects are nearby.

• Remove any cables attached to your device (e.g. charging cable, wired earphones).

• If you're using an Android device, make sure the NFC or Osaifu-Keitai (おサイフケータイ) feature is turned on.

• Turn off Airplane mode.

Related Help article:

I see an error message that says "This doesn't seem to be the same My Number Card you started with"

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Important: As of January 6, 2025, applications for LINE Pay identity verification are no longer being accepted.

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4-digit identification password

Your password will lock if you enter it incorrectly three times in a row (including verifying your My Number Card with other services besides LINE).

Electronic signature password (6–16 alphanumeric characters)

Your password will lock if you enter it incorrectly five times in a row (including verifying your My Number Card with other services besides LINE).

You'll be able to unlock or reset both of these passwords at the local municipal office where you're registered as a resident. Please contact your local municipal office for details.

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Important: As of January 6, 2025, applications for LINE Pay identity verification are no longer being accepted.

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Important: As of January 6, 2025, applications for LINE Pay identity verification are no longer being accepted.

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Help center

Search Help articles

Touch to verify (scan My Number Card)

Touch to verify (scan My Number Card)

Devices that can be used to scan My Number Cards

Can foreign residents apply for identity verification with their My Number Cards?

I can't scan my My Number Card

About My Number Card passwords

The password on my My Number Card is locked

I could scan my My Number Card, but my identity couldn't be verified

I see an error message about my signature's digital certificate