LINE Pay Japan Help Center

By verifying your identity with your smartphone and registering your bank account for the linked bank account service, you can add the bank account to your LINE Pay account and add money to your LINE Pay balance.
Note: As of January 6, 2025, you can no longer verify your identity with your smartphone. If you didn't verify your identity, you will not be able to link a bank account or add money to your LINE Pay balance from it.

See the following Help article for a list of banks that can be registered to add money to your LINE Pay balance.

Banks that can be registered to add money to your LINE Pay balance

Please also see the following list for information about processing times for linking a bank account.
Note: Linking accounts from banks other than the ones listed below will be completed in real-time.

1 business day:
- Toho Bank (東邦銀行)
- Yamanashi Chuo Bank (山梨中央銀行)

2 to 3 business days:
- Akita Bank (秋田銀行)
- Aomori Bank (青森銀行)
- Bank of Iwate (岩手銀行)
- Chiba Kogyo Bank (千葉興業銀行)
- Daishi Hokuetsu Bank (第四北越銀行)
- Fukui Bank (福井銀行)
- Iyo Bank (伊予銀行)
- Keiyo Bank (京葉銀行)
- North Pacific Bank (北洋銀行)
- Shiga Bank (滋賀銀行)
- Shikoku Bank (四国銀行)
- Shimizu Bank (清水銀行)
- Shizuoka Bank (静岡銀行)
- Tohoku Bank (東北銀行)

See also:
Verifying your identity to use LINE Money
Banks that can be registered to add money to your LINE Pay balance
About LINE Cash and LINE Money

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If you can't link a bank account to LINE Pay, it may be due to one of the following reasons.

• You haven't verified your identity with your smartphone.
As of January 6, 2025, you can no longer verify your identity with your smartphone. If you didn't verify your identity, you will not be able to link a bank account or add money to your LINE Pay balance from it.

• Your LINE Pay account information and your bank account information don't match.
It's possible there was a mistake in the bank account information you entered. If your information on LINE Pay is different from the information registered to your bank account, update your information on LINE Pay.

• The bank account is linked to another LINE Pay account.
The same bank account cannot be linked to more than one LINE Pay account. If you want to link your bank account to a different LINE Pay account, contact us via this Inquiry Form.

Also, due to enhanced security on LINE Pay, you may be required to verify your identity with your smartphone when linking a bank account.
Note: As of January 6, 2025, you can no longer verify your identity with your smartphone. If you didn't verify your identity, you will not be able to link a bank account or add money to your LINE Pay balance from it.

• You see a message saying that service has been restricted when trying to add money.
Note: As of September 16, 2020, the ability to newly register some bank accounts and add money to your LINE Pay balance from those accounts has been temporarily suspended.

If you see a message saying that service has been restricted when trying to add money, please use a different method.

For information on which banks are subject to restrictions and other details, see this official LINE Pay blog post. (Only available in Japanese.)

If you still can't link your bank account after checking the information above, contact us via this Inquiry Form.

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If you want to link a bank account, you need to verify your identity with your smartphone and register your bank account for the linked bank account service beforehand.
Note: As of January 6, 2025, you can no longer verify your identity with your smartphone. If you didn't verify your identity, you will not be able to link a bank account or add money to your LINE Pay balance from it.

To link your bank account:
1. From the LINE Pay main menu, tap Bank accounts.
2. Select your bank from the list.
3. Enter the required information.
4. You'll be redirected to your bank's website. Follow the on-screen instructions and finish linking your account.
Note: If you have any questions about the steps on the bank website, please contact the bank directly for assistance.

For more details about the linked bank account service and which bank accounts can be linked, see the following Help article.

About the linked bank account service (needed for adding money from a bank account)

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Registering bank accounts

Registering bank accounts

When I try to link a bank account, I see a message that says my information doesn't match

Banks that can be registered to add money to your LINE Pay balance

Can I add multiple bank accounts?

About the linked bank account service (needed for adding money from a bank account)

I can't link my bank account

I want to delete my registered bank account

Linking your bank account to LINE Pay