LINE Pay Japan Help Center

Unfamiliar payments

When a temporary charge is made to your Visa LINE Pay credit card or Visa LINE Pay credit card (P+), you'll receive a notification from the merchant.
Note: You'll see the details of the temporary charge in the LINE Pay main menu when you tap Payment history > the payment.

Also, with some merchants, certain payments are processed at a later date instead of at the time you use your card.

Transaction examples where notifications arrive at a later date

• Online shopping (e.g. on Amazon)
• Recurring payments (e.g. utility payments, monthly fees, subscription fees)
• Temporary charges for small amounts (e.g. JPY 11, JPY 100) to confirm the validity of your card
• Hotel reservations, item pre-orders, and other similar transactions

Transaction examples where notifications arrive with "Visa merchant" or "Online Payment" as the merchant name

• Visa contactless payments using your smartphone
• Some Visa contactless payments using your card
• Some online shopping purchases made through Apple Pay or Google Pay
• Other cases where the merchant can't be identified on the system at the time a transaction was made

Please confirm whether you remember making the payment based on the merchant that charged you and the total amount.
Note: The name of the shopping center or management company may appear instead of the actual merchant where your card was used.

Payments are not finalized at the time notifications are sent out, so they will not immediately appear in your transaction history on Vpass. Once a payment is finalized on the merchant side, the merchant's name and the final payment amount will appear in your Vpass transaction history.
Note: It can take a few days or up to several months for payments to be finalized.

Please contact Sumitomo Mitsui Card if you don't remember making a payment at the merchant or for the amount that appears in your Vpass transaction history. If you want to temporarily cancel the use of your card, see here. (Only available in Japanese.)

If you have any questions about the amount you were charged or the breakdown of charges, please contact the merchant directly.

See also:
I got a notification about a small Visa LINE Pay credit card/Visa LINE Pay credit card (P+) charge (e.g. JPY 11, JPY 100)
I was charged twice for a Visa LINE Pay credit card/Visa LINE Pay credit card (P+) payment
I got another notification about a Visa LINE Pay credit card/Visa LINE Pay credit card (P+) payment I already made

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You'll receive a notification when a merchant makes a temporary charge to your Visa LINE Pay credit card or Visa LINE Pay credit card (P+).

Note: You can see the details of the temporary charge from the LINE Pay main menu by tapping Payment history > the payment.

For this reason, you may not actually be charged for the transaction you were notified about.

Once a payment is finalized on the merchant side, the merchant's name and the final payment amount will appear in your Vpass transaction history.

Note: It can take a few days or up to several months for payments to be finalized.

In some cases, duplicate payments that appear in your Vpass transaction history are canceled the following month.

Note: It can take some time for cancelations to be processed.

If a duplicate payment in your Vpass transaction history is not canceled the following month, please contact the merchant directly for details.

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Unfamiliar payments

LINE

Help center

Search Help articles

Unfamiliar payments

I got a notification for an unfamiliar Visa LINE Pay credit card/Visa LINE Pay credit card (P+) payment

I got a notification about a small Visa LINE Pay credit card/Visa LINE Pay credit card (P+) charge (e.g. JPY 11, JPY 100)

I was charged twice for a Visa LINE Pay credit card/Visa LINE Pay credit card (P+) payment

I got another notification about a Visa LINE Pay credit card/Visa LINE Pay credit card (P+) payment I already made