LINE Pay Japan Help Center

You can protect your LINE Pay account from being used by anyone else by setting a separate passcode (different from your LINE account password). This extra layer of security is to keep your account safe, even if your device is lost or stolen.

Note: If you haven't set a LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock:

1. From the LINE Pay main menu, tap Settings > Passcode.

2. Turn Passcode lock ON.

Also, to protect your personal and payment information from phishing attacks, LINE Pay uses high-level encryption features and matches your information with your registered information on LINE Pay when making payments. When you make a payment, LINE Pay will start and you'll need to complete the payment on your smartphone. At that time, your LINE profile information will appear at the top of the screen and you can confirm the payment via LINE Pay.

Note: Your profile information will not appear on phishing sites.

If you lose your smartphone, contact us and we will deactivate your LINE Pay account. If you want to start using your account again, you can reactivate it directly from your smartphone.

For information on how to have your LINE pay account deactivated, see the following Help article.

Can I deactivate my account?

Note: If your Visa LINE Pay credit card or Visa LINE Pay credit card (P+) is lost or stolen, see the following Help article.

My Visa LINE Pay credit card/Visa LINE Pay credit card (P+) was stolen/lost/damaged

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There are two account types available with LINE Pay, and the features available depend on which account type you have.
Note: To check your account type, go to the LINE Pay main menu and tap Settings. Your account type is displayed next to Balance Types and Limits.

LINE Money
This account type is for users who have completed verifying their identities on LINE Pay.

LINE Cash
This account type is for users who have not completed verifying their identities on LINE Pay.
Note: For information on verifying your identity to use LINE Money, see Verifying your identity to use LINE Money.

Features available by balance type

Feature		LINE Cash	LINE Money
Adding money	Add money to your LINE Pay balance	Yes	Yes
Payments	My Code payments	Yes	Yes
	Online payments	Yes	Yes
	Bill payments	Yes	Yes
	Visa LINE Pay credit card Visa LINE Pay credit card (P+)	Yes	Yes
	Visa LINE Pay prepaid card	Yes¹	Yes²
Withdrawing/sending money	Withdraw money from your LINE Pay balance	No	Yes
	Send money to friends	Ended on Oct 22, 2024
	Wire transfers	No	Yes
Other	Change your usage limits	No	Yes

¹For online payments made at Visa merchants in Japan and Visa contactless payments made in Japan
²For online payments made at Visa merchants in Japan and overseas as well as Visa contactless payments made in Japan and overseas

For details about the limits for each account type, see the following Help article.

Limits for adding, spending, withdrawing, and sending money

You can also make payments using LINE Pay without signing up for an account. For details, see the following Help article.

Making online purchases with LINE Pay

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You will not receive Points for:

• Add & Pay payments with a Visa LINE Pay credit card.

• Payments with a Visa LINE Pay credit card or Visa LINE Pay credit card (P+) that isn't registered to your LINE Pay account.

• The portion of a purchase that was discounted with Points.

• The portion of a purchase that was discounted with a LINE Pay coupon (reward coupon).

• My Code, online, and Pay bill payments using your LINE Pay balance or LINE Pay Light balance.

• Online payments made with a Visa LINE Pay prepaid card.

• Payments at iD merchants from January 2024.

Note: This refers to contactless payments at iD merchants with your Visa LINE Pay prepaid card registered to Apple Pay or Google Pay.

• Payments at Visa contactless payment merchants completed between January 1 and January 9, 2024.

Note: This refers to contactless payments at Visa contactless payment merchants with your Visa LINE Pay prepaid card registered to Apple Pay or Google Pay.

For details about Visa LINE Pay credit card payments that do not earn Points, see the following Help article.

Point eligibility for Visa LINE Pay credit card/Visa LINE Pay credit card (P+) payments

For details about Visa LINE Pay credit card (P+) payments that do not earn Points, see the following Help article.

Visa LINE Pay credit card (P+) payments that do not earn Points

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How do I sign up for LINE Pay?

About the LINE Pay service

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About LINE Cash and LINE Money

LINE Pay payments that do not earn Points