LINE Pay Japan Help Center

You can make payments with a LINE Pay Light balance. However, you cannot make withdrawals or use the wire transfers to banks service with a LINE Pay Light balance.

You can use your LINE Pay Light balance with the following features.

Features		Availability
Add money to balance		No
Payments	Code payments	Yes
	Pay bill payments	Yes
	Online payments	Yes
	Visa LINE Pay credit card/Visa LINE Pay credit card (P+)	No
	Visa LINE Pay prepaid card	Yes
	Apple Pay	Yes
	Google Pay	Yes
Withdrawals		No
Send money		Ended on Oct 22, 2024
Wire transfers to banks		No

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See the following chart for the different features available to LINE Pay Light and LINE Pay balances.

Features	LINE Pay balance		LINE Pay Light balance
Features	LINE Cash	LINE Money	LINE Pay Light balance
Add money to balance	〇	〇	×
Make payments	〇	〇	〇
Withdrawals	×	〇	×
Send money	Ended on Oct 22, 2024
Wire transfers to banks	×	〇	×

Note:
- The balance that appears in the Wallet tab on the LINE main menu and the LINE Pay main menu is the total of your LINE Pay Light balance and LINE Pay balance. You can see a breakdown of your balances by going to Balance details from the LINE Pay main menu.
- Your LINE Pay Light balance can't be withdrawn or sent by bank transfer, so only your LINE Pay balance will appear on the screens for withdrawing money or transferring it to a bank account.

- You cannot convert your LINE Pay Light balance into your LINE Pay balance. See also:
Is there an order for which balance is used when sending money/making payments, and can I change it?
Limits for adding, spending, withdrawing, and sending money
About LINE Cash and LINE Money

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First, please check the charges made to your account by going to the LINE Pay main menu and tapping Payment history.

Some merchants don't charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date. If there isn't enough money in your LINE Pay account at that time, it may result in a negative balance. You cannot make purchases with a negative balance, so be sure to add money to your LINE Pay account.

If the merchant name appears:

Please contact the relevant merchant for details.

If the merchant name doesn't appear:

Check whether you remember making the payment based on the amount or other details.

Note: It may take some time for the merchant name to appear.

If you don't remember making a payment, please contact Customer Care.

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About your LINE Pay Light balance

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Search Help articles

About your LINE Pay Light balance

About the LINE Pay Light balance

Difference between LINE Pay Light and LINE Pay balances

Is there a way to add money to my LINE Pay Light balance?

Checking your balance details

I have a negative LINE Pay balance