If you find that your account has been used fraudulently, please report it here. We will look into the matter and contact you for more details.
Note: To be eligible for compensation for the unauthorized use of your account, you need to file a police report first.
You can check the usage history of your Visa LINE Pay credit card or Visa LINE Pay credit card (P+) at Visa merchants with Vpass (for Mitsui Sumitomo card members). For more information, see this page (only available in Japanese).
Note: You need to log in to your Vpass account.
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If your LINE or LINE Cash/Money account information was stolen and your account or Cash/Money balance was used fraudulently, you will be compensated for the damage incurred.
The compensation period covers the day we received your inquiry and goes back 30 days (for a total of 31 days). You can be compensated only in cases where your LINE Pay account was used fraudulently.
Compensation is not available if:
• The issue was a result of deliberate action or gross negligence by the user.
• The issue was the result of the device being misused.
• LINE determines compensation is not warranted for another reason that is not listed.
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For one incident (damages caused by one event or a sequence of events due to one reason), the maximum amount coverable is generally JPY 100,000.
However, if damages exceed JPY 100,000 for a LINE Money account, we can consider raising the maximum based on the usage situation and the findings of the police investigation.
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A store's LINE account may be added to your friend list when you make a payment using My Code. You can stop such accounts from being added as friends by unchecking the agreement option on the payment screen.
Note: You can still complete payments without adding the store as a friend.
You can also turn off notifications for the accounts of individual stores if you're receiving too many messages from them.
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This feature (LINE Payかんたん送金) lets you easily request money transfers to your LINE Pay balance from companies. You can use it for reimbursements for work and travel expenses, compensation for crowdsourced work, promotional rewards, and more.
To use this feature, you need to share your LINE Pay number with companies.
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You can share your LINE Pay number with companies to easily request money transfers. To check your number, tap Settings on the LINE Pay main menu > LINE Pay number.
Go to the LINE Pay main menu and tap Settings > Reports > the LINE Pay tab > History, then select a transaction. The following customization options are available.
Edit your categories
Income and Expenses are automatically selected as the initial categories. You can edit the categories by tapping them.
Omit transactions
Check the Omit from reports option on a transaction to omit it and any future transactions with similar patterns from being compiled in your reports. These transactions will appear crossed out under History.
Write memos
Enter memos about your transactions at the bottom of the screen to keep track of important information.
Note: As of May 29, 2024, the feature for managing the history of receipts you've logged with LINE Receipts has ended.
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People often need to resubmit photos of their ID because the details in the photos are unclear or we did not receive photos of both sides/every required page of the ID. For more hints, see these common photo issues.
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For security reasons, some features cannot be used for 24 hours after installing the LINE Pay app. These features include adding money from a bank account, code payments, and bill payments.
If you see an error when trying to use a feature, please let enough time pass and try again.
You may also be able to use the feature you want from the LINE app in the meantime. You can access LINE Pay from the LINE app by selecting the Wallet tab > LINE Pay.
If you're unable to use LINE Pay from the LINE app, see this Help article.
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The LINE official account with the name "LINE" is operated by LY Corporation. As a security measure, this account will send you a chat message whenever a login attempt is made to a LINE service using your LINE account.
If you get a chat message from this account about a login to LINE Pay that you don't remember, please take the following actions.
• Unlink LINE Pay from your account
1. From the Home tab in LINE, tap Settings > Account > Authorized apps.
Note: Tap here to go to the Authorized apps setting from your smartphone.
2. Tap LINE Pay.
3. Tap Unlink.
• Change your password
Someone else may be trying to log in using the information registered to your LINE account. To prevent anyone else from logging in to your account, please change your password by referring to the following Help article.
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